Absa Vacancies

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Relationship Executive Islamic Banking

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOptimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio’s risk management by ensuring a good understanding of both the Bank’s and the clients regulatory and compliance environments | : | : | : | : | :

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Junior Finance Analyst

Empowering Africa’s tomorrow, together…one story at a time.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe overall purpose of the job is to assist in the execution to deliver all finance related reporting and projects in the bank including reporting to efficiency of processes. The role covers mainly the following:

• Data processing and collection for analytics and reporting
• Perform reconciliations for month end reporting and audit purpose
• Assist in the preparation of schedules for the annual audited report for both group and statutory reporting
• Assist in regulatory returns submission
• Assist in any finance related project

Job Description

Accountability:

Analytics and Reporting

Process data for the different stakeholders
Assist in the preparation of various reports including reconciliation including the various tools available
Assist in the monthly group reporting deliverables
Assist in the financial control month end activities
Perform month on month trend analysis
Assist in the regulatory reporting
Assist to update all processes and documentation including user manuals

Accountability:
Statutory reporting

Prepare listing and schedules for audit (quarterly, half-yearly, interim, year-end)
Prepare disclosure notes for the annual report
Attend to auditors’ queries

Accountability:
Projects/Change,

Risk and Control

Participate in efficiency and systems implementation programme related to the role and to Finance
Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and Internal Absa Policies and policy standards.
Understand and manage risks and risk events (incidents) relevant to the role

Role/Person Specification

Preferred Education:

ACCA level 1 as a minimum or degree in finance, banking

Preferred Experience:

Minimum 2 years work experience in finance or finance project management

Knowledge & Skills:

Good interpersonal
Team player
Agile
Attention to details
Knowledge of financial sector
Communication skills
Ability to work as per set timeline

Technical Competencies:

IFRS
Excel (Intermediate level)
All other MS office with intermediate level
Knowledge of any accounting systems (e.g SAP, SAGE,Oracle)

Behavioural Competencies:

Performance orientated
Solution -driven
Ability to manage processes

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Customer Service Advisor

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary• To deliver exceptional retail business performance through excellent customer servicing, sales origination, lead generation and transactional processing in a branch

• Manage customer experience in line with our customer obsession journey and resolve complaints proactively

• To promote and sell products and services to existing and prospective customers in order to grow market share.

• Demonstrate advanced Product and Digital knowledge

• Perform cashiering duties, resolve inquiries from customers in a Retail Banking branch and perform branch operations duties.

• Promote use of remote and digital channels

Job Description

Sales & Customer Service

Ensure excellent service delivery throughout the customer journey to enhance customer satisfaction and NPS.
Develop and implement sales strategies to deepen product detention within existing customer base, promote cross selling opportunities and increase market share towards overall achievement of Retail performance objectives.
Increase the share of market through consistent acquisition of NTB clients
Ensure that sales meetings and phone calls are held as discussed and agreed by line manager
Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers
Participate in the branch initiatives to achieve Retail objectives
Promote use of remote and digital channels
Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer experience at the counter
Undertake all end to end branch operations duties e.g., mailing, debit card, cheque book, managers cheques, standing orders, application for opening of account, updates on customer accounts, application for funds transfer & statement transactions and processes

Operational Rigour

Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
To ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to
Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, KYC Decision Tree, Branch & Cash Operations Guideline, End to End Cash Management, etc;

Team Working

Working with the retail branch team to deliver exceptional business performance
Provide cover for other customer service advisors/tellers in branch as well as outside of home branch when required.
Work collaboratively with colleagues for the smooth running of the business
Depending on business contingencies, you may be called upon to perform other duties assigned to you by management.

Self

Agree performance development objectives with line manager
Pursue self development to increase personal effectiveness acknowledging strengths and areas for development.
Demonstrate a can – do attitude
Participate actively in Retail activities

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Procurement Officer

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Job SummaryTo work with Absa Bank Botswana business units and Group Procurement Centre on a major Procurement initiative and to lead the development and execution of commercial solutions targeted at realizing significant value for the bank whilst creating alignment with the service category and supplier strategies.

Job Description

Support to Work cross-functionally with both internal and external stakeholders to establish and maintain working relations with Absa Botswana business Functions and provide the required category strategy and savings targets to deliver.
Support business strategy on major business procurement initiatives
Partner with the relevant functions and Group Procurement Centre on all procurement matters
Work closely with Group Procurement Centre to ensure delivery to procurement related matters by
the business unit.
Support to deliver commercial plans to business and Group Procurement.
Effectively manage the multiple key Suppliers, clients and associated companies from a commercial perspective.
Review, create and ensure delivery of the Contract Management strategy in line with the SSMP and Risk and Compliance requirements.
Support to appropriately identified deals / suppliers by ensuring that contract delivery is affected line with the Procurement Policy and standards
Ensure the sourcing process is followed for all contracts within the category including the completeness of the contract management repository.
Assist with the delivery of all commercial and contractual elements of major procurement initiatives up to contract award by using the standard procurement methodology Sourcing and Supply Management Policy (SSMP) ensuring all financial, risk, strategic and Commercial considerations are optimized.
Ensure procurement is in line with organizational and external governance by ensuring the use and implementing of the current supplier control objectives.
Ensure appropriate engagement of the Legal advisors, i.e. manage legal input to meet business and procurement needs by engaging with the legal team on all contracts.
Obtain a thorough understanding of the business unit strategy plans and support to deliver the plans

Education and experience required

Bachelor’s degree in supply chain management, business administration, finance, or a related field
Procurement Professional Qualification: CIPS Diploma Certificate
2+ years of experience as a procurement officer or in a similar position within the financial sector.
Proficiency in Microsoft Office and purchasing software.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

IT Channels and Applications Engineer

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryReporting to the Head of Applications Support the job holder will provide specialist advice & support in the development, implementation of IT applications and API management, with focus on delivering seamless banking experience and continuously improving the efficiency of banking applications while also addressing emerging risks.

Job Description

Apply problem solving skills to solve technical problems on existing applications.
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech.
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications.
Identify automation use cases and implement them. Using lowcode or nocode and or programming.
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services.
Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
Identify stakeholder & communication dependencies / interdependencies & requirements in all processes & ensure these are followed prior to any application implementation.
Compile and maintain inventory of applications and related details and interlinkages.
Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
Maintain metrics of operational performance and evaluate trends.
Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions.
Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
Provide inputs to availability and capacity management process for effective planning.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

Qualifications and Experience

A bachelor’s degree in Computer Science, Information Systems, or a related field.A

Recognized Service Delivery frameworks like ITIL V3/4, and Project management certifications like PMP and PRICE II will be an added advantage.
5 years technical experience with a broad range of technology platforms.
Minimum 3-5 years’ Application Management Experience and Application Diagnostics Experience
Experience and Knowledge of Banking and Financial Services Business.
Excellent understanding of specific coding / scripting languages e.g. Java, JavaScript
Some Experience with test-driven development and domain driven design
Knowledge of open-source relational databases messaging protocols and web services like SOAP and REST
Knowledge of CI / CD tools (like Jenkins, Bamboo, TFS, Azure DevOps) and Artifact Management

Technical & Behavioral Competencies

Innovation [Devises and drives innovative organizational initiatives]
Delivering Results [Champions customer centricity]
Collaboration [Building corporate citizenship.
High learning agility, problem solving
Effective time management
Change agility, APIs, Design thinking

EducationBachelor’s Degree: Information Technology

Junior Bank Teller

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Banker Transactional Commercial Growth

Empowering Africa’s tomorrow, together…one story at a time.

Job SummarySupport the Relationship Executive in the optimisation of profit and economic value for portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
a) origination efforts to quire new clients;
b) cross-sell to existing client base;
c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements

Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis

Risk Management: Ensure that portfolio meets the required risk management standards

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Asset Finance Specialist

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryExciting Durban-Based opportunity for a Commercial Asset Finance Specialist where you will provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures

Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy

Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

EducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Senior Administrator: Tax

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Job Description

Key Accountabilities

Business Enablement through provision of support to the Tax Leadership team. (Tax Administrative Support)

Diary and Meeting Management including where required room bookings / ordering catering and working with IT to ensure appropriate set up.
Drive and support with collating agendas and PowerPoint decks for meetings including, but not limited to TLT, Tax Team Huddle and quarterly Tax Team meeting.
Organisation of team events (internal and external) including scheduling, invitations, venues, catering, equipment etc.
Planning and support for the annual Tax Conference and Leadership Strategy Offsites.
Accountability for travel arrangements and processing of expense claims.
Manage and review filing and archiving systems in line with Records Management policy (Docufile).
Management of the Tax shared drive / electronic record keeping systems (NAS).
Assisting with Requests for IT equipment / software / building access.
Arranging everything for new joiners such that all is operational on day 1.
Supporting People initiatives such as CSI, Training Academy, Birthdays and Team Build events.
Ordering of equipment, stationery, and Tax Textbooks.
Ad hoc record keeping and reporting as required.
Support the team with the ad hoc projects and initiatives such as Process Mapping.
Update key Tax Strategy documents – IPAD, scorecards and timelines document.
Assist the Head of Tax with Team Communications and speaker notes.

Operational Support

Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures.
Provide support to The Tax team as required to ensure team performance on an ongoing basis |
Compliance and Risk Management -Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
Effectively fulfil all required administrative duties, including tracking and reporting as may be required by Tax SLG.
Engage with the COO Ops team for payment of Invoices and stay abreast of regular expenses in Grp Tax. This includes attending to requests within 24 hours and follow up on progress and consulting with vendor when required.
Take ownership when dealing with customer requests, offer solutions and concludes complaint constructively.
Maintain financial files and records by safely and systemically storing source documents on files/system.
Address ad-hoc queries from internal and external stakeholders, ensuring a clear understanding of requests while responding effectively, ensuring high quality work and by meeting the required deadlines.
Perform general administration duties with regards to finance duties.

Role/Person Specification

Preferred Education and Experience

Degree or Diploma in related field (NQF Level 5/6)
Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
3 – 5 Years’ relevant experience in Financial Services

Knowledge and Skills

Good organisational skills
Computer literate
Strong business knowledge
Basic accounting background
Understanding of financial reporting processes and related controls
Ability to understand financial data
Good analytical capabilities
Good verbal and written communication skills
Multi-tasking and prioritisation of deliverables

Technical Competencies

Excellent skills and knowledge of the Microsoft Suite (Outlook; Word; Excel; PowerPoint)

EducationFurther Education and Training Certificate (FETC): Financial Sciences (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Clerk Customer Services

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development | : | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Financial Adviser AIFA (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryProvide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements | : | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Adviser Life SPM (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryProvide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice | : | : | :

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Merchant Representative

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary• Responsible for recruiting of new profitable merchants(POS,E-Commerce & Wallet), to manage and develop long term profitable relationships while ensuring first class customer service and maximization of business opportunities to achieve key objectives and goals.
• Responsible for providing excellent service to customers on a face to face basis. Pro-active for key customers and branch staff.
• Responsible for installation of POS terminal & merchant Wallet, staff training, handling operational queries with cashiers, delivering vouchers, etc.
• Responsibility of retention of existing merchants and proper management of dormant merchants
• Responsible for proper monitoring of merchants’ turnover to ensure maximising our share wallet.
• Responsible for installation of POS terminals and rectifying level 2 technical issues, merchant training.
• Ensure proper risks and control management.

Job Description

Customer contact

Recruit new profitable business for the different line of business namely:
POS
MPOS,
Dynamic Currency
Till Integratioin
E-Commerce and
Wallet
Proactively create and develop business relationships with companies
Build close working relationships with Corporate and Business Banking teams and other Group/external key business influencers to create business opportunities
Build close relationship with International Banking Relationship Managers to further develop our e-commerce portfolio of merchants.
Identification of cross sale opportunities and act upon leads with Corporate and
Business Banking
Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
Fully understand the workings of Absacard and the pricing and risk strategy
Mastering merchant profitability model
Support implementation of new products by:
Engaging relevant stakeholders
Building a business case
Completing all local product testing
Closely monitoring local implementation
Continually review, analyse merchant segmentation basis and recommend suitable product activity to target and sustain viable segments in line with Consumer Function Strategy.

Technical knowledge

Technical problem resolution for customers in relation to POS terminals & Wallet
Technical queries for customers in relation to e-commerce & Wallet
Set up of merchant on e-commerce platform
Set up of Wallet merchant
Full understanding of the merchant profitability

Planning and research

Responsible for developing a personal plan to achieve targeted objectives and goals
Personal time management of day to day activities to maximise return on resources
Constantly update knowledge on all products and services offered by Absa
Identify potential merchants and work with Acquiring Manager on recruitment

Operational rigour

Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc;
Participate in systems administration and adhere to the group IT security policies.
Ensure that Branch Security standards and procedures are adhered to;
Act as BCM Business Unit Owner / Deputy for your unit in line with the bank’s BCM framework, processes, policies and BCC Statement of Responsibility
Review of merchant turnover regularly to identify dormant terminals and take appropriate actions.

Team working

Build an effective relationship and work within the team to deliver exceptional business performance;
Share knowledge experience and best practice with other team members;
Work cross functions with the key service providers to ensure seamless service to our customers;
Any other cognate duties as assigned by Line Manager

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

SME Banker Enterprise

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client’s working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.

Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.

Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Private Wealth Banker – Coverage (FAIS)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

Accountability: To build customer relationships in the preferred market segments:

To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.
To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold the primary relationship with our clients.
To secure new business through interaction and engagement with current and prospective clients and leads generation and ensure new clients are fully on boarded.
Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate.
Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.

Prepare weekly for performance discussions with Area Manager Coverage to review client contact plans, client relationship plans, opportunities, successes and support required.
To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally.
To effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
Drive Income growth of the Portfolio through the acquisition of new clients
Analyse sales achieved against opportunities in portfolios on a monthly basis for new and existing client
Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Area Manager Coverage if actions are required for identified clients.

Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment

Co-Manage high risk clients’ accounts in collaboration with Risk stakeholders
Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
Assist with the development of high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge
Coordinate and drive outstanding client reviews and ensure timeous finalisation.
Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
Takes ownership of the portfolios risk management through consistent application the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.
Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Preferred Education & Experience

B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification
Five (5) years’ relevant Private or Wealth or Premium or Private Wealth Virtual Banking experience
FAIS Compliance

Advanced Diploma / Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 7 qualification • 8 years’ experience in Private or Wealth or Premium or Private Wealth Virtual Banking, of which 4 years must be experience with Non Individuals (Professional Practice) within Private or Business Banking.

Knowledge and Skills

• Sales Acquisition and Business Development

• Customer Relationship Management

• Financial and wealth solutions and planning knowledge, including deal structuring

• Relationship Banking Risk management, including credit knowledge around complex structures as well as solutions

Financial products knowledge with Superior Communication Skills
Data analysis to enable data led decision making

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Administrator Investment Absa Wealth Ops

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide specialist advise & support in the collection & analysis of investment information that enables decision making & provide a sound basis for recommendation formulation, through the execution of predefined objectives as per agreed SOPs.

Job Description

Key Accountabilities:

Download and organize financial reports and correspondence from Funds, managers, delivered to the team email account
Maintain and organize client contact information in CRM
Maintain storage and organization of client documents
Undertake general administration duties including arranging meetings on behalf of the team and booking meeting rooms
Review specific types of investment recommendations and determine the most appropriate action
Enhance and build strong and long lasting relationships with beneficiaries/clients in relation to the transaction types providing excellent customer service
Work is prepared and completed in line with the procedures, deadlines and policies in place
Complete Investment subscriptions, redemptions and switches within and between fund managers and managed accounts including foreign exchange
Actively manage the integrity of the data by implementing data scrubbing and consolidation procedures
Assisting with the day-to-day queries from Front Office, escalating issues to relevant internal parties when necessary managing expectations to ensure any problems are addressed and solutions agreed
Assist in developing controls and procedures and promote innovative methods/system approaches to meet business needs