Xneelo Vacancies

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Design System Specialist

Job description

The xneelo Cape Town office is looking for an experienced Design System Specialist who thrives on driving design systems strategy, ideation, execution, problem-solving, and product delivery.

We are overhauling our existing customer self-help system and designing new products. We’re proud to say that we’ve put together a fully functioning design system, but we need a new team member to take it to the next level.

Xneelo is a leading web hosting company. We see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online.

As a Design System Specialist, you will:

Improve and expand our design system by developing and refining components to ensure consistency and usability.
Develop and maintain comprehensive style guides, patterns, components, and their documentation, ensuring that our Design System is an accessible, living resource for all teams.
Collaborate with engineers, product owners, and UX designers to ensure components are consistently applied and adopted across different product teams.
Conduct regular reviews of the design system to ensure that all components comply with the latest design standards.
Mentor, guide and collaborate with the UX team through design library activities, such as component usage, existing restrictions, and how to maintain consistency across designs.
Work alongside the UX writer to integrate the content style guide and microcopy library into the design library, enabling the UX designers to easily apply the guidelines to their designs.
Be the voice advocating and driving decisions about our design system roadmap and outcomes. Act as the primary point of contact for questions or issues related to the design system, ensuring that any discrepancies are resolved.

Skills and Attributes

Excellent communication skills that will assist you in collaboration with cross-functional teams.
Technically proficient in scaling systems across platforms; from Figma to code
Familiarity with the latest developments in design systems and tools; Figma, Storybook, and Zeroheight
A passion for elevating design culture and mentoring designers to grow their craft.
You excel in advanced visual design skills, including mastery of typographic hierarchy, grid systems, colour psychology, and micro-interactions, with unyielding attention to pixel-perfect details.
You are highly skilled in Figma, and adept at leveraging its full suite of features such as auto-layout, variant components, and design tokens to create scalable and maintainable design libraries.

What can we offer?

Hybrid working model
Laptop and other tech provided
We always respect the individual and treat others with dignity.
We support the principles of self-organising teams and self-managed individuals
We value people finding meaning and purpose in their work at xneelo

Job requirements

Qualifications & Experience

5-7 years of UX and UI design experience, with at least 3 years focused on design systems
A diploma or equivalent in the design field
A strong portfolio that demonstrates a deep understanding of design systems, a successful track record of execution across multiple products, as well as demonstrating a deep understanding of UX/UI design principles with impactful design solutions, and experience with complex systems.

Financial Operational Manager

Job description

xneelo Group is looking for a talented Finance Operational Manager to collaborate with a small finance team based in South Africa and develop the finance function in Malta. In this critical role, you will help shape our financial strategy, drive operational efficiencies, and steer a high-performance full financial function. Reporting directly to the CEO of xneelo Malta, this is a high-impact role that requires both strategic thinking and hands-on execution.

Specifically, you will be responsible for:

Leadership and people management
Process Refinement and Automation
Coaching and Development
Cross-Skilling and Peer Collaboration
Software and Financial Tools Management
Communication and Negotiation
Financial Reporting and Compliance

Required attributes

For success in this role, we expect you to have demonstrated ability with:

Business Insight and Communication: As an astute leader, understand business operations beyond finance, grasp the impact of financial decisions, communicate effectively with all stakeholders, manage the finance team’s performance and development, and spearhead relevant projects.
Strategic Thinking and Risk Management: Align financial strategies with business goals, anticipate trends, assess risks and opportunities, and provide sound recommendations.
Sparring Partner: Develop informed opinions, actively participate in strategic and tactical decision-making, and shape overall direction and lead the finance team by delegating tasks, mentoring, training, and managing performance.
Analytical Skills: Interpret complex data, identify trends, solve problems, and make decisions based on detailed quantitative analysis. This involves being detail-oriented and having a knack for problem-solving.
Mastery of Financial Principles: Demonstrate a deep understanding of financial analysis, budgeting, forecasting, risk management, and proficiency in financial modeling and relevant software.
Financial Reporting Knowledge: Expert in financial reporting standards (GAAP, IFRS) for preparing statements and ensuring regulatory compliance. You will be the subject matter expert within the organisation.
Adaptability and Ethical Conduct: The ability to adapt to dynamic environments, solve problems creatively, learn continuously, and uphold high ethical standards while taking initiative is invaluable.

Job requirements

Qualifications and experience

We believe the following is essential for success in this role:

CA(SA) – qualified in South Africa and registered with SAICA
Minimum of 8 years professional experience in auditing and senior financial roles
Competent in the use of accounting and related software (e.g. Sage Evolution, People, MS Excel)
International professional experience (exposure to DTA’s, WTA’s and transfer pricing)
Professional proficiency in English
Resident in Malta a preference but not a requirement

And these would be an advantage:

Completed (or working toward) local Maltese CA(SA) equivalent
Professional experience in the Maltese business environment

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Linux Systems Administrator

Job description

Xneelo, a leading web hosting company in South Africa, seeks the services of a Linux Systems Administrator to join the team that specialises in the troubleshooting and repairing of broken or degraded large-scale, Linux-based hosting systems, identifying trends based on system alerts, while also being a technical point of escalation to the contact centre’s Support Consultants.

The role can be based at the company’s head office in Durbanville, South Africa or remotely in the SAST time zone.

What you’ll do:

Maintain reliable, fast, secure and highly available hosting infrastructure
Maintain existing LAMP hosting infrastructure
Work with and contribute to configuration management systems
Form part of a highly skilled and autonomous team
Collaborate with diverse tech teams
Be an after-hours point of escalation for support on a rotational basis
Actively participate in continuous improvement within the team

Skills and Attributes :

Excellent troubleshooting and problem solving
Methodical and accurate
Customer-centric (although not customer-facing)
Good communicator
Linux system administration skills – preferably Debian
Shell scripting
Puppet an advantage
Zabbix an advantage

Job requirements

Qualifications and Experience:

Grade 12 or equivalent
A minimum of 2-3 years Linux Systems Administration experience, including LAMP stack
Advantageous:
- Linux certifications
- Agile methodology
- Helpdesk or technical support experience

Senior Full Stack Web Developer: Cloud Services

Job description

Xneelo is looking for senior full-stack developers to spearhead the development of our brand-new product: xneelo Cloud.

Xneelo Cloud is a versatile, Infrastructure-as-a-Service cloud product offering scalable compute, storage, and network resources. This product is currently in beta, and is getting ready for full market release in the near future.

This is an exciting opportunity to be part of a team that is launching a new flagship Cloud product for xneelo. Our initial launch is focused on the South African market, and rapidly building on the Cloud features to add ongoing value to our customers. Once this is achieved, we plan to expand to the global market.

The Cloud product team is a close-knit, engaged, and productive group that is passionate about Cloud. As a developer in the team you’ll be responsible for building the tools, services and dashboards that our customers use to create their own virtualised environments.

You’ll work closely with the infrastructure team, building on top of the underlying compute and storage infrastructure, powered by OpenStack and Ceph. Python is primarily used to build and customise our open-source dashboard.

The Cloud team is also pioneering Go as the team’s primary language, whereas Ruby on Rails is more widely used within xneelo. Other items in our tech stack toolbox are Typescript, React, k8s, Redis, MariaDB, PostgreSQL, and Gitlab to name a few.

The experience and approach we’re looking for

Senior full-stack Web application developer
Strong API and database design and implementation skills
Self-motivated, engaged, and committed team player
DevOps and SRE thinking, secure coding, and overall end-to-end system ownership
Values working in a self-organizing team environment and subscribes to leadership through ability and knowledge, not title
Strive to grow your own and others’ software craftsmanship
Largely aligns with the Agile manifesto and its underlying principles
Interest and investment in building a new Cloud product

Job requirements

Bonus Points

Previous Cloud experience
React, Django, and AngularJS experience
Domain Driven Design experience
Ruby, Go, Typescript, or Python experience
Since the primary language used in the team is Go, experience with this tech stack will be highly beneficial
Given the product domain, any Linux or cloud platform system administration or advanced user experience
Kubernetes and Gitlab experience
We are looking for talented engineers to join us and help get this team and product up and running and the salary will be negotiable, commensurate with your skills and track record.

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Overall disposition

The ideal candidate will have a passion for:

Using technology to serve client requirements
Programming, open-source technologies, and IT in general
Developing Quality, Secure Optimal systems and simple procedures
Agile development and a self-organising team environment
Sharing ideas and innovation
Ongoing learning and improvement

A high level of proficiency in the following

Utilizing Cloud Services such as AWS, Azure or GCP to build software solutions
Database design and performance tuning (MySQL or similar)
Software development within the Linux/Unix environment
Agile development practices (TDD, refactoring, continuous integration, pair programming)
Microservice principles and development
Understanding of and development using Containers
A DevOps background would be beneficial
Linux systems administration skills will be an advantage
Experience working with Go

Responsibilities

Design & development of backend software and APIs
Object-oriented programming using a language like Ruby
Design & development of frontend components using React
Software development within the Linux/Unix environment
Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
Effective communication
Self-motivation and self-management

Qualifications

BSc or BTech majoring in Computer Science will be advantageous, however, your ability to demonstrate your in-depth understanding of the web technologies and sound software engineering practices will trump a formal qualification. A minimum of 5+ years of software development experience. Minimum of 2 years supporting a large-scale application in an operational capacity.

Software Engineer

Job description

Our backend software engineers make sure that when a customer hits a button in a Web application, magic happens on hosting infrastructure in a data centre somewhere in the world.

A large scale, mass-market hosting infrastructure is a complex beast requiring quality automation and processes to make sure it can scale and perform optimally, 24x7x365.

Product development at xneelo looks to the engineering of the backend infrastructure as a vital component of being able to delight our customers – by being part of transforming complexity into click-of-a-button simplicity.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology available.

We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require an understanding of the Agile development philosophy.

Like what you hear? Well, let’s break it down:

Basically, you will be involved in

Solving interesting and large scale backend technical challenges
Being part of figuring out how we get better at what we do
Looking for opportunities to innovate and optimize
Understanding the needs of the customer in order to deliver innovative, robust solutions (In collaboration with the Product Owner and stakeholders of course)
Supporting the customer from an operational perspective when escalated by the Client Services team

You probably have a passion for

Programming, open-source Technologies and IT in general
Optimal systems and simple procedures
Agile development and a self-organizing team environment
Sharing ideas and innovation

Job requirements

You have a passion for

Design & development of backend software and APIs
Object-oriented programming using a language like Ruby
Software development within the Linux/Unix environment
Software development using a containerization platform like Docker or Kubernetes
Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
Effective communication
Self-motivation and self-management
Life-Long Learning

Your qualifications include

BSc majoring in Computer Science will be advantageous, however, your ability to demonstrate your track record of writing quality backend software is what ultimately counts
A minimum of 4+ years of software development experience
Minimum of 2 years supporting a large scale application in an operational capacity

If your experience includes the following, it would be great

Thinking like a hacker and diving into the security details of the software you’ve built
Experience with Rancher, Docker Swarm or other container orchestration platforms
Understanding of database design and performance tuning (MySQL, Redis, etc.)
Experience with DevOps on a linux based platform
Experience with system administration on a linux based platform

Technical Customer Service Consultant

Job description

xneelo is a web hosting company of approximately 350 people, spread across teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine, India and Malta. We see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission

We are seeking Technical Customer Service Consultants for our Durbanville office. In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfillment through resolving customer queries via chat, telephone, or email. Your role will involve addressing technical issues related to web hosting, email setups, and control panel support. You’ll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Your daily responsibilities would include:

Assisting customers with email setups across various mail programs.
Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.
Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.
Assisting customers to navigate our hosting control panel.
Offering an extension of after-hours support to our customers on behalf of various technical departments.

The ideal candidate:

Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
Communicates with insight and understanding, concisely and clearly;
Is consistently patient, amicable and responsive in dealing with all people;
Demonstrates consistent administrative efficiency and accuracy; and
Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

Communication: Written and spoken English;
Listen and comprehend;
Convey understanding of concepts, principles and procedures;
Administrative skills, attention to detail and troubleshooting;
Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
Understanding technical- and business concepts at a high level;
Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Job requirements

Qualifications and experience:

A matric pass or equivalent is essential.
Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

Starting salary bracket: R16 000 – R19 000 commensurate with experience.
Technical Support is a 24/7 team, so there will be shift work.

Customer Service Consultant

Job description

We are looking for Customer Service Consultants for our Durbanville office. In this fast-paced and rewarding role, you’ll be the driving force behind ensuring that each customer’s query is resolved to the highest quality. Whether it’s domain names, ordering, customer accounts, or billing administration, you’ll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Daily responsibilities would include:

Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;
Collaborating with the team to optimise processes and creatively solve problems;
Observing and enhancing the tools necessary for the efficient execution of your responsibilities;
Providing mentorship and coaching to fellow team members, contributing to their growth;
Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;
Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;
Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
Communicates with insight and understanding, concisely and clearly;
Is consistently patient, empathetic, amicable and responsive in dealing with all people;
Demonstrates consistent administrative efficiency and accuracy; and
Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

Communication: Written and spoken English;
Listening and comprehension;
Convey understanding of concepts, principles and procedures;
Administrative skills, attention to detail and troubleshooting;
Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries.
Time Management: effectively managing tasks and workload by priority;
Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.
Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Job requirements

Qualifications and Experience:

A matric pass or equivalent is essential.
Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

Starting salary bracket: R15 000 – R18 000 commensurate with experience.
Shift work

Customer Support Administrative Assistant

Job description

We are looking for Customer Support Administrative Assistants to support the Customer Support team by performing various administrative tasks.

The role reports to the Customer Service Manager(s) at our head office in Durbanville.

The environment is fast-paced, and dynamic and offers a rewarding opportunity to someone starting their career.

What you’ll do:

Render general administrative services to the different customer support teams.
Execute work-flow based repetitive tasks.
Ad-hoc tasks as needs are identified.
Support the SLC with ad-hoc tasks promoting our SLA.

Who you are:

A proactive problem-solver with a focus on process improvement and thinking outside the box.
Accurate and detail-oriented in all aspects of work.
Strong time management skills with the ability to multitask and switch between tasks effectively.
Flexible and adaptable to changes in the role, systems, and people you work with.
A positive team player who works well independently and in collaboration with others.
Receptive to feedback, demonstrating a willingness to learn and grow.
Possess a strong work ethic, with meticulous focus and discipline.
Driven to get things done with a natural sense of urgency.
Passionate about the value of customer service and committed to demonstrating its importance to the business.