Control Room Operator X2

Business Unit: By-Law Enforcement & Security
Position: Control Room Operator X2
Salary: R249 892-R343 245
(basic salary per annum excluding benefits)
Post Level: 10/09
Reference: EXT/23/24/34

Requirements:

Grade 12, Customer Care Certificate/Diploma in Contact Management. 0-2 years of experience in the control room environment. Shift workers. Six-day worker. “ Graduates in the relevant field will be
prioritised”.

Duties: Answering telephones and radios (emergency. numbers). Get feedback on all emergencies and normal complaints. Handling of all complaints and telephone call after hours, on public holidays and on
weekends. Direct I divert calls as requested by officials and the public. Take and logging of normal and emergency complaints. Activate and send out the relevant stakeholders. Ensure that no unauthorized person enters the emergency control center. Assist with handling of Afterhours finance services
inquiries and compile reconnection list and send to financial services. Recording and updating registers with details of messages, occurrences, and responses. Notify the security services of the municipal premises alarm/panic alarm systems. Assist traffic and SAPS with E-Natis inquiries.
Assist all SBUs with general complaints and inquiries after hours. Update After-flours and standby personnel contact details. Controls and maintains the control room area to ensure neatness and cleanliness of the area.

NB: APPLICATIONS SUBMITTED WITHOUT THE OFFICIAL APPLICATION FORM WILL NOT BE CONSIDERED.

Polokwane Municipality offers challenging opportunities, competitive packages, and fringe benefits (Pension, Medical Aid, Housing Allowance, etc.)

Polokwane Municipality Recruitment policy as well as the Personnel Code as approved by the council will guide the process.

Preference will be given to candidates from designated groups in line with the provisions of the Employment Equity Act, and the council’s employment equity plan or targets and goals. For this reason, we require that Race, Gender, and Disability status be specified. NOTE: Suitable candidates
will be subjected to a personnel suitability check (Criminal record, Citizenship, credit record, qualifications verification, and employment verifications). Where applicable candidates will be subjected to a
skills/ knowledge test.) The form must be accompanied by a detailed CV, originally certified copies (not older than three months) of qualifications, ID, any other supporting documents and may be hand delivered to Polokwane Municipality Civic Centre at Cnr Landros Mare & Bodenstein Streets,
POLOKWANE on the 09 Floor office no 902.

Closing Date: 23 November 2023
Time: 12h30

Late applications will not be considered. Should you not hear from us within four months of the closing date, please consider your application as unsuccessful. We thank all applicants for the interest shown.
Toll-Free Fraud Hotline: 0800 20 50 53 or e-mail: cdm@p-offs.com

ENQUIRIES: Human Resource Manager, Mr. Manyama JL, Tel No. 015 290 2116/2004/239

POLOKWANE MUNICIPALITY IS AN EQUAL OPPORTUNITY AFFIRMATIVE EMPLOYER AND RESERVES THE RIGHT NOT TO MAKE ANYAPPOINTMENT.

All the best with your applications