DivisionDr SK Matseke Memorial Private HospitalBusiness UnitAdministrationMinimum experience
Entry LevelCompany primary industryHospital and HealthcareJob functional area
Health Care Provider
Job Description
The purpose of the position is to plan and coordinate the hospital’s Reception and Admissions function. The incumbent is accountable for ensuring an efficient and time sensitive admissions process in accordance with CHG standards.
Process: Oversight of Efficient Admissions and Reception process
Ensure excellent level of customer and patient service across the reception team
Ensure the hospital’s reception area is fit for operation in respect of amenities
Check and ensure all admission forms are correct and up to date
Ensure all Reception and Admissions Protocols and Standard Operating Procedures are understood and adhered to by all reception staff
Ensure the hospital reception area is safe for staff, customers and patients on a daily basis by adhering to CHG health and safety policies
Ensure reception staff follows correct procedures for admissions
Develop, implement and monitor all reception systems and controls
Develop and implement seamless workflow for Reception
Coordinate work with reception staff to ensure the reconciliation of number of patients admitted to the SAP in-patient list
Coordinate with reception staff to ensure all daily tasks are completed (i.e., appropriate authorisations for admitted patients, completed eligibility checks, registration of new-born babies with medical schemes and the correct after-hours discharge of patients)
Ensure non-validation and error messages from validation checks are escalated for follow-ups and issue resolution
Coordinate the work of porters
Stakeholder Management: Build good working relationships:
Work collaboratively with colleagues, build sound relationships and ensure good communications
Engage with doctors and unit managers regarding required documentation, bed allocations and ward movements
Consistently engage with the Billings and Case Management departments regarding new-born registrations, suspensions or decline of authorisations
Ensure knowledge and advice is technically accurate and provide stakeholders with relevant information to keep them informed
Ensure timeous resolution of queries and complaints and take ownership of issues
Maintain contact with other social service agencies and healthcare providers involved with clients to provide information and obtain feedback on client’s overall situation and progress
People: Coordinate, monitor and supervise the performance of direct reports
Clearly define goals and objectives and provide direction, coaching and regular feedback
Ensure performance contracts are implemented and that performance reviews are conducted
Ensure timesheets, leave, and travel requests are submitted and approved timeously
Ensure compliance with all HR policies, procedures and standards
Ensure conflict resolution and respond to any complaints or concerns
Support skills development and transfer initiatives
Ensure that all team members are competent to deliver the outputs of their jobs within a specified time after being appointed in the position
Ensure knowledge transfer amongst peers
Ensure all direct reports utilise approved systems
Roster all staff shifts and manage staff absences
Finance: Reduce costs and waste:
Monitor costs or expenses to achieve cost efficiencies and reduce waste
Manage financial risk by ensuring the collection of co-payments and private patient estimates
Ensure daily engagement with the Finance team regarding banking according to CHG’s cash management standards
Extend the life of equipment, machinery, PPE and tools through good housekeeping
Reporting: Provide feedback to be used in reports
Ensure complete, timeous and accurate reporting with appropriate levels of escalation to enable effective decision-making