MANAGER: BUSINESS APPLICATIONS

To apply, click on the link at the end of the posts and all the best with your applications.

REF: ICT: 32/2024

ALL INCLUSIVE REMUNERATION: TCTC (PER ANNUM)
R 862 210 00 – R1 215 326.00

MICT SETA is a fast-paced innovation-driven organisation with an aim to recruit Game
Changers in the ICT industry who are driven to be part of the team. MICT SETA seeks to employ
a suitably qualified and competent Manager: Business Applications who will be responsible for
directing and managing Information and business applications to ensure the smooth business
operations of MICT SETA.

MINIMUM REQUIREMENTS

• Bachelor’s degree (NQF Level 7) in Computer Science, Information Technology or related
• Minimum 5 years’ experience in business applications
• 2-3 years of Management experience
• Strong working knowledge of business applications and administration.
• Knowledge of CSS, HTML, SQL, EDI, C, and SQL Server software and systems.
• Sound understanding of software development life cycles, scripting, systems
  programming, Agile, and JavaScript.
• Practical database management and project management experience.
• ITIL foundation Version 3 or latest will be advantageous
• Preferably public sector experience
• Willingness to work outside of official hours
• A valid driver’s license and willingness to travel is essential.

ROLES AND RESPONSIBILITIES

Strategic Management

• Provide input into the development of the ICT frameworks and strategy.
• Develop supporting operational plans for the business unit to ensure execution of the
  strategic objectives and goals.
• Drive the implementation of the operational plan by developing and allocating
  operational activities to various business units and ensuring alignment to the achievement
  of operational targets.
• Ensure the establishment, maintenance and improvement of Standard Operating
  Procedures, policies, and guidelines in consultation with the CIO.
• Use insights gained through business information to compile reports, and metrics to
  measure success and inform the business decision making process and realign objectives.
• Keep abreast of changes in legislation, regulations and respond to changes through
  adjustments to the strategy and operational plans as required.
• Monitor and continuously evaluate progress of the business unit’s achievements against
  the operational plan and strategic objectives.

Information and Business Applications Management

• Assess business process requirements and identify application solutions keeping an
  awareness of the latest software development and how it can make business more
  efficient and successful.
• Manage software applications as well as software and systems upgrades.
• Evaluate the strengths and weaknesses of existing business processes and recommend
  improvements to them.
• Ensure the training sessions for new employees on the use of software applications.
• Develop and implement new technologies within the company’s infrastructure, such as
  computer systems or mobile devices.
• Manage the installation and daily maintenance of business applications, as well as the
  associated network and hardware installations.
• Leading teams of IT specialists in the implementation and upgrading of network hardware
  and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Conduct workflow analysis, business process reviews and creates functional specifications.
• Creating and overseeing protocols and procedures for the use of any new software
  applications.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.
• Ensure that new systems and changes are properly tested.

Business Intelligence Analysis

• Analyse and evaluate IT and business systems and processes.
• Critically investigate and analyse information gathered from multiple sources.
• Gather, document and interpret ICT business requirements.
• Enhance the quality of IT products and services.
• Analyse the design of technical systems and business models.
• Work on solutions supporting multiple business areas utilizing IT data for business insights.
• Participate in the solution design process.
• Perform IT assessment and benchmarking exercises and recommend best practice.
• Perform business analysis and process improvement.
• Coordinate technical solutions delivery, assist in implementation and training.
• Ensure ongoing research and development of cutting-edge information, knowledge and
  technology management solutions that will enable MICT SETA to fulfil and expand its
  service offering.

Project Management and Monitoring

• Oversee the implementation of software and other technology solutions for business.
• Manage and participate in ICT systems initiatives, projects and activities.
• Plan and execute project plans.
• Ensure systems implementation projects are delivered according to industry best practices
  and methodology.
• Conducts quality checks to the outputs to ensure its accuracy and adherence to
  guidelines and project procedures.
• Monitor project resources and planning schedules.
• Manage and monitor projects budget and cost control.
• Manage overall project cost and ensure value for money.
• Compile project progress reports.
• Define Service Level Agreements with all service providers and line managers.
• Review project contracts.
• Monitor project schedules regularly.
• Monitor and manage the delivery of project deadlines.
• Monitor the effectiveness of organisational IT systems.

Stakeholder Management and Relations

• Build and maintain strong and sustainable relationships with all stakeholders through
  interactions, consultations and communication.
• Gather and disseminate accurate and timely information to all relevant stakeholders.
• Manage outside vendors and contractors to ensure performance expectations and
  customer satisfaction.
• Analyse data from surveys and focus groups to determine customer satisfaction levels with
  products and services offered by the company.
• Participate in various communications forums, meetings, etc.
• Negotiate and attain the support of key stakeholders to IT systems business proposals.
• Implement timeous communication on progress and challenges in achieving the
  operational work plans to impact stakeholders.
• Attend industry related forums, conferences, and workshops to gain industry insight for the
  purpose of business improvement.

Risk and Compliance

• Ensure compliance with relevant legislation and regulations.
• Develop controls and framework for governance, risk and compliance.
• Risk assessment and mitigation.
• Define and implement information security systems and processes.
• Identify bottlenecks in current processes and ensure that corrective actions are proposed.
• Analyse all trends in the company in terms of usage of ICT and make recommendations in
  terms of continuously improving current systems.
• Develop a process for data classification for security, risk, and business impact.
• Ensure that formal security-based documentation, auditing, and testing are in place.
• Ensure that there is segregation of duties to reduce the risks in the organisation.
• Design and implement appropriate controls.
• Communicate with users on all levels at the MICT SETA on ICT systems and ensure common
  understanding.
• Prepare Management reports and contribute to Board reports.

People Management

• Build and lead an effective and cohesive team through the effective management of
  Provincial office resources.
• Drive the implementation of talent acquisition, succession planning, development, and
  retention strategies for the office.
• Ensure the enhancement of relevant knowledge and skills through continuous coaching,
  mentoring and nurturing of talent in the business unit.
• Create a high-performance culture and manage team performance effectively by
  translating and communicating the annual performance goals and measures into
  individual work plans based on agreed upon objectives.
• Ensure the working environment contributes to improving employee engagement,
  recognition and increased productivity.
• Ensure the management of poor performance and disciplinary matters in line with the MICT
  SETA’s policies and procedures.

VALUES:

• Customer Centricity
• Ethical
• Innovative
• Committed
• Meritocracy
• Collaboration
• Responsiveness
• Communication

FUNCTIONAL:

• Leadership
• Strategic Planning
• Applications Management
• Information Security
• Business Analytics
• Business Acumen
• Information Management
• Budget and Financial Management
• Project Management
• People Management
• Report Writing Skills
• Communication (Verbal and Written)
• Networking
• Conflict Management
• Risk Management

BEHAVIOURAL:

• Organisational and planning
• Decision making
• Problem solving and analysis
• Interpersonal relations
• Quality
• Deadlines driven
• Accountable
• Flexibility and adaptable
• Team leadership
• Negotiation
• Attentive to detail and accuracy
• Resilience

SYSTEMS SKILLS:

• Microsoft Office Suite
• Business Applications
• Systems development methodologies
• Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems

Application:
Please click the link to apply https://forms.office.com/r/hRgWRC6Yxt by no later than 02
December2024.

Queries may be directed to 011-207-2600.

Should candidates not hear from us 30 days after the closing date of applications, they should
consider their application unsuccessful. Please note this is an open position.

All the best with your applications