To apply, click on the link at the end of the posts and all the best with your applications.

ICT System Administrator

Job Description

ROLE OVERVIEW:
The 3rd Line Support System Administrator will be responsible for providing comprehensive support for our IT infrastructure. The candidate will manage system administration tasks, including patch management, cybersecurity, switch configuration, firewall management, backups, and Azure cloud management. This position requires a highly skilled individual who can work independently and is self-managed.

KEY RESPONSIBILITIES:

1. Run patch management using RMM tools like Datto RMM to deploy security patches and scripts.
2. Understand and apply cybersecurity principles.
3. Set up HP switches with VLAN segmentation.
4. Manage firewalls, with a preference for Sophos and Fortinet.
5. Oversee backups and restores.
6. Manage Microsoft Azure cloud environments.
7. Implement robust security measures for Azure, Hyper-V, Exchange, and Active Directory.
8. Identify opportunities for automation in Azure workflows and on-premises systems.
9. Create and maintain detailed documentation related to system configurations, processes, and procedures.

REQUIREMENTS:

1. A relevant IT qualification.
2. Hands-on experience with Datto RMM or similar RMM tools.
3. Strong understanding of cybersecurity principles.
4. Experience configuring HP switches with VLAN segmentation.
5. Proficiency in managing firewalls, preferably Sophos and Fortinet.
6. Proven experience in managing backups and performing restores.
7. Significant experience managing Microsoft Azure cloud environments.
8. Valid Microsoft Certified Azure Administrator Associate certification.
9. Proven experience as an IT Systems Administrator, with significant hands-on experience in managing Microsoft Azure, Hyper-V, Exchange, and Active Directory.
10. Ability to implement robust security measures and identify automation opportunities.
11. Strong documentation skills.

New Business Manager

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, including franchise expansion, partnerships, and new market entries
2. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability
3. The New Business Manager plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market

BUSINESS DEVELOPMENT & GROWTH STRATEGY:

1. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
2. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
3. Analyze industry trends and customer preferences to support strategic decision-making

FRANCHISE DEVELOPMENT:

1. Collaborate with the franchise development team to recruit and onboard new franchisees
2. Develop and maintain relationships with franchise partners, ensuring alignment with brand standards and growth objectives
3. Assist franchisees with site selection, feasibility studies, and negotiation of contracts and leases

MARKET ENTRY AND EXPANSION:

1. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
2. Manage the process of opening new restaurants, including planning, permitting, and coordination with cross-functional teams
3. Ensure new locations meet operational and financial targets

STRATEGIC PARTNERSHIPS:

1. Identify and pursue strategic partnerships with third-party organizations that can help drive business growth
2. Negotiate contracts and agreements with external partners to maximize value for the business
3. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives

FINANCIAL AND PERFORMANCE MANAGEMENT:

1. Prepare financial projections and business cases for new business ventures, including revenue forecasts, cost analysis, and return on investment (ROI) evaluations
2. Monitor the performance of new stores and business ventures, ensuring that they meet or exceed financial targets
3. Report regularly to senior management on the progress of new business initiatives

CROSS-FUNCTIONAL COLLABORATION:

1. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
2. Collaborate with marketing teams to create promotional strategies that drive customer traffic and brand awareness in new markets
3. Coordinate with operations teams to ensure operational excellence at new locations

CUSTOMER ACQUISITION & RETENTION:

1. Develop and execute strategies to attract new customers to new business ventures, leveraging digital marketing, loyalty programs, and in-store promotions
2. Monitor customer feedback and adjust business strategies to improve customer satisfaction and retention

COMPLIANCE & RISK MANAGEMENT:

1. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
2. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. 5+ years of experience in business development, franchise management, or operations within the QSR, retail, or hospitality industry
2. Proven track record of identifying and securing new business opportunities
3. Strong strategic thinking and business acumen
4. Excellent negotiation, communication, and relationship management skills
5. Ability to analyze financial data and market trends to make informed decisions
6. Strong project management skills and the ability to handle multiple initiatives simultaneously
7. Proficient in Microsoft Office Suite and business planning tools
8. Must have experience in new business development and site scouting
9. Must be able to travel as this role requires travel mainly on the road

Accountant

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, managing operating capital, the accounting function, implementing SOP’s and improving internal financial controls. Managing, recruiting, developing and supporting the finance team
2. Financial reporting: Collate, prepare and interpret reports
3. Manage the accounts payable, and accounts receivable functions
4. Ensuring tax compliance and compliance with statutory regulations
5. Manging the audit process and ensuring financial statements are completed
6. Managing budgets, variance analysis, identify and implement cost cutting and process improvements across the group
7. Implement, enhance and oversee internal controls, SOP’s and promote best practices
8. Liaising with managerial level staff and third-party stakeholders

REQUIREMENTS: 

1. 5 Years’ experience as an Accountant or in a similar role
2. Must have experience in managing a team
3. Tertiary Financial Management / Accounting qualification
4. Sound understanding of the finance function and a hands-on approach
5. 5 years’ experience on Sage 50/ Pastel Evolution or similar system
6. Previous experience in the FMCG, Fast Food or Retail sectors
7. Ability to communicate effectively across all levels of the organisation
8. Strong communication skills
9. Must have strong attention to detail and a proven track record

Research and Development Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Oversee the improvement of our current product offerings
2. This role is focused on enhancing existing menu items and ensuring that they meet the highest standards of quality, consistency, and customer satisfaction
3. The R&D Supervisor will also be responsible for testing new equipment and ensuring it integrates seamlessly with our product preparation processes
4. This is a crucial role for someone passionate about the quick service restaurant industry who excels in process optimization and product refinement
5. Lead efforts to improve the quality, taste, and consistency of existing menu items
6. Test and evaluate new equipment for product preparation, ensuring it meets operational standards
7. Collaborate with cross-functional teams including operations, marketing, and supply chain to implement product enhancements
8. Conduct sensory evaluations and product testing to identify areas for improvement
9. Analyse customer feedback and performance data to make data-driven recommendations for product improvements
10. Maintain documentation on product modifications, testing procedures, and outcomes
11. Ensure that all product improvements comply with regulations and company standards
12. Provide training and support on new processes or equipment introduced as part of product enhancements
13. Report writing and product trial feedback
14. Monitor industry trends and competitor offerings to ensure our products remain competitive

REQUIREMENTS: 

1. Degree in Food Science or Food Tech, or a related field
2. 3-5 years of experience in a quick service restaurant (QSR) environment, with a focus on product development or process improvement
3. 2-3 Years experience in a supervisory role managing a team
4. Strong understanding of food preparation processes and quality control
5. Experience with equipment testing and evaluation in a food production environment
6. Excellent analytical skills with the ability to interpret data and translate it into actionable improvements
7. Strong communication and collaboration skills to work effectively with cross-functional teams
8. Own vehicle required – for travel between stores and head office

Employee Relations Consultant

Job Description

An Employee Relations Consultant provides support to the HR department by maintaining and following HR policies, regulations and procedures. Advises management on all issues relating to conflict and the process and procedures to follow.

DUTIES AND RESPONSIBILITIES:

1. Assist employees and management with queries and requests
2. Advise management on all matters that involve conflict between employees
3. Assist in the development of HR, IR / ER labour protocols, operating procedures and handbooks
4. Maintain and follow HR policies, regulations and procedures related to the function, rights and responsibilities of all staff
5. Advise employees and management on the interpretation and application of relevant policies and procedures to ensure compliance
6. Investigate and chair disciplinary and grievance hearings
7. Provide advice on grievance and disciplinary hearings to ensure procedural and substantive fairness is applied in the company
8. Counsels and guide staff on work-related issues in order to enhance employee morale
9. Represents and articulates company position in labour related disputes at CCMA
10. Contribute in the development of policies and procedures
11. Ensure all safety and control standards (Health and Safety) are in place

REQUIREMENTS:

1. Diploma / Degree in Human Resource Management or relevant experience relating to HR, IR/ ER and SA Labour Legislation
2. Minimum of 1 – 2 years experience in labour law, OHS, POPI and regulations and compliance
3. Excellent command of the English language, both written and spoken
4. Good negotiation skills
5. Basic knowledge of labour legislations
6. Understanding of CCMA processes
7. Attention to detail, systems oriented, organized and analytical
8. The ability to function well under pressure, prioritize matters and act on them accordingly
9. The ability to function both independently and in a team, take initiative, shows commitment and is motivated to achieve tasks in the required time frame

Call Centre Agent

Job Description

Summary of Job
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete the accounts payable function
2. Reconciling accounts
3. Processing of supplier invoices
4. Correct allocations of transactions per GL coding
5. Verification of supplier documents including delivery notes, GRV’s and tax invoices
6. Prepare supplier payments per credit terms
7. Reconciling of supplier accounts
8. Resolution of all outstanding items on supplier reconciliation
9. Sending proof of payments to suppliers
10. Ensuring the supplier age analysis is accurate and updated

REQUIREMENTS: 

1. 3 Years’ experience in a similar role
2. Matric
3. Full MS Office
4. Sage 200 Evolution, Pastel Partner or any similar accounting package
5. Sound understanding of the accounts payable function and a hands-on approach
6. Experienced on Sage 200 Evolution or similar package
7. Ability to communicate effectively

Creative Manager

Job Description

DUTIES AND RESPONSIBILITIES:

1. To lead our dynamic creative team and provide direction on all creative projects
2. A visionary leader with a passion for creativity, exceptional communication skills, and a proven track record of delivering high-quality creative work across various mediums
3. The Creative Manager will play a pivotal role in shaping our brand identity and ensuring that all creative output aligns with our strategic objectives
4. Team Leadership: Lead and inspire a team of designers, writers, and other creative professionals to produce outstanding work that exceeds expectations
5. Project Management: Oversee all creative projects from concept to completion, ensuring that deadlines are met and deliverables are of the highest quality
6. Creative Direction: Provide clear and concise direction to the creative team, guiding them through the creative process and helping them bring ideas to life
7. Brand Management: Develop and maintain brand guidelines to ensure consistency across all creative assets
8. Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and sales, to ensure that creative work supports overall business objectives
9. Quality Assurance: Conduct regular reviews of creative work to ensure that it meets brand standards and exceeds client expectations
10. Talent Development: Identify training and development opportunities for team members to enhance their skills and capabilities
11. Stay Current: Stay up to date with industry trends and best practices in design, advertising, and marketing to continuously improve the quality of our creative output

REQUIREMENTS: 

1. Bachelor’s degree in graphic design, fine arts, communications, or a related field
2. Proven experience (5 years) in a creative leadership role, preferably in an agency or in-house creative department
3. Strong portfolio showcasing a diverse range of creative projects across various mediums, including digital, print, and video
4. Excellent communication skills, with the ability to articulate creative concepts and provide constructive feedback
5. Exceptional leadership abilities, with a track record of building and motivating high-performing teams
6. Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign)
7. Strategic mindset, with the ability to align creative work with business objectives and target audience needs
8. Attention to detail and a commitment to delivering work of the highest quality
9. Ability to thrive in a fast-paced environment and manage multiple projects simultaneously

Customer Survey Administrator

Job Description

Summary of Job
As a Customer Survey Administrator for our fast-food restaurant, you will be responsible for collecting firsthand feedback on customer and staff experiences analyzing and reporting your findings. Customer surveyors gather valuable feedback on our products and services. Your insights will play a crucial role in understanding customer satisfaction levels, identifying areas for improvement, and enhancing the overall dining experience. The ideal candidate is detail-oriented, possesses strong analytical skills, and is committed to maintaining high standards of customer service.

Duties and Responsibilities:

1. Gather relevant feedback from customers in store in the form of a survey questionnaire.
2. Report the findings in a weekly report.
3. Collect survey responses and ensure data accuracy.
4. Analyze survey results to identify trends, patterns, and areas for improvement.
5. Prepare and present regular reports summarizing key findings to management.
6. Encourage customer participation by displaying a friendly, empathetic nature.
7. Monitor response rates and implement strategies to increase survey participation.
8. Assist in the development of action plans to address identified areas for improvement.
9. Communicate survey results and recommendations effectively to different levels of the organization.
10. Interact with staff as an independent party to collect and report feedback.
11. Travel to all Pedro’s stores in the region to complete the above surveys.

 Requirements:

1. A minimum of 1 years experience in a Customer Survey Administrator role or a similar position.
2. Must have a valid driver’s license and own vehicle.
3. Strong analytical and problem-solving skills.
4. Excellent communication and interpersonal skills.
5. Detail-oriented with a focus on data accuracy.
6. Ability to work independently and collaborate with cross-functional teams.
7. Understanding of customer service principles within the fast-food or restaurant industry.

Click here to apply

All the best with your applications.