To apply, click on the link at the end of the posts and all the best with your applications.
Financial Advisor
End-User experience engineer
Cloud Engineer (IaC Specialist)
Infrastructure Performance Administrator
JAVA Developer
Internal Auditor
IT Auditor
Accountant (Junior)
Contact Centre Consultant
Financial Advisor
Personal Attributes and skills:
Strong Customer focus
Networking skills
Able to work autonomously.
Strong Planning and organisational skills
Experience Required:
NQF 5 industry recognized qualification (minimum of 120 credits)
RE 5 (preferrable but not essential)
Important Information about the Role:
Own Insured Vehicle and Driver’s License (essential)
Durban based but working from home (office allowance offered)
Full product training & financial planning training offered.
Ongoing support and assistance
Be willing to be a part of a team
Training allowance offered during first two months.
Commission only & incentives paid on targets reached.
Full employee benefits – group life, income protection & pension / provident offered
End-User experience engineer
Key Purpose
The core function is to monitor end user experience, improve user experience, report and automate fixes to common problems and liaise with product owners to drive solutions to problems uncovered. In addition, ensuring SLA’s are met.
Areas of responsibility may include but not limited to
Monitor End user applications and devices.
Record and monitor critical business applications.
Creation of dashboards for other teams
Report on trends of problem areas
Automation of fixes through PowerShell scripting
Improve user digital experience
Personal Attributes and Skills
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Education and Experience
Scripting experience (PowerShell)
IT Diploma or Degree
Business Intelligent tools (Power Bi, Tableau)
A+ and N+
Automation tool knowledge
Understand Desktop OS (Windows 10)
Report Building
Build PowerShell scripts
End user Monitoring experience
Cloud Engineer (IaC Specialist)
Key Purpose
The Cloud engineer’s purpose is to design, deploy, and manage secure and scalable cloud infrastructure solutions using platforms like AWS, Azure, or Google Cloud. The incumbent will also be responsible for automating processes, monitoring performance, and optimizing costs to support the organization’s cloud-based services. Collaborating with cross-functional teams to ensure efficient and compliant cloud operations will be part of this role.
Areas of responsibility may include but not limited to
Collaborate with cross-functional teams to design, develop, and implement IaC solutions using Terraform and SaltStack to provision and manage cloud resources.
Build, configure, and optimize cloud infrastructure components, ensuring high availability, scalability, and security.
Develop and maintain reusable and modular IaC templates, scripts, and configurations to streamline provisioning and deployment processes.
Troubleshoot and resolve infrastructure issues, perform root cause analysis, and implement corrective actions to enhance system reliability.
Work closely with DevOps and Development teams to integrate IaC practices into the continuous integration and continuous deployment (CI/CD) pipelines.
Stay current with industry trends and emerging technologies in cloud computing and IaC to provide innovative solutions and improvements.
Implement and enforce best practices for infrastructure security, compliance, and monitoring within the IaC framework.
Contribute to documentation, knowledge sharing, and training materials to facilitate the adoption of IaC practices across the organization.
Technical skills
In-depth expertise in:
Terraform and SaltStack
Ability to design, write, and maintain complex IaC codebases
Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
Advanced DevOps skills
Ability to automate manual process in the Cloud (Automated deployments or testing) – Intermediate
Education and Experience
Completed Matric
Relevant I.T degree or diploma
Cloud Certification in either Azure or AWS (i.e. AZ-400: Designing and Implementing Microsoft DevOps Solutions or AWS Certified DevOps Engineer)
AWS Certified DevOps Engineer (Professional)
Terraform Associate Certification
Salt Stack Certified Engineer
A minimum of 5 years’ experience in cloud engineering or related experience (e.g. Development on languages such as Java, .Net), with a focus on implementing enterprise level solutions.
Hands-on experience in deploying, managing, and automating resources within various cloud platforms such as Azure, AWS, Google Cloud, etc.
Infrastructure Performance Administrator
About Infrastructure Performance Management
Infrastructure Performance management was coined within Discovery, for a requirement that arose to install, configure, maintain, and monitor the IT infrastructure and application monitoring stack, this extends to Discovery’s local and international companies, the function residing within the Technology Infrastructure department.
The framework is based upon ITIL principles and the best practices of Event Management. The team dovetails closely with the Event Operations team, who successfully escalate and notify back-office teams of IT threshold breaches, preventing any potential outages and business disruption.
Key Purpose
The Infrastructure Performance Administrator role reports into the IT operations manager for the purpose of supporting, servicing, configuring, monitoring IT Infrastructure, and performance, availability, including maintenance of the monitoring environment. Also providing infrastructure and application performance management support to Back Office and System teams. Close engagement with Events Operations and Incident Management teams by means of updates to configurations and procedures. Interaction with product vendors are also required. Key importance is focusing on uptime and ensuring timely resolution in the event of failures. The role requires troubleshooting and investigating the root cause of application and infrastructure operational failures, while providing recommendations for remediation controls.
Areas of responsibility may include but not limited
To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
Focusing on the enhancements and application of the current and new core monitoring systems
Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
Resolve incident/request/workflow assigned to team within the specified SLA
Personal Attributes and Skills
Working with People
Adhering to Principles and Values
Planning & Organising
Delivering Results and Meeting Customer Expectations
Deciding and Initiating action
Presenting and Communicating Information
Applying Expertise and Technology
Adapting and Responding to Change
Coping with Pressure and Overcoming setbacks
Problem Solving
Attention to detail.
Education and Experience
Matric – Essential
IT Diploma or Degree – Essential
4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment – Essential
Design, code, test, debug and correct program modules in development for the back-end service providers. Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Work with the system architect/analyst to define the system design and then develop and test the necessary code that will be deployed.
Areas of responsibility may include but not limited to:
Design
Translate business requirements into technical designs adhering to VitalityHealth processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
Research and find effective solutions to technical issues that arise
Estimate development timelines based on business requirements
Development
Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
Conduct unit testing and fix any defects found
Testing
Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary
Support / Troubleshooting
Assist system users with technical support issues and handle according to defined procedures
Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
Personal development
Keep abreast of current technological trends and how these might be applied in the Discovery environment
Constant improvement of knowledge of the various applications, their functionalities and data models
General
Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
Able to build business relationships with other members of team and the business areas we support
A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification
Knowledge
Knowledge of commonly used design patterns
Excellent understanding of Object Orientated principals and Java language fundamentals
Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
Agile Methodology
Experience
A minimum of 2 or more years Java systems development experience with exposure to core
Java EE knowledge and experience
Internal Auditor
Key Purpose
The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must be driven, possess a sense of urgency and work flexibility.
Areas of responsibility may include but not limited to
Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
Perform audit in line with Audit Methodology and Audit Software requirements.
Assist Senior Internal Auditor in preparation of engagement letter.
Document systems descriptions and/or walkthroughs for the scope areas identified within the engagement letter.
Obtain approval from business for documented system descriptions and/or walkthroughs.
To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports.
Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
Document risks and controls for the scope areas identified within the engagement letter.
Obtain approval from business for documented risks and controls.
Prepare test procedures for adequate controls.
Perform fieldwork testing.
Draft working papers in line with GIA methodology
Provide feedback to Senior Auditor / Audit Management regarding progress on activities.
Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections.
Escalate cases where feedback is not received.
Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
Confirm errors / control weaknesses identified with business prior to drafting observations.
Draft observations for confirmed errors / weakness and rate observations
Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate.
Update Audit Software with all required information and sign off working papers.
• Schedule meetings with Audit Manager for the combined review of mini appraisals.
General
• Stay up-to-date with Internal Audit profession and industry developments.
• Ongoing development and improvement of audit methodology.
• Travel if required.
Education and Experience
• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing
/ Information Systems / Auditing as majors)
• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)
• 2+ years audit experience
• IT General Control Reviews.
• Application control reviews.
Essential knowledge:
• Internal Controls
• Risk management framework (COSO)
• IT General Control reviews
• Application Control reviews
• Internal controls
• Corporate and IT governance
• IT Infrastructure technical knowledge (reviewing of databases and operating systems)
• CAATs / data analytics
• Cyber and information security
• Computer literacy
The following would be deemed as an advantage (and would be required for career progression):
• Studying towards or in possession of relevant Bachelors or Honours Degree
• Financial Services experience
Competencies
Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in
a logical and systematic manner to reveal all the implications of the consequences of situations
Communication Skills: able to communicate clearly both verbally and in writing.
Relationships: building relationships with auditees, business and external auditors.
Reporting Skills: ability to consolidate information and compile reports reflecting the necessary
relevant information
Accountant (Junior)
Key Purpose
To perform journals and reconciliations for Discovery Insure within set SLAs.
Areas of responsibility may include but not limited to
The successful candidate will be responsible for monthly journal preparation and loading as well as reconciliations
Timeous clearing of variances as required and adhering to month end deadlines
Ad hoc tasks as required from time-to-time.
Personal Attributes and Skills
Working with People
Adhering to Principles and Values
Planning and organising
Delivering results and meeting customer expectations
Following instructions and procedures
Adapting and responding to change
Coping with pressure and setbacks
Balance needs with financial controls
Adhering to reporting deadlines
Qualification and Experience (Advantageous)
Matric (Essential)
Diploma/Degree in Finance tertiary qualification (or in progress)
Minimum 1 year working experience in finance role (Essential)
Knowledge
Financial acumen – intermediate
Microsoft Excel – intermediate
Sage system – Intermediate
Accounting system – intermediate
Alcehmex – basic
VAT – basic
Contact Centre Consultant
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
Delivering results and meeting customer expectations
Presenting and communicating information
Writing and reporting
Analysing
Deciding and initiating action
Working with people
Achieving personal work goals and setbacks
Following instructions and procedures
Skills
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate
Time Management
Personal Attribute and Skills:
Customer Centric
Empathetic
Education and Experience
Education:
Matric with Mathematics or Accounting
Having a achieved a minimum of 50% in English in Matric
Basic MS Office Skills
Experience
At least 12 months working experience in a customer services environment