FNB – Ghana

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Chief People Officer

Job Description

To develop and oversee First National Bank Ghana’s people strategy and Employee Value Proposition, lead the Human Capital function as well as partner the executive leadership team of the Bank to build a sustainable business, aligned to the Bank’s strategy.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Human Capital, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

Analyse the strategy and vision of the business and align the people management strategy thereto.
Identify and define strategic objectives for human capital and outline strategic options that enable the development of operational plans to realize the strategy.
Keep abreast of industry best practice to enable the formulation of up-to-date strategic plans and policies.
Provide human capital insights using data analytics to identify trends, problem solving and holistic solutionist thinking.
Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
Provide thought leadership and expertise to business leaders.
Oversee the integration of specialist Human Capital capabilities to enable an innovative and future focused way of work.
Provide oversight responsibilities over Human Capital and business projects.
Support and guide Human Capital Business Partners in partnering effectively with business as and when required and assist them in providing alternatives to add value to their business.
Ensure fair and equitable practices by implementing comprehensive employment relations policies and procedures.
Review and recommend changes to relevant Human Capital policies and procedures annually or Develop capabilities to measure and predict risk as well as influence people management and development.
Find sustainable and reliable opportunities for automation, without compromising on service.
Secure, manage and maintain supply chain relationships and alliances to support people management practices and procedures.
Initiate strategic dialogue to build professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, influence, negotiate and present at all levels.
Find opportunities to leverage relationships and promote knowledge sharing, ideas and insights.
Build and maintain relationships with key industry players both to position the brand favourably and provide direction to industry.
Partner with CEO and business Executives to understand their business opportunities and challenges.
Leverage external research, trends and best practice to design and deliver business/customer relevant solutions.
Anticipate business disruptions, adapting and pivoting Human Capital to continually drive business value.
Maintain expert knowledge on relevant legislative amendments, industry best practices and the Bank’s internal compliance procedures and requirements.
Ensure compliance is adopted in terms of systems and procedures as laid out by the Bank.
Design and implement a control framework to ensure the integrity of operations and practices.
Ensure compliance with audit requirements.
Conduct abstract, conceptual and comparative analysis of high-level reports for strategic decision-making purposes.

You Will Be An Ideal Candidate If You Have

Post Graduate Degree in Human Resources, Business Administration, or related field required. Professional Membership to a recognized Human Resources Organization will be an added advantage.
8 to 10 years’ experience in managing a human capital function, of which 3 to 4 years should be at an executive level.

Knowledge Required

Strategic Leadership
Human Capital Business Partnering
Organizational Development
Talent Management
Performance and Reward Management
Learning and Development
Organizational Design
Project Management
Employee Relations
Employment Legislation

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.
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#LI-AC1

Job Details

Application Closing Date16/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Marketing Specialist

Job Description

To execute on direct marketing activities and deliver according to set marketing objectives and strategies

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Marketing and Corporate Affairs, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

Execute direct marketing campaigns
Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
Report on transactional and process activities within set guidelines to provide timely information for decision making
Build and maintain stakeholder relationships
Act responsibly with work related resources in order to contribute to cost containment

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.
#Post

#LI-AC1

Job Details

Application Closing Date14/08/24

Digital Channel Support Analyst

Job Description

This is an ICT specialist role whose purpose is to provide effective and efficient support and system administration to the bank’s digital channels, applications systems and integration components. This includes but is not limited to Mobile Banking, Internet Banking, ATMs & Cards Systems etc. The role will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues. This entails proper call logging, escalation & follow up as defined in the Service Level Agreements. Be the primary contact for the management of Alternate Banking Channels ecosystem, which is composed of the Data Management Practice, Integrations, API’s, Internet banking, Mobile Banking and Payment card services.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Information Technology, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

Provide technical support and monitoring of the Digital Channels
Coordinate the 24×7 technical support on Digital Channels operations
Providing L1/L2 support on Digital Channels and liaise with various third parties including system vendors
Monitoring Channel Applications availability and performance
Mitigate potential risks on channels by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance
Document and analyze technical specifications for changes and projects
Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy
Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases
Coordinate interventions by vendors
Communication to all internal and external stakeholders
Ensure that required project governance standards for the launch of new distribution channels are adhered to
Work towards attaining green audits through standard and governance conformance

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.
#Post

#LI-AC1

Job Details

Application Closing Date14/08/24

Developer

Job Description

To provide IT expertise and support in accordance with agreed framework of programming standards. To develop, maintain and enhance existing systems as per required specifications and to provide input into programming standards

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are You Someone Who Can:

Increase operational efficiency and suggest solutions to enhance cost effectiveness by removal of duplicated processes.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
Implements system enhancements by addressing specific business needs and resolving queries.
Code, compile, test and implement applications. Support development environments.
Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
Mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
Minimise system defects by ensuring minimisation of recurring problems from a functional and performance perspective.
Ensure accurate verification of systems post change.
Manage programming incidents to provide efficient support, aligned to SLA’s and agreed standards.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.
#Post

#LI-AC1

Job Details

Application Closing Date14/08/24

Compliance Manager

Job Description

To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business, ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.

Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.

Perform regular audits, design control systems and help to design and implement company policies.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Regulatory and Conduct Risk Management, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

Develop and implement conduct risk management frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry standards.
Identify, assess, and mitigate conduct risk across the bank, including risks related to market conduct, business conduct and wholesale conduct through regular reviews and horizon scanning for emerging trends and risk.
Conduct investigations into conduct breaches and implement corrective actions to prevent recurrences.
Develop and maintain conduct risk metrics and reporting to senior management and the Board.
Collaborate with business units to ensure conduct risk is integrated into business decision-making.
Provide training and guidance to employees on conduct risk and ethical behavior.
Stay up-to-date with changing regulatory requirements and industry developments, advising senior management on implications and necessary actions.
Develop and maintain relationships with regulatory bodies, ensuring effective communication and compliance.
Conduct regular reviews of business practices to ensure alignment with conduct risk expectations.
Identify and address potential conflicts of interest and ensure fair customer outcomes.
Develop and implement corrective action plans to address regulatory findings or internal conduct issues.
Support management in implementing Sustainable banking principles.
Develop, encourage and nurture collaborative relationships across business areas.
Provide ongoing and accurate market conduct advice to internal stakeholders, including the drafting of internal opinions and the ability to understand and correctly apply complex legislative rules to internal business procedures and controls.
Apply a customer-centric approach to ensure customer satisfaction.
Ensure that internal stakeholders update with non- compliance incident logs on the Archer system and issue risk and root cause analysis reports as required.
Ensure that all internal and external regulatory reporting obligations are discharged.
Enhance the general Programme through, regular review and prioritisation based on identified risk and horizon scanning for emerging trends and risk.
Conduct training interventions and assist with the development of training material, as required.

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 5 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

Test and Release Manager

Job Description

The Test and Release Manager manages and is accountable for all IT non-functional testing and the alignment of IT non-functional Quality Assurance with the Quality Assurance Strategy. The incumbent leads a team of Test Engineers, manages planning and resources, and ensures adherence to IT Business governance, compliance frameworks and best practice policies

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are You Someone Who Can:

Be responsible for managing technology in projects and providing technical guidance or solutions for work completion.
Systematically develop Test plans and ensure its execution.
Identify, onboard, schedule and manage resources based on testing work assignation; and to provide technical mentoring
and guidance to the existing team members on tools, frameworks, and applications.
Effectively manage quality performance of project deliverables.
Conduct sync up on project execution with the various teams of projects.
Give daily or weekly project status reports to the client on the software quality assurance activities of the project.
Prepare and review for quality evaluations or audits.
Conduct risk assessments and prioritise testing efforts based on project requirements and timelines.
Design and execute test cases and scenarios to validate software functionality and performance.
Analyse test results and identify areas for improvement in software quality performance.
Implement automation testing frameworks and tools to streamline testing processes.
Ensure compliance with regulatory requirements and industry standards in software testing.
Communicate effectively with stakeholders to provide updates on testing progress and issues.
Coordinate with release management teams to plan and schedule software deployments.
Stay updated with emerging technologies and trends in software testing and quality assurance.
Facilitate training sessions and workshops to enhance the skills and knowledge of the testing team.
Resolve conflicts and challenges within the testing team and escalate issues as necessary.
Evaluate and recommend improvements to testing methodologies and tools

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 5 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

#LI-AC1

Job Details

Application Closing Date12/08/24

Card Reconciliations Officer

Job Description

To manage the reconciliation and resolution of card transactions which includes daily and monthly reconciliation of key general ledger as well card suspense accounts

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can:

Daily reconciliation of card related suspense accounts (ATMs, Issuing and acquiring suspense accounts)
Ensure card related suspense accounts are managed within its business rules
Ensure exception management are handled within the agreed SLA
Escalate all items that breaches SLA in line with Escalation matrix
Provide daily and monthly reporting of card recons.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs.
Adhere to Organizational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

#LI-AC1

Job Details

Application Closing Date08/08/24

Card Fraud Monitoring Officer

Job Description

To monitor, detect, prevent and deter card fraud transactions relating to issuing and acquiring ensuring business risk management framework is effectively applied to Card risk management by managing rules that ensure optimal fraud prevention and oversee business continuity, security and quality. To plan, execute, and manage risk, mitigation and response, compliance, control assurance, and user awareness.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are You Someone Who Can:

Responsible for the monitoring of card transactions to identify fraud, suspect activity/trend.
Proactively detect and deter card fraud transactions.
Identify and flag unauthorize usage of cards.
Responsible for recommending new rules and reviewing existing rules to management in the prevention of card fraud.
Set approved rules in the card management system.
Monitor and analyze information and reports on trends, discrepancies, and inconsistencies for decision-making purposes.
Recording and/or monitoring of fraud cases in internal and external databases.
Ensure that activities are accurately executed in a timely manner.
Contribute to the reduction in operational losses by providing efficient fraud monitoring .
Manage personal development to increase own skills and competencies.
Deliver exceptional service that exceeds expectations through proactive, innovative and appropriate solutions.
Propose improvements on internal processes that impacts service levels and service within area of accountability.
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve your work.
Establish relationships with relevant individuals and departments (ERM) to deliver on work expectations.
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate issues for investigation and resolution.
Identify and escalate risk as normal part of work, Investigate new ways to optimise processes
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Provide timeous reports on operations, performance and audit findings
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Contribute to teamwork and inclusivity by working together to achieve team goals
Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

#LI-AC1

Job Details

Application Closing Date08/08/24

Card Administrator

Job Description

Support the card operations team in the management of card stock, reporting, scheduling, SLA management and distribution of cards to the various branches as well as managing the stock, setup, distribution of the Ezwich and GHlink cards to the various branches and providing support for the total Cards Operations infrastructure and local interbank link.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are You Someone Who Can:

Responsible for the management of card stock and updating the stock management system with the return files.
Responsible for receiving and distribution of instant issuance and personalized visa cards and GH-link cards to the various branches.
Responsible for coordinating access for branch staff on the Stock management system
Ensure all invoices pertaining to card personalization are verified and ensuring that vendors are paid on time.
Responsible for monthly reports on Cards issued. Ie. Cards production reports on both instant issuing as well as embossed cards for all card types for the schemes
Oversees all the scheme’s captured cards for FNB and other banks cards that get retained on both FNB ATM’s and other banks ATM.
Provide general support for the total Cards issuing eco-system.
Ensure card stock are always balanced, Card Association cost is monitored on monthly basis to prevent underpayment or over payment.
Responsible for monitoring the stock management system and ensuring that plastics for the various card types (Visa and Ghipss) are always within the re-order level.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
Drive sales across product and campaign initiatives to exceed set targets
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work Investigate new ways to optimise processes
Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and
Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends
Contribute to teamwork and inclusivity by working together to achieve team goals
Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team

You Will Be An Ideal Candidate If You

Have relevant degree
Have at least 3 years relevant experience

You Will Have Access To

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We Can Be a Match If You Are

Adaptable and curious
Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

#Post

#LI-AC1

Job Details

Application Closing Date08/08/24

Card Operations Team Leader

Job Description

To supervise and coordinate daily card operation activities amongst a team in order to achieve a smooth workflow and business targets

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are You Someone Who Can:

Ensure accuracy in processing of card settlement entries.
Responsible for supervising of settlement and reconciliation of Visa issuing and acquiring (POS and ATM) transactions.
Responsible for supervising issuing and acquiring settlement and reconciliation of GHipss products (Gh-link and ezwich cards)
Responsible for supervising master card acquiring settlement and reconciliation.
System administration activities
Reconciliation of Outgoing and incoming schemes files and raising of P&L vouchers (Settlement activities) to clear the cards GL’s
Investigate all items into the exceptions report and ensuring that they are reversed within the TAT timelines.
Responsible for reporting and managing card business profitability and reporting on all card’s product usage.
Responsible for managing scheme’s monthly fees, Fee collections and funds disbursement activities.
Oversee our monthly authorization rates score on Visa online and proactively act on the rates.
Oversee the card and stock management activities.
Overseeing the resolution of disputes and chargebacks. Ensuring zero operational losses.
Liaising with all card vendors to ensure clean card operational activities.
Deal with customer complaints, relating to card activities and ensure that they are resolved to their satisfaction in the shortest possible time
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
Control expenditure and identify process improvements to contain and reduce costs
Develop, encourage and nurture collaborative relationships across area of specialisation
Display and encourage an appreciation of teamwork and inclusivity
Participate in planned activities that are appropriate for own and employee development
Compile reports that track progress and guide business to make informed decisions
Manage the procurement activities required for the business
Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
Ensure development and continuous value add improvement to operational processes
Manages risks in own area of responsibility