To apply, click on the link at the end of the posts and all the best with your applications.
Service Delivery Manager – Nashua Durban
JOB PURPOSE:
Plan, develop and implement strategy for operational management and development to meet agreed organisational performance plans. This must be achieved within agreed budgets and timescales covering relevant areas of operations including Service Delivery; Annuity Revenue; IT; Project Management for Installations and Business Continuity.
KEY COMPETENCIES:
Strong Judgement, and conflict resolution skills
Excellent Problem Solving Skills
Strategic Orientation
Self-reliant and results orientated
Ability to operate as an effective tactical as well as strategic thinker
Strong mentoring and coaching experience with a team of diverse levels of expertise
Exceptional written, verbal and interpersonal and presentation skills.
Strong relationship building and networking
Business acumen
MINIMUM REQUIREMENTS:
Minimum Matric/Grade 12, additional technical certifications will be an added advantage.
Minimum 10 years’ experience in a senior management role.
Strong technical and service delivery management experience.
Thorough understanding of finance and systems.
Broad experience with full range of business functions and systems.
Proven track record of success facilitating progressive organisational change and development within a growing organization.
Job Title: Service Controller Reporting line Service Department
Location/Franchise: NASHUA DURBAN
JOB PURPOSE
To coordinate and manage all incoming service requests on various platforms from Nashua Clients.
Requirements
Experience and Qualifications Required:
Grade 12 / Matric.
Computer literate.
Customer contact centre experience will be advantageous.
Service Now and Athena experience will be advantageous.
Experience in a Nashua Service Centre will be advantageous.
Duties & Responsibilities
Create incoming incidents and update client with necessary information.
Update Athena errors and resolution errors on Service Now.
Manage created incidents according to Nashua KPI’s
Laise with Credit Control to release all purchase holds.
Generate quotations for chargeable incidents.
Capture and process required information and documentation for chargeable incidents.
Create and resolve workshop incidents on Service Now.
Process documentation for delivery / collection of Nashua equipment. • Filling of all service-related documentation.
Manage and prioritize all Major and SLA clients.
Resolve incidents for HP, Lexmark and Epson as per prescribed SOP.
Skills and Attributes
Excellent communication skills – written and verbal.
Efficient in both English and Afrikaans – written and verbal. • Professional telephone etiquette.
Strong customer focus.
Ability to work under pressure.
Strong client liaison skills.
Other Assignments
Perform all ad hoc duties as and when requested by Management.
Attend and complete both online and classroom training when required.
Working Conditions
Monday – Friday 08:00 – 17:00.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
If you are interested in this vacancy, please submit your CV to sanjeev@nashuapmb.co.za by no later than 6 December 2024
Should you not hear from us in 2 weeks after the closure date, please take it that your application has not been successful.
OA Engineer – Nashua Durban
Job Purpose
The position is responsible for the service and maintenance of office automation equipment and service calls within Nashua Durban service areas.
Experience and Qualifications Required:
3 – 5 years’ experience in the office automation field
Valid driver license
A + N+
Own reliable vehicle
Duties and Responsibilities:
Service and maintain equipment in the Nashua Durban service base.
Ensure that Customer downtime is always kept to a minimum.
Ensure that Customer Uptime and capabilities is at full potential.
Ensure that service call is always done and completed cost efficiently.
Ensure that part, Toner, and other service deliveries reach maximum life expectancy.
Ensure that preventative maintenance is completed and scheduled as per the requirements.
Take responsibility for all stock allocated to the technician.
To follow the correct procedure when receiving a call and when a call is completed within the Workwide system.
Fully install, MFP, (if required) and supply training to the customer on new Products.
To ensure that the Service Coordinator is given accurate information relating to service calls and installations.
To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time.
Must be open and willing to be cross trained over all technical lines of business to promote better productivity and to provide assistance if needed.
To keep the Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs.
Skills and Attributes:
Accuracy, attention to detail, proactive, self-starter and neat.
Punctual, honest, hardworking, loyal and dedicated to client service.
Excellent communication and writing skills.
Ability to work in a team as well as on your own.
Must be able to work within the framework of deadlines and be able to complete tasks within these time constraints.
Other Assignments:
Prepared to work overtime, attend training sessions over weekends from time to time as well as meetings as and when required.
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.
Responsible for providing support for all aspects of the day-to-day operation of the business, this includes, but is not limited to Network, Server, Software, Access Control, CCTV and Voice and Data infrastructure.
Requirements
Experience and Qualifications Required: Minimum Requirements
Microsoft Azure and/or working in Microsoft server environment
Understanding of IP networks, Routing & Switching
Experience OfficeAutomation, Network, Software, Access Control, CCTV and Voice and Data Infrastructure.
GoodCommunication Skill
Proficientin Microsoft Office Suite
Mustbe able to work under pressure
Must havea valid driver’s licence and own reliable transport
Welldressed and presentable
Valid cv andreferences
Duties & Responsibilities
Implementing andCoordinating resources
Able to action and report on outcome/feedback
Problem Solving Skills
Assessing and evaluating information
Planning and Co-ordination skills
Decisionsmaking skills
Developingrelationships
Analytical thinking
Results Orientated
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.
The Key Account Manager will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.
The candidate will be apt in building strong relationships with strategic corporate customers. Apart from the expansion of business through acquisition of new clients, the account manager will be handling the key accounts maintaining communication and relationships with existing clients and devising new solutions and offers.
The candidate will conduct meetings and provide information regarding the services/ solution and or products offered by the Company, while presenting a proposal that is feasible and profitable to the parties concerned.
Requirements
ExperienceandQualificationsRequired:
Grade 12 or equivalent
Previous Sales experience will be advantageous
Relevant experience in a similar position, with exposure to related products/equipment will be advantageous
Sales experience in Office Automation, Connectivity, CCTV, Access Control, Energy Solutions
Valid driver’s license & own reliable vehicle
Duties & Responsibilities
Develop trust relationships with portfolio clients to ensure account retention and monthly customer visits
Acquiring a thorough understanding of key customer needs and requirements
Expanding relationships with existing customers by continuously proposing solutions that meet objectives, as well as bringing in new clients
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and/or problems faced by customers, effectively handling complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Meeting all client needs and deliverables according to proposed timelines
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Developing and maintaining excellent knowledge and understanding of our Business, its offerings, our competitors and the extended industry
Skills and Attributes
People, Communications Analytical and Interpersonal Skills
Interpersonal Communication Skills – Ability to communicate and work across different cultures and social groups
Passionate – Ability to maintain a positive outlook at work
Ability to work well in pressurised environment & strict deadlines
Continuous improvement of self and knowledge enhancement – Ability to adapt to changing circumstances
Planning & Organising – Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive experience throughout the total client journey
OtherAssignments
Cross training on other lines of business
Working Conditions
Working hours are 08h00 to 16h30, Monday to Friday
Travelling to & from site to client premises and vice versa per schedule requirements
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. Itdoesnotexcludeotherdutiesasassigned.
If you are interested in this vacancy, please submit your CV to annemarie@nashuawrd.co.za by no later than 31 January 2025.
Shouldyounothearfromus2weeksaftertheclosuredate,pleasetakeitthatyour application has not been successful.