Officer, Customer Liaison (Level I)

Business Segment: Personal & Private Banking

Location: ZA, Free State, Bethlehem, CNR KERK & ROUX St Job

Type: Full-time

Job ID: 80421504

Job Description

To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience

• 1-2 years branch banking experience with exposure to enquiries
• Branch banking and administrative experience, exposure to enquiries and query management.

Additional Information

Behavioral Competencies:

• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

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