Business Support Specialist

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DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Kempton park
Job Posting Title:Support Specialist, FMS
Time Type: Full time

Minimum Requirements

Grade 12

Relevant Tertiary Qualification in Logistics, Supply Chain Management
Industrial Engineering, or Inventory Management an advantage

Intermediate computer literacy level in MS Word and Outlook

Knowledge of WMS systems
Highly proficient in Excel/PowerPoint for data management and
reporting

Job Related Requirements

 2-5 Years’ experience in a warehouse environment
 Extensive knowledge of Inbound, Outbound and Return
processes and workflows
 Must be able to meet and manage customer expectations and
ensure compliance to Policies, Regulations, Work Instructions
and Workloads.
 A sound understanding of the Supply Chain.
 Must have the ability to handle conflict on a tactical and
operational level
 Must be able to communicate effectively and efficiently with all
levels of management
 Punctuality and good time management skills are essential
elements for this position
 Very good analytical skills, and ability to think logically
 Must be able to work under pressure
 Assertive
 Forward Thinking
 Solution Orientated
 Self-Motivated
 Good with people
 Taking responsibility and accountability
 Attention to detail
 Sense of urgency

Added Advantages for the role

 Retail experience & understanding
 ERP / MRP / Planning & Scheduling systems exposure
 Exposure to strategic clients and communication channels

Main purpose of the role

You play your part in the communication between operational colleagues and our software suppliers. Working
as a “man-in-the-middle” to translate the requirements from operations to the FMS system. You will be
responsible to configure and test the solution offered to our client and operational colleagues as well as action
issue tickets logged by our FMS team.

Duties and Responsibilities

As an Support Specialist, you will work with our Freight Management System. You will be actively configuring
and supporting our FMS application MPO and you will be the point of contact for South Africa. Within this
scope, you communicate with, for example, local engineers, colleagues from BCM or our software suppliers.
Within your team, projects are clearly defined. You make good preparations together with your team. And are
on standby during the implementation period to keep everything on track and solve problems in a timely
manner. In addition, you and your team test and deliver software solutions internally. You then assist your
colleagues in their final installation and commissioning.
You get all this done by:
 Communicating and following up on requests to our software suppliers in line with SLAs via Jira;
 Configuring and testing our software vendors’ products;
 Providing support to your operational colleagues;
 Developing work processes and standardisation within your team.
 Keeping system documentation up-to-date in accordance with the guidelines applicable within DSV

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

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