Intern: ICT Service Desk

Intern: ICT Service Desk

DURATION Twelve (12) Months Fixed Term Contract
REPORTING TO Manager: ICT Support Service

CTC : R6000.00

DIVISION Enterprise Development Division
LOCATION Western Cape: Provincial Office

MAIN PURPOSE OF THE JOB

The purpose of the internship programme is to provide appropriate and relevant work experience which is in line with the intern’s qualification.

KEY PERFORMANCE AREAS

❖ Define incident and service request classification schemes
❖ Record, classify and prioritise requests and incidents
❖ Verify, approve and fulfil service requests
❖ Investigate, diagnose and allocate incidents
❖ Resolve and recover from incidents
❖ Close service requests and incidents
❖ Track status and produce reports

REQUIRED MINIMUM QUALIFICATION

❖ Matric and a three year tertiary qualification in Information Technology or Computer Science or Information Systems (NQF Level 6). A Degree in IT would be added as an advantage.

REQUIRED MINIMUM WORK EXPERIENCE

❖ Not Applicable – Work experience exposure programme

CRITICAL COMPETENCIE

❖ Communication
❖ Business Acumen
❖ Planning & Organising
❖ Administrative Diligence
❖ Policy Adherence
❖ Basic Computer Skills
❖ Office Management

NB: It is the organization’s intention to promote equity and representivity in terms of race,
gender and people living with disability as per the set numerical targets contained in the
organizational Employment Equity Plan (EE Plan). Previously Disadvantaged Individuals are
encouraged to APPLY.

The appointment of candidates is subject to the verification of all their credentials
(employment history, educational, financial, criminal and any other checks as may be
necessary). Please note that only shortlisted candidates will be contacted, and if you have not
heard from us within three months of submitting your application, please consider it
unsuccessful.

❖ Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is
the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to
provide proof of such evaluation report (only when shortlisted).
❖ Applicants should note that any false information contained in their cv and related
documents could result in disqualification and/or summary dismissal. Please note that by
applying for this position, you give SEDA permission to process your personal information
in compliance with POPI ACT.

To apply, please send your CV to recruitmentwc@seda.org.za

Please state the position you are applying for in the subject line.

Closing Date: 19 March 2024

All the best with your applications