To apply, click on the link at the end of the posts and all the best with your applications.
Area Head – Enterprises Services and Support
Position Reports to: Area Head – Enterprises Services and Support
Division: Design and Enabling
Location: Head Office Pretoria
Advert Closing Date: 06 September 2024
About the Position
SARS is seeking an experienced and skilled technical resource to become a part of our dynamic team. As a Senior Specialist in SAP Finance and SAP SRM, your main responsibility will be to analyse business processes, identify areas of improvement, and suggest solutions to improve efficiency and productivity. You will play a significant role in enhancing our organisation’s higher purpose and service delivery by conducting system analysis, developing business requirements, reviewing functional specifications, analysing complex problems, and implementing solutions. Additionally, you will be responsible for providing end-to-end production support.
The incumbent must be agile in their approach to their work/tasks. S/he will need to be an innovative individual, with deep experience in the emerging technologies and a strong future orientation. The incumbent must be self-motivated with good analytical skills/thinking
An added advantage will be the understanding and experience in cloud related SAP modules.
Job Purpose
To provide SAP technology solution expertise, advice and support in practice formulation and associated best practice improvement tactics, in order to enable tactical translation and operational implementation. Support clients with expert requirement analysis and systems configuration, implementation, and support of SAP modules in various modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Information Systems, Computer Science, B‐Com, Finance, Management and Engineering AND at least 8 – 10 years’ experience in SAP environment/module (Finance and SRM), with a minimum of 3 – 4 years experience at operational specialist level.
OR
Diploma (NQF 6 ) Fields: Information Technology, Information Systems, Computer Science, B‐Com, Finance, Management and Engineering AND at least 10 years’ experience in SAP environment/module (Finance and SRM) with a minimum of 3 – 4 years experience at operational specialist level.
#Alternative
Senior Certificate (NQF 4) AND 15 years related experience in relevant SAP Finance and SRM environment/modules with a minimum of 3 – 4 years experience at operational specialist level.
Minimum Functional Requirements
SAP Finance and SRM module analysis, design configuration experience
SAP Finance and SRM module functional training or relevant certification
Job Outputs:
Process
Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients’ needs.
Maintain a working knowledge of the organization and adheres to all organizational standards.
Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs.
Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC.
Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised.
Plan, Design work classes and plan production release deployments.
Conduct assessments and use information to advise, make recommendations and facilitate improvement.
Ensure maintenance of current system solutions.
Analyse and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Application Development and Maintenance
Business Knowledge
Database design and management
Efficiency improvement
IT Knowledge
Reporting and Interpretation
System thinking
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Data Analyst II
Job Title: Data Analyst II
Position Reports to: Manager: Monitoring Analysis & Measurement
Division: Strategy Enab & Modernisation
Location: Head Office – Brooklyn
Advert Closing Date: 12 September 2024
About the Position
The purpose of the Data Analyst II role at SARS is to design, develop and manage data infrastructure and pipelines to enable SARS to collect, store, integrate and analyse large amounts of data efficiently and reliably. This involves managing the information life cycle, identifying and analyzing information assets, and assessing business information needs to support decision-making and enhance service offerings.
Job Purpose
To design, build, and optimize systems for data collection, storage and analytics in order to make data available, accessible, and secure to stakeholders.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5-7 years’ experience in a similar environment, of which 2-3 years at functional specialist level. Alternative #
Senior Certificate (NQF 4) AND 10 years’ experience in a similar environment, of which 2-3 years at functional specialist level.
Minimum Functional Requirements
Experience in Data Engineering / Business Data Intelligence / Data Science
Intermediate (practical application) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
Intermediate knowledge of and experience with reporting packages (SQL or equivalent, etc), databases (SQL etc.), programming (SQL, R, Python, etc.)
Basic knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R etc.)
Intermediate (practical application) Data warehouse knowledge
Be proficient in the application of:
Basic Data Migration
Basic Data Visualization
Business Intelligence Methodologies
Database Knowledge
Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
To acquiring data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
To perform “intermediate” business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
To design, develop and test medium to complex data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
To identify, analyses and interpret trends and patterns in medium to complex data sets, based on data findings.
Communicate the results of their analysis and findings by using medium to complex data visualisation techniques with both internal and external customers.
To ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
To research best practices and supports developing the solutions and recommendations for the current business operations
To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability
Analytical thinking
Attention to detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Problem Solving and Analysis
Respect
Trust
Technical competencies
Information management
Computer Literacy
Functional Policies and Procedures
Statistical and Mathematical Analysis Proficiency
Business Knowledge
Technical Expertise
Database Design and Management
Data Management
Data Collection and Analysis
Capacity Management
Data Analytics
Reporting
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Digital Fraud Engagement Consultant
Position Reports to: Manager: Digital Fraud Detection and Resolution
Division: Ops Orchestration Enabling
Location: Brooklyn Pretoria
Advert Closing Date: 12 September 2024
About the Position
SARS has seen an increase in the number of attempts to abuse taxpayer accounts through identity theft. This is not unexpected as there has been an increase in cybercrime globally but also since SARS has expanded our engagements with our taxpayers to be increasingly on a digital level – in terms of digital documentation but also virtual face to face engagements, while we have decreased our human interaction at branches. With the move of SARS to an increased digital organisation, it is important for the business to adjust to the increased use of technology that facilitate tax processes.
With the creation of the Digital Fraud Prevention and Investigation Unit, there is a distinct focus on the monitoring, prevention and investigation of the manipulation of SARS digital platforms to misrepresent the actual taxpayer and commit fraud and or obtain access to information that could be used for other nefarious purposes. The candidate would play an integral part in taxpayer relations to ensure that SARS effectively assist and communicate with taxpayers that require assistance.
Job Purpose
To be the first contact with the taxpayer to obtain a clear understanding/confirmation of the incident reported be able to consult with clients, update the taxpayer account to mitigate any further fraud and to provide feedback on the actions taken by SARS to resolve the queries.
Senior Certificate (NQF 4) AND 4 years’ experience in client engagement / advisory / tax environment.
Job Outputs:
Process
To make first contact with client after digital fraud case have been logged through emails and telephonic engagements with taxpayer.
To continuously update the Security Contact Details (SCD) for the taxpayer on the SARS system.
On the initial engagement with the taxpayer the agent confirms validity of digital fraud.
Reset Taxpayer password to ensure that the taxpayer’s account is not compromised further.
To provide specialist advice and guidance specific to a complex field, tax type, product and or professional discipline.
On a daily basis liaise with taxpayers, addressing all issues, with the view of protecting SARS’s interests and meeting the customer’s needs.
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development & improvement of area specific standards, procedures, and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
GOC Confidential
People
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality, and service delivery standards.
Finance
Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
Accountability
Attention to Detail
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Teamwork
Trust
Technical competencies
Active Listening
Customer Relationship Management
Problem Analysis and Judgement
SARS Systems Products
Service Delivery
Standard operating procedure compliance
Tax Knowledge
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Investigator: Digital Fraud
Job Title: Investigator: Digital Fraud
Position Reports to: Manager: Digital Fraud Detection and Resolution
Division: Ops Orchestration Enabling
Location: Head Office, Brooklyn Pretoria
Advert Closing Date: 12 September 2024
About the Position
SARS has seen an increase in the number of attempts to abuse taxpayer accounts through identity theft. This is not unexpected as there has been an increase in cybercrime globally but also since SARS has expanded our engagements with our taxpayers to be increasingly on a digital level – in terms of digital documentation but also virtual face to face engagements, while we have decreased our human interaction at branches. With the move of SARS to an increased digital organisation, it is important for the business to adjust to the increased use of technology that facilitate tax processes.
With the creation of the Digital Fraud Prevention and Investigation Unit, there is a distinct focus on the monitoring, prevention and investigation of the manipulation of SARS digital platforms to misrepresent the actual taxpayer and commit fraud and or obtain access to information that could be used for other nefarious purposes. The candidate will play an integral part in the investigative function of the unit and will actively be responsible to perform the end-to-end investigation function.
Job Purpose
The purpose of this role will be to investigate fraud related to taxpayer accounts that have been compromised. Due to the digital nature of the fraud, the role will be required to work with large sets of data and utilise data analysis skills to acquire data from the different SARS platforms, analyse, preserve and report on analysis that will withstands legal scrutiny.
Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advanced Certificate (NQF 6) in Forensics / Digital Forensics AND 5-7 years’ experience in a data analysis / fraud / tax environment, of which 2-3 years at a functional specialist level.
#Alternative
Senior Certificate (NQF 4) AND 10 years related experience data analysis / fraud / tax environment, of which 2-3 years at a functional specialist level.
Job Outputs:
Process
To identify relevant artefacts, acquire and extract evidence files using relevant tools and adhering to SOP’s.
To secure and store relevant evidential files in correct format and naming convention (on the server) and create a working copy.
To process and analyse evidential files as per the client’s requirements in a lab environment.
To report the finding to the client and attend to any additional work required by the client.
To present legal mandate, methodology followed, and evidence uncover during internal heading AND/OR in a court of law and produces an avidavit.
To present reports clients on work done and evidence uncovered from multiple digital forensic disciplines.
To conduct research on digital forensic related issues in order to keep abreast with environment and compile report thereof.
To be able to undertake data recovery activities in order to retrieve lost data from defective digital media storages
Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Liaise with informers and possible witnesses in order to gather information in connection with tax evasion.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability (V)
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency (V)
Honesty and Integrity (V)
Problem Solving and Analysis
Respect (V)
Trust (V)
Technical competencies
Collection and preservation of evidence and the chain of custody (Investigations)
Data analysis skill to analyse data
Efficiency improvement
Functional Policies and Procedures
Interviewing and interrogation (Investigations)
Investigative reporting
Investigative Skills
Testify in formal and criminal proceedings when required
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Data Analytics Specialist
Job Title: Data Analytics Specialist
Position Reports to: Senior Specialist: Data Analytics
Division: Strategy Enab & Modernisation
Location: Head Office – Brooklyn
Advert Closing Date: 11 September 2024
About the Position
SARS Enterprise Data Management is looking for individuals with a passion analysing data in a data science environment. The candidate should be highly proficient and fluent in data wrangling, dealing with large volumes of data and the relevant technologies. The self-motivated individual should be curious and proactive, providing thought leadership to the rest of the team.
Job Purpose
To analyse (using data science methods) and provide expert advice with regards to data analytics in order to achieve business objectives.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 8) AND 8-10 years’ experience in Data Engineering / Business Data Intelligence / Data Science, of which 3-4 years is at an operational specialist level
#Alternative
Senior Certificate (NQF 4) AND 15 years in experience in Data Engineering / Business Data Intelligence / Data Science, of which 3-4 years is at an operational specialist level.
Minimum Functional Requirements
Solid experience in the Data Science field.
Advanced technical experience in descriptive analytics
Advanced (applied theory) technical expertise in the building of machine learning models using statistical methods like regression classification, etc.
Advanced knowledge and experience in a programming language like, SQL, Python, R, etc.
Advanced knowledge of statistics and experience using statistical packages/ platforms for analysing datasets like, IBM Watson, SPSS, Azure, SAS Enterprise Miner. etc.
Experience with Data Visualisation tools like PowerBI, Tableau etc.
Experience in Prescriptive Analytics will be beneficial
MLOps and or Data Engineering skills would be beneficial
Geospatial analytical skills would be beneficial
Graph Database (Network Analysis) skills would be beneficial
Job Outputs:
Process
Understands business problems and design end-to-end analytics solutions
Collaborate with key stakeholders to obtain business requirements
Extracting and aggregating data from large databases
Conduct data discovery for inclusion in models and analysis.
Prepare and transform data into tidy datasets as inputs to models and analysis
Apply advanced analytical techniques such as machine learning and artificial intelligence to derive business value.
Visualize models and analysis outputs
Deploy monitor and maintain models in production
Governance
Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialization.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Build and maintain relationships with clients and internal and external stakeholders that promote cross-functional process delivery solutions.
Behavioural competencies
Accountability
Analytical thinking
Attention to detail
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty & Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Business knowledge
Computer Literacy
Functional Policies and Procedures
Statistical and Mathematical Analysis Proficiency
Data Management
Data Collection and Analysis
Capacity Management
Data Analytics
Reporting
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Business Area Lead: Large Business and International (Mining)
Position Reports to: Business Area Head: LBI Operations
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 06 September 2024
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation. This role is business manager role that will ensure that all tactical strategies, plans and taxpayer service charter commitments are delivered.
Job Purpose
To formulate an LBI Sector delivery plans for the LBI Mining Sector Taxpayers related to multiple practice areas and ensure the effective and efficient yield of revenue and compliance to close the tax gap in the sector and maintain the highest level of compliance through enhanced service intervention and enforcement activities.
Education and Experience
Minimum Qualification & Experience Required
Bachelor of Commerce (Hons): Taxation AND 10-12 years’ experience in an end-to end business environment focusing on Mining taxpayers compliance and closing tax gaps, of which 3-4 years at management level
OR
Relevant Bachelor’s Degree / Advanced Diploma in Taxation (NQF 7) AND 12 – 15 an end-to end business environment focusing on Mining taxpayers, of which 3-4 years at management level
Job Outputs:
Process
Build a high-performing sector that delivers a professional, one stop service in terms of customer satisfaction and revenue collection.
Lead and manage the mining sector team to make a meaningful contribution to increase the level of compliance.
Provide direction for the preparation of compliance risk assessments and audits.
Analyse and unpack the revenue strategy to enable the LBI to match environmental revenue potential with internal deployment of resources, in order to ensure that business revenue objectives and plans are maximised.
Develop detailed revenue plans for the sector to identify what and when revenue can be anticipated.
Manage interface with internal and external stakeholders.
Provide direction, guidance, technical support, mentoring and training to subordinates.
Ensure alignment to the new mode of operations within the Sector and LBI.
Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives and use to realign tactical plan and objectives appropriately.
Governance
Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.
People
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialization.
Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
Service Delivery Innovation
Accountability
Ability to translate Strategy into Execution
Stewardship and Service Orientation
Concern for Impact of own behavior on others
Nurtures Future Talent
Strong Results Orientation
Fairness and Transparency
Honesty and Integrity
Values and manage Diversity
Inspires others to Positive Action
Develop Teams and Nurtures Interdependency (breaks down silo tendencies)
Respect
Trust
Technical competencies
Analytical Thinking
GOC Secret
Business Acumen
Coaching and Mentoring
Effective Business Communication
Financial Accounting
Functional Policies and Procedures
Industry Sector Expertise
Managerial Budgeting
Planning, Management and Measurement
Problem Analysis and Judgement
Risk and Compliance
Strategic Planning
Tax Knowledge
Tax Compliance Auditing
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Business Area Lead: Large Business and International (Retail)
Position Reports to: Business Area Head: Large Business and International (LBI) Operations
Division: Service and Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 06 September 2024
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation. This role is business manager role that will ensure that all tactical strategies, plans and taxpayer service charter commitments are delivered.
Job Purpose
To formulate an LBI Sector delivery plans for the LBI Retail Sector Taxpayers related to multiple practice areas and ensure the effective and efficient yield of revenue and compliance to close the tax gap in the sector and maintain the highest level of compliance through enhanced service intervention and enforcement activities.
Education and Experience
Minimum Qualification & Experience Required
Bachelor of Commerce (Hons): Taxation AND 10-12 years’ experience in an end-to end business environment focusing on retail sector taxpayers compliance and closing tax gaps, of which 3-4 years at management level
OR
Relevant Bachelor’s Degree / Advanced Diploma in Taxation (NQF 7) AND 12 – 15 years experience in retail sector industry, of which 3-4 years at management level
Job Outputs:
Process
Build a high-performance sector that delivers a professional, one stop service in terms of customer satisfaction and revenue collection
Lead the team to make a meaningful contribution to increase the level of compliance.
Provide direction for the preparation of compliance risk assessments and audits.
Analyse and unpack the revenue strategy to enable the LBI to match environmental revenue potential with internal deployment of resources, in order to ensure that business revenue objectives and plans are maximised.
Develop detailed revenue plans for the sector to identify what and when revenue can be anticipated.
Manage interface with internal and external stakeholders.
Provide direction, guidance, technical support, mentoring and training to subordinates.
Ensure alignment to the new mode of operations within the Sector and LBI.
Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives and use to realign tactical plan and objectives appropriately.
Governance
Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.
People
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialization.
Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
Service Delivery Innovation
Accountability
Ability to translate Strategy into Execution
Stewardship and Service Orientation
Concern for Impact of own behavior on others
Nurtures Future Talent
Strong Results Orientation
Fairness and Transparency
Honesty and Integrity
Values and manage Diversity
Inspires others to Positive Action
Develop Teams and Nurtures Interdependency (breaks down silo tendencies)
Respect
Trust
Technical competencies
Analytical Thinking
GOC Secret
Business Acumen
Coaching and Mentoring
Effective Business Communication
Financial Accounting
Functional Policies and Procedures
Industry Sector Expertise
Managerial Budgeting
Planning, Management and Measurement
Problem Analysis and Judgement
Risk and Compliance
Strategic Planning
Tax Knowledge
Tax Compliance Auditing
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Ops Manager: Facilities Management
Position Reports to: Business Area Head: Business Support
Division: Taxpayer Engagement
Location: Woodmead
Advert Closing Date: 12 September 2024
About the Position
SARS is looking for a motivated, passionate person who can work independently, to oversee regional facilities portfolios and to lead, manage, control and co-ordinate an integrated facilities management service throughout a diverse and complex SARS business enterprise. The successful candidates will need to have experience in implementing strategic deliverables, translates into plans, acquires resources, monitors process outputs and project execution.
Job Purpose
To drive implementation of the Woodmead Campus and all regional LBI buildings/Offices and SARS Facilities Operations Strategy, in conjunction with the overall Corporate Real Estate Strategy to achieve business objectives. To oversee facilities portfolios and to lead, manage, control and co-ordinate an integrated facilities management service throughout a diverse and complex SARS business enterprise. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5 – 7 years’ experience in a Facilities Management environment, with 1 year at a supervisory level.
Alternate:
Senior Certificate (NQF 4) AND 10 years related Facilities Management experience, with 1 year at supervisory level.
Minimum Functional Requirements
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5 – 7 years’ experience in a Facilities Management environment, with 1 year at a supervisory level.
Job Outputs:
Process
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Plan, coordinate and arrange all logistics and arrangements associated with assets between buildings and/or offices.
Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
Report maintenance matters, including the building, premises and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.
Develop, champion and implement a facility management program including preventative maintenance and life-cycle requirements.
Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
Ensure compliance with health and safety and environmental regulations, standards and industry codes including local by laws.
Manage and maintain control of projects undertaken within Corporate Real Estate in area of responsibility.
Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
Involve and contribute to the management of operational costs.
Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
Develop and manage building and infrastructure maintenance services and contracts and also manage life cycle maintenance programs.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
Ensure procedures, policies and mandates are clearly understood and complied with.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Governance
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
Understand and implement governance control processes and role segregation requirements in area of accountability.
Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
People
Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
Finance
Manage effective cost control of the core processes in line with targeted savings.
Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
Draw up a budget aligned to operational delivery plans, monitor and report on variances.
Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
Behavioural competencies
Developing Others
Honesty and Integrity
Trust
Respect
Problem Solving and Analysis
Adaptability
Accountability
Fairness and Transparency
Conceptual Thinking
Championing the Mandate
Influencing Others
Mobilising Teams
Driving for Excellence
Leveraging Diversity
Accurate Understanding
Strategic Thinking
Customer Service
Building Sustainability
Technical competencies
Functional Policies and Procedures
Managerial Budgeting
Facilities Management
Project Management
Effective Business Communication
Planning, Management and Measurement
Problem Analysis and Judgement
Decisiveness
Business Acumen
SARS Systems Products
Logistic Management
Query Resolution
Compliance Competency
Type: Compliance
Level: YES
Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
APPLICATIONS : Interested applicants must submit their applications for employment tohttps://forms.office.com/r/X2XaVPasWu or alternatively the address…