ShopriteX Vacancies:

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Analytics Engineer II
Application Specialist III
Data Analyst (Jnr / Mid / Snr or Lead)
Data Scientist III
Data and Campaign Manager
Ecommerce Product Owner
People Business Partner
Rainmaker: Digital Media Buyer
Retail Insights Specialist
Scrum Master II
Solution Architect III – Customer Marketing
Squad Lead: Rewards and Personalisation

Analytics Engineer II

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Purpose

The purpose of the Senior Analytics Engineer role is to build and model data into robust, integrated and efficient data products to support and deliver best-in-class use case led analytics across the organisation. The role works collaboratively within and across a multi-functional agile team, building data products and pipelines for high impact projects that delivers scale and automation and improves data availability and quality. The Senior Analytics Engineer is a highly analytical and conceptual individual capable of engaging in the granular detail as well as the nuances of various systems to ensure data models are fully understood and built to deliver business value and drive data as a competitive advantage.

Role Description

Build data and feature marts for consumption by the data analyst, scientist, and machine learning communities.
Set up monitoring, testing and automation procedures of data artifacts.
Work with business stakeholders to understand business requirements and analyse and translate these into fit-for-purpose, robust and scalable data solutions.
Organise and transform data in a meaningful way and provide additional context as necessary so that it is ready for analysis.
Execute complex testing procedures and monitoring of datasets.
Maintain documentation related to datasets and analysis, ensuring that everyone on the data team uses the same language and definitions.
Productionisation of data products.
Provide firstline data pipeline support, and contribute to overseeing data integrity and quality in pipeline.
Consult with data analysts and data scientists to refine scripts and procedures to improve and maintain standard guidelines of the data pipeline process.
Explore and discover opportunities to improve systems, enterprises, and processes.
Collaborate across teams to address and improve data quality at the source.
Foster continuous improvement by coaching adoption of software engineering best practices.
Provide data modelling support to various teams through code reviews and training.
Understand and apply best practises for own work while supporting the team to improve delivery standards and adopt best practices.

Qualifications and experience

Degree or Diploma in a Computer Science, Engineering, Mathematics or a related field – (essential).
+3 years’ experience working as part of a data team, ideally as a Data Scientist or Data Engineer with exposure to the productionisation of data science models / building and optimising data pipelines, architectures and data sets or similar – (essential).
Strong knowledge of SQL with the ability to write SQL that is easy to understand, support and maintain – (essential).
Proficiency working with large data sets and business models – (essential).
Proficiency in AWS cloud computing-based Python / PySpark – (beneficial).
Exposure to and comfortable with adopting software engineering best practices including version control – (preferred).
Exposure to and at ease teaching others how to adopt best practices – (preferred).
Experience building and maintaining multi-functional relationships with various teams across the business – (essential).
Experience working in an Agile environment – (preferred).
Retail or eCommerce industry experience – (preferred).

Key competences and work ethic

A data specialist with the skill of practicing the art of data engineering. Solves complex data problems using their experience in scientific disciplines.
Has strong analytical skills – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to arrive at optimal solutions and embed the right structures and foundations
Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.
High level of self-motivation and drive to set, meet and exceed on goals and expectations. Uses own initiative in dealing with challenges as and when they arise.
Detailed, organised and quality focused – Has an affinity for structure and efficiency and balances planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while promptly initiating action to correct any quality concerns.
Good communication skills – Communicates well both verbally and in writing. Able to simply more complex technical concepts and confidently convey information to a variety of stakeholders.
Team player and collaborative partner – Builds sound working relationships across the business. Able to work independently or collaboratively. Willing to coach / mentor others to build capacity and skills for data/analytics.
Ability to work under pressure and under tight time constraints, efficiently prioritising workloads and managing their time effectively in a high-volume, fast-moving environment.
Is curious and open to learning with a strong interest in data and discovery. Curious about exploring and answering business analytics questions.

Application Specialist III

Brackenfell, Cape Town, ZA Full-Time ShopriteX

The roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical lead in large or complex applications requiring deep specialized knowledge. The role should be able to coordinate testing and perform quality assurance on the data and validate the outcome of the testing. The role is expected to be an expert in several computer programs and data interfaces.

Provide input and guidance to application teams on product demonstrations and report generation on sample analyses
Manage and ensure effective operation and support by application team of all high availability critical systems
Manage, plan and review all support to end user by applications team
Adhering to and ensuring SLA levels are adhered to.
Manage, conduct and ensure effective system and service performance monitoring and proactive improvement
Provide input and guidance to application teams and participate in the delivery of quality systems solutions and ensures optimal performance of multiple system applications
Sets technical direction for all development, maintenance and architecture initiatives ensuring adherence to overall IT architectural and solution direction. Provides application teams with architectural and technical thought leadership
Ensure that the project and application teams follows established processes and maintains a high quality service and on time delivery of project outputs for the client
Provide input and guidance to application teams on all applicable development activities
Act as a technical systems specialist during the selection and deployment and configuration of new highly complex systems in the organization
Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product and ensures effective user requirement definition and analysis activities & sets expectations appropriately
Guides and Participates in Proactively identifying and recommending opportunities for delivering new and improving existing solutions to meet the business requirements
Ensures effective team participation in the implementation of all release changes, creation and implementation of new system requirements in all special projects
Provide input and guidance to application teams to ensure identification and delivery of system solutions
Manage and monitor the effective rollout of all new Software, Reports, or functionality
Ensure familiarity with System capabilities and functionalities to provide the best assistance.
Keep up to date and ensure that the applications team is kept up to date on System changes and functionality to ensure the feedback they provide stays relevant and are best for the end User and Team.
Guides and Participates in the process to determine system application impact assessments and architectural solutions
Manage and ensure effective Incident management individually, in team and in cooperation with other support teams
Manage and monitor daily occurrences and guide the development of a more permanent solution
Manage and ensure effective diagnoses of errors and breakdowns and performance of technical support
Guides and Participates in Tracking of all vendor related issues from discovery to completion
Provide input and guidance to application teams on the reproduction, resolution, escalation, and reporting on all problems
Quality Assure, coordinate and ensure effective provision of client input to Product Managers, Business Analysts and Programmers in regards to complex product features and enhancements
Formulate processes and best practices for users of applications
Manage and monitor the effective onboarding / offboarding of Users, ensuring Licenses are used optimally.
Drives the creation of system application roadmaps
Manage and monitor the effective implementation of new applications within a business area.
Quality Assure and ensure effective Configure, compile, refine and maintain JIRA dashboards and reporting

Qualifications
Matric (essential)
3-year IT qualification (essential)
MS SQL fundamentals (Introduction to SQL) Certification – (essential)
MS SQL – Querying data with Transact Certification – (essential)
ITIL 4 Bridge Certification – (essential)
DevOps principles (desired)
Relevant Leadership course (desired)

Knowledge and Experience

+6 years’ experience as an Application Specialist – (essential)
IT Support and Operations knowledge – (essential)
Advanced working knowledge of MS Office Suite – (essential)
Advanced working knowledge of different operating systems and Internet technologies – (essential)
Experience in a Retail and or Financial Services industry – (essential)
Experience in software testing – (essential)
IT Support and Operations knowledge – (essential)
Working knowledge of different operating systems and Internet technologies – (essential)
Experience of working on projects within the Software Development Life Cycle – (essential)
Incident management system knowledge – (essential)
Change management experience – (essential)
Exposure to vendor management – (essential)
Excellent communication skills – (essential)
Business presentation skills – (essential)
Experience in cloud solutions – (desirable)
Exposure to Project Management – (desirable)
Foundational knowledge of core programming technologies – (desirable)
Business presentation skills – (desirable)

Data Analyst (Jnr / Mid / Snr or Lead)

Brackenfell, Cape Town, ZA Full-Time ShopriteX

ShopriteX has been established within Shoprite Group to accelerate the use of data in improving customer experience and business operations. ShopriteX has been set up to work in an agile way, with centres of excellence as well as product focused teams. We have a few roles for Data Scientist and Data Analysts within each product team as well as within the centres of excellence.

In this role you will be involved in creating opportunities that delight our customers by leveraging Shoprite’s vast operational data. Using this data with predictive modelling you will have a direct impact on strategic initiatives to be truly customer centric.

ShopriteX is highly entrepreneurial, you will be expected to deal with a high level of ambiguity and building to ensure that we are able to achieve our vision. We are focused on becoming a high-performance organisation that attracts the finest talent to make a difference to our customers.

Teams

The Business Unit is set to determine how data can be used for strategic advantage to leverage growth priorities of Shoprite Group’s new retail capabilities, split across teams covering personalisation at scale, insights and data monetisation, data-led precisions retail, Media, digital commerce, internal merchandising optimisation and customer innovation.

● Retail Media – monetise Shoprite’s omni-channel media assets

● Insights & Data Monetisation – harness big data and advanced analytics to supercharge the Core & drive new revenue from customer insights

● Rewards & Personalization – Deliver personalised customer experiences and one-to-one offers at scale

● Digital Commerce – Enable world-class shopping on digital channels

● Customer Innovation – Develop customer transformation strategy and future value opportunities.

Job Purpose
The Data Analyst interprets data and turns it into information that can offer ways to improve a business. Working with business stakeholders to identify the business requirements and opportunities. Models and frames business scenarios to solve analytical problems, and performs experimental design approaches to validate findings or test hypotheses. Presents and depicts the rationale of their findings in easy-to-understand terms for business. Provides business metrics to show improvements as well as ongoing tracking and monitoring of performance.

We are looking for an experienced analyst with knowledge of marketing concepts and campaigns, as well as the ability to articulate ideas and deliver in a way that is clearly understood and achieves outcomes. 

Key Responsibilities:

Team Integration: Interface between business specialists and development teams. Drive continuous improvement within team and workshop solutions to existing processes and challenges.
Solution Development: Data administration and analysis to ensure the quality and thoroughness of data. Write business requirements/modifications to transform data into common formats. Write business requirements/modifications to create common reports and graphical formats. Prepare, publish, and provide commentary for standing reports and dashboards on time against daily, weekly, monthly, and annual deadlines. Evaluate/investigate the quality/integrity/trend of data based on historical trends and industry norms. Communicate/Conceptualize and interpret the data status and issues to internal teams. Working with business counterparts on operational readiness activities to ensure that necessary training and procedure updates have occurred. Adhere to internal documentation, processes, protocols, and standards. Support solutions by responding to complex user query escalated from support teams, investigating issues, and managing the internal resolution thereof. Ensure stability of the existing systems environment by implementing solutions that do not compromise operational stability. Participate in post-implementation reviews of development.
Talent Development: Provide system input to design of user training material. Play a key role in coaching and mentoring colleagues.
Service Delivery: Support solutions by responding to complex user queries escalated from support teams, investigating issues, and managing the internal resolution thereof. Ensure stability of the existing systems environment by implementing solutions that do not compromise operational stability. Participate in post-implementation reviews of development.

Qualifications:
Bachelors / Honours / Masters or PhD Degree in Data Science, Computer Science, Information Technology, economics, Information Systems, Statistics or Mathematics or related field

Experience:
Jnr Analyst: 1-2 years
Snr Analyst: 3-5 years
Lead Analyst: 6-8 years

Business Analysis or Data Analysis or Business Intelligence
Project Management
Retail Experience (as an additional – beneficial)

Experience in the following:
Assortment optimisation
Customer-driven marketing
Forecasting
Supply chain analytics
Clustering
Marketing mix modelling
Price optimisation
Product recommendation
Fraud detection
Workforce analytics

Skills / Technologies:
Report creation, modelling and trend forecasting
Large volumes of different types of customer data being sourced from several source systems e.g., but not limited to – Transactional POS (Point of Sale) data, payment/tender type data, customer profile data, customer segmentation data, store data, stock data, promotions data, interactions data, channel data
AWS cloud computing-based Python / Pyspark solution (beneficial)
Retail experience (beneficial)
Zeppelin notebooks (beneficial)
Tableau (beneficial)
Alteryx (beneficial)
SQL

Competencies:
Analyses numerical data and all other sources of information
Presenting and communicating information
Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction
Coping with pressure and setbacks
Achieving personal work goals and objectives
Accepts and tackles demanding goals with enthusiasm
Applying expertise and technology
Entrepreneurial and commercial thinking
Adapting and responding to change

Data Scientist III

Brackenfell, Cape Town, ZA Full-Time ShopriteX

The purpose of the Senior Data Scientist role is to transform and model large and complex data sets that provides valuable insights to the business while contributing towards leveraging data as a competitive advantage for Shoprite. The role works collaboratively across a multi-disciplinary, agile team, delivering large scale projects while extracting, analysing and interpreting data from a range of sources, using algorithmic, data mining, artificial intelligence, machine learning and statistical tools, to uncover trends and patterns that support business objectives. The Senior Data Scientist is a logical and analytical thinker requiring in-depth technical, analytical and communication skills to infer meaning from data and translate these in a concise, cohesive and engaging story.

Role Description

Work with multiple business stakeholders to identify business requirements and model and frame business scenarios that are meaningful and that answers key business questions.
Work closely with data and software teams to translate business requirements into fit-for-purpose, robust and scalable solutions.
Develop, validate and execute algorithms and predictive models to collect, merge, analyse, extract and interpret large and complex datasets.
Use data to investigate complex problems, detect patterns and extrapolate insights that delivers business value and impact.
Develop data structures and pipelines to organise, collect and standardise data.
Perform sophisticated data preparation in order to reduce and shape data. Clean and validate data and assure its integrity, accuracy, completeness, and uniformity.
Adhere to stringent quality assurance and documentation standards using version control and code repositories.
Test data mining models to select the most appropriate one for use on a project.
Cross-validate models to ensure their generalizability.
Assess the effectiveness of data sources and data-gathering techniques to improve data collection methods.
Communicate and present analytical findings, results and reports to stakeholders, using data visualisation techniques to tell compelling stories.
Effectively structure and plan projects, timelines, and deliverables, weighing business and technical trade-offs as required.
Conduct research from which to develop prototypes and proof of concepts.
Guide and support new and emerging data scientists with new and complex projects and approve the quality of specific project outputs.
Share insights across teams to inform collaborative efforts.
Understand and apply best practices for own work while supporting others to improve delivery standards and adopt best practices.
Stay updated on the latest research and developments in Data Science and adjacent fields to ensure the latest technology, techniques and methods are always applied.

Qualifications and experience

Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (essential).
Post Graduate Degree in the above or related fields – (desired).
+4 years’ experience in a similar role with demonstrable experience working with complex data sets and applying machine learning, deep learning, data mining, modelling and mathematical and/or statistical concepts and methodology to support business objectives – (essential).
Excellent knowledge of SQL, Python and data science toolkits – (essential).
Strong proficiency in MS Office 365 with advanced Excel skills – (essential).
Experience delivering project outcomes using design thinking, lean and agile principles – (desired).
Experience in a retail, commercial or IT environment – (desired).

Key competencies and work ethic

A data specialist with the skill of practicing the art of Data Science. Solves complex data problems using their experience in scientific disciplines. Able to dig deep to uncover the right trends and patters that can be optimised.
Strong analytical and quantitative thinking skills – Able to collect, organise and assimilate disparate, multiple and complex pieces of data to draw sound conclusions and arrive at optimal solutions.
Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.
High level of self-motivation and drive to meet and exceed on goals and expectations. Able to work independently and use own initiative to deal with challenges across a range of problem-solving challenges as and when they arise.
Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
Strong communication and presentation skills – Ability to communicate effectively both verbally and in writing. Able to explain and simply complex technical concepts and confidently convey information to a variety of stakeholders. Able to compile visual reports that tells a concise and compelling story.
Team player and collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.
Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment.
Is curious and open to learning with a strong interest in data, discovery and trying new ideas. Curious about exploring and answering business analytics questions.

Data and Campaign Manager

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Role Purpose

The purpose of the Data and Campaign Manager role is to drive customer engagement through the successful execution of the campaign strategy and all related operations. More specifically, the role is responsible for setting up Customer Journeys across our Direct Marketing Channels as well as managing the customer direct marketing calendar for their responsible Brand to ensure optimal customer engagement through Direct Marketing and the use of data. The Data and Campaign Manager is an experienced marketing specialist, applying their knowledge of customers segmentation to deliver a successful customer growth strategy.

Role Description

Responsible for customer journey mapping of direct marketing campaigns across all direct channels including Email, SMS, App Push, WhatsApp etc.
Assign customer target files to deals and creative together for personalised customer experience.
Design and implement quality assurance on all work.
Manage the banner customer direct marketing calendar to ensure good customer engagement and avoid opt outs.
Liaise with business stakeholders on upcoming brand campaigns and ensure that customer communication is plotted in the marketing calendar.
Report on campaign objectives laid out in the brief and guide business stakeholders on processes and best practices to understand customers behaviour and engagement through communication.
Define & document the respective roadmaps for:

Direct business processes
A/B tests
Promotions that succeed through direct communications.

Manage trigger campaigns throughout the customer lifecycle to maximise sales and engagement.

Execute A/B testing on various campaigns to establish the most effective way to drive customer conversion against the objective.
Ensure campaigns comply with current best practice and legal compliance.
Identify target audience and opportunities to increase our direct marketing lists.

Qualifications and experience

+4 years’ experience in a similar capacity or role with a strong marketing background along with demonstrable experience working with and building customer segmentation – (essential)
Proven hands-on experience in enterprise bulk marketing systems such as SAP Marketing Cloud, Watson Campaign Automation, SalesForce Marketing Cloud – (essential).
Proficiency in using marketing automation technology and tools – (essential).
Knowledge of setting up customer surveys and reporting on them – (essential).
Knowledge of direct marketing principles and practices – (essential).
Familiarity with direct marketing analytics – (essential).

Key competencies and work ethic

Motivated self-starter with good energy and drive. Strong sense of ownership and pride in their performance and its impact on the company’s success.
Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
Organised with strong time and planning management skills. Excellent attention to detail with the ability to effectively plan, coordinate and execute multiple priorities in a fast-paced environment.
Ability to work under pressure and deliver within tight time constraints; able to effectively organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
Interpersonal skills – Able to build strong relationships internally and externally and manage conflicting and competing priorities well.
Team player and collaborative partner – contributes towards building a positive team morale.
Strong communications skills – Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with multiple audiences and stakeholders.
Results-oriented and quality focused with good project management skills – Able to balance multiple projects and priorities in a large scale, complex environment.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Ecommerce Product Owner

Fulfillment (Sixty60)

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.

Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
Review integration and architecture specifications and provides input to ensure they address all requirements.
Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
Continuously refine and sequence the product backlog:

Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
Ensure all user stories are written and that each user story has acceptance criteria.

Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

Provide clear solution direction to the agile team (or multiple agile teams)
Apply economic decision making.
Sequence user stories based on team PI objectives.
Balance PI objectives with local team requirements.
Ensure team backlog readiness for next iteration.
Include the team in backlog refinement.

Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
Help create a release plan and track progress towards the release of a product.
Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
Actively promote and advocate product features and customer -first product design incl. high levels of customer empathy.
Adhere to and improve customer service levels across businesses and service.
Provide integrated reporting and feedback.
Engage at a senior level with respect to customer centric product concepts and best practices.
Serve as a lead subject matter expert to guide product development.
Coach and support junior and mid-level product owners in their development.

Qualifications and Experience

Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
Certified Product Owner / certified SAFe Product Owner – (essential).
+6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
Extensive experience collaborating across multi-disciplinary teams to deliver complex projects –
(essential).
In-depth understanding and experience with analytics and big data – (essential).
Strong commercial experience in digital led business development environments – (essential).
Extensive Customer user and loyalty experience – (essential).
Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
General marketing or retail experience – (essential).
E-commerce experience – (essential)
Exposure to the African digital market and customers – (desired).

Specific experience: Fulfilment

Previous experience in supply chain and logistics technical solution design and implementation
Previous experience in ecommerce logistics ideal (including operations)
Previous experience in building complex delivery networks that includes multiple delivery channels and customer propositions
Preferably industrial engineer or similar qualification
Comfortable with high level ambiguity
Retaining the customer/user mindset when designing fulfilment solutions, ensuring that customers continue to be delighted throughout the fulfilment life cycle.

We are committed to Employment Equity when recruiting internally and externally.

People Business Partner

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Role Purpose

The purpose of the People Business Partner role is to ensure efficient and effective functional People operational delivery and practice management to the assigned business portfolio, business leadership, employees and other related stakeholders in order to drive the People agenda as aligned with business strategic and operational objectives. The People Business Partner gives input to all functional business people related strategic requirements and is key to the day-to-day operational excellence of their business operations. The role drives the tactical and routine People service delivery aspects in their business areas and takes operational accountability for the overall performance and productivity of the People goals within their functional business areas. The People Business Partner reports into the People Partner Home Office.

Role Description

Employee Centric Delivery

Providing input into the People strategy for the business and ensuring effective implementation plans.
Driving People operational planning as input into the business operating plans.
Executing against the business people Roadmap.
Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations related matters.
Guiding and coaching the team on People practices, policies and procedures and managing escalations from within the business unit. Staying abreast of new developments within the People team to ensure that the business is aligned and aware of People service and solution capabilities and offerings.
Collaborating with the broader People team to enable provision of services and solutions.
Driving the implementation of People projects and/or new People initiatives in the division, inclusive of all employee enablement and optimisation initiatives.
Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
Overseeing the sourcing, recruitment and onboarding for the business (in alignment with the People Solutions and Services Teams).
In conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the business (Workplace Skills Plan).
Managing the execution of talent management (including performance management, learning and development) for the business and associated budgeting and administration.
Managing People data and trends within the Business in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
· Providing guidance and People advisory services to leadership within the business and aligning change priorities and agenda’s to align People and business objectives and timelines.

People (Self, Team & Organisational)

Facilitating various People activities, operations and administration within the business to enable optimal productivity and engagement.

Managing employee engagement initiatives for the business unit.
Managing employee wellness initiatives in the business unit.
Co-creating People solutions with the business to ensure that all individual, team and organisational imperatives are aligned.

Financial, Reporting & BI

Developing the People budget as input into the business operational budget and or the People Partner budget within the People structures.
Managing People related costs and financial compliance as applicable for the business.
Taking accountability for all People related data and system inputs for the business including the accuracy of organisational structures, reporting lines, location and other People data attributes.
Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the business.

Governance & Compliance

Managing adherence to People governance structures, policies, processes, frameworks and procedures for the business.
Implementing People governance, structures, policies, processes, procedures and frameworks within the business area.
Managing the identification and mitigation of key People risks for the business in conjunction with Operations teams. Accountable for the delivery of a business area People Risk Plan.

Future-Fit

Overseeing the implementation of change initiatives in order to drive adoption of change.
Managing the identification of relevant technology requirements for the business to enable a seamless employee experience.
Managing opportunities for continuous improvement in business People processes in conjunction with the People Solutions and Services team.

Qualification and Experience

Degree in Human Resources or equivalent – (essential).
Post Graduate Degree in Human Resources or equivalent – (beneficial).
+5 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures and guidelines and managing HR service delivery – (essential).

Experience within the FMCG, retail sector or similar – (preferred).
Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in retail orientated and/or corporate enabling functions: Finance, IT, HR etc, environment – (essential).
Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to HR in the specific operational/business area context. Knowledge of HR policies, procedures, legislation and regulations – (essential).
A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices – (essential).
We value practical learning experiences, in the event that a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery – (essential).

Key Competencies and Work Ethic

The competencies included in this Role Profile indicate the nature of competencies that will contribute positively to the outputs of this role. This is not an exhaustive or exclusive list of competencies, but the most likely.

Connecting & Initiating – Fosters and leverages collaborative efforts within and across teams. Leverages strengths to enhance team effectiveness. Develops supportive relationships with colleagues and encourages team spirit. Promotes self-directed behaviour in team members, providing support and guidance without removing responsibility. Challenges team members to propose solutions to challenges and think about the consequences of their suggestions.
Interacting & relating – Structures information according to the needs of an audience and presents effectively. Ensures messages are effectively conveyed by checking understanding. Responds to feedback and provides clarity where needed. Creates productive relationships by providing support and mediating conflict. Is tactful and shows respect and consideration for others. Encourages team members to share their viewpoints and experiences. Provides guidance and direction to resolve conflicts.
Executing & achieving – Coordinates and manages resources to deliver solutions. Organises people to ensure best use of time and resources. Coordinates the deliverables and deadlines. Marshalls others into action and keeps the team focused on objectives. Directs and monitors the actions of others to reach individual and team goals. Keeps others focused on tasks and takes accountability for work delivery. Provides clear instructions and sets parameters for the completion of tasks.
Responding & adapting – Encourages perseverance in others by demonstrating hardiness and considers the impact of their outlook and attitude on others. Ensures negative emotions do not demotivate those around them. Recognises the need for change and manages change processes to ensure a smooth and productive transition. Anticipates and manages resistance to change and depicts a positive outlook towards doing things differently.

Analysing & Innovating – Identifies ways to contribute and recognises internal issues that may impact on the success of the organisation. Is aware of its own impact on the bottom line/financial costs and expenditure of the functional area. Keeps up to date on relevant developments in the organisational structure and environment. Creates a safe environment where all ideas are heard and appreciated. Encourages others to explore opportunities and give suggestions. Facilitates brainstorming sessions and allows others to ‘dream’ Helps others to build on their ideas by asking questions and speculating on different scenarios.
People leadership & development – Interprets individual performance data and integrates into team and business unit data to provide an overview of individual versus business performance. Able to identify areas of poor performance with an indication of possible causes to co-create individual and team performance improvement plans.
Business acumen, strategy input & alignment – Aligns functional activities to the strategy and ensures service delivery / strategic objectives can be met given the capacity and capability of the team. Analyses information, workflow procedures and methods to create best practices. Defines and implements (short- medium- plans) and objectives for operational functionality to achieve key business performance metrics (financial, customer, compliance and internal people metrics). Analyses data to forecast metrics: trends and standards and to measure ongoing performance and outcomes against these standards.
Financial acumen, reporting & interpretation – Understands basic financial management reports and the processes by which financial resources are identified, obtained and allocated. Aligns with the planning and budgeting cycle and timelines, collates information for budget preparation.
Human Capital administration, policies & procedures – Applies understanding of the organisation’s HC operating model and how the administrative function integrates with other functions. Mitigates HC risks by applying HC policies, processes, and relevant regulations. Applies data security of employee files and records and makes optimal use of HC systems to maintain people data.
Human Capital partnering & implementation – Provides general ongoing HC services to the business unit / operating area. Applies and shares knowledge of the business environment and business objectives to align HC implementation plans. In conjunction with the People Partner and HC Delivery team, implements the key HC practices as aligned with the HC Strategy and respective HC Solutions and Services practice leads: talent management: workplace skills plans, recruitment and selection, learning and development, performance management, employee relations, reward and OE etc. Applies relevant people legislative and regulatory requirements for the operating environment and ensures an implementation plan conducive to operational readiness in the specific business / operating area. Applies HC policies and procedures and interprets people data for decision-making. Supports HC delivery team, managers and employees with queries during the different stages of the employee life cycle.
Human Capital development – Applies skills development practices within the business / operating areas ensuring ongoing support and alignment of the Divisional Training Managers and/or the Solutions L&D team. Applies the company learning and development policy and process to identify and capture learning requirements, as well as the planning and coordinating of learning interventions. Ability to apply reporting requirements for learning needs analysis and interventions. Supports and guides employees and managers with compiling personal development plans.
Functional market research, trends and best practices – Conducts market research, identifies trends and best practices. Review options based on research findings. Able to collect and collate appropriate data and other relevant material and package learnings, recommendations and suggestions to share with the relevant stakeholders.

Governance & ethical behaviour – Applies the Governance Policy, Code of Conduct and ethical behaviour. Addresses non-compliance and implements suitable corrections

Rainmaker: Digital Media Buyer

Brackenfell, Cape Town, ZA Full-Time Rainmaker Media

Powered by Africa’s largest retailer, Rainmaker Media is positioned to reach over 80% of SA’s shoppers directly through its digital and physical media channels. We have exclusive access to the continent’s largest retail audience and are using rich shopper data and advanced analytics to create the continent’s first precision retail media service. We’re currently building a cutting edge, collaborative, passionate team and seeking the best talent there is to join us in shaping our new culture and delivery ambitions!

Role Purpose 

The purpose of the Digital Campaign Manager (Media Buyer) is to maximise ad delivery efficiency and effectiveness through the successful execution of digital campaigns and all related operations. The role uses data and technology to develop and fulfil digital campaigns, ensuring creative and engaging messaging and appropriate delivery channels and reporting. 

Role Description  

Manage, Run, Optimise and report on paid media to the internal and external stakeholders.
Platform experience required:

SEM (Google, Microsoft and Apple Search)
Display & Video 360

Video (YouTube)
Social Media (Meta, Twitter and TikTok)

Managing paid advertising budgets optimally to achieve business KPI’s
Assist account management team with paid media requirements, reporting and analysis
Run test and learn experiments to keep up to date with trends

Manage and ensure data, technology, and strategy work together to maximise ad delivery efficiency and effectiveness.
Effectively manage own portfolio of work while collaborating with creative, strategy and technology teams and vendors to implement and create integrated ad campaigns.
Build strong relationships with internal and external stakeholders to ensure the delivery of digital campaign plans.

  Qualifications and experience  

Degree or Diploma in Marketing, Advertising, Media or related.
+3 years’ experience in a digital campaign management role in an ad ops environment, with a proven track record of delivering multiple and large campaigns across digital touchpoints and channels, using analytics to inform and scale successful marketing campaigns – (essential).
Skilled and proficient in tools: (Google Ads, DV360, Meta) – (essential).
Broad knowledge of the media and marketing ecosystem – (essential).
Strong commercial acumen and understanding of the media landscape within the broader retail industry.
Strong proficiency in MS Office.

  Key competencies and work ethic 

Passion for digital marketing with subject matter expertise in marketing principles and practices.
Excellent team-working: contributes towards building a positive team morale.

Excellent communication, presentation and story-telling skills articulates ideas and concepts in a creative and meaningful way.
Commercial acumen and business understanding of the broader retail industry.
Dynamic personality and the ability to think outside the box.
Proactive with initiative to drive new ideas and content.
Excellent facilitation skills: organised with strong time, delivery and planning management.

Interpersonal skills: builds strong relationships and manages conflict and competing priorities well.
Flexible thinker with the ability to make sound independent decisions.
Project management skills with the ability to balance multiple projects and priorities in a large scale, complex environment.
Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
Results-oriented and focused.
Self-starter and generator with the skill and discipline to work independently and across multi-functional quality teams.

Retail Insights Specialist

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Role Purpose

The Retail Insights Specialist’s primary responsibility is to proactively embed a suite of Shoprite-owned analytical and reporting capabilities within internal departments and the promotion thereof to extract optimal value. The incumbent will be supporting Price & Promotion and Customer Ranging team leads, establishing relationships with key stakeholders, and helping them utilise the tools effectively for customer-centric decision-making and business value.

Working independently within a team of experts, the specialist will use their retail expertise to identify opportunities, interpret data, make recommendations, and present these opportunities to stakeholders as practical examples. The incumbent should have theoretical and practical knowledge in category management, retail analytics, merchandising, pricing strategy, and promotions.

Success in this role depends on the ability to interpret analytical outputs, answer the “so what?” question, and suggest “what’s next?” creatively. Adaptability to a dynamic environment is crucial. It’s important to understand that while not directly reporting to team leads, the role is integrated into a team with the primary goal of supporting team leads in achieving their objectives and promoting the use of the capabilities they provide within the business.

Role Description

Work intimately with, as enabler and primary senior supporter of, our Customer Ranging and Price & Promotions team leads to collaborate closely with cross-functional teams, including Buying and Category Management, Marketing, Operations, and Executive Leadership, to support their pricing, promotions, and ranging strategies and insights generation.
Take ownership of the development and implementation of an internal work plan containing our formal, annual commitments to the core business.
Provide practical support and training in terms of the suite of analytical capabilities and act as a subject matter expert to answer business questions and provide insights in support of your stakeholders’ objectives.
Use our suite of analytical capabilities to identify opportunities for assortment optimisation, product gaps, and potential new product introductions. This suite of capabilities should also inform recommendations of appropriate promotional mechanics based on category performance, consumer behaviour, pricing strategies, and the competitive landscape.
Support the REX Services team with regards to the development of category and business reviews in conjunction with and group Category Specialist teams, evaluating product performance and potential opportunities.
Work on developing Customer Decision Trees (CDTs) and use such outputs to recommend assortment (e.g., category resets) and store flow adjustments based on the insights gained.
Regularly report on key performance indicators (KPIs) related to pricing, promotion, and customer ranging, highlighting adoption of capabilities, successes, areas for improvement, and recommended actions.
Although you will generally work pro-actively, taking our suite of analytical capabilities into the business, you will also receive inbound requests and specific tasks related to investigations, analytics, and insights interpretation from your stakeholders.
You may also, from time-to-time, be required to support the REX Services team with projects for key customers (Shoprite suppliers) that leverages your expertise. Conduct comprehensive local and international market analysis (using various sources of data), considering consumer trends, competitor offerings, and market dynamics, and present these best practices to the business.
Apply such learnings and context to produce internal and external market trends and insights publications.
Establish and manage an international network of retail peers to create the pathways for mutual sharing of experience and to ensure a pro-active roadmap of innovation is available to the business.

Qualifications and Experience

Bachelor’s degree or equivalent diploma in Business, Marketing, Economics, or a related field.
+5 years of experience in Category Management, Merchandising, Retail Analytics, Pricing Strategy, or a similar role, preferably within the retail or consumer goods industry.
Proven track record of delivering impactful insights and driving business results through assortment and pricing strategies.
In-depth knowledge of the retail industry, retail mechanics, basic economic principles, market trends, and consumer behaviour (essential).
Strong background in data analysis, with experience in extracting, manipulating, and analysing large datasets to derive actionable insights.
Creative storytelling skills to bring the insights to life.
Previous experience in negotiating with suppliers and vendors to secure favourable terms, pricing, and promotional activities.
Familiarity with data analysis tools and software, such as Tableau, Power BI, and Nielsen.
Knowledge of pricing strategies, promotional planning, and retail merchandising concepts.
Understanding of supply chain management principles and practices.

Key competencies and work ethic

Excellent Analytical Skills – Proficiency in using data analysis tools and software such as Excel, SQL, or statistical analysis software to extract, manipulate, and analyse large datasets. Ability to derive actionable insights from data to inform assortment, pricing, and promotional strategies.
Strong Collaboration and Stakeholder Management – Effective collaboration with cross-functional teams, including Buying and Category Management, Marketing, Finance, and Sales. Demonstrated ability to align assortment, pricing, and promotion strategies with overall business objectives. Proven stakeholder management skills, including engagement with retail partners to negotiate favourable terms and agreements.
Excellent Communication and Presentation Skills – Ability to effectively convey complex concepts and insights to both technical and non-technical stakeholders. Proficient in delivering clear and impactful presentations to support data-driven recommendations.
Strong Negotiation Skills – Expertise in engaging with retail partners, negotiating terms related to pricing, promotions, and category management initiatives, and securing favourable agreements that benefit the organisation’s profitability and competitiveness.
Proactive and Results – Oriented Mindset – Demonstrated proactive approach to driving category management initiatives with a strong focus on delivering measurable business outcomes. Ability to work independently, take initiative, and effectively manage multiple projects and priorities.
Highly Organised and Detail-Oriented – Exceptional organisational skills with the capability to manage multiple projects and priorities simultaneously. Proficiency in working under pressure and meeting tight deadlines while maintaining high-quality work.
Adaptability and Flexibility – Ability to thrive in a fast-paced, dynamic environment, with an understanding of Agile and SAFe practices. Willingness to adapt to changing circumstances and embrace innovation and continuous improvement.
Strong Business Acumen and Customer Focus – Deep understanding of the retail industry, market trends, and consumer behaviour. Ability to anticipate and respond to customer needs and preferences while aligning strategies with business goals.
Ethical Conduct and Professionalism – Commitment to maintaining ethical conduct and professionalism in all aspects of the role, ensuring integrity in decision-making and interactions with stakeholders.

We are committed to Employment Equity when recruiting internally and externally.

Scrum Master II

Brackenfell, Cape Town, ZA Full-Time Technology

Value Proposition

At Shoprite, you will be part of delivering integrated solutions across the Shoprite Group to some of the most recognized South Africa Retail brands and you will do it by working on best of breed technologies. We are proud to be publicly recognised as a largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing, and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

Role Purpose

The purpose of the Scrum Master is to lead scrum teams in agile development and achievement of product goals, including defining and refining backlog items, planning and managing multiple feature developments, sprints/iterations, sprint reviews and retrospectives with the aim of delivering high-value increments that meet the Definition of Done. This role leverages solid scrum software development project management knowledge to contribute to the scrum method adoption and practice within the larger IT team within the domain, and guides the scrum team towards product releases within set guidelines, ensuring clear communication and team organization. The Senior Scrum Master advocates for scrum values and principles within the agile framework, remaining flexible and open to opportunities for the team to improve their workflow. This includes removing impediments for the scrum team to ensure delivery of commitments according to set goals and deliverables.

This is a Servant Leader role that builds trust-based relationships, stimulates empowerment and transparency, drives commitment, encourages collaboration, flexibility, empathy and ethical behavior within the scrum team, stakeholders and the customers they serve. Furthermore, this role facilitates trains, coaches and facilitates scrum to the larger team by ensuring the scrum framework is followed. The nature of projects in this role are generally high impact within a domain and do from time-to-time impact other domains.

We are currently searching for Scrum Master II’s with experience in one or more of the functional areas below:

Functional Portfolios

Planning and Merchandising
Digital Technologies / Ecommerce
Retail and Functional Services
Data and Analytics
Engagement and strategy
IT Financial Services

Role Description

Scrum Team and Service Delivery:

Ensure relevant teams are practicing core Agile principles of collaboration, prioritization, team accountability, and visibility in accordance with relevant standards.
Support the product development process, the Product Owner and the scrum delivery team to ensure delivery of solutions and product releases.
Use appropriate communication channels within the scrum team to create a trusting and safe team environment.
Participate proactively in developing and maintaining team standards in order to maximise team performance.
Provide the team with relevant prerequisites before sprints to enable them to deliver against expectations.
Facilitate the team delivery ensuring the sprint promises remains unobstructed, mitigating external disruptions and distractions, whenever possible, to ensure optimal team effectiveness.
Identify key dependencies and manage them closely to ensure delivery.
Monitor and raise issues / blockers / risks early so they can be mitigated or cleared, enabling the team to deliver optimally.
Track and ensure that delivery takes place according to the definition of Ready and/or Done.
Optimise the velocity of delivery and focus on continuous improvement to enhance delivery and meet business needs.
Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team to ensure optimal team functioning.
Maintain process documentation in accordance with best practice standards.

Sprint and Backlog Management:

Conduct proper planning on the prioritised sprint backlogs from both a business and technical viewpoint.
Facilitate Agile ceremonies of sprint kick-off, daily stand-ups, sprint review, and sprint retrospective in order to meet business requirements.
Assist with backlog maintenance and the facilitation of defects/bugs resolution to achieve and meet business needs.
Support and educate Product Owners on maintaining the product backlog, actively managing this and preparing for next sprint.
Monitor and ensure that items planned for the sprint are focused on, and unplanned work is identified and raised with the Product Owner to manage expectations and delivery.

Stakeholder management: Feedback and Reporting

Track and communicate team velocity and sprint progress with relevant stakeholders.
Identify and escalate any issues that might affect the delivery of the team, removing barriers between stakeholders and the team.
Implement the product definition, providing feedback on the user experience and user interface as part of the overlapping phase.

Qualifications and experience

Degree or Diploma in Information Technology or a related field – (essential).

Scrum Master foundation certification (i.e., Certified Scrum Master / Agile Certified Practitioner / Professional Scrum Master) or relevant Scrum Master training – (essential)
+3 years’ relevant experience as a Scrum Master or similar role with solid experience delivering diverse IT solutions through the scrum software development methodology, driving agility within development teams, and managing sprints and backlogs in a variety of environments – (essential).
Solid experience managing multiple scrum teams and feature development in one backlog and understanding of standard software development roles and responsibilities – (essential).
Experience should include one or more of the following IT functional areas – (desired).
Planning and Merchandising
Digital Technologies / Ecommerce
Retail and Functional Services
Data and Analytics
Business Engagement and strategy
IT Financial Services

Key competencies and work ethic

Ability to implement AGILE work methods – Understands how the needs of the team and of the project vary across the phases of the life cycle. Able to understand and articulate the strategic direction. Able to execute given plans. A Scrum Evangelist, advocating for agile methodology, principles, and driving agile iteration and incremental achievement of business/product goals.

A Servant-leader focused on the needs of the team members and the customers they serve, coaching and mentoring on scrum values of commitment, courage, focus, openness and respect within the scrum teams, and achieving results in line with the organization’s values, principles, and business objectives.
Decisive with strong problem-solving skills – Integrates multiple and complex data sources to apply sound judgment; applies retail insights and knowledge to manage the division in a competitive, volatile trading and shopper landscape.
Good business acumen and enterprising thinking, able to operate comfortably within business strategy, current trends and developments in the retail industry, whilst identifying and understanding key business and commercial issues impacting on and contributing to the success, profitability or improvement of the organization.
Efficiently planning, organising and coordinating – Able to timeously and efficiently prioritise and execute multiple and competing demands for self and others in a fast-paced environment, whilst coordinating people to ensure best use of time and resources to manage deliverables and deadlines.
Ability to work in a high-volume, high-pressured environment and deliver high productivity, organising, prioritising, and reordering workload, implementing change in a fast-moving environment.
Strong technical aptitude with a passion and excitement for applying IT systems or tools, new technologies and solutions and its range of possibilities to increase effectiveness within a functional area and derive value for the business.
Is customer focused and understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
Results-driven and quality focused – Efficiently executes tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously towards meeting and exceeding expectations within quality standards. Strong commitment to quality and delivering a thorough approach to work.

Solution Architect III – Customer Marketing

Brackenfell, Cape Town, ZA Full-Time Technology

Become part of an innovative, forward-thinking and strategic IT architecture team.

Our mature architecture team is based in Brackenfell (strategically placed close to the sea and the Cape Winelands) and includes experts in enterprise architecture, solution architecture and data architecture. We operate in an agile retail environment of Africa’s largest retailer that utilizes industry-leading IT technologies which run on-premise and on multiple cloud platforms.

As a recognized authority in Customer Marketing, the Solution Architect strategically advises on and drives the Customer Marketing strategy that underpins all business solutions, creates the architecture for these platforms and leads the realization of the architecture roadmap into the target state. Deep subject matter knowledge relating to Customer Experience (CX) covering Digital Channels, Digital Marketing, Personalisation and analytical systems as applicable to the retail industry is essential.

Job objectives:

Produce viable and cost-effective data, application and technology architectures and designs for Customer Marketing functional and non-functional requirements in line with architecture standards within the agreed deliverable timelines.

Develop and maintain an understanding of the business strategy and business priorities for Customer Marketing services.
Develop Shoprite’s Customer Marketing landscape roadmap and blueprints in line with the strategic business direction.
Analyse and understand Customer Marketing business requirements and translate the requirements into the most effective solution architecture with minimal customization and/or advise on suitable solution alternatives.
Engage all stakeholders to obtain agreement on proposed Customer Marketing solutions and work closely with business stakeholders, external service providers, Business Analysts, System Designers, Analyst Developers and Project Managers to architect and implement Customer Marketing solutions.
Create business, data, application and technology architectures and designs using the appropriate modeling techniques and methodologies for the Customer Marketing business domain in the enterprise architecture repository in line with architecture principles.
Keep abreast of the latest Customer Marketing trends and emerging technologies, identify and analyze architecture best practices, determine the potential impact on the enterprise, and drive adoption as deemed appropriate.
Partner with the Domain Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
Ensure that applicable architecture and design reviews are conducted for all Customer Marketing solutions in line with the defined IT governance and processes.
Provide architectural oversight and guidance to delivery teams during the detailed design, build, test and deploy phases that conform to architecture principles and standards.

Serve as the primary solution architecture and design authority for all project and operational stakeholders, and ensure architecture quality across all solutions that enable the Customer Marketing business domain

Be clearly identified as the senior design authority as it relates to the Customer Marketing business domain and provides technical guidance and leadership in solution proposals, RFIs, RFPs, and project teams.
Partner with the Enterprise Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
Detect critical deficiencies in the Customer Marketing architectures and recommend improvements.
Review external and internal designs for Customer Marketing systems from a risk and technology perspective
Mentor senior developers/designers/business analysts to become Solution Architects.

Contribute to solution architecture and design standards and SDLC governance requirements

Maintain and manage Customer Marketing related architecture artifacts in the Enterprise Architecture repository and ensure that the content is effectively organized and controlled so as to maintain architectural consistency.
Contribute to the definition of a framework for Solution Architecture and the policies, procedures and templates that guide and govern Solution Architecture processes.
Contribute to the development of architecture principles and compliance criteria to guide technology decisions.
Contribute to the development of solution modeling standards and guidelines.
Define a set of metrics to measure and report on the performance of the various solution architecture processes.

Qualifications:

Degree in Information Systems / B Sc Computer Science (or similar) – essential.
TOGAF certification (or similar) – desirable

Experience

7 – 10 years working experience within the IT industry.
5+ years experience with customer marketing, customer interactions, customer analytics and digital omnichannel solutions.
5 years retail industry experience with an understanding of retail business processes.
5+ years experience in architecting IT Technology programs with a detailed understanding of Customer Marketing Frameworks.
5+ years experience with Customer Experience (CX) relating to Digital Channels (web, mobile, WhatsApp, USSD), CRMs, Customer Identity, Customer analytics systems.
5+ years experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC).
5+ years excellent design and architecture skills and a proven track record delivering well-designed complex enterprise-class systems.
3+ years excellent technical development and be able to mentor others to improve their design and development skills.
5+ years identification and formulation of solution architecture and solution alternatives and their assessment.
5+ years demonstrated expertise in a variety of application development methodologies and practices.
2 – 3 years lead a team through an architectural development process and collaborate with application development teams, architects and other members of the software development team.
2 – 3 years experience with current research and standards in Solution Architecture.
5+ years experience in high volume data and files processing, in a batch and real-time, integration environment. – desirable.
2+ years experience in agile practices. – desirable.
2 – 3 years project management experience of mid-sized projects – desirable.
3+ years working experience with Enterprise Marketing Automation platforms (e.g. Adobe, SAP, Salesforce etc.) and Customer Service solutions (e.g. SAP, Salesforce etc.) – desirable.
2 years’ Experience with loyalty programmes. – desirable.

Knowledge and Skills

10 years architecture and design of Customer Marketing Solutions and integration to other solutions.
10 years strong analytical, problem-solving and logical skills.
5 years strong senior stakeholder management skills.
5 years excellent teamwork, interpersonal skills.
\5 years out of the box thinker (lateral).
5 years develop of proposals and excellent written communication & presentation skills.
5 years excellent organisation and facilitation skills.
5 years strong conflict management skills.
3 – 5 years experience with cloud, including AWS and Azure.
3 – 5 years proven experience creating custom marketing solutions, building and maintaining reliable and scalable solutions as well as experience working with varied forms of data infrastructures.
3 – 5 years software development frameworks and methodologies. (Agile, Scrum, TOGAF, etc.)
3 years ability to innovate.

Squad Lead: Rewards and Personalisation

Brackenfell, Cape Town, ZA Full-Time ShopriteX

Value Proposition

We set the digital agenda to keep ShopriteX leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

Role Purpose

The purpose of the Squad Lead: Rewards and Personalisation role is to deliver digital and analytical solutions that optimises Shoprite’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role plans and orchestrates the development and delivery of these solutions through a cross functional team of data scientists, analysts, product managers, agile delivery and technology teams in incremental deployments, and aligns them around a roadmap of use cases. The role works in close partnership with business stakeholders including buying, commercial, marketing and operations teams, to ensure solutions developed are fit-for-purpose and enable the delivery of Shoprite’s customer engagement and growth agenda. The role also works in close collaboration with the broader Digital team, other Squad Leads and Chapter Leads to effectively manage inter-squad dependencies and optimise squad capacity, resourcing and utilisation.

The Squad Lead: Rewards and Personalisation is a strategic, commercially-minded and creative individual who not only understands how to generate and translate data into meaningful insights but also understands how to unlock its commercial value.

Role Description

Strategic lead in driving customer engagement and delivering customer growth and profitability within the Rewards program.
Lead the customer engagement squad, overseeing build and operating activities of all related strategies while effectively guiding, managing and maximising the squad’s ability to deliver sprint goals and KPI’s.
Build the product roadmap for customer engagement and apply the roadmap to inform the creation and prioritisation of the backlog. Orchestrate all related activities, while guiding teams to focus on solving the right problems and developing the right solutions following agile methodology.
Work with business stakeholders to deliver their business objectives through customer centric campaigns.
Unlock new customer opportunities to keep customers engaged with the Rewards program.
Acquire new customers through constant research and optimisation of various Rewards strategies.

Development, execution and analysis of customer lifetime value / customer life-cycle campaigns.
Planning and delivering Rewards CRM strategies that encourage customer retention and customer loyalty.
Grow customer profitability by utilising the full suite of offers from the Shoprite Group.
Work closely with all departments to ensure the Rewards Customer Engagement works effectively for all aspects of the Shoprite Group.
Use direct and owned marketing channels to communicate personalised experiences to customers.
Manage campaign budgets and deliver a positive ROI.
Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
Work with data science capabilities to use technology to deliver a personalised experience for customers across all channels.
Drive personalisation across all customers aspects – right product, right offer, right time, right channel.
Work with Shoprite Product team to deliver a strong omnichannel customer experience.
Support commercial teams to ensure strong promotional coverage of rewards deals.
Work with brand teams to ensure rewards deals and campaigns are a focus in all ATL marketing channels.

Qualifications and experience

Degree or Diploma in Business, Marketing or a related field – (essential).
+6 years’ in a similar capacity or role, with progressive and diverse experience developing and deploying marketing and CRM strategies, including leading customer loyalty, personalisation and direct marketing programs – (essential).
Proven track record of driving organisational culture that instills focus on customer satisfaction by continuously improving services, processes, systems, and collaborative capabilities – (essential).
Proven track record of using customers data and technologies to personalise the customer experience – (essential).
Demonstrable experience in an agile environment, particularly delivering strategic roadmaps and owning specific agile events such as backlog refinement and sprint reviews – (essential).
Experience applying agile analysis techniques for creating user stories and acceptance criteria – (essential).

Experience leading and coaching a multi-disciplinary team and driving results through cross-functional collaboration – (essential).
Strong proficiency in MS Office 365 with an advanced level of Excel capability – (essential).

Key competencies and work ethic

Strategic and conceptual thinker – Combines advanced analytics with strategy and technology to enable long-term decisions and roadmaps. Deals comfortably with unstructured data and thinks creatively around a brief. Able to think through problem solutions, sell cooperative solution agendas, and integrate internal/external efficiencies.
Analytical, data-driven, and highly numerate – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision-making and develop optimal solutions. Clearly translates results into actionable insights for the organisation.
Deep knowledge and passion for data and its range of possibilities, applications and value for the business. Able come up to speed quickly on our applications, technologies, and processes.
Commercial and financial acumen – Understands financial principles and its application within business. Knows how business operates, what the key processes, issues and risks are that drives success; and how they impact on commercial viability and profitability.
Leadership skills – Serves the team by driving a positive morale. Adopts a range of styles to deal with challenges. Enables the team to deliver on priorities while contributing to their development.
Collaborative partner – Builds relationships both internally and externally. Open, honest and direct, comfortable giving and receiving feedback. Thinks and act independently as well as collaboratively.
Change agent – Seeks out problems and opportunities for change. Energized by working both independently and interdependently within the digital network and across functions; is open to change and motivated to work agile.
Project management skills – Ability to organize and prioritize multiple projects at various complexities to meet deadlines in a fast-paced environment with overlapping, conflicting priorities.
Forward thinking with a “make things happen” approach to business. Strong sense of urgency and focus on operational efficiency – manages multiple demands by working smartly, efficiently, and effectively. Stays on top of the detail while effectively prioritising and delivering on urgent and important tasks.
Innovative and solution-orientated – Thinks outside the box to come up with creative solutions while applying sound judgment to generate short and long term value. Use technical expertise to question, understand and challenge solutions and software implementation decisions / priorities.
Communication skills – Strong communication skills to negotiate with buying community. Able to convert complex concepts and analytical findings into well-articulated verbal, written and visual messages to non-technical and business audiences.