To apply, click on the link at the end of the posts and all the best with your applications.

New Business Manager

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, including franchise expansion, partnerships, and new market entries
2. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability
3. The New Business Manager plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market

BUSINESS DEVELOPMENT & GROWTH STRATEGY:

1. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
2. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
3. Analyze industry trends and customer preferences to support strategic decision-making

FRANCHISE DEVELOPMENT:

1. Collaborate with the franchise development team to recruit and onboard new franchisees
2. Develop and maintain relationships with franchise partners, ensuring alignment with brand standards and growth objectives
3. Assist franchisees with site selection, feasibility studies, and negotiation of contracts and leases

MARKET ENTRY AND EXPANSION:

1. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
2. Manage the process of opening new restaurants, including planning, permitting, and coordination with cross-functional teams
3. Ensure new locations meet operational and financial targets

STRATEGIC PARTNERSHIPS:

1. Identify and pursue strategic partnerships with third-party organizations that can help drive business growth
2. Negotiate contracts and agreements with external partners to maximize value for the business
3. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives

FINANCIAL AND PERFORMANCE MANAGEMENT:

1. Prepare financial projections and business cases for new business ventures, including revenue forecasts, cost analysis, and return on investment (ROI) evaluations
2. Monitor the performance of new stores and business ventures, ensuring that they meet or exceed financial targets
3. Report regularly to senior management on the progress of new business initiatives

CROSS-FUNCTIONAL COLLABORATION:

1. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
2. Collaborate with marketing teams to create promotional strategies that drive customer traffic and brand awareness in new markets
3. Coordinate with operations teams to ensure operational excellence at new locations

CUSTOMER ACQUISITION & RETENTION:

1. Develop and execute strategies to attract new customers to new business ventures, leveraging digital marketing, loyalty programs, and in-store promotions
2. Monitor customer feedback and adjust business strategies to improve customer satisfaction and retention

COMPLIANCE & RISK MANAGEMENT:

1. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
2. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. 5+ years of experience in business development, franchise management, or operations within the QSR, retail, or hospitality industry
2. Proven track record of identifying and securing new business opportunities
3. Strong strategic thinking and business acumen
4. Excellent negotiation, communication, and relationship management skills
5. Ability to analyze financial data and market trends to make informed decisions
6. Strong project management skills and the ability to handle multiple initiatives simultaneously
7. Proficient in Microsoft Office Suite and business planning tools
8. Must have experience in new business development and site scouting
9. Must be able to travel as this role requires travel mainly on the road

ICT System Administrator

Job Description

ROLE OVERVIEW:
The 3rd Line Support System Administrator will be responsible for providing comprehensive support for our IT infrastructure. The candidate will manage system administration tasks, including patch management, cybersecurity, switch configuration, firewall management, backups, and Azure cloud management. This position requires a highly skilled individual who can work independently and is self-managed.

KEY RESPONSIBILITIES:

1. Run patch management using RMM tools like Datto RMM to deploy security patches and scripts.
2. Understand and apply cybersecurity principles.
3. Set up HP switches with VLAN segmentation.
4. Manage firewalls, with a preference for Sophos and Fortinet.
5. Oversee backups and restores.
6. Manage Microsoft Azure cloud environments.
7. Implement robust security measures for Azure, Hyper-V, Exchange, and Active Directory.
8. Identify opportunities for automation in Azure workflows and on-premises systems.
9. Create and maintain detailed documentation related to system configurations, processes, and procedures.

REQUIREMENTS:

1. A relevant IT qualification.
2. Hands-on experience with Datto RMM or similar RMM tools.
3. Strong understanding of cybersecurity principles.
4. Experience configuring HP switches with VLAN segmentation.
5. Proficiency in managing firewalls, preferably Sophos and Fortinet.
6. Proven experience in managing backups and performing restores.
7. Significant experience managing Microsoft Azure cloud environments.
8. Valid Microsoft Certified Azure Administrator Associate certification.
9. Proven experience as an IT Systems Administrator, with significant hands-on experience in managing Microsoft Azure, Hyper-V, Exchange, and Active Directory.
10. Ability to implement robust security measures and identify automation opportunities.
11. Strong documentation skills.

Accountant

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, managing operating capital, the accounting function, implementing SOP’s and improving internal financial controls. Managing, recruiting, developing and supporting the finance team
2. Financial reporting: Collate, prepare and interpret reports
3. Manage the accounts payable, and accounts receivable functions
4. Ensuring tax compliance and compliance with statutory regulations
5. Manging the audit process and ensuring financial statements are completed
6. Managing budgets, variance analysis, identify and implement cost cutting and process improvements across the group
7. Implement, enhance and oversee internal controls, SOP’s and promote best practices
8. Liaising with managerial level staff and third-party stakeholders

REQUIREMENTS: 

1. 5 Years’ experience as an Accountant or in a similar role
2. Must have experience in managing a team
3. Tertiary Financial Management / Accounting qualification
4. Sound understanding of the finance function and a hands-on approach
5. 5 years’ experience on Sage 50/ Pastel Evolution or similar system
6. Previous experience in the FMCG, Fast Food or Retail sectors
7. Ability to communicate effectively across all levels of the organisation
8. Strong communication skills
9. Must have strong attention to detail and a proven track record

Bookkeeper

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
2. Financial reporting: Collate, prepare and interpret reports
3. Review the accounts payable, and accounts receivable records
4. Inventory valuation and verification of count sheets
5. Ensuring tax compliance and compliance with statutory regulations
6. Audit process and ensuring financial statements are completed
7. Managing budgets and variance analysis
8. Implement internal controls and SOP’s
9. Liaising with the operations team

REQUIREMENTS: 

1. Relevant qualification in accounting/finance
2. Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
3. Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system – advantageous
4. FMCG, Fast Food or retail industry experience – advantageous
5. Full MS Office

Marketing Assistant

Job Description

Are you an Experience Marketing Assistant? Does the thought of being challenged daily in a fast-paced, highly creative environment get you all excited? Looking to build your career with one of the country’s hottest fast-food brands? Then Pedros Chicken is the place for you!

We’re SA’s fastest-growing Chicken Franchise, and we’re looking for a Marketing Assistant  to join our team of hard-working, awesome creatives to help take our amazing brand to the next level as we grow throughout SA and beyond. It’s intense. It’s exciting. And it’s fun!

Think you’ve got what it takes?

DUTIES AND RESPONSIBILITIES:

• Assistant to the Head of Department (Marketing)
• Photoshoot/Video Shoot Project management
• Model sourcing & liaising
• Styling for internal shoots
• Manage phone calls and distribute correspondence
• Attend meetings to take dictation and minutes
• Prepare Marketing/Sales reports, presentations and briefs
• Monitor & track key performance indicators
• Manage requests and queries appropriately
• Data gathering & research
• Help with daily time management
• Calendar management – Set meeting / Reminders
• Run errands as requested
• Draft correspondence & letters
• Project co-ordination

REQUIREMENTS:

• 3-5 years of experience in Marketing Administration
• Deadline driven
• Excellent written and verbal communication skills (Proof reading required)
• Strong organizational skills
• Analytical skills
• Proficiency in MS Office – Excel guru
• Firm grasp on various marketing platforms, channels, and best practices
• Must be a self-starter and able to independently move projects forward, prioritise tasks, and meet deadlines

POS Database Administrator

Job Description

DUTIES AND RESPONSIBILITIES:

1. Manage and maintain databases for Micros, GAAP, Uber Eats, Mr. D, and Yumbi, ensuring data accuracy, integrity, and security
2. Provide POS support and troubleshooting, leveraging expertise in Micros and other applications
3. Develop and implement data backup and recovery procedures to prevent data loss
4. Ensure efficient data exchange between systems, resolving communication issues promptly
5. Collaborate with internal teams to identify and prioritize database improvements
6. Monitor system performance, optimizing database configuration for enhanced speed and reliability
7. Document database changes, updates, and procedures for knowledge sharing
8. Stay up to date with industry developments, applying best practices to our database management

REQUIREMENTS:

1. 3+ years of experience in database administration, preferably in a QSR or retail environment
2. Strong knowledge of Micros and other POS systems
3. Experience with database management systems, Micros & GAAP
4. Familiarity with data integration and API connectivity (e.g., Uber Eats, Mr. D, Yumbi)
5. Excellent problem-solving skills, with the ability to troubleshoot complex issues
6. Strong communication and collaboration skills
7. Flexibility to work varied shifts, including weekends and holidays (if required)

Nice to Have:

1. Experience with GAAP and other financial systems
2. Knowledge of ITIL principles and service management
3. Certification in database administration or a related field (e.g.Oracle Certified Professional)

Call Centre Agent

Job Description

Summary of Job
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role

Regional Training Manager (KZN)

Job Description

The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. 

DUTIES & RESPONSIBILITIES:

1. Conduct training sessions on preparation of foods as per our Standard Operating Procedures
2. Support, mentor, and upskill trainees and new employees
3. Promote efficiency and improve skills of employees
4. Keep attendance and training records and registers
5. Monitor employee performance and response to training
6. Conduct performance evaluations and identify areas of improvement
7. Provide daily updates on training areas done daily in-stores
8. Work within a team and drive the restaurant/take-away forward
9. Assist in New Store openings – supporting the teams through constant mentoring and coaching
10. Assist the Training Department with Adhoc Training tasks and projects within Pedros
11. Doing presentations to the target audience for all Pedros Training Modules and SOP’s
12. Sign off Manager Trainees throughout the region
13. Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business.
14. Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
15. Take charge of GP & GRV training/ trouble shooting for new & existing stores.
16. Training team roster must be posted on the training platform by latest 12pm every Saturday.
17. Full accountability of the training team within the RTM group.
18. Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed.

REQUIREMENTS:

1. Restaurant and Fast Food Service experience is essential
2. Must have a minimum of 5 years Operations Management experience
3. Good verbal and written communication skills
4. Organizational and time management skills
5. Attention to detail
6. Be prepared to go the extra mile
7. Must be computer literate and must be able to write professional reports from time to time
8. Must have own reliable vehicle & mobile phone
9. Good GP/ COS/ GRV knowledge
10. Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course as well as Manager Development Program in order to be considered for this position.

TECHNICAL EXPERIENCE:

1. Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
2. GAAP / MICROS knowledge

ADDITIONAL EXPERIENCE:

1. A valid driver’s license
2. Must be prepared to travel to sites

Research and Development Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Oversee the improvement of our current product offerings
2. This role is focused on enhancing existing menu items and ensuring that they meet the highest standards of quality, consistency, and customer satisfaction
3. The R&D Supervisor will also be responsible for testing new equipment and ensuring it integrates seamlessly with our product preparation processes
4. This is a crucial role for someone passionate about the quick service restaurant industry who excels in process optimization and product refinement
5. Lead efforts to improve the quality, taste, and consistency of existing menu items
6. Test and evaluate new equipment for product preparation, ensuring it meets operational standards
7. Collaborate with cross-functional teams including operations, marketing, and supply chain to implement product enhancements
8. Conduct sensory evaluations and product testing to identify areas for improvement
9. Analyse customer feedback and performance data to make data-driven recommendations for product improvements
10. Maintain documentation on product modifications, testing procedures, and outcomes
11. Ensure that all product improvements comply with regulations and company standards
12. Provide training and support on new processes or equipment introduced as part of product enhancements
13. Report writing and product trial feedback
14. Monitor industry trends and competitor offerings to ensure our products remain competitive

REQUIREMENTS: 

1. Degree in Food Science or Food Tech, or a related field
2. 3-5 years of experience in a quick service restaurant (QSR) environment, with a focus on product development or process improvement
3. 2-3 Years experience in a supervisory role managing a team
4. Strong understanding of food preparation processes and quality control
5. Experience with equipment testing and evaluation in a food production environment
6. Excellent analytical skills with the ability to interpret data and translate it into actionable improvements
7. Strong communication and collaboration skills to work effectively with cross-functional teams
8. Own vehicle required – for travel between stores and head office

Service Desk Manager

Job Description

DUTIES & RESPONSIBILITIES:

TEAM LEADERSHIP & MANAGEMENT:

1. Manage the daily operations of the Service Desk team, including 1st and 2nd line support.
2. Build and maintain a cohesive team; coach, mentor, and develop staff.
3. Ensure the team is aligned with business goals and service objectives.
4. Lead by example, modelling the desired work ethic and professional behavior.

SERVICE DELIVERY & SLA MANAGEMENT:

1. Ensure SLAs and other performance metrics are consistently met, identifying and rectifying any potential issues.
2. Track, analyze, and report on performance against SLAs and other key service metrics.
3. Coordinate escalations and resolve high-priority incidents in a timely manner.
4. Implement and monitor service improvement plans.

PROCESS & CONTINUOUS IMPROVEMENT:

1. Identify and implement process improvements to enhance service desk efficiency and service quality.
2. Ensure compliance with best practices, frameworks (e.g., ITIL), and relevant industry standards.
3. Drive the adoption of tools and technologies to improve service delivery.

REPORTING & METRICS:

1. Generate regular reports for management on Service Desk performance, including ticket volumes, resolution times, and customer satisfaction.
2. Analyze trends and use data to identify areas for improvement.

STAKEHOLDER MANAGEMENT:

1. Serve as the primary point of contact for all service desk-related issues within the organization.
2. Communicate effectively with key stakeholders, ensuring alignment with business objectives.
3. Manage relationships with external vendors and partners where applicable.

TECHNICAL SUPPORT & ESCALATION MANAGEMENT:

1. Oversee 1st and 2nd line technical support to ensure the efficient handling of incidents and requests.
2. Provide guidance and escalation support for the team on complex technical issues.
3. Collaborate with other IT teams to ensure seamless resolution of cross-functional issues.

REQUIREMENTS:

1. 5+ years of experience in IT technical support, including 2+ years in a managerial role.
2. Demonstrated experience managing 1st and 2nd line support teams.
3. Experience working under high-pressure environments and adhering to SLAs.
4. Strong background in ITIL or other relevant service management frameworks.

TECHNICAL SKILLS:

1. In-depth knowledge of networking, internet protocols, and IT systems.
2. Hands-on experience in troubleshooting technical issues across a range of technologies and platforms.
3. Knowledge of helpdesk ticketing systems and performance metrics reporting.
4. Familiarity with cloud technologies, VPNs, remote access, and desktop support.
5. Soft Skills:
6. Strong leadership, communication, and interpersonal skills.
7. Ability to coach and develop a team while fostering a positive and productive working environment.
8. Excellent problem-solving skills with the ability to handle complex and escalated issues.
9. High level of accountability and ownership for the Service Desk’s performance.

DESIRABLE SKILLS:

1. ITIL Foundation certification or higher.
2. Previous experience in a retail or fast-paced operational environment.
3. Familiarity with remote support technologies and tools.

COMPETENCIES:

1. Communication: Strong ability to communicate with technical and non-technical stakeholders.
2. Time Management: Ability to manage multiple tasks efficiently under pressure.
3. Team Building: Proven success in fostering a collaborative team environment.
4. Critical Thinking: Ability to think strategically and implement long-term improvements.

Payroll Administrator

Job Description

A Payroll Administrator is responsible for accurate and timeous processing of payroll and accurate record keeping

DUTIES AND RESPONSIBILITIES:

1. Process employee salaries including earnings and deductions on the payroll system
2. Reconcile time and attendance, ensuring accurate hours worked are captured and processed
3. Verify and accurately process monthly payroll data including deductions
4. Process new employees and accurate payment banking details
5. Process terminations in accordance with the company’s policies and procedure
6. Generate monthly payroll reports for Management and Finance
7. Maintain up-to-date employee records and payroll information
8. Address employee queries and collaborate with HR to resolve any payroll discrepancies and queries
9. Participate and collaborate with Management on process improvements and optimization

REQUIREMENTS:

1. A Diploma in Human Resources, Finance, Accounting, Business Administration, or a related field
2. Minimum of 2 years’ experience as a Payroll Administrator
3. Minimum of 2 years’ experience working on Sage 300 People or Premier
4. Proficient in Microsoft Excel
5. Minimum of 2 years’ experience payroll processing for +-250 staff
6. Experience with Time and Attendance Systems
7. Experience with employee self-service portals
8. Strong knowledge of payroll and tax regulations and compliance
9. Valid driver’s license

Creative Manager

Job Description

We are seeking a talented and experienced Creative Manager to lead our dynamic creative team and provide direction on all creative projects. The ideal candidate will be a visionary leader with a passion for creativity, exceptional communication skills, and a proven track record of delivering high-quality creative work across various mediums. The Creative Manager will play a pivotal role in shaping our brand identity and ensuring that all creative output aligns with our strategic objectives.

DUTIES AND RESPONSIBILITIES:

1. To lead our dynamic creative team and provide direction on all creative projects
2. A visionary leader with a passion for creativity, exceptional communication skills, and a proven track record of delivering high-quality creative work across various mediums
3. The Creative Manager will play a pivotal role in shaping our brand identity and ensuring that all creative output aligns with our strategic objectives
4. Team Leadership: Lead and inspire a team of designers, writers, and other creative professionals to produce outstanding work that exceeds expectations
5. Project Management: Oversee all creative projects from concept to completion, ensuring that deadlines are met and deliverables are of the highest quality
6. Creative Direction: Provide clear and concise direction to the creative team, guiding them through the creative process and helping them bring ideas to life
7. Brand Management: Develop and maintain brand guidelines to ensure consistency across all creative assets
8. Collaboration: Collaborate closely with cross-functional teams, including marketing, product development, and sales, to ensure that creative work supports overall business objectives
9. Quality Assurance: Conduct regular reviews of creative work to ensure that it meets brand standards and exceeds client expectations
10. Talent Development: Identify training and development opportunities for team members to enhance their skills and capabilities
11. Stay Current: Stay up to date with industry trends and best practices in design, advertising, and marketing to continuously improve the quality of our creative output

REQUIREMENTS: 

1. Bachelor’s degree in graphic design, fine arts, communications, or a related field
2. Proven experience (5 years) in a creative leadership role, preferably in an agency or in-house creative department
3. Strong portfolio showcasing a diverse range of creative projects across various mediums, including digital, print, and video
4. Excellent communication skills, with the ability to articulate creative concepts and provide constructive feedback
5. Exceptional leadership abilities, with a track record of building and motivating high-performing teams
6. Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign)
7. Strategic mindset, with the ability to align creative work with business objectives and target audience needs
8. Attention to detail and a commitment to delivering work of the highest quality
9. Ability to thrive in a fast-paced environment and manage multiple projects simultaneously

Brand Auditor

Job Description

It’s the Auditor’s responsibility to judge the store and evaluate the various brand elements whilst remaining completely independent. The Brand Auditor ultimate role is to report on true and accurate information in accordance to the Brand Standard Operating Procedures (SOP’s)

DUTIES AND RESPONSIBILITIES:

1. Brand audit schedule or monthly planner must be set and approved by HOD; any deviations to the planner must be reported to the HOD
2. Ensure all Pedros’ stores in all regions are covered by Brand Audit’s every quarter – dates of audits as follows:Quarter 1 – January to March (Focus on all regions)Quarter 2 – April to June (Focus on all regions)Quarter 3 – July to September (Focus on all regions)Quarter 4 – October to December (Focus on all regions)
3. Always introduce yourself to the Store Manager and/or Franchise Partner where applicable
4. Seek permission from the Store Manager before entering ‘Back of House Area’ for all store visits prior to commencing a brand audit
5. Follow the online Brand audit questionnaire diligently for completion, taking photos as proof of evidence against comments raised within the questionnaire
6. Ensure plans for day store visits are scheduled ahead and the plan for the week is done in advance; example: flights and accommodation
7. Have a professional work attitude when delivering stores results after brand audits
8. Be approachable, polite and show respect to all staff in store as well as Franchise Partners
9. Conduct ‘Brand Audit’ and ‘Brand Audit Refresher’ training as may be required for all regions
10. Daily emailing of all completed Brand Audit Store visits reporting to the team; namely HOD, Senior Managers, Stores, etc
11. Must be willing to travel and spend time away from home up to 1 or 2 weeks at a time
12. Willing to work overtime as and when required
13. Adherence to all company policies namely but not limited to cell-phone, vehicle and SOP’s (Standard Operating Procedures) and any other lawful and reasonable duty and responsibility which may be required from time to time
14. A strong understanding of Mystery shopper standards and all Pedros SOP’s

REQUIREMENTS:

1. 2 – 5 years of working experience within the food / hospitality industry as a Manager
2. Computer literacy with MS Office – Well experienced in excel/ word/ presentations
3. Excellent Communication skills and a good command of the English language both written and verbal
4. Possess strong interpersonal skills of working with integrity, honesty and trust
5. Ability to work independently as well as within a team
6. Must have valid driver’s license and travel to sites
7. Prior experience in Operations and Training
8. Experience in running a shift and a restaurant
9. A deep understanding of people management and customer perception

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete the accounts payable function
2. Reconciling accounts
3. Processing of supplier invoices
4. Correct allocations of transactions per GL coding
5. Verification of supplier documents including delivery notes, GRV’s and tax invoices
6. Prepare supplier payments per credit terms
7. Reconciling of supplier accounts
8. Resolution of all outstanding items on supplier reconciliation
9. Sending proof of payments to suppliers
10. Ensuring the supplier age analysis is accurate and updated

REQUIREMENTS: 

1. 3 Years’ experience in a similar role
2. Matric
3. Full MS Office
4. Sage 200 Evolution, Pastel Partner or any similar accounting package
5. Sound understanding of the accounts payable function and a hands-on approach
6. Experienced on Sage 200 Evolution or similar package
7. Ability to communicate effectively

Click here to apply

All the best with your applications.