CHANGE AND RELEASE MANAGER

JOB GRADING : L5/6
REPORTS TO : HEAD OF BUSINESS SERVICE MANAGEMENT
BUSINESS UNIT : IT
LOCATION : HEAD OFFFICE: PRETORIA
POSITION STATUS : PERMANENT

Purpose of the Job
Ensure that all changes made in Postbank and in particular in the IT Application Production environment is done through the use of ITIL Change and
Release Management Processes and Procedures and that these changes do not result in exceptions / outages that has a negative impact on the
Service Level and Operational Level Agreements. Assume ownership and responsibility for the Release Management lifecycle which includes
scheduling, coordinating and the management of releases across the enterprise for multiple applications across various Portfolios.
Job Responsibilities
Change Management:
 Change logging and filtering
 Impact, risks and resource assessment
 Establish and manage a Change Management Committee and supporting processes, tools and documentation
 Ensure correct change approval
 Coordinate and manages changes impacting multiple Applications to synchronise implementation across different systems
Release Management:
 Develop and maintain a Release schedule according to Forecasted Schedule of Change and the Project Service Availability Calendars
 Forward Plan the release windows and cycles across a portfolio
 Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
 Produce Deployment, Run Books and Implementation Plans
 Plan, design, configure and test releases
 Communicate, prepare and train for releases
 Release scheduling, building, distribution and implementation
 Adhere to change management processes and procedures
 Ensure that a Definitive Library and audit trail of Releases and Release contents are maintain
 Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
 Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
 Participate in CAB meetings to discuss release scope and/or roadblocks
 Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification list.
Incident Management:
 Perform an analysis of all changes logged on the Remedy Call Management system in order to pro-actively identify problem areas and find
solutions to these
 Provide inputs and escalations of problems and changes to the production environment and the configuration of the IT infrastructure
 Ensure that agreed upon Service Level and Operational Level Agreements are met
End to end Service Management
 Ensure the accuracy of the Change Management status reports
 Manage and ensure that all changes adhere to the Service Level and Operational Level agreements
 Manage the annual Audit Report exceptions and ensure that the committed action plans and target dates are met
 Manage relationships and coordinate work between different teams at different locations
Management reporting:
 Ensure that all management reports are accurate, relevant and submitted on time
People management:
 Ensure that Labour Relations incidents (Disciplinary and Grievances) are kept to a minimum
 Ensure that Personal Development Plans are in place for staff members and that these plans are executed
Financial management:
 Create budget plan and ensure expenditure is kept within the approved budget
 Ensure that the asset register is accurate and up to date
 Ensure that Purchase orders are created on time and that invoices are processed on time

Ensure the efficient management and control of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk
management principles, corporate governance, legislation, company policies, processes, regulations, Delegation of Powers, etc.
Qualifications and Experience
 National Diploma, BSc or BCom degree in Computer Science or Informatics or Information Systems (NQF Level 6/7). ITIL certification and
experience will be an added advantage.
 3-5 year’s’ experience in ICT Technologies
 3-5 years’ experience in corporate development and/or program / project management, strategic planning, general management, new business
opportunity evaluation in a business/banking environment
Knowledge:
 In change management methodologies, frameworks, systems and security
 Risk management
 ITIL framework methodologies
Skills
Analytical/systems thinking communication – written, Business system thinking, Leadership and strategic thinking, Business engagement – ability
engage and communicate [talk] business. Conflict management, Customer service, Motivational skills, Decision making skills, Delegation skills,
Communication skills – verbal and effective listening, Relationship management – internal politics, Negotiation skills, Time management. Systems and
end-user applications, Network management systems, Multi-platform experience, ITIL framework methodologies, Service desk and related SLA
management, Configuration management, Hosted systems, Distributed services.
Attributes
Achievement driven (results driven), Action oriented, Assertiveness, Attention to detail, Coaches / Counsels / Mentor / Evaluates Staff, Business
orientation, Commitment to Continuous Quality/Process Improvement, Customer orientation, Dependability / Attendance, Encourages Teamwork and
Group Achievement, Flexibility / Adaptability to Change, Identifies Areas for and Supports Employee Development Opportunities, Integrity, Outgoing
and willing to engage managers at all levels of the organization, Recognizes Others Achievements / Contributions, Respect for Others, Responsibility,
Stress tolerance (resilience), Takes Responsibility, Team player, Time management.
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to recruitmentSN@postbank.co.za Please indicate in the
subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.
Closing Date
04 April 2023
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with
regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from
designated groups. Correspondence will be limited to short listed candidates only.
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application
has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and
use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal
information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.