Sun International Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Financial Manager : Special  Projects
2. Surveillance Mon Officer
3. Commis Chef ~ Tat – S
4. Handyman
5. Legal Advisor
6. Fleet Manager
7. BI Developer Lead
8. VIP Executive Host : PAL

Financial Manager : Special  Projects

Job Purpose

The FM: Special Projects will be responsible for the team management and leadership of multiple ancillary (supplementary to financial accounting) finance functions on the resort including debtors; procurement; operational scheduling and operations control to Support the Finance Operations Manager in the controlling financial and business risks to resort. with the aim of improving the overall financial health of the Resort.

This will include developing, implementing and maintaining an effective planning and analysis capability for the Resort, managing cash flow through effective collection of debts, managing and monitoring financial metrics, KPI tracking, and reporting; as well as the planning and delivery of business plans and solutions to complex and high value business commercial decisions and meaningful insights into business performance to enable the leadership team in establishing relevant targets which underpins effective decision-making and measuring financial performance. The role will also be required to create financial models and business cases for projects focused on improving the financial status of the business through maximising operational efficiency,  improving and managing the financial control and optimisation of company resources,

The role will also be responsible to oversee and track the delivery and budgets of the resort BBBEE pillars of Preferential Procurement and Enterprise Development in line with Sun International and the resort strategy; gaming regulations and legislation.

The role will also be responsible to Manage and oversee and track the delivery the procurement function ensuring good governance principles are followed, track the delivery of procurement function to the Resort and establishing budgets and tracking delivery of the resort BBBEE pillars of Preferential Procurement and Enterprise Development in line with Group company strategy; gaming regulations and legislation.

The role will also be responsible for the management and oversight of the Resort’s labour scheduling function, developing associated metrics and KPI’s and tracking delivery of labour costs and related drivers against these metrics and KPI’s. in line with policy, frameworks and tools based on researched leading and industry practice and relevant statutory regulations.

The role will achieve these objectives by partnering with the Sun City hospitality leadership and finance teams, as well as relevant hospitality business partners and suppliers. This role will also be required to support specialised resort financial projects as required

Education

• B.Com Honours (CTA)

Experience

• At least 5 years’ experience in a general financial accounting environment
• Experience in a hospitality accounting environment
• People supervisory experience

Skills and Knowledge

Core behavioural competencies

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Deciding
• Emotional Maturity
• Ability to handle pressure and meet deadlines

Technical / proficiency competencies

• Knowledge of statutory legal and tax requirements and latest developments
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Team Planning
• Product and trend analysis
• Stock control
• Integrity
• Hospitality Revenue analysis
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar (advantage),
• Business acumen

Key Performance Areas

Job Scope & Responsibilities

• Oversee and review the recording of financial transactions and consolidated reporting processes for F&B and hotels on the property, ensuring these are accurate, up-to-date and complete
• Monitor and manage productivities and payroll costs for the hospitality division
• Conduct an analysis of F&B and Hotel business results and identify relative trends to ensure realistic forecasts
• Review Kofax Total Agility (KTA) queues for resolution
• Liaise with SSC/ Financial Operations Manager on any SSC issues concerning supplier payment delays
• Assist SSC with AP accruals at month-end
• Provide details of departmental recharges to the SSC for processing
• Conduct spot checks on cash-ups
• Compile annual Budgets, forecasts & controls
• Manage departmental Capex requirements
• Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances, reporting any unusual variances relative to budget and previous year
• Drive the effective management of Paymasters within the Hotels – ensuring timely clearing and adequacy of accruals on the balance sheet
• Manage received-not-yet-invoiced (RNYI) across the hotel properties and liaise with SSC to clear long outstanding items
• Keep track of open purchase orders, long outstanding purchase orders and Purchase orders after Invoice
• Liaise with Supply Chain Management (SCM) on hotel related matters – implementing control to manage high stockholdings, transfers between hotel units, par stock values of operating equipment, cost of sales percentages, etc.
• Oversee and monitor accounting standards, processes and practices at a hotel operations level, ensuring the integration of group standards, aligned and updated with new legislative and tax regulations
• Implement sufficient control measures (including systems and processes) & checks within each hotel department to mitigate any financial risk to the business, completing Control Self-Assessment (CSA’s) for the hotel operations with a view of monitoring compliance and addressing short comings
• Monitor the Dashboard metrics and performance of the hotel accountants in managing their individual score cards
• Co-ordinate year end activities and reporting in areas of hospitality
• Co-ordinate internal and external financial audits in the hotels
• Consolidated financial reporting on departmental projects and initiatives, providing value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various hotel operations.
• Prepare Balance Sheet reconciliations for Hotel related accounts for review by Financial Operations Manager
• Review consistency of monthly, forecast and budget income statements metrics across the hotel properties
• Ensure correct VAT and tax treatment within hospitality accounts
• Drive hospitality room night metrics – focus on cost per room nights sold
• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs and perform on the job training and coaching to close developmental gaps
• Manage employee relations within the hotel accounting team
• Performance contracting, reviews and development
• Recruit and resource for talent for positions
• Onboarding of new staff members
• Act as the SME on Financial statutory legislation and tax requirements
• Communicate actively with hotel managers to review cross-departmental impacts and provide relevant insights
• Communicate with Financial Operations Manager and report on revenue and financial position of hotels as required, and consult with FOM and Functional heads on results and areas of concern
• Serve as Liaison and key contact between Finance and Hotel Managers
• Facilitate communication between hotels and service providers with specific focus on cost control and managing recharge processes with providers

Surveillance Mon Officer

Job Purpose

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
• Experience using surveillance /equipment an advantage

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information
• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span

Key Performance Areas

Surveillance Monitoring

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures
• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department

Reporting & Administration

• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards
• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required

Job Complexity

Know How

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

• Takes initiative in making decisions which are made within limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving queries.

Accountability

• Takes ownership of requests and requirements.
• Operates within rules, regulations, system parameters and internal controls.
• Interacts and provides operational surveillance support and information to multiple teams across the business operations
• Refers problems falling outside parameters to the manager for resolution.

Commis Chef ~ Tat – S

Job Purpose

Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations.

Education

• 1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 6 months experience in culinary operation

Skills and Knowledge

• Team Co-operation
• Dealing with customers – coping with rudeness, preparation of food
• Judgement through the senses viz aroma, taste, colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

Key Performance Areas

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food  / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads,  cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks – reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs
• Competence on current food products and methodologies
• Appearance and functioning of kitchen work station is maintained /reported as per SOP
• Response times to customer orders and requests in line with SOP and SLA
• Operating equipment is set-up and stored in line with specifications
• Guest service targets are achieved
• Adherence to grading standards and Company procedures
• Audit targets achieved
• Reduced Cost of Sales (reduced wastage / spoilage)

Culinary Governance standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards  own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Reduced breakage and loss of operating equipment
• Reduced stock loss
• Equipped and dressed for service in line with SHE standards

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Response times to customer orders and requests in line with SOP and SLA
• Operating equipment is set-up and stored in line with specifications
• CLEAR service standards applied consistently when interacting with customers
• Availability to guests as per guest needs
• Complaint, requests and suggestions are resolved
• Available and knowledgeable to pass on all information (including menu, promotional information, functions, facilities, etc) to guests
• Guest service targets are achieved

Job Complexity

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
• Interprets customer requirements in terms of products available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.
• Takes ownership of special requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Handyman

Job Purpose

Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing; painting; HVAC; flooring; and general facility repairs.

Education

• Grade 12 or equivalent National Technical Certificate

Experience

• Minimum of 1 year experience in a general maintenance repairs.
• Ability to work shifts that meet operational requirements.
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements.
• Manual dexterity, overall coordination and good balance are required.
• Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to perform repetitious arm and wrist movements.

Skills and Knowledge

Core and Personal Behavioural competencies:                     

• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Technical / Proficiency competencies:

• Working experience of SHE legislation and standards
• Use and storage of tools and maintenance equipment.
• First-line troubleshooting in areas of:

–         Carpentry work;

–         Electrical;

–         Plumbing;

–         Painting;

–         HVAC;

–         Flooring;

–         General facility repairs.

Key Performance Areas

         General, Equipment, Infrastructure and System Maintenance

• Check in with services office for scheduled jobs after the completion of each job and at the end of each work day.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to various equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete routine and light repairs in line with identified faults.
• Inspect and audit supplies, machinery and systems and address any risk areas
• Assist tradespeople with electrical, plumbing or HVAC repairs
• Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs.

Maintenance Compliance

• Inspect and test different systems to ensure compliance with safety regulations.
• Store maintenance assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations.
• Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems; as well as regulations around HVAC requirements.
• Keep up to date with policies and procedures for installing, maintaining and repairing HVAC equipment or machinery; as well as revised testing or installation procedures, and align practices.

Legal Advisor

Job Purpose

The Legal Advisor will be responsible for the drafting, review and facilitating the finalisation and approval of business contracts across business functions for the business unit, including analysing of bids and proposals and ensuring that the specifications of binding agreements with customers, vendors, and business partners (including service providers and concessionaires) are legal and comply with company policy in a manner which fully protects the Company’s legal and commercial interests, identifying and managing associated contract related risks and following relevant escalation channels.  

This role will provide support to Central Office Senior Legal Advisors with legal matters relating to Sun City and Sun Vacation Club (exclusive of the administration of sales contracts on a day-to day basis and includes assistance with review of any regulatory-related governance documents pertaining to the management association and governance documents and templates relating to Group Procurement processes

Education

Grade 12 / Matric 

LLB Degree or LLM Degree or equivalent

Experience

• Minimum 5 years corporate legal advising, including experience in business commercial contract management within a similar environment.
• Experience with procurement processes and policies in managing relationships with business partners is an advantage

Skills and Knowledge

Core behavioural competencies

• Conceptualising
• Influencing and negotiating skills
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Responding with urgency
• Decision-making
• Leading people
• Emotional Maturity
• Controlling

Technical / proficiency competencies

• Thorough knowledge of contracting management system
• Business and commercial acumen
• Legal research
• Drafting of correspondence
• Contracts management and negotiation
• Corporate governance & industry knowledge
• Working knowledge of Legislation and Regulations relating to the hospitality industry
• Working knowledge of procurement policy and process mechanisms
• Risk Reporting

Key Performance Areas

Job Scope & Responsibilities

• Oversee the contracting process as executed by departmental contracting champions and provide contract support for internal stakeholders to obtain business objectives.
• Support the championing of M-files users and contract management across the unit including oversight of training and coaching to stakeholders where necessary
• Update and track the optimal use of M-files for contracting across business
• Draft contracts with business partners to ensure validity and legal binding is aligned to business requirements and the Company’s commercial interests
• Update templates (inclusive of contracts, tender-related documents, and associated scope of works) in line with reviews and amendments to policies, standards operating procedures and related governance documents
• Maintain contracts to reflect current legal trends and amendments to business requirements and legislation and mitigation of legal risks
• Identify, report and escalate risk to the Sun City management team and Senior Legal Advisors where appropriate
• Analyse and investigate case law and legislation relative to legal concern and structure remedies and provide solutions
• Drafts legal documents, contracts, correspondence, undertakings, opinions, memoranda and other briefing documents as required by business
• Prepare for and attend attorney meetings in terms of contract negotiations and guide Sun City management on taking appropriate decisions across the multiple business areas.
• Interact with litigation professionals and support Senior Legal Advisors with management of litigation professionals and legal teams within time, cost and quality parameters on various projects.Monitor that executives manage business partners in order that they are held accountable for performance as per SLA’s e.g. violations of contract.
• Facilitate forums/ discussions to ensure resolution of problems between operations and business partners with regards the contracted agreement.
• Clearly define the working and administration processes between parties to ensure maximum efficiency from both a Sun City and business partners perspective
• Track that payment obligations to business partners are met as per contract agreement.

• Conduct periodic contract and SLA audits
• Acts as liaison between clients, business units, business leadership and third parties on contract issues, responding to queries and resolving issues to the satisfaction of the affected parties
• Respond to questions posed by management and team members relating to policies

• Liaise with Group legal in initiating and overseeing the management of risk claims for Sun City
• Address any risk areas and collate information from the business unit that may be required for insurers, management or business unit management reporting

Fleet Manager

Job Purpose

• To manage the Sun City transport operations and to ensure that the fleet is operational at the most effective cost.

Education

Qualifications

• Grade 12
• Relevant tertiary qualification in Fleet Management

Experience

Experience

• Minimum of 5 years fleet management experience in a similar environment of which 3 years must be at Transport Managerial level
• Computer literacy MS Office
• Valid unendorsed drivers license Code EC1 (Code 10) & Public Drivers Permit

Skills and Knowledge

Skills

• Accuracy/ Attention to detail
• Assertiveness
• Communication (written / verbal)
• Cost consciousness
• Decision making ability
• Leadership
• Organising / Planning
• Problem solving

Knowledge

• Business policies, procedures and processes
• Knowledge of Fleet Management
• Organisational Understanding
• Knowledge of geographical region
• Product & portfolio (Transport services)
• Supplier/ contractor understanding / management

Key Performance Areas

Fleet management

• Fleet complies to all legislative prescripts (Road Traffic Act etc) e.g. licences, COR’s
• All fines have been processed as per SOP’s
• Fleet is available for utilisation as per operational requirements
• Vehicles are utilised appropriately –  correct vehicle for the correct purpose (fit for purpose)
• Optimal fuel utilisation in accordance with industry standards
• Vehicle abuse reported and controlled as SOP’s
• Fleet maintained as per SOP’s – cleaning and servicing

Guest & staff transportation

• Service provided in accordance with daily transportations schedules
• Guest requirements met as SOP’s
• Complaints resolved as per SOP’s
• Service is operational to suit the demand
• Alternative arrangements are made to suit urgent requests

Transport control room managed

• Transport requests processed as per SOP’s
• Complaints dealt with in accordance with SOP’s
• Charges administered as per company standards
• Control room staffed to suit operational needs and per SOP’s

BI Developer Lead

Job Purpose

The Business Support Division will lead innovation, and business technology services via a shared services model to business operations to enable the optimal use of digitisation, systems and processes to support the business in the achievement of objectives and provide insights into new revenue and value-producing opportunities. This will include delivering detailed business analyses, project planning, monitoring and measurement for group-wide business projects and changes; and lead the integration of new and changing processes and systems into operations based on the agreed requirements of the business segments, and insights from specialised support functions.

The Business Intelligence Developer Lead will be responsible for leading the BI development team in translating business needs to technical specifications; design, build and deploy BI solutions. This will include conducting analyses and provide meaningful analytics and insights, integrating data from various internal and external platforms and provide business intelligence to enable effective decision-making across the multiple functions in the organisation, in line with Company standards and regulations. The role will work closely with the business segments, IT and other stakeholders and will support the project team in making recommendations on improving processes, efficiency and business practices.

Education

• Minimum BSc/BCom in Computer Science, Engineering, Information Systems, Informatics or related fields
• Certification in SQL Database and Reporting

Experience

• 6-8 years’ BI development experience including in-depth experience with the BI Data Visualisation Tools.
• Experience in Casino Gaming environment is an advantage
• Experience with cloud computing is an advantage

Skills and Knowledge

• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Managing relationships
• Taking ownership
• Responding with urgency
• Collaborating
• Advanced skills in MS Office, and Sharepoint
• Mastery at working with graphical and numerical data and statistics
• SQL report builder
• In-depth experience with data visualisation & reporting tools such as the Microsoft BI (SSIS, SSRS and SSAS  Cognos, Qlikview,Qlik sense,  Power BI (MDX & DAX))
• Knowledge of Geo Spatial mapping tools
• Master data management (data modelling; relational databases) & Data warehouse concepts
• Project management skills
• Business acumen
• Testing methodologies and practices
• Experience with Azure Data Warehouse advantageous
• Formulating business requirements
• Story telling with data

Key Performance Areas

• Provide input into the relevant frameworks, models and practices within the BI Development space
• Collaborate with business operations and conduct business analyses and scope, track and prioritize individual business requirements
• Identify and advise on suitable metrics to provide the business with relevant business intelligence
• Lead the analysis and planning activities within the development space including online testing of business data collected from the data warehouse and various business systems
• Lead risk and quality management by writing test plans, managing the execution of testing and making recommendations
• Present on dashboards and reporting solutions and advise on ways to enhance these analytics to further support business
• Extract and analyse data, identifying  trends in systems and applications and provide insights aimed at driving business performance
• Design and develop solutions that will provide business intelligence for improvement of business processes and growth within the business operations currently and predict future forecasts
• Create and apply data management solutions that are relevant and provide information for the business to ensure the data adds value to the operations and that the business remains relevant and competitive.
• Design and build a single view of the customer across all activities, spend, demographics and behaviours
• Apply data management governance to ensure absolute accuracy and quality of analytics and information produced
• Report on key metrics, analysing and interpreting trends and providing actionable insights based on available analytics data
• Develop and present business intelligence reports and draft recommendations for consideration across the multiple functions within the business
• Submit data-sets and related reports to the various stakeholders on a regular and ad-hoc basis
• Research and keep up to date with relevant data visualisation and BI platforms, dashboards and channels and remain updated with policies and procedures and leading practice.
• Support the execution of any recommended changes and solutions developed
• Educate team, properties and other internal stakeholders on the detailed analyses and the importance of data interpretations and its impact on business performance with advice on performance optimisation
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline.

VIP Executive Host : PAL

Job Purpose

The VIP Executive Host for the Palace Hotel is responsible to serve as the Executive point of contact for VIP, media and long-stay guests visiting the hotel; and for implementing a personalised VIP guest programme, including the identification and profiling of VIP guests and the design of tailor made, luxurious and personalised experiences for these guests with the aim of creating a superior and memorable stay; building and developing strong, sustainable relationships with guests in the domestic and international markets, maximising return hotel business and growing the Palace hotel brand as the destination of choice, in line with luxury 5 star standards. 

The role will also be responsible for collaborating with resort marketing on PR content for the Palace on various social media channels and assisting with the Palace’s special events marketing plan; execution of marketing collateral within the unit and co-ordinating of events within the hotel.

Education

• Grade 12
• 3 Year Diploma in Marketing / Communication or Hospitality Management

Experience

• Minimum of 8 – 10  years experience in a guest relations environment including a minimum of 3 years in a PR environment working with VIPs and guest protocols

Skills and Knowledge

• Integrating skills
• Creating solutions
• Analysing
• Initiating and Implementing Skills
• Ownership and Control
• Managing Guest & Stakeholder relationships
• Passionate, friendly and professional personality is critical
• CRM systems
• Negotiating skills
• Advanced PR and Communication skills at all levels
• Report writing
• Advanced written and verbal communication skills

Key Performance Areas

• Review guest reservation lists monthly, weekly and daily to identify and flag current and potential future VIP, media and long-stay bookings
• Participate in managing high-value guest bookings to increase guest visits and promote revenue growth, including communicating and conducting regular follow-ups to maintain the relationships with potential guests, promoting brand loyalty and ensuring the Palace Hotel as the hotel destination of choice
• Research and profile guests using social media channels and other data available to the hotel, to understand guest preferences and choices
• Research and understand required protocols associated with VIP guests of various religions, nationalities etc.
• Provide input and insights and create VIP plans by determining and evaluating trends and guest preferences, using business intelligence tools and data to ensure the Palace guest experience remains relevant and attractive
• Collaborate with PR and Marketing in identifying potential social media content and assisting with the Palace’s special events marketing plan
• Plan and execute marketing collateral within the unit and co-ordinating of the actual  events within the unit (Site inspections; Easter; Mothers Day; Festive Season program etc.)
• Utilise guest recognition triggers to enhance guest experiences, creating and adapting luxurious and personalised experiences for these guests and their parties
• Act as the primary contact and authorise all site inspection bookings for the Palace, conducting the site inspections and tours, and leveraging the opportunity to upsell on resort facilities available to guests, including special group and events bookings
• Build and maintain networks with VIP hotel guests to build relationships through various planned guest activations
• Facilitate and attends pre-conference meetings when required
• Provide clients with relevant solutions / options and pricing for conferencing that are innovative and in line with industry trends
• Collaborate with the events teams in documenting and confirming VIP function set-up and requirements
• Oversee the co-ordination and implementation of programmes for educational SED groups visiting the hotel
• Facilitate the co-ordination and management of VIP events and promotions within the hotel with relevant departments and host these signature events to build and grow relationships with key guests
• Educate and train operational teams on important guest information, protocols and plans prior to guest arrivals; and consult and communicate plans with relevant departments and senior management to create awareness around visiting VIP guests
• Implement plans and initiatives to promote Sun International’s resort facilities, events and VIP guest recognition across business operations
• Collaborate with unit teams around plans for VIP guests visiting the properties, including transport, meet and greet processes on arrival and departure, conducting of room checks and reservations; tickets for special events, etc.
• Oversee the co-ordination and arrangements for relevant VIP guest excursions, activities and requirements during their stay, liaising with relevant departments to ensure the seamless implementation of these activities
• Manage VIP and long-stay guests’ special requests and all inbound calls to resolution, handling any guest complaints, disputes and suggestions timeously during their stay, escalating particular challenges or areas of concern
• Recognise guests on special occasions including birthday and other important dates
• Manage guest profiles using the relevant CRM system to accurately record and update clients’ profiles with preferences on an ongoing basis in order to maintain data integrity and insights for future bookings
• Maintain the confidentiality of guest’s information in all customer management systems
• Record and report on ROI’s for all functions and VIP initiatives; as may be required
• Provide input into innovative concepts and guest insights to showcase opportunities that will increase guest activity, site visitations and footfall to the property
• Track and analyse feedback from clients with regards their experiences after their stay, taking note of any remedial action to address areas of concern with relevant stakeholders
• Host and entertain guests as required
• Collaborate with Resort Marketing to develop content and publicity plans for the hotel to maximise positive publicity for the hotel and ensure the correct target market is reached
• Compile and deliver content for media releases around the hotel and publicity material in conjunction with PR Agency
• Build relationships and exploit strategic opportunities with media
• In collaboration with resort marketing, check that all public communication from a hotel perspective is aligned with the hotel brand as a leading hotel of the world
• Communication within the unit and external stakeholders; promoting the Palace’s guests VIP and events (when required)

Click here to apply

All the best with your applications.