To apply, click on the link at the end of the posts and all the best with your applications.
Discovery – Connect
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Job Description
The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key purpose
To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls – QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture
Qualification & Experience
• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate – MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous
Discovery – Connect
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
Job Description
The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key purpose
To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls – QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.
Personal attributes and skills
• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture
Qualification & Experience
• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate – MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous
Discovery – Connect
Telesales Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Description
Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Insure Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
Achieve more than YOU BELIEVE
Discovery Ltd. registration number: 1999/007789/06. Companies in the group are authorised financial services providers.
Discovery Group – Talent Acquisition
Confidential
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
Minimum 2 years short-term product knowledge
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
•Class of Business
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Job Description
Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Health Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
Key purpose
This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
CallCentre Speech Analytics Specialist
Key purpose
The successful candidate will be responsible for Analysis and reporting of Call Centre interactions through Speech Analytics tools within Discovery. Define and scope projects. Build, Analyse and deliver solutions in Nexidia.
Key Outputs
The successful individual will be required to but not limited to the following key outputs:
• Build queries on Nexidia to drive analytics on call centre interactions
• Test query effectiveness.
• Build reports and dashboards on Nexidia to frame analysis of call centre interactions
• Draw data from systems and do analysis on information retrieved
• Ad hoc reporting on information retrieved and analysed
• Create regular information reports to be presented to management.
• Daily/Weekly/Monthly reporting function
Personal attributes and skills
The successful candidate will be required to display the key competencies:
• Structured call listening
• Using software for data analysis – Excel, SQL etc
• Communicating with senior stakeolders
• Facilitating meetings and workshops
• Analysis, Judgment and problem solving skills essential
• Planning and organisational skills must be well honed
• Must be able to control own work effort
• Tolerance of Stress
• Must be a Team player
• Strong Communication skills
• Must display tenacity and drive to accomplish tasks
• Must be able to work and manage deadlines
• Ability to Operate in a pressurised environment
Qualification & Experience
• Advanced Diploma in Data analytics
• Understanding of front-line contact centre operations
• Project management
• Use of call recordings and analytical tools
• Analytical methodologies – Six Sigma, Lean etc.
• Using raw MI to deliver business process and performance improvement.
• Tertiary qualification
• Stats / Maths / Computer Science Advantage
• BSC Computer Science / IT- Degree Advantage
• Proficient in Excel, SQL, Access and Powerpoint,
• Minimum 2 years work experience in similar role
• Experience with Speech analytics tools – advantageous.
Discovery – Connect
Telesales Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Description
Identifying sales opportunities.•Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Insure Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
Achieve more than YOU BELIEVE
Discovery Ltd. registration number: 1999/007789/06. Companies in the group are authorised financial services providers.
Discovery Group – Talent Acquisition
Confidential
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
• Class of Business
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
All the best with your applications.
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…