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CCTV Technician
Job Purpose
Responsible to maintain electronic Surveillance and Security Systems in accordance with company standards and gaming regulations
Education
Technical Certificate / Diploma – N4 / T2 minimum
Experience
2 Years in a CCTV / IT environment preferred
Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Analytical skills
Checking
Attention to detail
Following Instructions
Key Performance Areas
Surveillance System Installation & Maintenance
Installs surveillance system and equipment layouts
Maintains CCTV equipment
Identifies, troubleshoots and rectifies causes of faults
Installs and tests CCTV components
Plans and implements CCTV related installations/ moves for other gaming departments
Liaises with legislative authorities and ensures sign off as required (Application process)
Inventory Control
Plan and order stock
Receive stock
Store and secure stock
Tidy stock room
Document stock movement and capture into the system
Implement a standardised process for receipt handling, storage, dispatch and disposal of surveillance system components / inventory.
Identify potential and alternative suppliers of equipment to create alternative cost saving solutions; and escalate relevant solutions to management
Maintain communication channels with suppliers to ensure they are aware of SI standards and procedures
Purchase and maintain par stock levels as per business requirements and as per budget (stock on hand and obsolete stock).
Maintain stores environment in a neat and orderly manner
Capture and ensure data Is updated in the system
Conduct stock control and audits on a monthly basis according to standards and procedures.
Identify and escalate any anomalies or variances to management
Maintenance Ops Supervisor
Job Purpose
The Maintenance Operations Supervisor is responsible to supervise the maintenance team in their daily activities in the various areas of the business unit with the aim of maximising machine, infrastructure and facilities availability, including the maintenance and repairs of buildings; through to the planning, allocation and delivery of jobs including the implementation of capital maintenance and development projects for the unit in line with defined plans viz upgrades, aligned to company, legislative and grading standards
Education
2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent OR
4-Year Degree in Mechanical or Electrical Engineering plus a GCC in mechanical / electrical engineering is an advantage
Preferably registered with the SAFMA / other accredited facilities / engineering bodies
Accreditation/Registration/Licenses
Preferably registered with the SAFMA / other accredited facilities / engineering bodies
Experience
Minimum of 5 years’ experience including a minimum of 3 years’ experience in a maintenance supervisory environment
Project management experience
Experience in managing contractors / suppliers.
Skills and Knowledge
Know How
Requires specialised theoretical knowledge and processes relating to maintenance practices, processes and regulations
Short term planning within 3-months involves conducting the planning of activities to meet and optimise new business targets and growth
Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently;
Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
Interact with stakeholders and team – influencing, motivating and encouraging specific behaviour
Problem- Solving
Apply business acumen and sound common sense to the supervision of maintenance operations and teams within regulated standards;
Monitor hanges in the maintenance operating areas and is quick to act upon potential opportunities, risks and challenges;
Consider all the facts, options and possible deliverables prior to making decisions;
Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment;
Deal with diverse problems in own area, using judgment and discretion to resolve them;
Accountability
Provide information and make recommendations regarding products and services that will meet operational requirements;
Solve a wide range of queries related to financial performance, dealing with these sensitively and within operational/procedural limitations;
Solutions should be profitable and effective in delivery business results;
Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering;
Key Performance Areas
Deliverables Maintenance Operational Supervision
Daily building and grounds walkabouts of the property
Co-ordinate maintenance and repair teams
Collaborate with contractors for building refurbishments and ensure work is completed to standard and within the budget
Support maintenance and upgrades according to 5-year plan
Supervise mechanical/electrical/HVAC / building maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
Building fabric maintenance, fixtures and fittings repair
Mechanical services repair and renewal management
Manage the call-out system for emergencies, and alarm-related call-outs
Compile and implement Fire safety procedures; fire equipment inspections and compliance
Monitor staff appearance and floor appearance/ functioning of equipment and systems
Store and control assets; technical stock and parts
Record and resolve internal customer disputes / complaints
Maintenance Project Implementation
Understand the scope of the project and confirm the objectives and measures upon which the project will be evaluated at its completion in collaboration with senior management
Supervise the execution of a project by making key decisions, exercising control, assigning and co-ordinating business and resources as defined in the project plan
Work with contractors and service providers to ensure the team delivers requirements
Prepare for reviews to report on the progress of the programme
Action any remediation plans in line with recommendations to ensure projects are delivered on time and to quality standards
Maintenance Standards & Governance
Communicate and monitor against the maintenance standards and processes for the operational areas of the property on a regular basis
Align practices with new legislative compliance around health, hygiene, safety and the environment
Complete inspection and & checks to mitigate any risks to the business.
Conduct weekly walkabouts of all grounds, front of house and back of house areas to monitor compliance
Embed a waste management culture and ensure all staff are trained.
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Supervision
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Supervise employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Assist in providing resources and removing obstacles to performance
Onboarding of new staff members
Stakeholder Relationship Management
Engage with internal customers to understand challenges; issues; development and repair related requirements
Provides employees / visitors with updates of electrical, water and other service outages and scheduled shutdowns
Engage and supervise the performance of suppliers and contractors
Engage with management with regards security; health and safety and critical technical breaches or anomalies
Communicate plans, objectives and results to complex operational team; maintenance management team and employees
Stock Controller
Job Purpose
The Stock Controller is responsible to supervise the replenishment of food and beverage stock and supplies to ensure the availability of par stock levels in line with operational requirements in accordance with stock control principles, as well as the accurate recording of inventory and stock management systems according company policy and standards.
Education
Grade 12
2-Year Diploma in cost management, stock control and / or procurement is an advantage
Experience
3-5 years’ experience in a similar position at a supervisory level
Experience / exposure to the hospitality industry would be an advantage
Skills and Knowledge
Know how:
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of client requests and requirements.
Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
Supervises progress, results and service offered on the shift.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the manager for resolution.
Core behavioral competencies.
Problem-solving
Decision-making skills
Controlling people and non-people resources
Planning
Developing relationships
Checking skills / Attention to detail
Working with information (agreements, laws, regulations, statistics)
Check and maintain all areas of the warehouse for cleanliness and proper stock storage
Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
Supervise storage and rotation of stock (FIFO)
Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers.
Do daily spot checks on stock items and investigate any discrepancies to system figures.
Participate in all mandatory stock takes according to procedure and investigate variances with explanations to the warehouse manager.
Report weekly on the running of the inventory group for a specific areas / outlet (including problems entailed / stock shortages etc.)
Cost Control
Report on price changes or deviations during the receiving of goods and capturing of invoices
Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring that the goods issued are exactly as charged and stock is issued according to procedure.
Print picking lists for store man to gather stock for the outlets
Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses
People Supervision
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Performance contracting, reviews and development
Assist in providing resources and removing obstacles to performance
Onboarding of new staff members
Client Engagement
Maintain a good working relationship with other departments and staff members
Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.
ER Specialist
Job Purpose
The ER Specialist is responsible for coordinating, implementing, and supporting Employee Relations initiatives that enables an environment of high engagement and fostering, of good working relationships between management, union, and employees.
Education
3-year Degree / Diploma in Social Sciences (majoring in Industrial Relations.
Experience
Minimum of 3 years’ experience as Labour Relations specialist.
Skills and Knowledge
A track record of co-ordinating and supporting employee relations initiatives within a working environment.
Handling of highly confidential information.
Emotional Intelligence, Conflict Handling Skills, Planning and organising.
Analysing and diagnosing numerical information.
Building co-operation and collaboration, Developing relationships.
Decision-making skills, Proficiency in BCEA, LRA and related labour legislation.
CCMA process, Case investigation and management.
Business acumen, Business environment
Key Performance Areas
Have a good understanding and ability to apply principles with regards Labour Law legislative requirements (including Labour Relations Act / Basic Conditions of Employment) within the business unit.
Partner with the business to identify ER related trends and challenges within the operation.
Mediate any issues of conflict that may have been escalated due to differences between management, union, and employees.
Educate line managers and all employees within BU regarding ER Policies and procedures to ensure understanding and compliance with new legislation.
Track processes and documentation around various ER processes and interventions for recording purposes and future reference.
Make recommendations to facilitate the resolution of issues.
Be a change agent and communicate on change plans with regards policies and processes within the organisation.
Proactively “feels the pulse” of the Business unit and actively engages with operational teams on changes taking place.
Providing feedback to ER Management with regards feelings on the floor.
Partners with operations to co-ordinate disciplinary and grievance processes and logistics.
Advises management and employees on ER processes (disciplinary hearings; conditions of employment; grievances; union relationships; employee relationships).
Monitor disciplinary and grievances issues within the business unit and ensure due process is followed and management representation during all disciplinary and dispute resolution processes.
Monitor case progress and results across the operation and support both employees and line managers with answering queries, challenges, etc.
Preparation of case evidence and preparation for disciplinary processes at the CCMA.
Represent the company at the CCMA for all business unit related cases.
Ensure effective tracking and reporting of all ER cases within the HR management, System,
Conduct analyses and provide reports on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employment.
Identify trends and risks and escalate areas of concerns with recommendations of solutions to be actioned.
Track unit’s compliance against labour legislative requirements and conditions of employment.
Investigate areas of concern and make recommendations to reduce risks within the unit., follow-up to ensure issues are resolved.
Represent the company in all communication and meetings with union officials and shop stewards at a business unit level.
Participate in management / union meetings and assist with taking minutes and keeping records and action plans of regular interaction between management and shop stewards within the business unit.
Liaise and correspond with CCMA on logistical plans around cases.
Facilitate communication, training and awareness campaigns on ER processes, and diversity matters across the business unit as per identified needs (gaps and opportunities).
Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques.
Escalates non-conformance issues or outstanding information with relevant functional managers.
Cashiering Shift Manager
Job Purpose
The Cashiering Shift Manager manages the day-to-day delivery of the cash desk operation and team with the objectives of maintaining standards of operation and maximizing customer satisfaction and operational efficiencies, in line with regulations and Company standards.
Education
Matric &Tertiary qualification in business related qualification preferable.
Experience
Minimum of 2 years in a supervisory position in the casino industry or a cash handling function
Meet the criteria for a Key Gaming License.
Gaming Regulations / FICA regulations
Skills and Knowledge
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge.
Cash desk equipment usage and maintenance.
Cashiering administration & Rostering
Proficient MS Office skills
Detect fraudulent currency.
FICA threshold and suspicious transaction reporting
Manages staff appearance and cash desk appearance/ functioning of equipment and systems.
Contacts technicians for necessary external equipment repair and maintenance. Manages stock (e.g. numbered stationery, e.tc). Action surveillance audits to correct reported discrepancies.
Escalate computer related queries to relevant parties as per SOP. Log cashier variances and take correct action were necessary, Secure cashiering areas.
Suspicious behavior/activities on gaming floor are observed and appropriate action taken when required as per SOP’s. Authorises spend in line with budget. Complete daily shift report
Communicates the standard operating procedures to the cash desk team to ensure everyone has a sound understanding of expectations.
Reconciles and resolves pay-out exceptions and variances are accounted for.
Cash desk is audited daily in line with standard operating procedures – reports balance back to actual. Retrieve overpaid monies. Manage cash levels to meet demand. Log all error tracing / cashier variances.
Handle or escalate suspicious transactions as per legislated requirements. Manage debtors,
Reconcile Forex and conduct banking. Monitors compliance to standard operating procedures and regulations on the floor.
Completes exception reports/ journals as per SOP. Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Manage productivities and payroll costs for the department, Identification of employee training needs.
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
Manage employee relations and disciplinary action within the department. Ensure staff communication and motivation. Performance contracting, reviews, and development
Provides resources and removes obstacles to performance. Onboarding of new staff members.
Monitor service standards and staff: guest interaction on the floor to ensures.
all guests are treated with courtesy and respect at all times.
Handle and resolve any escalated guest special requests, queries, or complaints. Shift handover ensures that staff can provide customers with relevant service.
Interact and be present on the floor during, service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ housekeeping / functioning of equipment and systems for the outlet.
Monitor the customer experience in the cash desk areas that will support brand loyalty ensuring SI as the brand of choice.
Conduct staff training on promotions (including promotion information, functions, facilities, etc.)
Report on any issues experienced and the resolution thereof.
Gaming Tech & Floor Asst – S
Job Purpose
Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.
Education
Grade 12 Natural Science and Mathematics) or
• N3 – Electric/ Electronic
• Meet the requirements for a gaming licence.
Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• This role is required to work in a smoking environment
Skills and Knowledge
Job Complexity
Know How
• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Decision making
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.
Accountability
• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.
Core & Personal behavioural competencies
• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,
Technical / proficiency competencies
• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed
Slots Floor Transactions
• Verifies jackpot payouts
• Completes and validates documentation
• Identifies, reports and resolves faults / tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required
Gaming Technical Standards
• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment
Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary