SANRAL Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Customer Service Centre Agent X45

Customer Service Centre Agent (45)

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Customer Service Centre Supervisor
DATE	05 September 2025
GRADE	B5 (Patterson Classic)
SALARY	Market-related
LOCATION	Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The purpose of the Customer Service Centre Agent role is to provide frontline support and service to SANRAL customers by responding to queries, processing transactions, issuing eTags, and educating customers about tolling products and services.

The role is essential in ensuring positive customer experience, maintaining service quality standards, and supporting the effective operation of the Customer Service Centre. Customer Service Centre Agent play a key role in facilitating toll compliance, resolving issues timeously, and upholding SANRAL’s commitment to service excellence.

MINIMUM REQUIREMENTS:

• NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
• Three (3) years’ experience in customer-facing environment.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES:

• Familiarity with Customer Center related software, CRM systems, and VoIP platforms is essential.
• Ability to effectively operate customer service–related systems and digital tools, including data entry, email communication, online portals, and standard office applications.
• In-depth understanding of SANRAL products and services (Customer mobility accounts, payment options, self-service channels), including processes for registration, billing, and dispute resolution to effectively describe them to customers.
• Clear, concise and empathetic communication, therefore conveying information effectively over the phone and in-person. 
• Time management.
• Problem Solving abilities.
• Customer Relationship Management.

KEY RESPONSIBILITIES:

Customer Service

• Ensure a positive experience for all customers interacting with the Customer Centre.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Assist customers with the SANRAL mobile app, ensuring smooth and helpful user experience.
• Provide support to road users with queries related to Account-Based Ticketing (ABT).
• Deliver a high standard of service to road users, aligned with the Customer Satisfaction Scorecard benchmarks.
• Communicating with customers through various channels.

Customer Account Registration

• Create new customer accounts and capture required data and maintain such data.
• Ensure that all information required for registering accounts is accurately captured, whether it’s shared verbally, in writing, or through other means.
• Maintenance of customer database.

Customer Complaints and Problem Solving

• Handle challenging customer interactions with confidence and professionalism, working to resolve concerns and overcome objections effectively.
• Stay alert to potential risks within the service outlet and report any concerns to the Supervisor in a timely manner.
• Flag and escalate any issues that could impact SANRAL’s public reputation.

The incumbent is also required to manage financial administration by maintaining strict compliance with cash-handling procedures and reconciling financial transactions at the end of each shift. Reporting forms part of the inherent functions of the role. 

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date for applications:   17 September 2025       

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

General Manager: Facilities Management

Description
POSITION OBJECTIVE:

The facilities management is charged with the responsibility of planning, provision of facilities and taking care of the day-to-day maintenance, upgrades of facilities and management of systems. Facilities management is required to support all SANRAL office locations and/or points of business; ensure supply of physical infrastructure of the business; ensure required standards are maintained; and ensure that the working environment is safe and without risk.

MINIMUM REQUIREMENTS:

· Post Graduate Degree (NQF 8) in Facilities/ Property Management or in the Built Environment, Engineering Commercial, Legal or equivalent.

· 10 years minimum facilities or property management experience

· Plus 5 managerial or 3 years min leadership experience

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

ADVANTAGEOUS:

· Registration with a relevant professional body will be an added advantage

WORKPLACE COMPETENCIES:

The successful incumbent will be able to effectively demonstrate these competencies :

• Communication;
• Conflict resolution;
• Contract Management;
• Co-ordination;
• Decision making;
• Delivery,
• Problem Solving;
• Relationship Building;
• Microsoft Skills.

KEY RESPONSIBILITIES:

Facilities Strategy development and implementation:

• Develop and implement a Facilities Management Strategy and Plan.
• Oversee the maintenance and management of all SANRAL facilities and assets, ensuring that they meet the minimum standards for a place of employment according to the OHSA, National Treasury and other relevant regulations.
• Manage and implement facility planning to ensure maximization of the value and return of SANRAL assets and property portfolio.
• Provide an effective and efficient real estate management service across all offices including 9 provincial offices.
• Ensure that all facilities services are added to procurement plan.
• Identify potential disruptions to core business operations and develop recovery plans.
• Participate in business continuity planning.
• Develop and implement the Facilities Operations and Logistical Services Plan.
• Develop policies and procedures to ensure effective and efficient facilities operations and logistical services.
• Ensure compliance with relevant statutory legislation and requirements (i.e., Health & Safety, SASRI Act, B-BBEE, etc).
• Develop and implement contingency plans regarding what needs to be done if certain situations occur, such as equipment breaking down unexpectedly.
• Plan future requirements regarding SANRAL facilities and liaise with decision-makers to determine the best upgrade paths for equipment and infrastructure.
• Develop maintenance plans for replacements and repairs. Plan for any necessary replacements and repairs, scheduling necessary maintenance to minimize disruption to business operations and its employees.

Facilities contract management and administration:

• Manage contracts with vendors. Oversee the contract management portfolio and implement clear guidelines and specifications for execution in all SANRAL offices across 9 provinces.
• Develop and performance manage vendor contracts. Work very closely with vendors to ensure that the maintenance and repairs are performed to the right standard, quality and budget.
• Develop proforma procurement documentation for each service to be rendered e.g. cleaning, pest control, hygiene, HVAC, lifts, electrical, gardening & irrigation, waste recycling for all SANRAL facilities i.e. offices, toll plaza’s, weighbridges, etc.
• Coordinate acquisition, management and disposal of plant, equipment and land.
• Ensure management of asset register and report to Finance on asset losses.
• Ensure tender documentation are prepared for contracting facility services.
• Manage contractor and vendor relationships.
• Oversee management of agreements continuously to improve relationships with stakeholders and maintain service standards.
• Manage and review service contracts regularly to ensure facility management needs are being met and Service Level Agreements are adhered to.
• Ensure attendance of queries and challenges from service providers with regards to SLA’s.
• Ensure contracts and required facility documentation are stored and maintained in SANRAL’s record management system.
• Ensure capturing of required employment data for service providers.
• Ensuring that the facility is operating as it should daily. Responsible for daily inspections and communicate directly with decision-makers to ensure that the business is running smoothly every day.

Space Planning, Accommodation and Resource Utilization:

• Plan the allocation of office space utilisation and monitor the compliance pertaining to Occupational Health and Safety Standards and applicable legislations.
• Monitor Office Space Planning continuously and optimally exploit available space to meet the needs of internal stakeholders.
• Analyse the property portfolio and influence the internal environment through the appropriate accommodation management and utilization.
• Perform research on best practices in accommodation and space planning processes to keep abreast with international practices.
• Manage all Facilities related matters for Head Office, CoC, 9 Provincial offices including negotiations with Landlords and signing of lease agreements.
• Ensure that SANRAL facilities meet health and safety regulations and are compliant with legislation.
• Enhance the utilisation of facilities resources through continuous maintenance and, interaction with end-users and service providers.
• Ensure procurement of facilities management systems are identified and procured to improve efficiencies.

The incumbent’s job inherent function will include but not be limited to; people management, financial management for the department, reporting, risk management, as well as accountability for the function-based audit, compliance and monitoring thereof.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

SANRAL reserves the right not to fill any position

Please submit your CV to:

Courtney Chikowore: E-mail: courtney@warriortalent.co.za

For and on behalf of:

Executive responsible for Human Resources

Click here to apply

General Manager: Human Resources

Description
POSITION OBJECTIVE:

Strategically lead and manage the SANRAL Human Resources Department in line with SANRAL’s strategy to ensure the achievement of objectives through rendering HR services that will enable the SANRAL to achieve its mandate.

MINIMUM REQUIREMENTS:

· Post Graduate Qualification (NQF 8) in Human Resources, Industrial Psychology, Social Sciences or equivalent qualification Plus 5 managerial or 3 years min leadership experience

· 10 years min relevant experience in Human Resources Management as a generalist

· Plus 5 years min leadership and managerial experience.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

ADVANTAGEOUS:

· Registration with the SA Board for People Practices.

WORKPLACE COMPETENCIES:

The successful incumbent will be able to effectively demonstrate these competencies :

• Communication;
• Conflict resolution;
• Contract Management;
• Co-ordination;
• Decision making;
• Delivery,
• Problem Solving;
• Relationship Building;
• Microsoft Skills.

KEY RESPONSIBILITIES:

Strategy development, implementation and monitoring:

• Develop and champion the implementation of SANRAL Human Resources strategy aligned to the overall Organisational strategy to fulfil SANRAL’s Human Resources needs.
• Ensure that HR programmes are developed and managed for efficient and effective execution of HR strategic objectives.
• Manage HR processes to deliver on expected outcomes.
• Monitor and review the HR policies and procedures to ensure alignment with related legislation.
• Ensure that HR build effective relationships with the relevant divisional stakeholders through providing the necessary assistance and advice to plan effective HR interventions aligned to divisional initiatives.
• Manage the departmental HR operational plans, HR policies and procedures in conjunction with the Divisional Executives and Management.

HR Administration Management:

• Strategically lead the implementation of a HR information system to ensure effective HR administration.
• Provide the business with clear guidelines and frameworks to effectively manage the overall headcount-related costs across the organisation.
• Ensure development and full compliance to policies inline with applicable legislations and governance requirements.
• Direct and oversee the full range of HR initiatives and projects
• Accountable for the delivery of projects within scope and budget
• Lead the change within the HR organisation to create an outcomes-focused function, embedding the use of self service, HR information systems and strengthening the business partnering capability to become a trusted advisor to the Organisation.
• Drive delivery within the HR function – looking across all elements of the talent lifecycle to ensure the function is delivering services that meet the needs of employees.
• Accountable for ensuring the alignment across the Talent value chain to ensure a meaningful employee experience.
• Manage the salary cost and implementation of increases and salary adjustments for SANRAL.
• Ensure input to payroll is conducted efficiently and effectively and individual benefits are correctly administered.
• Manage document management and archiving services in line with best practice.

Talent Acquisition and Management:

• Oversee the development and management of the workforce plans to ensure recruitment and placement of competent employees in the right positions.
• Strategically manage the implementation of talent management, performance management and organisational development interventions.
• Strategically manage the Remuneration Policy implementation.

Monitor the transformation scorecard, overseeing compliance from EE perspective.

Employee Relations:

• Ensure proactive Employee Relations management.
• Manage relationships with stakeholders particularly those involved with dispute resolutions.
• Ensure manage of SANRAL’s National Bargaining Forum.
• Develop and maintain employee relations policies and procedures in line with labour legislation.
• Oversee the implementation of collective agreements.

Ensure excellent employee/ employer relationship.

The incumbent’s job inherent function will include but not be limited to; people management, financial management for the department, reporting, risk management, as well as accountability for the function-based audit, compliance and monitoring thereof.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

SANRAL reserves the right not to fill any position

Please submit your CV to:

Courtney Chikowore: E-mail: courtney@warriortalent.co.za

For and on behalf of:

Executive responsible for Human Resources

Click here to apply

General Manager: Organisational Excellence

Description
POSITION OBJECTIVE:

To strategically lead and manage integrated Organisational Excellence Department in support of SANRAL’s Strategy and to ensure efficient and effective organisational interventions to improve organisational performance.

MINIMUM REQUIREMENTS:

· Post Graduate Qualification (NQF 8) in Human Resources, Industrial Psychology, Social Sciences or equivalent qualification Plus 5 managerial or 3 years min leadership experience •

· 10 years min relevant experience in Human Resources Management as a generalist

· Plus 5 years min leadership and managerial experience.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

ADVANTAGEOUS:

· Registration with the SA Board for People Practices.

WORKPLACE COMPETENCIES:

The successful incumbent will be able to effectively demonstrate these competencies :

• Communication;
• Conflict resolution;
• Contract Management;
• Co-ordination;
• Decision making;
• Delivery,
• Problem Solving;
• Relationship Building;
• Microsoft Skills.

KEY RESPONSIBILITIES:

Strategy development, implementation and monitoring:

• Develop and champion the implementation of SANRAL Human Resources strategy aligned to the overall Organisational strategy to fulfil SANRAL’s Human Resources needs.
• Ensure that OE interventions are developed and championed for efficient and effective execution of HR strategic objectives.
• Coordinate OE interventions to deliver effective HR processes as per expected outcomes.
• Monitor and review the HR policies and procedures to ensure alignment with related legislation and best practices.
• Ensure that OE build effective relationships with the relevant divisional stakeholders through providing the necessary assistance and advice to plan effective HR interventions aligned to organisational needs.
• Manage the departmental OE operational plan.

Organisational Development and Change Management:

• Develop and champion an effective organisational development programme that will ensure that SANRAL is recognised and accredited as an employer of choice.
• Lead, direct and ensure that OE interventions are implemented to increase SANRAL’s Group staff retention and productivity through cultural change and partnership initiatives, including culture and climate diagnostics.
• Align the OE strategic intent with the organisational strategic mandate & objectives and introduce comprehensive OE action plans to achieve these objectives.
• Champion and nurture a departmental culture that aligns with the Group’s values, fostering an environment that promotes high performance.
• Accountable for the change within OE to create an outcome-focused organisation to become a trusted advisor to SANRAL and ensure the Centre of Excellence provides leading people best practices insights.
• Lead the implementation of effective change management strategies & interventions to create a positive organisational climate with maximum productivity.
• Strategically plan and direct initiatives that encourage staff engagement that will positively result in the retention of staff.
• Plan and direct the acquisition of a broad range of consultative services to all levels of employees.
• Lead SANRAL Organisational design plan and processes.
• Ensure creation of Centre of Excellence that leads to people best practice insights.

Talent Management, Performance Culture, Knowledge Management and Employee wellness:

• Strategically lead and direct the development and implementation of a Performance Management system to ensure a performance culture that promotes SANRAL as a high performance orientated and driven organisation.
• Establish, lead and implement Talent Management Framework to ensure succession planning that meets the strategic business objectives.
• Manage and drive the implementation of Talent Management processes to enhance succession management across SANRAL.
• Accountable for ensuring the alignment across the Talent value chain to ensure a meaningful employee experience.
• Define and collect key performance metrics to enable accurate and valid measurement of employee performance and to identify areas of improvement.
• Ensure that the competency modelling to determine specific competencies encompass the knowledge, skills and attributes required for successful performance in a job.
• Create knowledge management systems to ensure SANRAL employees gather, organise and share information to improve efficiency, decision-making and customer service.
• Accountable for ensuring that all Audit findings are resolved and timeous action and monitored for remediation
• Ensure employee wellness through provision of sustained wellness and employee assistance programs that creates work/life balance.
• Ensure employee wellness that covers physical health, emotional health, social, intellectual and spiritual dimension are supported by SANRAL.

Remuneration Management, Reward and Recognition:

• Research, benchmark and champion remuneration policies and processes related to employee remuneration, reward and recognition to enable the attraction and retention of talent and critical skills.
• Strategically develop and drive the implementation of a remuneration policy in line with benchmarked best practice that will effectively support the organisation in achieving its strategic objectives.
• Oversee the management of the SANRAL’s Retirement Fund and other HR benefits, ensuring investment performance, disposition of death benefits, and compliance with relevant legislation and SANRAL’s requirements.
• Translate SANRAL’s strategic objectives into financial and non-financial reward imperatives to ensure fair and equitable remuneration, reward and recognition for all employees.
• Lead the implementation of a fair and equitable job evaluation system and practices to ensure consistent equity and equality.
• Advise EXCO and the Board on effective remuneration, recognition and reward strategies, report on market trends, to ensure consistency in the application of remuneration practices across SANRAL.

The incumbent’s job inherent function will include but not be limited to; people management, financial management for the department, reporting, risk management, as well as accountability for the function-based audit, compliance and monitoring thereof.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

SANRAL reserves the right not to fill any position

Please submit your CV to:

Courtney Chikowore: E-mail: courtney@warriortalent.co.za

For and on behalf of:

Executive responsible for Human Resources

Click here to apply

ICT Contracts & Projects Administrator

GRADE:

Paterson C3

LOCATION: SANRAL COC Offices, 36 Assegai Wood Road Rooihuiskraal, Centurion, Gauteng

POSITION OBJECTIVE:

The ICT Contracts and Projects Administrator (ICT CPA), reports into ICT Project Manager, works under direct supervision of the Project and Contract Managers (PMs and CMs), is responsible for providing project and contract management coordination, support, and assistance in all aspects of projects analysis and management. The ICT Project Manager will assign the ICT CPA where attention and effort are required. The ICT CPA will work in an agile and versatile way across projects and contracts underway in ICT. This includes assisting with projects contracts administration, communications, vendor support, following up on issues and actions, preparing status reports, management reporting deliverables, presentations for executives and facilitating meetings in the ICT Project Manager and Contract Manager’s absence.

MINIMUM REQUIREMENTS:

•    NQF level 6 qualification in IT or Project Management
•    Project Management Certification (CAPM or PMP (PMBOK) or Scrum or PRINCE2 etc.)
•    3 years’ experience in Project and/or Programme Management Administration in Information Technology

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

ADVANTAGEOUS:

•    Experience with Microsoft Projects or any other project management software application.
•    Knowledge and experience of Project Management Frameworks i.e. PMBOK, SDLC, Agile, Scrum etc.

WORKPLACE COMPETENCIES:

•    Portfolio Management: Knowledge of Portfolio and project management within government state owned enterprises.
•    Project Management Tools: Using project planning tools and software packages to create, manage, and track project results.
•    Software Development Lifecycle: Knowledge of Software Development Lifecycle (Waterfall and Iterative methodologies), processes, tools and best
     practices to deliver new or enhanced applications.
•    Agile Methodologies: Knowledge of agile Methodologies, process, tools and best practices.
•    ICT: Extensive Technical Knowledge of Information Technology and general knowledge of specific ICT services, solutions, systems and processes.
•    Contract Management: Knowledge of Contract Management and subcontractor engagement processes.
•    Project and Portfolio Management: Ability to manage and support the suite of projects and applications serving the organization.
•    Software Development Lifecycle: Knowledge of Software Development Lifecycle (SDLC) methodology, processes, tools and best practices to deliver
      new or enhanced applications.
•    Stakeholder Alignment: Ability to create, maintain and monitor a sustainable relationship with the internal and external stakeholders of the
      company.
•    Communication skills: Excellent written and verbal communication skills.
•    Attention to detail: Ability to achieve thoroughness and accuracy when accomplishing a task.
•    Ability to Organise and Prioritise: Ability to stay focused on different tasks, and use your time, effectively and efficiently to achieve the desired
     outcome.
•    Vendor/Contract Management: Ability to build and manage effective relationships with third party providers, suppliers and partners.
•    Collaborative: Leveraging skills and capabilities across the organisation to solve problems and working effectively as a team by ensuring
      inclusiveness.
•    Methodical: Ensure processes are executed in a systematic manner based on established procedures.
•    Proactive: Taking action that is forward looking by anticipating the outcomes of scenarios, not only reacting as and when issues arise.
•    Adaptable: Ability to adjust to align to different situations and new sets of information.
•    Detail Oriented: Ability to pay close attention to detail.

KEY RESPONSIBILITIES:

Project and Contract Support
•    Responsible for project administration on assigned ICT projects
•    Ensure relevant stakeholders are supported by independently carrying out operational tasks.
•    Liaise and collaborate with relevant stakeholders to ensure that the activities, issues and risks and dependencies are tracked and escalated.
•    Assist relevant stakeholders with project change management aspects for project implementations.
•    Create and update project reporting and communication. Own the enterprise ICT reporting/ dashboarding process to ensure that information is
      accurate and timely for executive decisioning.
•    Manage workspace, project personnel requirements and project management tool access for all ICT project resources.
•    Provide support and resources for project financial management.
•    Provide support for resource management for ICT projects.
•    Assist with the portfolio management decision process through the support of the creation of project charters, scopes, risk assessments and
      budgets.
•    Project Administration like setting up meetings, meeting agendas and minutes.

Contract Management
•    Provide projects with procurement support, from registration of tenders to procurement submissions when awarding tenders.
•    Handle all tender queries from procurement and tender participants.
•    Handle all invoicing processes from service providers and finance.
•    Coordinate activities to enable relevant stakeholders to complete vendor and resource management.
•    Manage contract change control: revisions, modifications, and task orders.

•    Work with project managers to manage contract issues and disputes.
•    Work with project managers to escalate non-compliance activity and performance issues.
•    Support Project managers with the contract management of Service Providers tasked with outsourced ICT work.

ICT Project Knowledge & Configuration
•    Responsible for administration of all documentation & maintenance of the project management tool (e.g. user set-up, creating group pages).
•    Set-up and manage the Project Office document repository, managing a centralised storage and access system across all ICT projects.
•    Develop, structure, and maintain project information, and make it available to the overall project office.
•    Monitor and manage compliance to the defined document repository structure by users.
•    Perform training of all new users to the document repository.
•    Facilitate the change management for any changes to the document repository structure and processes for all users.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY:

Appointments will be made in accordance with SANRAL’s Employment Equity plan. 

SANRAL reserves the right not to fill any position.


Closing date for applications:   16 September 2025

Click here to apply

ICT Contracts Manager 

GRADE:

Patterson: D2

Location: SANRAL COC Offices, 36 Assegai Wood Road Rooihuiskraal, Centurion, Gauteng

POSITION OBJECTIVE:

The Contract manager will be responsible for overseeing the full lifecycle of contracts and managing vendor relationships to ensure alignment with SANRAL’s strategic and operational goals. This role involves ensuring compliance with ICT contractual terms, negotiating agreements, monitoring performance, and maintaining accurate contract documentation. The specialist will also work closely with internal teams and external vendors to mitigate risks, enhance service delivery, and drive value across all contracted engagements.

MINIMUM REQUIREMENTS:

•    An NQF Level 7 qualification in Law, Contract Management, Supply Chain Management, or Information Technology.
•    Project Management Certification (CAPM or PMP (PMBOK) or Scrum or, PRINCE2).
•    5 years’ experience in contract management within an ICT or related environment

WORKPLACE COMPETENCIES:

•    Contract Law: In-depth knowledge of South African contract law, including essential elements of valid contracts, breach, remedies, and termination
     clauses.
•    Public Procurement Regulations: Familiarity with the PFMA (Public Finance Management Act), Treasury Regulations, and Preferential Procurement
     Policy Framework Act (PPPFA).
•    SCM Frameworks & Policies: Understanding of Supply Chain Management processes, policies, and governance frameworks within public institutions.
•    Service Level Agreements (SLAs) & KPIs: Knowledge of how to develop, monitor, and enforce SLAs and performance indicators in contracts.
•    Financial & Budgetary Principles: Understanding basic financial management, including cost estimation, budgeting, and payment validation against
     deliverables.
•    Contract Drafting & Negotiation: Ability to draft, review, and negotiate legally sound and commercially favorable contracts.
•    Legal & Regulatory Knowledge: Strong understanding of contract law, public procurement regulations, and compliance requirements.
•    Vendor & Stakeholder Management: Skilled in managing relationships with service providers and engaging cross-functional internal teams.
•    Performance Monitoring: Proficient in tracking and reporting on service delivery, SLAs, KPIs, and contractual compliance.
•    Financial Acumen: Ability to verify invoices against deliverables, monitor contract budgets, and support cost control.

KEY RESPONSIBILITIES:

Contract Lifecycle Management:
Drafting, Reviewing, and Negotiating Contracts: 
•    Develop and review contracts to ensure legal soundness, compliance with public sector procurement regulations, and alignment with SANRAL’s
      strategic objectives.
•    Contract Implementation: Coordinate and oversee the implementation of contracts, ensuring all parties understand and deliver on their obligations.
•    Contract Administration: Maintain a centralised contract repository, track milestones, renewal dates, amendments, and manage associated
      documentation.
•    Contract Close-Out: Facilitate proper close-out procedures, ensuring all deliverables have been met, and lessons learned are captured.

Vendor Management & Performance Oversight:
Performance Monitoring: 
•    Establish and apply contract management frameworks to monitor vendor performance against Service Level Agreements (SLAs) and Key
      Performance Indicators (KPIs).
•    Compliance Enforcement: Ensure vendors adhere to contract terms and performance standards, applying penalties or incentives where
      contractually permitted.
•    Service Delivery Reviews: Conduct formal reviews in collaboration with internal contract owners and the Sub-Contracts Manager.
•    Payment Verification: Validate deliverables and invoices before payment processing, ensuring alignment with contract terms and value-for-money
      principles.

Risk Management & Regulatory Compliance:
•    Risk Identification & Mitigation: Assess and flag contractual risks, proactively developing mitigation strategies in consultation with legal and
     operational teams.
•    Regulatory Adherence: Ensure all contract management activities comply with the Public Finance Management Act (PFMA), National Treasury
     regulations, SANRAL policies, and applicable laws.
•    Dispute Resolution: Support the resolution of contractual disputes through structured engagement with the Legal Unit and Executive Management.

Stakeholder Engagement & Collaboration:
•    Internal Coordination: Liaise with Procurement, Legal Services, Operations, and Finance teams to ensure integrated contract management.
•    External Vendor Liaison: Maintain constructive working relationships with contractors and service providers throughout the contract lifecycle.
•    Communication: Provide clear and timely updates to relevant stakeholders on contract status, risks, and key developments.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only. 

EMPLOYMENT EQUITY:

Appointments will be made in accordance with SANRAL’s Employment Equity plan.
 

SANRAL reserves the right not to fill any position.

Closing date for applications:  16 September 2025

Click here to apply

Specialist: Structural Engineer

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	General Manager: Planning & Design
DATE ADVERTISED	02 September 2025
CLOSING DATE	17 September 2025
GRADE	D4 (Patterson Classic)
SALARY	Market-related
LOCATION	SANRAL Head Office, 48 Tambotie Avenue, Val de Grace, Pretoria
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The Specialist: Structural Engineer position (previously known as Bridge Network Manager) manages and oversees the design, construction, maintenance and rehabilitation of all structures (including bridges, culverts and hydraulics) on the national road network, including central administration thereof. As a leader in the industry, the Specialist Structural Engineer will provide specialist advisory services on projects across the regions and externally to other government departments, both locally and internationally when required.

MINIMUM REQUIREMENTS:

• NQF Level 8 Qualification: B Eng or B Sc in Civil Engineering, specializing in Structures or equivalent.
• Must be registered as a Professional Engineer with ECSA.
• Ten (10) years post first engineering degree experience as a Bridge Engineer, with 5 years’ personal experience in designing bridges using TMH7.
• Five (5) years managerial, or three (3) years leadership experience
• Ability to travel to regional offices and carry out site inspections on projects as required.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

ADVANTAGEOUS:

• Prior bridge engineering consulting experience advantageous.
• Experience in bridges more than the minimum requirement
• COTO certified Bridge/ Inspector or Snior Bridge Inspector will be advantageous.

TECHNICAL COMPETENCIES:

• Advanced knowledge of various design and documentation software
• Extensive knowledge and understanding of the design and construction of various road structures according to TMH7, and established industry credibility
• Geotechnical knowledge relating to bridges and structures.
• Have a good understanding of hydrology and hydraulics relating to bridges and culverts
• Knowledge of COTO TRH/TMH Asset Management Guidelines
• Knowledge and understanding of other civil engineering disciplines, including geometric design, pavements and geotechnical engineering, and the broader road network operations
• Ability to examine information and facts in detail to gain a comprehensive understanding
• Ability to pay close attention to details and complete tasks with a high level of thoroughness, accuracy and completeness.
• Ability to objectively analyse and evaluate issues and factual evidence in order to form judgements.
• Ability to evaluate available options and select an appropriate course of action to achieve a specific objective or solve a problem.
• Demonstrates foresight and an ability to understand trends in order the shape the future vision and roles of structures in the broader road network

KEY RESPONSIBILITIES:

Project Identification & Planning

• Identify and prioritize projects with structures, with input from regions, as part of the ongoing National Road network planning process
• Support with the development of high-level structural designs, including design criteria, for consideration during design feasibility studies.

Development of policies & procedures for structures 

• Accountable for the development and maintenance of SANRAL’s policies, standards and procedures that govern structures on the National road network and ensure alignment across SANRAL
• Responsible for the development and maintenance of relevant pro forma procurement documents
• Oversee maintenance of SANRAL’s Bridge and Structures Asset Management Policy aligned to ISO 55000 as well as the Asset Management Plan for structures
• Actively participate in relevant COTO committees

Network structures management and technical advisory

• Responsible for national oversight over all projects that have structures
• Provide technical advisory services internally to projects (during planning, design and construction) across the regions that involve structures, and externally when required
• Provide support to Regional /Provincial Structural Engineers to resolve issues that may arise
• Responsible for reviewing and approving all network structure concept proposals and design reports prepared by consultants
• Responsible for the review and sign-off of all final structure design drawings nationally considering input from the Regional / Provincial Structures Engineers where appropriate
• Assess and approve structural rehabilitation proposals.
• Perform project management role in the planning and design phase of major structures.
• Conduct site visits in regions to perform quality assurance checks on projects and to inspect conditions of structures if required.
• Conduct research on innovative methods for the design and construction of structures, including the role of technology.
• Conduct workshops with engineers in training and broader industry to share leading practice and experience on the design and construction of structures.
• Act as the chair for the functional working group for structures within SANRAL.
• Act as a mentor for candidate and junior engineers with an interest of specialising in structures.
• Take a clear leadership role pertaining to bridges and other structures to SANRAL internally and externally to consultants working for SANRAL.
• Making sure that once a project involving structures is completed then to ensure that project managers get the consultants to do the necessary principal inspections and submit on ITIS.

Data Analysis and reporting, which includes but not limited to

• Collection and validation of information related to the condition of network structures
• Verification of inspection of structures (bridges, major culverts and future, retaining walls, high mast etc.)

Incumbent is also required to oversee IT IS structures Module, therefore Act as the business owner for SANRAL’s ITIS Structure/Bridge module.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Only applicants who have been interviewed will receive feedback.

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