The OrganizationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.Join Africa’s most loved storyteller!
Key Customers
Contact Centre, Service Centre, Operations, Marketing, HR, Finance, BT, CVM, Marketing, sales, branches
Purpose of the Position:
To align resources to meet the forecasted customer demand to maximise customer experience and ensure the optimal use of resources. Provide input into budgets and scenario planning to support decision making on efficiency and customer service delivery.
Key Performance Objectives Tasks
Stakeholder Management
Understand key stakeholders
Effectively engaging and communicating with stakeholdersResource Allocation & Reporting
Schedule resources to meet customer demand according to the agreed principals for your respective areas
Own the scheduling process and maintaining the applicable deliverable dates laid out as part of that process
Ensure that there are contingency plans across all functions
Achieving as a minimum a direct correlation between scheduled and required staff of 0.85
Long term resource planning and recruitment planning and monitoring
Support divisional heads and senior managers with staff cost budgeting and financial review.
Maintain resource data base for all respective areas.
Provide a fully optimized plan including seating, training, breaks and leave a minimum of 2 weeks prior to the start of the planning window period with a clear reporting on the following:
Forecasted overtime spend against budget
Expected Service levels per interval, per day for the month
Daily and monthly schedule correlations
Over/under resourcing per interval per day (erlang & FTE approach)
Daily planned shrinkage
All planned events and related assumption
Maintain a 24 month rolling resource and recruitment plan for each area.
Analyse and report on operational performance with the use of statistical modelling and trend analysis.
Identify variances to root cause plan.
Manage the overtime budget effectively through the efficient allocation of resources and improved planning
Produce scenarios to support initiatives and business impact
Continuously optimizing a plan in order to maximize efficiency
Ensure Training demand is met
Qualifications Essential:
Diploma in business management or equivalent qualification
Degree advantageous
Essential
A minimum of 3- 5 years’ experience in workforce planning
Proficient on a workforce management tool
Experienced in the use of Erlang staffing models
Computer skills especially MS Office
Ability to work independently and handle multiple tasks
Understanding of a Contact Centre environment
Development of work processes and elimination of unnecessary or redundant steps
Ability to assign appropriate level of urgency to specific situations
Senior Manager Anti-Piracy and Cyber Security
Designation:
Senior Manager Anti-Piracy and Cyber Security
Category:
Showmax SA
Level:
Closing date:
02 Feb 2024
Position Type:
Permanent
Location:
MultiChoice City
Job Description:
The OrganizationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.Join Africa’s most loved storyteller!
Purpose of the Position
To protect our brands, our commercial interests and our reputation by continuously assessing piracy and cyber security risks and implementing risk reduction/mitigation strategies. Strategically supporting the organisation’s disruption of piracy activities, lead financial remediation from unauthorised content access and minimise loss.
To support heads of functional and operational areas across the group with the adoption and implementation of the enterprise-wide anti-piracy and cyber security management strategy and framework.
Anti-Piracy and Cyber Security Strategy and Planning
Develop and execute a scalable robust and comprehensive anti-piracy, content protection and cyber security strategy aligned with business objectives and industry best practices.
Conduct routine security and anti-piracy assessments and collaborate across functions to establish comprehensive mitigation plans.
Implement a cyber-security and data governance programme and ensure the adoption of security practices in Showmax, in alignment with Group policies.
Apply technical expertise and analytical skills to identify and implement appropriate anti-piracy and cyber security practices, supporting internal and external stakeholders.Operational DeliveryPiracy Detection and Monitoring
Utilize cutting-edge tools and methodologies to vigilantly monitor and detect instances of piracy, unauthorised streaming, and distribution of our content. Remain attuned to emerging piracy trends, technologies, and tactics to pre-emptively address potential threats.
Manage and evaluate the security controls, managing associated risks, and developed mitigation plans. Investigation and Analysis
Conduct thorough investigations into identified piracy instances in close collaboration with both internal and external stakeholders. Employ data analysis and intelligence to spot patterns and trends that inform future anti-piracy strategies. Enforcement and Takedown Actions
Initiate and coordinate legal and technical measures to enforce takedown notices and address piracy issues effectively.
Oversee relationships with third-party anti-piracy service providers to ensure swift and efficient responses.
Liaise with the technical aspects of antipiracy and content security operations of the business, coordinating internally and with external partners for the remediation security risks and vulnerabilities. Collaboration and Partnerships
Forge collaborative efforts within internal teams like Legal, Content Protection, and Technology to devise and implement anti-piracy and cyber security controls and measures. Cultivate and sustain relationships with external entities, anti-piracy service providers, industry groups, and law enforcement to fortify our anti-piracy endeavours.
Oversee the implementation of the operational anti-piracy programs intended to disrupt and reduce the availability and commercial impact of Piracy.
Partner and coordinate efforts with internal teams within Showmax, MCG security and risk teams and external stakeholders.
Establish and maintain strong relationships with key stakeholders and industry partners such as cyber security suppliers, international and local media/broadcasters, and authorities in combatting anti-piracy.Legal Compliance
Maintain up-to-date knowledge of pertinent copyright laws, regulations, and legal developments. Work closely with legal counsel to ensure all anti-piracy and cyber security measures strictly adhere to applicable laws and regulations.
Monitor and ensure adherence to statutory regulations, organisational standards, guidelines, policies, and procedures.
Monitor legal rights in terms of studio compliance to ensure implementation from a technical perspective is compliant with studio rules (in partnership with content teams).Process Assessment and Improvement
Oversee and direct the implementation of policies and processes to maintain and strengthen internal controls and auditing mechanisms.
Continuously improve business management practices and controls.
Define and drive the roadmap for the implementation of the cyber security and OTT piracy projects. Stakeholder Management
Communicate effectively with Management and stakeholders on the antipiracy matters; provide advisory as required.Content Protection Educational Initiatives
Develop and implement educational programs for Showmax users, partners, and employees to raise awareness about the impact of piracy and the importance of content protection.
Play an ambassadorial role in developing a stronger “content protection” mind set and& culture within the business, ensuring that all employees are consistent in their understanding of what their contribution is in protecting our content, brands and commercial interests.Ways of WorkTeam Ways of Work
Ensure the team has defined ways of work that align to the overall Showmax operational cadence.
Develop methods of work and standard operating procedures (SOPs) for the team (including reporting templates, risk frameworks, communication frameworks, governance frameworks, etc.)
Develop the team structures, aligned with MCG governance requirements. Industry Best PracticesQualificationsExperience/SkillsTechnical CompetenciesBehavioral Competencies
Proactively develop and continuously improve team standards, tools, and best practices.
Drive adoption of appropriate techniques, methodologies, and tools.People Management
Develop a high performing team by embedding formal performance management process and informal coaching. Set clear objectives, provide guidance, foster skill development, and ensure effective team collaboration and performance.
Oversee the achievement of quality and deadline commitment milestones.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Encourage a positive, collaborative working environment that instils respect, trust, quality, and success in support of the group’s core values.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
Resolve grievances raised by team members and escalate only if required.
Motivate team members and ensure that their efforts are recognized.
Post Graduate degree in (Cybersecurity, Information Security)
A minimum of 8 years’ experience in anti-piracy or content protection roles within the media or entertainment industry.
Strong understanding of digital rights management (DRM) technologies and anti-piracy tools.
Experience with threat intelligence and vulnerability management.
Knowledgeable about digital content protection/anti-piracy/brand protection.
Knowledge of piracy networks and technologies used for piracy of televised content.
Knowledge of relevant copyright laws and legal procedures
Knowledge of Fraud prevention and cyber-attacks.
Demonstrated leadership experience in driving anti-piracy initiatives.
Experience in management reporting directly to executive suite.
Cyber Security and piracy
Data privacy and governance
Governance
Risk Management
Business process assessment and development
Project Management
DevSecOps
Compliance management
Business and Financial Acumen
Facilitation skills
Presentation skills
Report writing – audience: Senior Management to Exco
Effective communication
Analytical and organizational skills
Relationship building and stakeholder management
Strong holistic and analytical thinking
Accountability
Collaborative
Delegation
Persuading and& Influence
Proactive
Conflict Resolution
Decision Making
Critical Appraisal
Change agility and flexibility
Entrepreneurial and risk-taking approach that largely challenges the business.
Senior Forensic Specialist
Designation:
Senior Forensic Specialist
Category:
Group Finance
Level:
Senior
Closing date:
01 Feb 2024
Position Type:
Permanent
Location:
MultiChoice City
Job Description:
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across 52 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customersPay Television: direct-to-home satellite and digital terrestrial television services;SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, andAdvertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
Expand Pay TV, SVOD subscriber base and Advertising sales
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees
Join Africa’s most loved storyteller!
Purpose of the Position:
Support the achievement of strategic, business and proactive objectives through a focused approach to the monitoring and detection of fraudulent incidents and red flags for potential incidents that may impact the business to deliver on its strategy
Monitor identified fraud risks, potential instances and known system weaknesses that may lead to fraud and/ or other misconduct
Support the preparation of business-friendly strategies and solutions to address current fraud trends and mitigate against and prevent the future occurrence of fraud and/ or other misconduct in different contexts and circumstances
Finding long term solutions/ controls to support the business’ resilience to fraud and unethical behaviour
Oversee, initiate and plan fraud awareness campaigns and training in general and in specific areas of the business
Lead investigations supported by junior resources
Project management (including. tracking and guidance) in respect of all 3 Forensic pillars (response, prevention, detection)
Coach/ upskill/ manage junior resources, contractors and secondees
Support delivery of key operational processes, methodology/ policy updates
Quality assurance/ first line review of investigation associated deliverables
First round preparation of relevant Forum/ Committee submissions
Stakeholder management
Assist with third party budgeting/ finances
Conduct investigations as directed by the Manager: Forensic Services in line with best practice, internal processes and based on factual evidence
Qualifications
A Bachelor’s degree or equivalent in Accounting and Finance, Internal Audit, Business or Law
Professional qualification: CFE
Experience
9+ years of the following forensics/ fraud experience
Conducting forensic investigations within corporate environments, relating to white collar crime and, amongst others, conflicts of interest
Preparing evidence files and interviewing witnesses and suspects
Leading evidence in internal disciplinary proceedings and criminal/ civil prosecutions
SAPS experience (including knowledge of prosecution procedures)
Understanding key features of laws relevant to the forensic investigations
Good knowledge of information sources and evidence handling, specifically with reference to electronic evidence
Demonstrated ability to analyse, evaluate and interpret data sets with a strong understanding and application of analytical techniques
Experience with forensic data analytics
Use of technology e.g. data analytics, artificial intelligence and machine learning in developing monitoring and detection techniques
Understand the line-of-sight between strategy and organisational implementation
Performing predictive analysis, as well as effective prevention, detection and response to fraud risks and engaging stakeholders on these insights
Remedial action development
Experience in risk practices, laws and regulations (including relevant regulatory or legislative frameworks)
Knowledge in the white-collar corporate environment in relation to forensic investigations and fraud awareness strategies
Fraud awareness training/ learning and development experience
Specialist knowledge of forensics and fraud awareness strategy in a corporate environment that spans the forensics value chain (predict, prevent, detect, recover, respond & remediate)
Managing diverse stakeholder groups and ability to navigate across regions
Interaction with senior and executive management
Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
Established reputation for integrity, good judgment, fairness and discretion when dealing with staff and external parties
Experience in business areas such as marketing, procurement, inventory management, human resources, finance & accounting etc.
Ability to effectively communicate complex technical findings, recommendations and trends into clear and concise written and verbal communication
Technical Competencies
Excellent research and analytical skills
Excellent written and verbal communication skills (including presenting to stakeholders)
Stakeholder management (senior management)
High degree of analytical and problem-solving skills
Demonstrated ability to prioritise and meet deadlines in a fast-paced environment
Industry knowledge
Organisational skills
MS Office (advanced Excel and PowerPoint)
Project and time management
SQL/ advanced Microsoft Excel or any other data analysis tools.
Case Management Systems
Fraud Investigations
Financial Analysis Project Management
Fraud Risk Management
Fraud Awareness Campaign Management
Advanced investigation reporting
Evidence Management
Fraud Risk Assessment
Engagement with Law Enforcement around matters reported
Payroll Analyst
Designation:
Payroll Analyst
Category:
Group Finance
Level:
Closing date:
02 Feb 2024
Position Type:
Permanent
Location:
MultiChoice City
Job Description:
The OrganizationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.Join Africa’s most loved storyteller!
Key Customers
SuperSport,
Production
SuperSport Playout
SuperSport Marketing
SuperSport Media
SuperSport Digital
Multichoice Africa
Content division
Location
Johannesburg, Randburg
Purpose of the Position:
To ensure the accurate on-air playout of content across all SuperSport channels as per the schedule. Manage the day-to-day outputs within the TX environment.
Key Performance Objectives
Tasks
Operational delivery
Elimination of errors on Broadcast content
Ensure that the Standard Operational Procedures are applied according to the situation, timeously and efficiently.
To execute instructions according to the stakeholder requirements
Communicate with all relevant parties prior and during transmission.
Follow up errors on transmission reports.
Manage day to day operational risks and quality program to significantly decrease errors and duplication of work.
Generate accurate transmission reports
Transmission readying of media in accordance with the S.O.P within the set parameters.
Forecasting Transmission requirements
Assist in the implementation of any future channels and instruct the team with regards to new channel SOP’s
To assist in the Media processing areas in Quality control of content for transmission
Manage operational risks.
Compliance
Maintain On-Air imagery i.e. channel idents and other elements according to SOP’s in place to enhance the look of the channels
Assist and implement schedule changes.
Qualification:
A matric certificate or equivalent grade 12 qualificationQualification Preferred:
Degree in Media Studies or Sport Management.Experience
A minimum 2- 3 years’ experience in TX producer or similar role
Working knowledge of Synergy, ESHED, HARRIS automation and related programs or systems used in the transmission process especially pertaining to Scheduling, On-Air production, Media Plannig, and Quality Control.
Reporting
Compliance
Technical Competencies
Sound editorial decisions.
Knowledge of the media landscape
Business systems
Shift Work
Operational Delivery
Problem solving
Computer literate
Compliance
Excellent Written and Verbal communication skills
Behavioral Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Analytical thinking
Prioritisation
Ability to Handle Pressure
Organized
Junior Psychometrist
Designation:
Junior Psychometrist
Category:
MultiChoice Africa Holdings
Level:
Junior
Closing date:
06 Feb 2024
Position Type:
Permanent
Location:
MultiChoice City
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
urpose of the Position
Coordinate, administer psychometric assessments, and support the Talent Specialist in facilitating the end-to-end assessment process.
Research and development
Research latest trends in assessments and advise relevant stakeholders, improve the maturity of the assessment function using relevant good practice.
Remain abreast of the latest developments within the field of occupational assessments.
Disseminate information on processes and present assessment outcomes or research conclusions.
Assist the specialist with building assessment frameworks to meet the needs of the business.
Operational Delivery
Coordinate and administer assessments for development purposes and other HR purposes as and when required.
Interpret assessment results and compile feedback reports.
Ensure compliance with legislative and HPCSA requirements.
Maintain assessment data according to legislative and organisational requirements.
Engage and partner with the business on relevant HC projects from an assessment perspective.
Engage and partner with the business on relevant HC projects from an assessment perspective.
Ensure that the assessment center and equipment are managed and compliant with HPCSA standards
Stakeholder Engagement and Management
Assist the specialist in identifying the need for assessments.
Build a credible reputation internally and externally by providing support and insight to clients and colleagues.
Establish, build, and maintain relationships with key stakeholders across specified business areas and with external vendors.
Qualifications Essential:
Honours in Social Science/Commerce/Arts Degree in Industrial/Organisational Psychology or Counselling Psychology.
Must be a newly registered Psychometrist with the HPCSA
Experience
Thorough knowledge of the code of professional ethics of the HPCSA.
Knowledge of best practice in the field of psychometrics.
Knowledge of relevant legislative frameworks which impact on psychological practice.
Sound understanding of psychometric properties.
Accreditation on the below will be an added advantage (CPP, OPQ, EQI, Psytech experience).
Technical Competencies
Psychometric Assessment Tools and Methodologies
Consultation
Strong written and verbal communication
Reportin
Behavioral Competencies
Teamwork
Flexible Thinking
Willingness to learn
Problem solving
Results Focused
Good communication (written and verbal)
Critical thinking
Innovative
Accountability
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Credit and Order Manager
Designation:
Credit and Order Manager
Category:
Group Finance
Level:
Closing date:
01 Feb 2024
Position Type:
Permanent
Location:
MultiChoice City
Job Description:
The OrganisationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai, and the Netherlands with principal operations in pay television, video entertainment, advertising, and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content, and providing an exceptional customer experience.Join Africa’s most loved storyteller!
Purpose of the Position
Manage the order management process and provide finance operational support to the credit process.
Ensure that the team achieves its objectives, SLAs and policy guidelines.
The scope of responsibility covers all finance activities related to credit management and sales order management.
Maintaining efficient credit and order management processes
Responsibilities of this position include, but are not limited to, those listed below:
Governance: Ensure that credit products comply to policies and procedures and meet agreed business rules.
Ensure that the credit and order management policies are developed for approval, communicated to operational divisions and adhered to.Follow up on non-compliance and resolve through direct interaction with different teams.
Reporting: Manage and report on credit risk including direct control of biannual credit limit review process.
Develop, maintain, and periodically review the credit scorecard.
Provide input to credit products at a development stage.
Review credit insurance cover and ensure compliance with policy terms.
Ensure timely release of orders.
Provide guidance and input into the credit committee.
Continuous improvement: Identify and manage opportunities within the order management and credit management environment that can enhance the function, keeping in line with leading practices. Challenge the existing procedures and practices and implement improvements in all areas.
Review and approve credit trading terms on customer contracts for the order release process.
Act as point of contact for all matters relating to credit management.
Take responsibility for the finance activities in the order management process.
Operational Excellence: Take accountability for ensuring that the department outputs are of expected standards as outlined in the SLA.
Strategy Support: Support the Shared Services and product team on the strategic goals
People management
Structure and manage the team from a day-to-day basis, measuring performance and actively managing, and taking proactive steps to fix, performance issues.
Actively participate in growing the individual capabilities of the team keeping them abreast of leading practices
Develop and coach the team to identify talent and build the team to support further growth and expansion of the company.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Strengthen team skills through available training and developmental programs.
Ensure efficient workflow and work distribution to meet deadlines.
Provide positive climate for supportive working relationships.
Manage the teams to ensure consistent and timeous delivery of daily and monthly outputs.
Escalate any performance issues rapidly and sensitively.
Motivate team members and ensure that their efforts are recognised
Stakeholder Management
Work with the Sales and product teams to ensure harmonisation of processes and best practices are being carried out across the board.
Build partnerships and working relationships within the business to create awareness of risk areas and potential improvements.
Ensure continuous engagement and feedback to stakeholders
Qualifications
National Higher Diploma/ BTech plus 5 years/ Finance Degree/ BComm, ideally in credit management
Experience/SkillsRequired
5+ years working experience in credit management.
Experience in developing credit scorecard and monitoring.
Hands-on experience developing and implementing new Credit Control processes/policies/reports
2+ years in a management role leading a team within a complex environment.
Proactive and capable of driving results without supervision.
Excellent leadership, teamwork and communication skills.
Detail oriented, Analytical, Investigative, problem solver
Preferred
Experience in billing systems.
Prior experience as a Credit Analyst.
Exposure to SAP ERP, and billing system.
Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics is advantageous.
Functional Competencies
Operational knowledge of finance and its various components.
Project management expertise.
Knowledge of financial accounting theories and ability to apply them proficiently.
Technical knowledge of financial accounting systems, Process automation, and Business Intelligence and analytics tools.
Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviation
Behavioural Competencies
Strategic: Able to think, develop strategy, learn fast, problem solve and move quickly in a complex and dynamic environment.
Proactive: Able to plan ahead and manage time-dependent critical processes and projects.
Outcomes driven: Able to prioritise and delegate in order to meet multiple tight deadlines – delivering accurately at speed.
Engaged leader: Able to structure, motivate, mentor and manage teams effectively to deliver high performance.
Negotiator: Able to collaborate with multiple stakeholders with divergent needs in pressurised situations.
Diplomacy: Able to manage conflict and differences of opinion – upward, downward and lateral.
Communicative: Demonstrate excellent written and verbal communication skills – upward, downward and lateral
Change agent: Able to motivate for, and drive continuous improvement, manage change and mitigate risks.
Ethical and trustworthy: Have and maintain absolute integrity with unquestionable ethical standards.