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IT Infrastruct Support Spec
Job Purpose
Responsible for providing technical advice and support in monitoring, repairing, servicing and upgrading of IT systems, network and data centers and related storage equipment; diagnosing and troubleshooting equipment faults, and running tests for the business unit, with the aim of ensuring that the IT infrastructure maintains acceptable performance levels, is available and stable, in a manner that is easy, appropriate, reliable and secure in line with business and regulatory requirements
Education
IT Related Diploma or NQF Level 6
MCSE Server Qualification**
CCNA – Routing & switching**
ITIL Certification
Experience
4 years of experience working with IT security, data centers, remote infrastructure, effective data record systems, network cabling, wireless systems, computer system architecture and cloud services
Work conditions and special requirements:
Travel may be required on an adhoc basis
May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays)
Skills and Knowledge
Core behavioural competenciesProblem-solvingAssessing and evaluating informationInitiativeResponding with urgencyIntegrating (Connecting; Consulting; Collaborating)Applying technical expertise
Technical/ proficiency competenciesWindows Server 2008/2012/2016Server and Storage HardwareVirtualisation Hyper V and VM wareBackup and recovery management in a virtualised environmentActive Directory managementTechnical WritingIP networking protocols and methodsAdaptive infrastructuresProtected data storage solutions to ensure confidentiality
Key Performance Areas
Job Scope & Responsibilities:
Keep up to date with changes, innovations and leading practice in the IT infrastructure environment
Understand the IT, technology and business plans and provide insight into the IT infrastructure roadmap and objectives including network, storage, AV and telecommunications plans to support the operations
Monitor the IT infrastructure to ensure that systems, processes and testing is in place to protect sensitive information and included in operational prioritization and planning
Conduct risk impact analyses to determine the impact of failure of hardware, systems and data loss for critical business processes.
Compile action plans and measurements for the implementation of approved projects
Install, repair and maintain connectivity of computer systems and network infrastructure to ensure a stable IT environment
Monitors bandwidth for the site and notifies Central IT of any out of the ordinary requirements
Performs routine AD maintenance (such as disabling dormant accounts, adding and removing machines from AD)
Plan changes and configuration requirements and project manage implementation
Conduct repairs and testing of the network, and detect and respond to network components or equipment to improve system performance
Monitors capacity requirements in terms of (e.g., disk space, storage, and CPU utilization), and identifies performance problems and proactively provides recommendations and solutions
Maintain and adjust network hardware, software, cabling and connectivity issues
Provide support for telephone, data centre and security systems
Monitor network performance and troubleshoot problems as required
Install and inspect LAN and WAN infrastructure for problems
Assist in solving system failures to increase network uptime
Ensures backup and maintenance activities for all data center infrastructure
Performs routine maintenance tasks for infrastructure systems (such as backups, patch management, and hot fixes)
Manage the functioning and enhancements of telecommunications equipment and systems to enhance the guest experience within the business
Provide end user support in resolving hardware and software related issues
Develop plans for the installation of server components
Install and configure IT infrastructure (including power consumption, monitoring of hardware and software and disaster recovery)
Liaise with vendors with regards to order parts, repairs, services, escalating any issues
Surveillance Mon Officer
Job Purpose
Main Purpose of the Job
Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.
Education
Education, experience, and competencies required.
Grade 12 or equivalent qualification in gaming operations
1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc)
environment an advantage
Experience using surveillance /equipment an advantage
Problem SolvingAnalytical SkillsHandling conflictCheckingAttention to detailFollowing InstructionsEmotional resilienceHonesty & IntegrityAbility to del with highly confidential information
English verbal communication skillsRapid tracking and review of visual informationUse surveillance equipment – chip handling, chipping machines, Shuffling machinesBetting proceduresCompliance procedures and regulationsBasic responsible gambling principlesBasic computer skillsProlonged attention span
Meet the requirements for a gaming licence and FICA
PSIRA C registration
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Work in a smoking environment
Full visual acuity (including ability to discern colours)
Key Performance Areas
Surveillance Monitoring
Monitor all Gaming procedures on the gaming floor against the relevant functions.
Complete target reports / punter scans on all gaming areas as per unit specific schedule
Conduct system checks, alarm conditions and interfaces
Record and report on faulty equipment Issue and check playing cards, where required and other gaming related equipment as per SOP
Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
Monitors all non-gaming procedures against the relevant function
Proactively monitor high risk areas and emergency response as per set out procedures
Investigations
Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
Investigates all variances reported to the Surveillance Department
Reports or escalates findings of the review and investigations
Record and retain evidence to be used for further processes according to standards
Reporting & Administration
Reporting all incidents and significant events to the relevant Stakeholders.
Prioritises reports according to the severity of the incident.
Captures relevant data on the EOB
Compiles comprehensive reports where required
Planning
Planning is generally on a daily to weekly basis within regular activity cycles.
Work within set policy, procedures, system parameters and internal controls
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
Interprets customer requirements in terms of services available and the applicable constraints
Takes initiative in making decisions which are made within limits of authority;
Considers all the facts, options and possible outcomes prior to making decisions;
Works independently, and is orientated towards solving customer queries.
Problem Solving
Takes ownership of customer requests and requirements.
Follows laid-down policies and procedures at all times.
Operates within rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and applicable constraints.
Refers problems falling outside parameters to the team leader/manager for resolution.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Receptionist
Job Purpose
Main Purpose of the Job
The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering.
Education
Education, experience, and competencies required.
Grade 12
2-year experience in a customer service environment,
Preferably in a hotel environment
Dealing with Customers (including managing conflict)
Problem SolvingCollecting InformationVerbally informingTeam PlayerPresentable, courteous individual
Hotel Product Knowledge (Facilities and activities)Front Desk ProceduresForex and cashiering proceduresCommunication skillsTelephone skillsListening skillsProficient computer skills (MS Office, Opera)Working Knowledge of Opera suiteUpselling skills
Ability to work shifts that meet operational requirements.
Physically able to move around, and stand for extended periods of time
Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Knowledge of an additional language (relevant to market) is an advantage
Key Performance Areas
Key Performance Areas
Prepared Work Station
Identify issues with regards the floor appearance/ functioning of equipment and systems
Check overall cleanliness of the front of house areas
Check and restock information brochures
Review the arrival and VIP lists daily and understands special requirements
Assist in preparing and distributing welcome / VIP amenities.
Be familiar with the hotel and resort facilities, promotions and activities
Delivered Reception Services
Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
Take and pass on messages to guests
Deal with special requests from guests (like booking theatre tickets or storing valuable items)
Inform guests of the services and accommodation rates in the hotel
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
Administer own float and conduct cash-ups at the end of the shift.
Be present at the reception desk and maintain proper decorum at all times.
Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution,
escalating if necessaryif necessary.
Planning
Planning is generally on a daily to weekly basis within regular activity cycles.
Work within set policy, procedures, system parameters and internal controls
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision Making
Interprets customer requirements in terms of services available and the applicable constraints
Takes initiative in making decisions which are made within limits of authority;
Considers all the facts, options and possible outcomes prior to making decisions;
Works independently, and is orientated towards solving customer queries.
Problem Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
MVG Host / Hostess
Job Purpose
Responsible to be the frontline customer service point for the Sun MVG Loyalty Programme, providing exceptional service to Sun MVG members and all guests in accordance with company standards and gaming regulations.
Education
Grade 12, with at least Maths literacy
Experience
2-4 Years experience in a customer facing role.
Skills and Knowledge
Problem SolvingCollecting Information (listening; asking questions)Dealing with CustomersHandling conflictChecking (attention to detail)Following InstructionsEmotional resilienceHonesty in the handling of cashPresentable
Strong English verbal and written communication skillsGaming Product Knowledge – Games, Machine card transactions, Smart card adjustments, pay-outsLoyalty Programme product knowledge, profilemanagement (data capturing, card issuing, reward processing)Compliance procedures and regulationsBasic responsible gambling principlesProficient computer skills in MS OfficeTyping skillsWorking knowledge of SVC / Opera PMS / EGS / Promo Exec is an advantage
Know how:
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
Key Performance Areas
Customer Service Preparation
Checks operating equipment prior to start of shift to ensure all is functioning and ready for service.
Check cleanliness of own section or station.
Restock marketing collateral, brochures, and cards at the MVG desk.
Communicate and follow-up on the correction of any equipment faults or defects.
Conduct handovers with shifts (prior to and following shift).
Loyalty Programme Administration
Promotes Loyalty Programme and explains benefits.
Clear understanding of the programme operations (Terms and conditions, programme mechanics)
Captures sign up data and issues cards.
Validate customer data and contact permissions at all customer interactions.
Captures all other Guest Related Data ie VOG, CMP etc.
Conduct collateral and stock audits.
Redeems points for guests and issues reward vouchers.
Process and handle Guest points disputes, balances, and redemptions.
Assists in selling of non-MVG player cards.
Creating Customer Experiences
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products and current promotions and leverage opportunities to upsell facilities.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
First right of refusal will be given to candidates from the licensed area.
(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)
People with disability is encouraged to apply.
Gaming Technician
Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Education
N5 National Electronic Certificate (light current) with relevant experience or
S2 or National Electronic Diploma (light current) or Equivalent qualification
Meet all requirements for a gaming license and FICA.
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Physically able to work and stand for long periods of time.
Physically able to move machines.
Skills and Knowledge
Analytical SkillsProblem SolvingCollecting Information (listening; asking questions)Dealing with CustomersChecking (attention to detail)Following InstructionsEmotional resiliencePresentable
Writing technical manuals as per operational requirements.
Gaming Technical Standards
Clean-up move location.
Keep workshop tidy and safe.
Clean, store and secure equipment.
Customer Service
Investigate and resolve customer disputes.
Provides accurate guest information including promotional information.
Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times.
Guest Interaction and Service.
Contact suppliers for technical support where relevant.
Audits and Investigations
Auditing and investigating (Refer to the work output task register)
Jackpot exceptions.
Count variances.
Machine performance checks.
Other auditing as per operational requirements.
Reports variances and make recommendations.
Communicate and follow-up to ensure all corrective actions are implemented.
Reporting and Administration
Analytical Reports: (Including but not limited to)
Shift reports.
Month end Feedback reports.
Note acceptor reports.
Card acceptance reports.
Power Supply voltage reports.
Suspicious meter movement reports.
Card updates failures.
Network stats checks.
Captures relevant data.
Ensures RGP information is displayed.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Cashiering Shift Manager
Job Purpose
The Cashiering Shift Manager manages the day-to-day delivery of the cash desk and count operations and teams in both front of house and back of house areas with the objectives of maintaining standards of operation and maximising customer satisfaction and operational efficiencies, in line with regulations and Company standards.
Education
Grade 12
Tertiary qualification in business related qualification preferable
Experience
Minimum of 2 years in a supervisory position in the casino industry or a cash handling function
Skills and Knowledge
Cash desk operational knowledgeCash / Credit Transaction knowledgeCash Desk equipment usage, care, and maintenanceCashiering AdministrationGaming Compliance ProceduresGenerating SolutionsAnalytical ThinkingPlanning & OrganizingManaging riskCustomer service orientationLeadership
Cash desk operational knowledgeCash / Credit Transaction knowledgeCash Desk equipment usage, care, and maintenanceCashiering AdministrationGaming Compliance ProceduresNumerical arithmetic skillsCommunication skills (written and verbal)
Know How
Requires specialised knowledge of processes relating to cashiering practices, products, and customers.
Organise, plan, and prioritise tasks for self and team to ensure that work gets done profitably and efficiently.
Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
Interact with customers and team – influencing, motivating, and encouraging specific behaviour.
Problem- Solving
Apply business acumen and sound common sense to the shift management of cashiering operations and teams within regulated standards.
Monitor changes at the cash desk and is quick to act upon potential opportunities and challenges.
Consider all the facts, options, and possible outcomes prior to making decisions.
Analyse and diagnose performance / service issues to maximise or leverage the strengths of the team in a competitive environment.
Deal with diverse problems in own area, using judgment and discretion to resolve them.
Accountability
Provide information and make recommendations regarding services that will meet customer needs.
Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations.
Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving service offering.
There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability.
Manages staff appearance and cash desk appearance/ functioning of equipment and systems.
Contacts technicians for necessary external equipment repair and maintenance.
Manages stock (e.g., numbered stationery, etc)
Action surveillance audits to correct reported discrepancies.
Escalate computer related queries to relevant parties as per SOP.
Log cashier variances and take correct action were necessary.
Secure cashiering and count areas.
Suspicious behaviour/activities on gaming floor are observed and appropriate action taken when required as per SOP’s.
Authorises spend in line with budget.
Complete daily shift report
Cash Desk Governance & Standards
Communicates the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations.
Reconciles and resolves pay-out exceptions and variances are accounted for.
Cash desk is audited daily in line with standard operating procedures – reports balance back to actual.
Retrieve overpaid monies.
Manage cash levels to meet demand.
Log all error tracing / cashier variances.
Handle or escalate suspicious transactions as per legislated requirements.
Manage debtors.
Reconcile Forex and conduct banking.
Monitors compliance to standard operating procedures and regulations on the floor.
Completes exception reports/ journals as per SOP.
Count Shift Management
Oversee the count for the shift as per ICS (when required)
Manages count and drop procedures as per the ICS.
Authorise and audit records and filing of documentation.
People Management
Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
Manage productivities and payroll costs for the department.
Identification of employee training needs.
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
Manage employee relations and disciplinary action within the department.
Ensure staff communication and motivation.
Performance contracting, reviews and development.
Provides resources and removes obstacles to performance.
Onboarding of new staff members
Customer Experience Management
Monitor service standards and staff: guest interaction on the floor to ensures all guests are always treated with courtesy and respect.
Handle and resolve any escalated guest special requests, queries, or complaints.
Shift handover ensures that staff can provide customers with relevant service.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ housekeeping / functioning of equipment and systems for the outlet.
Monitor the customer experience in the cash desk areas that will support brand loyalty ensuring SI as the brand of choice.
Conduct staff training on promotions (including promotion information, functions, facilities, etc)
Report on any issues experienced and the resolution thereof.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Supplier Development Manager
Job Purpose
The Supplier Development Manager will be responsible and accountable for being the subject matter expert on Preferential Procurement and Enterprise Development legislation, regulations and standards, and managing the SD and ED Management framework for the Sun International Group including the development of the SD and ED management policy and standard operating procedures, and the planning, monitoring and reporting on Group SD and ED programs, projects and system with the objective of achieving Group targets, managing regulatory risk, improving SD and ED performance, and maintaining a business environment that promotes sustainable development.
Education
3-Year Bachelor’s Degree in Business Management
Certification in BBBEE requirements
Experience
Minimum of 6 years experience in SD and ED Management
Track record in developing, planning and managing SD and ED projects, costs and scoring
Exposure to the gaming and hospitality industry SED requirements is an advantage
Skills and Knowledge
Conceptualising skills
Analytical skills
Reviewing / evaluating information and data
Advanced skills in planning, prioritising, and coordinating
multiple initiatives and events
Attention to detail
Working with information
Problem- Solving
Clerical / Administration skills
Developing stakeholder relationships
Innovation & continuous Improvement
Emotional resilience
Confident and presentable individual
Written and verbal communication skills
Good presentation skills
Advanced proficiency in MS Office (Word, excel and powerpoint)
Tech savvy
Working knowledge and application of SD and ED legislation and Management Systems
Investigation skills
Impact assessments
Report writing
Auditing & managing risk
Business Acumen
Financial acumen
Project management
Public relations and networking skills
Diversity management / Cultural protocol
Key Performance Areas
Act as a Subject Matter Expert on issues of SED Management for the Group
Develop an SED framework and master plan with key objectives to support the improvement and
optimisation of SED Management practices in line with national regulatory standards, ensuring
that the various Business units have an execution plan to support this
Develop and update an SED Policy, processes and tools for the Group, ensuring these are
communicated and embedded in the business unit operations
Network with internal and external stakeholders (including community leaders where necessary)
to understand community challenges and make recommendations to improve the sustainability
and SED in the community
Receive proposals and research the financial viability and long-term sustainability around specific
projects to create shared value (CSV)
Develop and adapt strategies to meet changing priorities (SED changes, community requirements)
Create synergy and alignment and collaborate with the Group Community Engagement Specialist
in the planning and implementation of SED Management projects across the Group to maximise
recognition on the BBBEE SED pillar and value of initiatives.
Liaises with BBBEE management agencies to understand current standards and requirements from
an SED perspective and help mitigate possible risks to the Group
Support business units in improving operational SED standards by providing advice and making
relevant recommendations to resource and remove obstacles to delivery of objectives
Facilitate the maintenance and implementation of an SED information system to track and record
SED Management data and reporting.
Complete reports / minutes/ presentations and documents from SED Management Committee
meetings
Promote SI’s participation on CSV within the media, including participation at media events
Follow through on outstanding issues and action lists from minutes
Develop a filing system that enables Group management to be able to access required documents
Make sure that all relevant documents and copies can be sourced effortlessly electronically and /or
manually for auditing purposes.
Store confidential documents for safe keeping
Report on project progress and results for the region
Track and report on BBBEE SED spend and scoring
Facilitate the development and updating of standard operating procedures for Integrated SED
Management Processes
Keep up to date with latest legislation, regulations and leading practice in the area of SED and the
impact for the organisation
Communicate and support the business units in updating teams on standards to be achieved;
ensuring that the team are enabled and equipped to meet required deliverables
Set audit templates compliance self-assessments and participate in the auditing of SED
management standards and processes across the Group on a regular basis, in line with SED
management leading practice
Compile Group control standards on SED management requirements
Liaise with relevant authorities and co-ordinate and review regular internal and external audits
against standards
Monitor compliance of SED management practices in line with BBBEE requirements; Gaming Board
bid commitments and policies of Sun International
Manage audits as per agreed procedure and timelines (including system updates; impact
Provide quality assurance of audit processes and practices
Act as an advisor to business operations with recommendations for compliance on issues of BBEEE
SED compliance; ethical standards and Company’s bid commitments
Identify and monitor risks or issues of non-compliance and escalate if required
Monitor, revise, and implement ongoing updates in SED management regulations, laws or
reporting requirements
Determine specifications for system requirements to support legislative and regulatory reporting
requirements
Manage the data integrity in the SED management system ensuring that it is complete and
accurate
Highlight areas of concern and collaborate with Sustainability Management and Unit SHE
Management to find solutions for improved excellence in SED management practices
Collate, monitor and update annual SED data as part of the Integrated Annual Report.
Monitor group and unit SED targets and identify relevant unit and group initiatives to achieve
these targets.
Communicate with SED practitioners in the business units to gather commentary and rationale
around projects, progress and results
Compile, analyze, interpret, and report on SED projects and spend across the Group.
Complete consolidated Group reports and statistics including:
Investigative/ Audit Reports
Reports for Financial Reviews
Risk Reports
Month end reports
Project progress status
Monitor plans for SED Management projects, Awareness Programme and remedial actions to
improve and maintain standards
Create a detailed programme plan which identifies and sequences the activities needed to
successfully achieve standards against regulations
Determine the resources required to achieve standards
Determine the targets, objectives and measures upon which the project will be evaluated at its completion
Prepare and submit for in-principle approval the actions to be taken providing essential decisionmaking information regarding purpose, contribution to business objectives, expected value
created, time frames, etc.
Oversee the set up of files to ensure that all information and spend related to SED initiatives is
appropriately documented and secured
Monitor solution delivery and (benefit/outcome) performance against plan throughout the audit
cycle
Report on progress and challenges where relevant
Communicates with internal stakeholders on strategy and project plans, implementation, and
progress
Maintain regular communication (e.g. communicates product performance) with SED Management
Practitioners within the business units to gather relevant data and information
Builds credibility through developing strong working relationships with business unit teams and
management
Respond to questions posed by management and team members relating to SED policies standards
and regulations
Provides feedback, recommendations to resolve compliance issues and report back to
management on challenges
Respond to queries efficiently and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility
Train and coach Business units to deliver strategic SED objectives – legislative requirements
surrounding SED, Gaming Board requirements, bid commitments, etc.
Monitors progress on unit SED projects and makes recommendations for improvement
Reports and provides feedback to management on the SI Social Community Development Trust and BBBEE Committee on projects, BBBEE spend and scoring
Co-ordinate and administer the procurement process with service providers to render SED projects
and services across the Group.
Be the Group contact for SED service providers and external stakeholders and authorities on SED
policy, processes and scoring
Prepare for and attend unit Sustainability committee meetings as required
Identify and evaluate SED opportunities and practices
Conduct and coordinate SED projects for the unit in order to create shared value with the community
Maintain SED management registers and spend in line with regulatory requirements for head office
Organize formation and delivery of SED project teams
Highlight SED risks and make recommendations to address non-conformance as per BBBEE requirements, regulations and company policy
Follow-up and measure action plans and recommendations
Investigate and report on project progress as per SED regulations
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Public Areas Cleaner
Job Purpose
To ensure cleanliness, safety and maintenance of area of responsibility as per SOP.
Education
Grade 12
Key Performance Areas
Guest expectations have been met or exceeded
Service standards are met or exceeded
Customer requests and problems are addressed and solved
Induction process as per SOP / checklist – services/ facilities have been explained to meet customer needs
Grooming / hygiene standards have been adhered to
Area of accountability is maintained as per standard
Health, safety and security measures adhered to
Guest and resort property protected as per SOP
All functions and equipment are in working order
Stock levels of amenities as per SOP / checklist
Controls adhered to ensure no misuse of resort property (e.g. towels, amenities, equipment)
Maintenance issues reported as per inspection checklist.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Online Marketing Analytic Spec
Job Purpose
The Online Marketing Analytics Specialist for SunBet will be responsible for the effective analysis, reporting and interpretation of business data, through the application of data mining techniques and statistical analysis to provide data driven intelligence around a holistic view of the SunBet customer behaviour including understanding customer interactions, movements, preferences and spend; and make recommendations for marketing and product enhancements thereby supporting the business in maximizing revenue and achieving return on investment, and promoting SunBet’s brand.
Education
B Degree (IT and / or statistics or related work experience will be considered)
Experience
At least 8 years’ experience in Business intelligence, Marketing analytics, Customer experience nd communication and statistics
Demonstrable experience in the use of Marketing systems, marketing business operations and processes
Demonstrable experience in loyalty programmes, digital marketing, direct marketing, promotions, and comp strategies
Extensive experience in online betting and gaming industry is highly advantageous with experience in the casino industry necessary
Skills and Knowledge
Application tools – Cognos, Qlik Sense, Power BI, Microsoft Dynamix
Advanced skills in MS Office Suite
Key Performance Areas
Understand SunBet’s Marketing strategy and design business intelligence reporting to support decision making and achievement of business results
Create and apply data management solutions, tools and processes that are relevant and provide business intelligence and insights to ensure the data adds value to the operations and that the business remains relevant and competitive
Design reporting mechanisms which provide timely insight into marketing and customer trends such as market segmentation, customer preferences and special event performance.
Report on online Marketing campaign performance and challenges in an effort to maximise results
Present recommendations to guide future business direction including working with the Marketing Team and other strategic operational teams with regards campaigns, promotions, customer demographics and behavioural trends, etc.
Oversee the collection of data from data warehouse and various business systems as well as the data analyses relative to Marketing areas e.g. determine effectiveness and participation levels of customers in a gaming promotion.
Benchmark performance statistics against competitor offering and performance insights and make recommendations to optimise results
Maintain confidential information and protects business data by keeping information confidential
Conduct impact analysis and ROI of all promotions, events and campaigns
Prepare thoughtful and timely analysis of marketing performance including:
Online, e-mail, social media channels and marketing campaigns.
Through BI solutions track changes in customer behaviours and preferences and identify correlations and trends to products etc.
Design and execute Marketing effectiveness measurements, such as conversion rates, active database, visitor trends and measurement against appropriate benchmarks player spend relative to revenue stats
Integrate Marketing analysis with other analytical output and benchmark performance across various marketing channels
Analyze customer acquisition and retention rates, within various markets and regions to determine strengths, weaknesses and uniqueness to each.
Based on the information collected recommend appropriate customer interaction experiences, tools, channels
Submit data-sets and related reports to the various stakeholders on a regular and ad-hoc basis
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Houseman
Job Purpose
The Houseman will be responsible for cleaning and maintaining all guest passages, staircases, balconies and winndows in the hotel. As well as stocking and supplying room attedant trolleys and storerooms wiht equipment, perating supplies and linen, transporing clean and dirty linen throughout the hotel and completing all guest request.
Education
Grade 12
Experience
Previous experience will be advantage
Skills and Knowledge
Fluent in English
Excellent interpersonal and communication skills
Ability to work within a pressurized environment
Key Performance Areas
To ensure own conduct in delaing with Guest and Assocates in a reflection of the Hotel values
Ensure and maintain effective communication
Attended to required briefings/meetings
Area of accountability is maintained as per standard (guest passages, staircases, storerooms, balconies, windows)
Health, safety and secuty measures adhered to
Guest and hotel property protected as per SOP
All functions and equipment are in working order
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Housekeeping Att
Job Purpose
The Housekeeping team will be responsible for providing services that support the delivery of the Hospitality Strategy and business objectives at the business unit, partnering with key stakeholders to create great customer experiences for guest visiting our properties; contributing to the growing of hospitality revenues, minimising wastage, achieving operational governance and service standards, and encouraging innovative solutions, in line with Sun standards and regulations.
The housekeeping attendant as part of the housekeeping team will be responsible for the cleaning and servicing of guest rooms and other public areas in line with Sun standards and regulations in order to provide a memorable and comfortable experience for guests while maintaining a friendly, professional attitude, addressing all guest queries politely and knowledgeably and providing superb customer service to our guests.
Education
Grade 12 .
Experience
Previous guest service and/or housekeeping experience.
Experience using industrial cleaning equipment and products.
Key Performance Areas
Clean and service rooms to a high standard including:
Changing bed linen and making beds
Replacing used towels and other bathroom amenities, such as shampoo and soap
Sweeping and mopping floors
Vacuuming carpets
Dusting and polishing furniture
Emptying trash containers and ashtrays
Restocking beverages and food items in the minibar
Clean public areas, such as corridors, lifts, lobbies, banqueting rooms and other front of house areas
Reporting any technical issues and maintenance needs
Updating status of guest rooms on assignment sheets
Returning and restocking cleaning carts at end of shift
Greeting guests and responding to queries
Resolve guest complaints and queries promptly and in a polite manner.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Restaurant Mgr
Job Purpose
Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team
Education
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment
Skills and Knowledge
Core behavioural competencies
Planning
Motivating others / gaining co-operation
Decision-making
Training; coaching; keeping abreast of new developments in field
Analysing / Diagnosing performance of the outlet /product performance
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints,etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Provides feedback and reports back to management on the performance and challenges within the restaurant
Manage the control of stock and operating equipment as per SOP for the outlet
Cash-ups at the end of the shift
Completes shift reports
Restaurant Product Enhancement
Monitor service offering / products and pricing within restaurants
Make recommendations of improvements to the product and service offering
Compile and co-ordinate the food and beverage promotional calendar for the outlet
Monitor customer service standards in the outlet and identify any areas of concern
Conduct maintenance walkabouts for front of house and back of house areas
Monitor health, safety, hygiene and environmental elements in the outlet
Monitor the use and storage of OE
Monitor stock control and OE control processes
Investigate variances / discrepancies and take necessary action to correct
F&B Standards & Governance
Monitor F&B standards and processes
Align practices with new legislative compliance around health, hygiene, safety and the environment
Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
Encourage a waste management culture and ensure all staff are trained.
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management
Manage staff conditions of employment, e.g. attendance, absenteeism, leave,adherence to policies and procedures
Manage productivities and payroll costs for the outlet
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Provides resources and removes obstacles to performance
Recruit and resource for talent for positions within the department
Onboarding of new staff members
Budget Management
Participate in the preparation of budget forecasts & controls for the outlet
Consolidate Capex requirements for specific outlets
Guide and consolidate the completion of Cost of Sales reports including:
Theoretical COS per outlet for food & beverage respectively.
Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
Contribute to month-end financial commentary for the outlet
Customer Relationship Management
Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
Be present on the floor during service / promotions or functions
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards
VIP customers visiting the property
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Mailroom Attendant
Job Purpose
The Mailroom Attendant is responsible for the sorting and distribution of incoming post, packages and mail; facilitating outgoing post and mail within the central office building and across business operations; as well as maintaining par levels of mailroom supplies and equipment. Duties also involve transporting mail and packages between different locations and business units, ensuring timely and secure delivery, and maintaining accurate records of deliveries and pickups, in line with Company standards and procedures.
In addition, the mailroom attendant also has the responsibility for driving and maintaining the company vehicle assigned for deliveries and following safe driving practices.
Education
Grade 12
Experience
At least 1 years’ experience in an administrative environment
Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Attention to detail
Clerical Administrative functions
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Managing customer relationships
English written and verbal communication skills
Numerical skills (calculations)
Proficient Computer Literacy (MS Office)
Knowledge of Business operations
Key Performance Areas
Process timely and accurate incoming and outgoing mail with minimal delays, on a daily basis
Administer the timely and safe delivery of correspondence and packages across the central office building as well as across business operations throughout the company
Transport mail, packages and staff between different locations
Maintaining accurate records of deliveries and pickups
Efficient management of mailroom supplies such as inventory management to ensure that the necessary materials are on hand.
Proactively communicate with stakeholders with regards specific challenges requiring attention to mitigate disruption to the supply chain, ensuring any issues or problems experienced are resolved or escalated
Process and complete new requests for courier services as required
Safely transport Central Office staff to required destinations for business reasons
Co-ordinate the efficient scheduling of multiple deliveries in the same area on specific days to enable vehicle and resource availability, and minimising of costs
Track valid licensing and servicing of vehicles to ensure company vehicles are safely maintained
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Casino Admin Clerk
Job Purpose
The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations.
Education
Grade 12 with math’s numeracy
Basic bookkeeping certificate
Advanced Diploma/Degree in Auditing/Accounting
Experience
Minimum of 1 year experience in gaming and / or auditing,
Experience working with accounting or casino management systems
Experience working with Excel
Skills and Knowledge
Works shifts in line with operational requirements
Deals with cash
Analytical skills
Attention to detail
Working with information (agreements, laws, regulations, statistics)
Reviewing / evaluating information and data
Clerical Administration skills
Problem Solving
Key Performance Areas
Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
Identify, investigate, and resolve any discrepancies
Balance General Ledger to Gaming system / Recons / Statements / Source documents
Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
Conduct numbered stationery audit monthly
Conduct MVG merchandise audits
Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements
Conduct ACM (CAIONS) Audit – reconcile between ART client and SDS, removals and loadings.
Conduct Cage Audit – reconcile the Cage recon to paperwork.
Make recommendations to address problem areas and put in place measures to avoid, loss of company revenue
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Rooms Division Manager
Job Purpose
The Rooms Division Manager of the hotel portfolio will be responsible and accountable for the planning, management, delivery and governance of the rooms division teams and processes (including the front office, guest relations, and management of outsourced housekeeping and laundry business partners) for the two Sibaya hotels, ensuring a hotel product and assets that are well maintained and secure with the aim of driving exceptional customer experiences, maximising hotel revenues and occupancies, maintaining hotel standards, and ensuring synergy between these departments is achieved.
The role will collaborate with Central Office and Business Unit leadership teams; leveraging partnerships with relevant stakeholders and managing relationships with key stakeholders and guests to ensure the acquisition and retention of hotel business and return business, optimising the use of people, processes, and technology to achieve objectives and focusing on high levels of operational compliance in line with budgets and legislative requirements. The role will also focus on building and enabling solid and engaged talent and management to support the sustainability of business operations and enable the business strategy to be achieved.
Education
Diploma in Hospitality Management
Degree in business management is an advantage.
10 years’ experience in the hospitality industry including:
Experience
Experience in “5 star” hotel room product and service standards
Experience in leading and inspiring teams
Experience in managing Business Partners and Service Level Agreements
Thorough understanding of legislation (SHE / LRA/ risk management)
Skills and Knowledge
Problem Solving Skills
Peoples Management Skills
Negotiating Skills
Customer Service Skills
Key Performance Areas
Provide a clear plan of the operating objectives, targets, and deliverables for various functional areas (including plans for the front office, laundry, concierge, and housekeeping operations). This will involve collaborating closely with the management team across the business to evaluate areas of risk, achieve operational targets and support the business unit Customer Experience strategy.
Facilitate the programme management and achievement of deliverables in all rooms, housekeeping and laundry areas.
Oversee the management of check-in and check-out customer processes at the front desk, guest relations services, as well as dealing with and resolving escalations and any special requests from customers.
Critically evaluate product offerings, pricing and yield management across rooms areas and manage the improvement and innovation of products and offerings in line with leading practice, ensuring that the hotel builds a CVP that is relevant, innovative, and fresh
Drive a strong governance culture, ensuring compliance aligned to regulatory standards and procedures, as well as regulations around PoPI, and the Consumer Protection Act
Drive a SHE management culture and ensure all staff are trained in these standards.
Identify any risks to the business and manage and monitor remedial actions.
Identify key customers and develop relationships with these individuals to grow customer visitation, acquisition and retention targets including conducting meet-and-greet’s; and entertaining whenever required.
Keep up to date with customer feedback on relevant social media / guest feedback platforms viz Trip Advisor, Review Pro, Inquba and manage responses / communication on escalated issues with relevant guests.
Initiate ideas and promotions to grow revenues, and report on current and future business and revenues in rooms operating areas.
Critically evaluate and monitor the quality of products, service offerings and displays across the hotel to ensure standards are aligned with the “Sun” brand.
Oversee the management, procurement, distribution and storage of operating stock and assets in housekeeping, including linen inventory, cleaning chemicals, and amenities.
Oversee the cleaning, storage, and distribution of uniforms.
Facilitate and manage valet and turn down services for hotel staying guests.
Oversee the planning and integrated management of projects in rooms operating areas and across the complex e.g., refurbishments.
Develop a strategy and special product offerings for VIP guests, long-stay guests, and special occasions.
Develop communication plans to ensure all relevant employees (including business partners and service providers) understand relevant standards and procedures.
Manage the financial position for relevant business operations including management of budget, cost management, capex, PIP and forecasting, pricing management, financial reporting on revenue analysis and revenue strategies for the hotel and other business areas.
Inspirational leadership to enhance employee engagement and motivation of teams by growing and leading the Sun Way culture and initiatives.
Relationship agreements with key suppliers, retailers, business partners and sponsors are built, negotiated, and managed to achieve the business objectives and leverage new opportunities and joint initiatives.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Dealer
Job Purpose
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Education
Grade 12 or equivalent national qualification in gaming operations
Experience
Previous experience in a customer facing role
1 year experience as a Tables Dealer
1 year experience in the gaming industry
Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School**
Trainee Dealers – competencies and experience requirements highlighted with ** are not a pre-requisite to selection, and will be developed during the Dealer School training
Skills and Knowledge
Core & personal behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict
Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
Technical proficiency competencies
English verbal communication skills
Numerical skills (calculations of large numbers)
Deal tables games including Roulette / Blackjack**
Check gaming area, table and float and ensure ready for play
Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Game Play
Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per
business unit requirements)
Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
Provides audible and precise game commentary
Monitor and report on guest play and action (when required) on the Casino system
Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage
gambling
Opening and Closing of tables
Game hand over – Dealer to dealer and /or inspector
Conduct cash-ups and reconcile float at the end of shift
Substantiate and report on any float variances
Secure and transport float as required
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging
them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Guest Relations Manager: Cascades Hotel
Job Purpose
The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Education
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
Minimum of 7 years’ experience with 3 years in a management position in the hospitality industry
Previous experience in duty management is an advantage
Skills and Knowledge
Analytical skills
Attention to detail
Reviewing / evaluating information and data
Decision-making
Planning
Influencing & Advising skills
Emotional resilience
Dealing with Customers (including dealing with conflict)
Networking and relationship building
Innovation & continuous Improvement
Motivating others / gaining co-operation
Training; coaching; keeping abreast of new developments in field
Problem-Solving
People management
Corporate & industry knowledge
Quality Assurance
Rooms Product knowledge & standards
Advanced written and verbal communication skills
Proficiency in MS Office Suite, Opera
Business Acumen
Financial Acumen
Report writing
Contract management
Knowledge and application of legislation relating to Safety, Health and the environment
Team Planning
Knowledge of an additional International language is an advantage
Key Performance Areas
Delivered Guest Relations Plan
Develop guest relations objectives and deliverables in line with Unit Rooms strategy
Facilitate the communication and implementation of customer experience deliverables for the hotel
Conduct risk analyses i.t.o impact on short term profit margins
Provide clear delegation of authority and accountability for deliverables
Collaborate with the rooms management to complete a competitor analysis and benchmarking of customer services and product offerings in property catchment areas including pricing comparisons
Provide input and motivate new product and service enhancements
Manage and allocate people and operational resources
Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including butlering services, etc.
Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Shift Management
Put in place staff scheduling and duty allocations to ensure maximum coverage
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Provides feedback and reports back to management on challenges being experienced on the floors
Manage the control of stock and operating equipment as per SOP
Completes shift reports
Guest Relations Standards & Governance
Monitor Guest Relations standards and processes
Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment
Implement sufficient control measures against standards (including systems and processes) & checks within each outlet to mitigate any risk to the business.
Conduct quality assurance around customer experiences, including courtesy calls
Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management
Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Monitor adherence to SOPs including conducting of quality assurance calls
Manage employee relations within the department
Facilitate staff communication and motivation
Perform and document performance contracting, reviews and development discussions
Provides resources and removes obstacles to performance
Recruit and resource for talent for positions within the department
Onboard new staff members in the department
Budget Management
Develop and manage the guest relations budget for the hotel including:
Budget
PIP forecast
Capex
Cost management
Financial reporting for the function
Financial reporting on campaigns and guest relations initiatives
Customer Experience Management
Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards
VIP customers visiting the property
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Financial Controller: Hospitality
Job Purpose
The Financial Controller: Hospitality will be responsible for the effective management of financial controls, reporting and hotel accounting team management, with a specific focus on driving accuracy, completeness and consistency across the hotel properties. This includes improved financial operational standards in the hospitality areas of Rooms and Food & Beverage in line with policy, frameworks and tools based on researched leading and industry practice and relevant statutory regulations.
The role will achieve these objectives by partnering with the Sun City hospitality leadership and finance teams, as well as relevant hospitality business partners and suppliers. This role will also be required to support specialised resort financial projects as required.
Education
B.Com Honours (CTA)
Experience
At least 5 years’ experience in a general financial accounting environment
Experience in a hospitality accounting environment
People supervisory experience
Skills and Knowledge
Core behavioural competencies
Conceptualising
Analytical skills (including attention to detail)
Influencing Skills
Managing Risks, Results and Relationships
Deciding
Emotional Maturity
Ability to handle pressure and meet deadlines
Technical / proficiency competencies
Knowledge of statutory legal and tax requirements and latest developments
Strong technical knowledge including IFRS developments
Strong knowledge of accounting systems
Team Planning
Product and trend analysis
Stock control
Integrity
Hospitality Revenue analysis
Computer Proficiency in MS Office (Advanced Excel); Cognos or similar (advantage),
Business acumen
Key Performance Areas
Job Scope & Responsibilities
Oversee and review the recording of financial transactions and consolidated reporting processes for F&B and hotels on the property, ensuring these are accurate, up-to-date and complete
Monitor and manage productivities and payroll costs for the hospitality division
Conduct an analysis of F&B and Hotel business results and identify relative trends to ensure realistic forecasts
Review Kofax Total Agility (KTA) queues for resolution
Liaise with SSC/ Financial Operations Manager on any SSC issues concerning supplier payment delays
Assist SSC with AP accruals at month-end
Provide details of departmental recharges to the SSC for processing
Conduct spot checks on cash-ups
Compile annual Budgets, forecasts & controls
Manage departmental Capex requirements
Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances, reporting any unusual variances relative to budget and previous year
Drive the effective management of Paymasters within the Hotels – ensuring timely clearing and adequacy of accruals on the balance sheet
Manage received-not-yet-invoiced (RNYI) across the hotel properties and liaise with SSC to clear long outstanding items
Keep track of open purchase orders, long outstanding purchase orders and Purchase orders after Invoice
Liaise with Supply Chain Management (SCM) on hotel related matters – implementing control to manage high stockholdings, transfers between hotel units, par stock values of operating equipment, cost of sales percentages, etc.
Oversee and monitor accounting standards, processes and practices at a hotel operations level, ensuring the integration of group standards, aligned and updated with new legislative and tax regulations
Implement sufficient control measures (including systems and processes) & checks within each hotel department to mitigate any financial risk to the business, completing Control Self-Assessment (CSA’s) for the hotel operations with a view of monitoring compliance and addressing short comings
Monitor the Dashboard metrics and performance of the hotel accountants in managing their individual score cards
Co-ordinate year end activities and reporting in areas of hospitality
Co-ordinate internal and external financial audits in the hotels
Consolidated financial reporting on departmental projects and initiatives, providing value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various hotel operations.
Prepare Balance Sheet reconciliations for Hotel related accounts for review by Financial Operations Manager
Review and/or review consistency of monthly, forecast and budget income statements metrics across the hotel properties
Ensure correct VAT and tax treatment within hospitality accounts
Drive hospitality room night metrics – focus on cost per room nights sold
Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs and perform on the job training and coaching to close developmental gaps
Manage employee relations within the hotel accounting team
Performance contracting, reviews and development
Recruit and resource for talent for positions
Onboarding of new staff members
Act as the SME on Financial statutory legislation and tax requirements
Communicate actively with hotel managers to review cross-departmental impacts and provide relevant insights
Communicate with Financial Operations Manager and report on revenue and financial position of hotels as required, and consult with FOM and Functional heads on results and areas of concern
Serve as Liaison and key contact between Finance and Hotel Managers and General Manager Hospitality.
Facilitate communication between hotels and service providers with specific focus on cost control and managing recharge processes with providers
Oversee and manage Revenue team.
Oversee and manage Finance Admin Clerk team.
Review revenue transactions and reports.
Review cashbook transactions and liaise with SSC to ensure cash accounts balance and cleated timely.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Cashiering Supervisor
Job Purpose
Responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count processes as required ensuring operational excellence, procedural compliance and guest service satisfaction
Education
Grade 12
Experience
Minimum of 1 year cash desk / count experience or 1 year in a supervisory position in the cash handling industry
Experience in the gaming industry would be an advantage
Skills and Knowledge
Ability to work shifts that meet operational requirements
Meet the requirements for a gaming licence and FICA
Key Performance Areas
Floor Supervision:
Check cash desk areas and ensure all equipment for service is functioning and ready for service.
Communicate and follow-up on the correction of any equipment faults or defects prior to the start of the shift
Check cleanliness of customer service areas
Conduct daily cash desk reconciliations
Complete supporting documents
Review duty checklist, prioritize and action as needed
Maintain cash levels during service to mitigate risk and cater for demand
Report and investigate error tracing or cashier variances with Surveillance
Process unresolved variances
Obtain all requirements for establishing Cheque Cashing Facility Applications
Verify suspicious transactions and report as required
Cash-up and sign-off of cashier floats
Assist with complicated and escalated transactions
Secure cash desk, satellite stations and other cashiering areas
Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.\
Count Supervision:
Supervise the count as per ICS
Capture data into the casino management system
Ensures the appropriate collection of slot machine drop boxes.
Supervise the sorting, counting, strapping, and recording the contents of slot drops
Compare information contained in drop boxes to data stored on computer terminal.
Supervise the reading and recording of slot machine meters.
Record and file documentation
People Supervision:
Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
Conduct performance contracting, reviews, and development discussions with staff
Identifies performance gaps and conduct coaching and on job training
Identifies and addresses misconduct issues
Keeps records of coaching discussions
Develop, update, and communicate departmental procedures and controls to all staff
Deliver Customer Experience:
Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
Shift handover ensures that staff can provide customers with relevant service
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Report on any issues experienced and solutions executed
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Receiving Clerk
Job Purpose
The receiving clerk will be responsible to physically receive deliveries, ensuring that all stock and invoices are captured accurately and timeously on the stock management and financial system. This will entail; verifying delivered items, correctly storing items, loading invoices to the relevant finance system and processing returns
Education
Grade 12
Experience
2 years’ experience in a warehouse/receiving/stores environment
Previous experience in the hospitality industry would be an advantage
Skills and Knowledge
Stock control procedures
SHE legislative requirements
English Written and verbal communication skills
Proficiency in MS Office Suite
Micros
Knowledge of IFS is an advantage
Numerical skills
Planning skills
Key Performance Areas
Receive and sign for orders, checking deliveries in line with invoice, quality standards, legislative prescripts and industry best practice
Document any variances with respect to returns, price deviations, over/under deliveries and communicate to relevant parties
Organise and store receive items in appropriate storage area
Control stock movements and rotation (issues in/out) per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO
Store received items in line with safety standards and that storage areas and equipment are cleaned and maintained
Capture invoices onto the IFS system and track invoice issues and queries
Participate in stock takes on a monthly basis; and recounts when necessary
Investigate, resolve and report on any discrepancies as per company standards
Prepare shortages/overages list and send to Shared Service Centre
Maintain stock levels in line with operational requirements and orders
Maintain records of orders, delivery details and other relevant information
Maintain assets according to agreed standards and legislative requirements (e.g. forklifts, pallets, scales, rolltainers)
Process returns for incorrect or unsatisfactory items
Communicate with vendors regarding delays and issues related to delivery
Resolve queries within agreed SLAs and follow relevant escalation channels
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.