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HR Officer
Intern : ND Supply Chain Mgt – T
Receptionist
Engineering Manager
IT Support Technician FTC
Learner : NC F&B Services – T
Front Office Duty Mgr :VC
HR Officer
Job Purpose
Responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards
Education
Grade 12
Studying towards a 3-Year Degree/ Diploma in HR is preferred
Experience
A minimum of 2 years experience in an administrative function
Exposure in the areas of human resources management will be an advantage
Skills and Knowledge
Planning and implementing
Handling information / following instructions
Clerical Administrative functions
Problem-Solving
Checking / attention to detail
Writing formal correspondence
Take initiative
Customer service orientation
HR process knowledge
Labour Legislation & Conditions of Employment
Communication skills – written and verbal
Computer Literacy (MS Office / Peoplesoft)
IFS (Purchase requisitions)
Key Performance Areas
HR Administration
Be the first point of contact for all transactional HR-related queries
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
Administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
Update the HR database / system and ensure all data is accurate and complies with audit requirements
Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
Prepare relevant paperwork for payroll around staff movements and conditions of employment
Monitors unemployment claims by reviewing claims; substantiating documentation.
Documents human resources actions by completing forms, reports, logs, and records.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
Order and maintain consumable stock levels in line with anticipated demand
Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
Prepare basic reports such leave liability
Transactional HR Support
Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
Type correspondence proficiently including letters, faxes, etc.
Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
Assist employees in completing necessary paperwork to support changes, updates, etc.
Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility;providing application information; helping with form completion; verifying submission; notifying employees of approvals.
Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs
Stakeholder Engagement
Maintains regular communication on current administration and projects status with relevant stakeholders
Keeps service providers informed of payments and information required for vendor processes
Keep payroll informed of new hires, terminations and changes to employment conditions
Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
Escalates non-conformance issues or outstanding information
Work conditions and special requirements
High degree of confidentiality is essential
Intern : ND Supply Chain Mgt – T
Job Purpose
The Warehouse Intern will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.
Education
Grade 12 academic
Studying towards a National Diploma in Supply Chain Management
Experience
N/A
Skills and Knowledge
Checking skills
Attention to detail
Working with information (agreements, laws, regulations, statistics)
Reviewing / evaluating information and data
Clerical Administration skills
Problem Solving
F&B Product knowledge
Stock control procedures
SHE legislative requirements
English Written and verbal communication skills
Proficiency in MS Office Suite
Micros
Numerical Skills
Key Performance Areas
Stock Transfers
Receive orders at the stores and check deliveries in line with invoice and quality standards
Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
Print or get picking list from the stock controller and issue the goods as per SOP
Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard
Control stock movements and rotation(issues in/out) – once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When Issuing old goods must be issued first.
Check stock before taking stock out of the warehouse
Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request
Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured.
Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
Investigate and resolve and variances immediately.
Stock Control
Participate in stock takes on a monthly basis; and recounts when necessary.
Identify, investigate, and resolve any discrepancies.
Prepare shortages/overages list and send to Shared Service Centre
Maintain stock levels in line with operational requirements and orders.
Stock control records are maintained and filed.
Obsolete stock for disposal is reported.
Job Complexity
Know How
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (weekly) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure the department achieves its SLA with the units.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem-Solving
Interprets requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options and possible outcomes prior to making decisions.
Accountability
Takes ownership of requests and requirements.
Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters, SLAs and internal controls.
Interprets requirements in terms of services available and facilitates operational processes to achieve result.
Refers problems falling outside parameters to the Supervisor for resolution.
Receptionist
Job Purpose
Main Purpose of the Job
To interact with customers and execute front desk activities (Arrivals,Departures, Billing, etc).
Education
Grade 12 or equivalent.
Experience
Opera knowledge would be an added advantage.
1 year reception experience in a hospitality environment.
Skills and Knowledge
Accuracy/ Attention to Detail.
Assertiveness.
Excellent communication and interpersonal skills.
Proactive.
Teamwork.
Customer service orientation.
Work conditions and special requirements
Ability to work shifts that meet operational requirements (including public holidays, night work and weekends, physically able to stand for extended periods of time
Key Performance Areas
Duties and responsibilities include
Guest Service
Expectations met or exceeded
Service standards are met or exceeded
Service offering meets consumer demand/ demographic/ segmentation
Services/ facilities have been explained to meet customer needs
Grooming / hygiene standards have been adhered to
Reception Services
Accuracy and completeness of profile details
Welcome and departure experience as per SOP
Special requests have been identified and actioned within SOP
Information has been provided to meet customer needs
Cashiering Service/Revenue Management
Activity report reflects all financial transactions
Fraud prevention measures adhered to (ID’s forged notes, etc)
Suspicious transactions are identified and reported as per legislated requirements
Adheres to SOP, bank policy and legislation
Financial exchanges balance (debit to credit)
Acceptance of notes meets Reserve Bank Requirements (e.g. soiled, stained, etc)
Correct rates have been applied as per rates manual
Reservations
Correct information has been elicited as per predetermined mandatory information and system updated accordingly
Accuracy of information provided to guest
Confirmation letter as per guest’s booking requirements and company policy
Housekeeping
Desk and surrounding area is neat and tidy as per standard
Health, safety and security measures adhered to
Evacuation and Emergency Procedures / drills are carried out as per SOP.
Technical competenciesCorporate & industry knowledgeProduct knowledge & standards – rooms, facilities, promotions, etc.Proficient English written and verbal communication skillsAccommodation pricing structuresProficiency in MS Office Suite, Opera Business AcumenBasic Financial AcumenNight audit proceduresKnowledge and application of legislation relating to Safety, Health and the environmentCore behavioural competenciesCollecting InformationTeam Co-operationPeople SupervisionAppraising & developingProblem-SolvingAnalytical skillsAttention to detailReviewing / evaluating information and dataEmotional resilienceDealing with Customers (including dealing with conflict)Self-driven and presentableValuing Diversity & Inclusiveness
Engineering Manager
Job Purpose
The Engineering Manager will be responsible for providing specialised skill and guidance to Sun International business operations in dealing with complex, large scale and highly technical maintenance issues and solutions to ensure that the buildings; facilities; equipment and infrastructure across Sun International business operations are well maintained, repaired and are reflective of the Sun International brand, leading industry practice and take into account sustainable energy optimisation principles. The role will oversee the planning and project management of capital projects and/or upgrades, and modifications to Sun International’s existing Hotels and Casino properties. In addition, the role will also focus on building engaged development and maintenance talent to support pro-active and sustainable development & infrastructure solutions for the Sun International Group into the future.
Education
4 – Year Degree/Diploma in Mechanical or Electrical Engineering
GCC in Mechanical / Electrical Engineering
Experience
10 – 12 years engineering and development experience, including 5 years’ experience as an engineering manager, preferably obtained as part of a large hospitality or casino property
Good project management experience
Experience in managing professional teams consisting of the various engineering disciplines as well as architects, interior designers, quantity surveyors, etc.
Demonstrates a good understanding of Mechanical, Electrical, Plumbing (MEP), HVAC, and Fire System infrastructure including latest technological developments in Renewable Energy including Photo Voltaic (Solar), Battery Energy Storage (BES), Hydro-, Wind-, and Gas Energy Systems
Demonstrated decision-making skills to support management in achieving business goals
Skills and Knowledge
Analysing and Evaluating
Conceptualising
Influencing Skills
Managing Customer & Stakeholder relationships
Innovating
Decision-making (problem solving)
Leading people
Emotional Maturity
Advanced knowledge and capability to prepare, modify and understand complex models
Microsoft Office 365 packages with specific reference to MS Word and MS Excel
Building Industry
Financial & Business Acumen
Procurement and negotiation skills
Knowledge and skills across multiple engineering disciplines (including Mechanical-, Electrical-, Wet-, and Fire Services)
Working knowledge of SHE management systems, legislation and regulations
Working knowledge of BMS systems
Working knowledge of the ERP system (IFS)
Competence in the fields of Mechanical, Electrical, Wet Services and Fire systems
Programme management
Business Intelligence and ROI analyses
Key Performance Areas
Develop and consolidate plans, frameworks and tools for all areas of maintenance and engineering across Sun International properties to support safe and effective operational requirements
Analyse technology, resource needs, and market demand, to plan and assess the feasibility of new projects, and identify and investigate new development, environmental and energy-saving opportunities for the properties.
Stay abreast of engineering trends and align people, process and technology elements to protect the infrastructure, build assets, streamline processes and manage the transfer of knowledge and skills around engineering requirements to allow maintenance teams to effectively and efficiently produce results
Align development and maintenance plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved across the Group
Act as an engineering expert and support, translating business requirements to technical and practical solutions for business operations
Provide input and guidance to properties on the engineering of water control, treatment, and distribution; and energy optimisation projects
Engage with Renewable Energy Service Providers to ensure ongoing improvement and increase in renewable energy supply to the various Business Units.
Lead the measurement, monitoring and reporting on buildings and facilities with leading development and engineering trends and make recommendations for the improvement of current processes and standards and ensure strategic positioning, pricing and product offering
Conduct diagnostic audits of equipment, facilities and engineering processes at property level and provide leadership, advice and consultation on the maintenance and upgrading of Sun Internationals buildings across properties
Monitor the Engineering safety compliance, including the Engineering safety (SMS) and quality (QMS) compliance standards and procedures
Partners with suppliers, contractors, central and unit executive teams to develop, design, and implement a rolling 12-60 month engineering roadmap to integrate innovative and sustainable maintenance objectives and plans in order to maintain and protect the various Business Unit assets.
In collaboration with maintenance operational teams across business operations, lead and programme manage the delivery of facility / technical related maintenance, repairs and projects for multiple business unit properties across Sun International
Shared accountability for a consolidated maintenance operations and engineering budget and the management of costs against the budget
Provide consultation and oversee the upskilling of maintenance teams to enable and embed the successful implementation of maintenance and engineering standard operating processes and related processes into operations
Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability to mitigate engineering risks, and be ready to handle unexpected situations
Provide input and guidance to Business Units on the Group Property Management System (like IFS) and its related modules
Provide input and guidance to Business Units on their Building Management System and its related modules
Monitor the maintenance operations system for asset tracking, daily maintenance requests, planned maintenance requirements, and history
IT Support Technician FTC
Job Purpose
Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Education
2-Year Diploma in IT or equivalent NQF Level 6 in IT
MCSE, ITIL Foundation Certification is an advantage
Experience
Minimum of 2 year relevant IT industry experience
Meets all requirements for a Gaming licence
Able to work shifts and weekends
May be required to work overtime in line with operational requirements
Skills and Knowledge
Technical acumen
Risk Management skills
Listening skills
Telephone skills
Understanding of Technology Operations
Infrastructure Knowledge
Client Computing
Gaming Product and Service Knowledge
Hospitality Product and Service Knowledge
Key Performance Areas
Stabilise data centre environment
Detect and respond to technical problems
Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
Make recommendations on computer products or equipment to improve company productivity.
Store a spare parts inventory of systems, subsystems and component parts used in repair work.
User engagement
Respond to incidents logged by end-users that cannot be resolved telephonically
Provide desktop support by using diagnostics to facilitate prompt resolution where possible
Provide feedback to the service desk on resolution of incidents
Coach end-users in the use of certain software
Desktop installations
Make preparations for the installation of software
Install or update required hardware and software
Update SOPS and communicate with regard to resources
Update repository of standards
Vendor engagement
Liaise with vendors with regards parts, repairs, services
Schedule logistics if required
Escalate issues identified if relevant
Attend Vendor management meetings if required
Complete orders for approval with regards work completed
Learner : NC F&B Services – T
Job Purpose
Main Purpose of the Job:
To offer unemployed individuals’ exposure to Food & Beverage and hospitality skills. Learners will be exposed to various aspects of Food & Beverage and providing exceptional Food & Beverage service in accordance with company standards.
Education
Matric / Grade 12 (or equivalent).
Produce an original certified copy of ID and Matric certificate upon request
Experience
Customer service experience advantageous.
Successful completion of Learnership in National Certificate in Food & Beverage requirements.
Skills and Knowledge
Willing to commit to and undergo a 12-month Learnership inclusive of theoretical and practical components.
Ability to work shifts that meet operational requirements.
Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time).
Vision, hearing, speaking and literacy.
Ability to use basic computer application skills in the context of their own job.
Customer service orientation.
Communication.
Emotional resilience.
Attention to detail/Quality orientation.
Willing to work in a smoking environment.
Key Performance Areas
Duties and responsibilities include:
Customer Service Preparation
Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Service Execution
Ensures that all guests are greeted with a friendly smile, acknowledged on arrival, and treated with respect at all times
Interact with guests and provide professional service standards and solutions
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items
F&B Procedures
Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards
Guest Service
Complaint, disputes and suggestions are actioned / escalated as per SOP.
Staff are able to pass on all relevant information to guests.
Staff uniform, hygiene and appearance is maintained as per SOP.
Guests treated in line with individual needs.
Behavioural competencies
Dealing with Customers
Problem solving
Developing relationships
Collecting information
Verbally informing
Team Co-operation
Technical competencies
OE usage and storage
Serving Food & Beverage
Food & Beverage Product Knowledge
Front Office Duty Mgr :VC
Job Purpose
The Front Office Duty Manager is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements
Education
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
Minimum of 3 years’ experience as an receptionist in a front office environment
Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to stand for extended periods of time
Skills and Knowledge
Corporate & industry knowledge
Product knowledge & standards – rooms, facilities, promotions, etc.
Proficient English written and verbal communication skills
Accommodation pricing structures
Proficiency in MS Office Suite, Opera
Business Acumen
Basic Financial Acumen
Night audit procedures
Knowledge and application of legislation relating to Safety, Health and the environment
Key Performance Areas
Shift Supervision
Put in place staff scheduling and duty allocations to ensure maximum coverage
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Report and resolve any issues experienced
Manage the control of stock and operating equipment as per SOP for the department
Cash-ups at the end of the shift
Complete shift reports
Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences
Front Office Operations
Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Oversee and supervises guest arrivals and departures with the front office team
Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
Maintain master key control for the shift
Review daily front office work and activity reports generated by night audit
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Conduct cash-up procedures, verifying all bank deposits at the end of the shift
Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.
People Supervision
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Supervise employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Assist in providing resources and removing obstacles to performance
On boarding of new staff members
Financial Control
Authorise spend in line with budget
Report on any variances for the department
Delivered Customer Experience
Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience