Mr Price – Call Centre

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To apply, click on the link at the end of the posts and all the best with your applications.

Call Centre Agent (New Accounts)

JOB DESCRIPTION

Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

RESPONSIBILITIES

Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
Telephonically confirm employment and personal details to verify information provided on the store application forms.
Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base.
Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

QUALIFICATIONS

Grade 12
1 year call centre experience – in a new accounts environment
Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).

Collections Agent- Night Shift

JOB DESCRIPTION

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

RESPONSIBILITIES

Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
Efficiently processing customer refunds, processing and reviewing account adjustments
Resolving client discrepancies and short payments
Accurately updating customers’ personal, employment and contact information to maintain their details
Effectively rehabilitating customers through excellent customer service standards
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you?

Uncapped incentive when your targets are achieved
Learning and Development, and Career Growth opportunities within the Mr Price Group
All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.