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Digital Commerce: Product Owner: Payment and POS

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
Review integration and architecture specifications and provides input to ensure they address all requirements.
Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
Continuously refine and sequence the product backlog:
Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
Ensure all user stories are written and that each user story has acceptance criteria.
Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
Provide clear solution direction to the agile team (or multiple agile teams)
Apply economic decision making.
Sequence user stories based on team PI objectives.
Balance PI objectives with local team requirements.
Ensure team backlog readiness for next iteration.
Include the team in backlog refinement.
Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
Help create a release plan and track progress towards the release of a product.
Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
Adhere to and improve customer service levels across businesses and service.
Provide integrated reporting and feedback.
· Engage at a senior level with respect to customer centric product concepts and best practices.
· Serve as a lead subject matter expert to guide product development.
Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
Certified Product Owner / certified SAFe Product Owner – (essential).
+6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
InDepth understanding and experience with analytics and big data – (essential).
Strong commercial experience in digital led business development environments – (essential).
Extensive Customer user and loyalty experience – (essential).
Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
General marketing or retail experience – (essential).
Ecommerce experience – (essential)
Exposure to the African digital market and customers – (desired).

Specific experience: Payments and POS

Previous experience implementing payment solutions within B2C Ecommerce (online card payments, wallet payments, loyalty programmes, instant EFT, gift cards, vouchers, etc.)
Understanding of the latest trends in payment technology and opportunities available to make online payments more seamless for Ecommerce customers.
Previous experience troubleshooting payment issues and working with business partners and developers to implement innovative solutions and robust business logic.
Understanding of payment reconciliations at a high level, to enable the development of functionality to improve reconciliations between multiple data sources
Basic understanding of point-of-sale systems and how to interface an online sale and tender (payment) types into POS files for downstream consumption and financial reporting/reconciliation.
Comfortable with high level of ambiguity when designing payment and POS solutions
Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.
Excellent problem-solver and analytical thinker with the ability to focus on what is most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.
Excellent product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.
Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.
Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

Key competencies and work ethic

Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.
Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.
Leadership and influencing skills – Empower and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.
Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.
Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Rainmaker:Paid Media Specialist

Job description

At ShopriteX, we’re re-imagining grocery retail. Everyday we’re working hard to make the everyday effortless for our customers. We do this, by removing friction and driving a tech-led future for the Shoprite Group of companies – Africa’s biggest retailer.

We’re looking for 2 x talented Paid Media Specialists to join us at our digital innovation hub, ShopriteX (based in Brackenfell, Cape Town), working exclusively on Checkers Sixty60 – South Africa’s number one grocery delivery app, that has achieved over 40 awards for innovation, UX design and marketing excellence, in less than 5 years.

As Sixty60’s Paid Media Specialist you’ll have exclusive access to the continent’s largest audience of retail customers, rich shopper data and advanced analytics to create cutting-edge precision digital marketing campaigns.

We’re looking for South Africa’s hottest talent to join our growing team. If you’re excited by this opportunity within the Rainmaker Media team, working exclusively on Checkers Sixty60, and you’re a skilled Paid Media Specialist (where you’ll demonstrate your expertise in programmatic, social and search), then we’d love to meet you!

Powered by Africa’s largest retailer, Rainmaker Media is the Shoprite Group’s internal agency. It provides industry-leading digital marketing services to the Group (including Shoprite, Checkers and Checkers Sixty60), plus the Group’s vast list of supplier brands, armed with massive budgets, and ambitious performance targets.

Role Purpose

The purpose of the Paid Media Specialist is to drive brand awareness, app installs and conversion through innovative digital advertising campaigns.

You will be responsible for the entire campaign lifecycle, from strategy and creative development to implementation, optimisation, and reporting on Checkers Sixty60’s campaigns.

Role Description

Maximise ad delivery efficiency and effectiveness through the successful execution of Checkers Sixty60’s digital campaign strategy and all related operations.
Develop and manage Checkers Sixty60’s end-to end delivery of digital campaigns across platforms, from briefing, planning and execution of campaigns, to invoicing, reporting and post campaign analysis.

Manage and ensure data, technology, and strategy work together to maximise ad delivery efficiency and effectiveness.
Effectively manage own portfolio of work while collaborating with creative, strategy and technology teams and vendors to implement and create integrated ad campaigns.
Build strong relationships with internal and external stakeholders to ensure the delivery of digital campaign plans.
Evaluate the effectiveness of campaign strategies, provide recommendations, and adjust optimise performance and goal conversion.
Provide analysis and insights for reporting, including post campaign reporting, to stakeholders.
Ensure invoices are accurate and campaign budgets are executed within required parameters.
Keep the brand up to date with changes and advances in the digital marketing landscape and advise on new channels, innovations and approaches to adopt.
Conduct research and utilise insights to optimise and grow future campaigns.
Monitor local and international digital media properties to ensure adherence to best practice principles and provide technical/media assistance when needed.

Qualifications and experience

Degree or Diploma in Marketing, Advertising, Media or related – (essential).
+3 years’ experience in paid media advertising or a digital campaign management role in an ad ops environment – (essential)
A proven track record of delivering multiple and large campaigns across digital touchpoints and channels, using analytics to inform and scale successful marketing campaigns – (essential).
Skilled and proficient in the use of paid advertising tools (AdWords, Google Ads, DV360, Meta, TikTok, tracking and verification tools) – (essential).
Broad knowledge of the media and marketing ecosystem – (essential).
Demonstrable knowledge and experience of marketing principles and practices including customer journey management and content development experience – (essential).
Strong commercial acumen and understanding of the media landscape within the broader retail industry – (essential).
Strong proficiency in MS Office – (essential).
Experience using marketing automation tools like Braze, Salesforce, Insider etc – (advantageous)

Key competencies and work ethic

Digital account management: strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.
Passion for digital marketing with subject matter expertise in marketing principles and practices.
Excellent team-working: contributes towards building a positive team morale.
Excellent communication, presentation and story-telling skills: articulates ideas and concepts in a creative and meaningful way.
Commercial acumen and business understanding of the broader retail industry.
Dynamic personality and the ability to think outside the box.
Proactive with initiative to drive new ideas and content.
Excellent facilitation skills: organised with strong time, delivery and planning management.
Interpersonal skills: builds strong relationships and manages conflict and competing priorities well.
Flexible thinker with the ability to make sound independent decisions.
Project management skills, with the ability to balance multiple projects and priorities in a large scale, complex environment.
Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
Results-oriented and quality focused.
Self-starter and generator with the skill and discipline to work independently and across multi-functional teams.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Senior React Engineer

Value Proposition

This Senior Software Engineer will join our talented digital commerce product development teams who are working on amazing mobile and web experiences for our customers. We are enabling a digital commerce platform using best of breed technologies and world class software engineering practices. We are proud to be publicly recognized as the largest private sector employer in South Africa and a leading employer in Africa. We focus on attracting, developing and retaining a loyal and committed workforce, dedicated to the group culture and organizational objectives.

You will be a critical member of the team taking the amazing Sixty60 solution to the next level. You will join a dynamic and progressive group of people who are part of Shoprite’s digital innovation hub, ShopriteX, which is backed by a large enterprise and operates at the speed of a start-up.

Role Purpose

The successful candidate must have a passion for web application development and a keen interest in the paradigms and design principles for clean architecture and quality code. You will be responsible for collaborating, architecting, and building the Sixty60 and digital commerce customer facing web solution, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required. You will also collaborate and work closely with our innovative product delivery team to ensure our digital commerce vision and ambition is realized through a robust and highly maintainable and scalable software solution.

Responsibilities

Possess a passion for pushing web technologies to the limits.
Design, build and maintain the next generation of our digital commerce web solution.
Continuously discover, evaluate, and implement new technologies to maximize efficiency.
Deep understanding of and belief in Test Driven Development (TDD).
Unit test code for robustness, including edge cases, usability, and general reliability.

Qualifications, competencies and experience

Degree or the equivalent in computer science or a related field is required.
Minimum 5 years software development experience in complex, high performing environments.
Highly skilled in React.js, Next.js, TypeScript, JavaScript, SASS, CSS, CSS modules and HTML5.
Excellent communication and interpersonal skills with the ability to work well in a team.
Ability to work well under pressure and in a fast-paced growing environment.
Ability to work independently and take accountability for actions and mistakes.
Strong problem-solving skills and the ability to think outside the box.
Strong technical skills and experience with software development tools and technologies.
Experience with agile development methodologies such as Scrum and Kanban.
Experience in a corporate retail environment will be advantageous.
React Native (beneficial)