Location: Harare, ZW
Reference: 130654
Sales and Services
Call Centre (Service)
Manage Self: Technica
To provide support and exceptional services to the business by taking full accountability of all applications / queries received; thereby building and maintaining relationships with both internal and external stakeholders; in line with Nedbank’s business strategy.
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; being client driven; integrity; accountability and respect
Pushing beyond boundaries when dealing with internal and external relations through the various platforms.
Escalate all unresolved queries to management by logging the case on the system.
Generate sales lead targets required on a month-to-month basis by offering products to the clients through cross/up selling.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Understand the nature of the client’s query by reiterating the key points raised by the client.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Degree in Business Studies / Marketing or Banking and Finance
At least one of the following;
Certified Call Centre and Customer Service Practitioner
Certificate in Client Experience Management
At least 3 years working experience in a Contact Centre/Customer service set up.
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For any assistance or more info please contact the Nedbank Recruiting Team
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All the best with your applications
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…