Mintek Vacancies

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Service Desk Technician (Applicable to Internal Candidates only)

Listing reference: minte_000294

Listing status: Online

Apply by: 1 November 2024

Position summary

Industry: Scientific, Research & Development

Job category: Helpdesk and Technical Support

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Mintek has an exciting career opportunity for a Service Desk Technician. The successful candidate will be the single point of contact for customers to obtain technical support. They will install, backup, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally. All suitably qualified and experienced internal candidates are invited to apply.

Job description

Service Desk

Serve as the first point of contact for users seeking technical assistance either remotely, or in person, or over the phone.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Perform troubleshooting (remotely/in-person/telephonically) through diagnostic techniques, pertinent questions, programs, and implement the solution(s).
Escalate unresolved technical problems to the next level of support personnel with the next level of difficulty.
Record events and problems and their resolutions logs
Install computer peripherals for users and connection of office automation devices
Identify and suggest possible improvement in procedures
Run reports to determine malfunctions that continue to occur
Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
Support and maintenance of conferencing facilities and software, projectors, desktop/laptop setup, roll-out, and upgrades
Manage Service desk tickets on time
Support and participate in relevant disaster recovery activities
Incident and Problem Management
Configure and distribute ICT Assets

Backups

Perform desktop, laptop backups and data restores
User Training
Train computer users (Write training manuals or how-to videos).

Minimum requirements

MINIMUM EDUCATION & EXPERIENCE:

Relevant ICT degree such as Bachelor of Technology computer systems, Information Technology, Networks
Any professional certifications such as MCSE, A , N and Security is an added advantage
2-5 years minimum relevant experience

TRAINING:

ITIL foundation
Network Administration
Project Management
O365 Training

REQUIRED KNOWLEDGE:

Excellent verbal and written communication skills
Customer-oriented and cool-tempered
Ability to diagnose and resolve basic issues
Good understanding of computer systems, mobile devices, and other tech products
An openness to learning new technologies
Tech-savvy
Telephony
o Manage and maintain the telephony systemo Support and Maintain the APN Systemo Facilitate telephone line installationso Ensure that Mintek’s System function as requiredo Provide necessary reporting for both APN and telephony
Information Technology Service Management (ITSM)
o Request Fulfilmento Incident Managemento Problem Managemento Change Managemento Asset Management

CUSTOMER SERVICE:

Maintain a high level of service to customers (internal & external) according to the service standards as set by Mintek.
Follow up with customers to ensure the problem has been resolved.

OTHER COMPETENCIES:

Troubleshooting
Systems thinking
Verbal and written communication
Problem-Solving
Teamwork
Research
Writing

ADVANTAGEOUS SKILLS:

A or Certified Network associate accreditation

POSTDOCTORAL RESEARCH FELLOW (REF: MPD/2024)

Listing reference: minte_000292

Listing status: Online

Apply by: 31 October 2024

Position summary

Industry: Mining & Quarrying

Job category: RandD, Science and Scientific Research

Location: Randburg

Contract: Fixed Term Contract

Remuneration: Negotiable

EE position: No

Introduction

Mintek has an exciting career opportunity for a POSTDOCTORAL RESEARCH FELLOW within the Minerals Processing Division (MPD). The Postdoctoral Research Fellow will work with senior researchers and other ecosystem partners to conduct cutting-edge research that will advance the objectives of the organization. The candidate will be responsible for formulating ideas relating to technical projects, develop research questions, design experiments, identify problems, and evaluate and implement solutions.

Job description

The Mineral Processing Division comprising Physical Separation, Flotation and Comminution Groups seeks to appoint a postdoctoral candidates to conduct research within the following areas (but not limited to):

· Focus on process solutions for industry impact areas of water and energy efficiency and reduction in circuits.

· Tailings retreatment process solutions.

· Novel technology evaluation for low grade and complex ore bodies as well as fines and ultra-fines milling and classification.

· Physical separation (gravity, magnetic and electrostatic separation) predictive modelling of circuits with the aim to scale up laboratory data to pilot plants and commercial operations.

· Modelling and simulation of comminution circuits and plant audits and surveys data validation.

· Evaluation of energy and/or water efficient technology for incorporation into comminution flowsheets.

· Develop software tools and data models to improve the interpretation of mineralogical data (numerical, images).

· Conduct advanced research on flotation processes, including reagent chemistry, surface chemistry, and mineral recovery.

· Conduct various flotation tests such as bench roughers, cleaner & recleaner and lock cycle tests.

· Investigate the adsorption mechanisms, zeta potential, thermodynamic, kinetics and hydrophobicity changes at the mineral/reagent interface.

· Develop and test new flotation reagents and technologies for improved kinetics, selectivity and recovery.

· Analyse experimental data using advanced techniques such as Fourier-transform infrared spectroscopy (FTIR), X-ray photoelectron spectroscopy (XPS), scanning electron microscopes (SEM), and surface tension measurements.

Key Responsibilities:

The Postdoctoral Fellow will work under the direction of a senior researcher and is expected to carry out the following responsibilities:

· Formulating ideas relating to technical projects, develop research questions, design experiments, identify problems, and evaluate and implement solutions.

· Data collection, analysis, and modelling.

· Presenting at high impact conferences nationally and internationally.

· Participating in site visits, meetings, and workshops.

· Producing high quality research publications (peer-reviewed articles, reports, book chapters, etc.)

· Contributing towards the development of prototypes, processes, models, products

· Writing research proposals.

· Mentoring and supervising postgraduate students.

· Building research collaborations nationally and internationally.

· Contributing towards science engagement activities.

· Supporting initiatives that promote the strategic goals and objectives of Mintek.

Minimum Qualifications:

A doctorate in one of the fields below: