Cross Border Controller

GLAV-213199Johannesburg, Gauteng, South AfricaCategoryOperationsPosted Date11/14/2023ProfessionalsFull-timePermanentHours/week 40Global Forwarding, FreightDHL Global Forwarding SA (Pty) Limited

Cross Border Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Cross Border Controller where you will co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation. Join us now in connecting people and improving lives.

In this Cross Border Controller position

• You will understand & process Road Freight shipment requests and execute such request expertly.
• You will arrange bookings based on customer requirements with the most qualified & cost-efficient transport supplier, capable of executing the shipment requirements.
• You will register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACR’s & WIP’s are loaded onto registered file at time of registration.
• You will ensure all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained.
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents).
• You will develop and maintain relationships with suppliers and customers and prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• You will receive and accept transport orders from customers and nook shipment with transporter on time. Follow up acquittals for RIT/RIB shipments.
• You will follow up PODs (proof of delivery) with transporters and arrange collection / packing of customer cargo.
• You will supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No.
• You will send Pre-alerts to customer & destination offices and agents.
• You will invoice shipment based on estimate or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• You will participate within the department with regards to industry or regulation changes.
• You will carry out identification of Hazardous Cargo and ensuring the cargo is transported under the right regime.
• You will follow up Standard Operating Procedures (general or customer specific).

Now, here’s what we need from you

• Must have a matric
• 3 – 5 years’ experience in related field

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

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