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Technical Service Manager at SAP Enterprise Cloud Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in context of the customer’s S/4 HANA Private cloud engagement.

What you will do
As a Technical Service Manager you will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
Understand the customer business, goals, and challenges to suggest technical solutions & services
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
Design optimal SAP configuration to maximize system performance and availability.
Identify and position offerings by SAP that deliver value to the customer

What you need to bring

Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Minimum 3 years of experience in a customer-facing role
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
Experience in de-escalating critical situations
Fluency in English mandatory, fluency in Portuguese & French highly appreciated
Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
Hyperscalers certification (AWS, Azure, GCP) is a plus

Meet your team
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

We ask for your application to be submitted in English language only.

Solutions Advisor – SAP Angola

We help the world run better

The Solution Advisor Senior Specialist brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP/partner solutions. They lead solution requirements for the account team by identifying, qualifying, and demonstrating how SAP can provide the best solution to achieve their business outcomes. They engage memorably and deliver customer experiences with stories that differentiate with business outcomes. They support activities to ensure customers fully realize the value of SAP’s solutions and are eager to renew them.

Account Team Engagement:Engage with customers early in the sales cycle by matching customer needs and vision to SAP solutions and qualifying the opportunity against a probability of success.Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.Support new sales and adoption by providing solution-specific expertise and competitive differentiation.Provide expertise to the account team and to the development of the account strategy.Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.Engage customers through impactful storytelling.Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.
Customer Lifecycle Engagement:Effectively transition the deal to on-boarding teams / partner / Field Services.Drive adoption by continuing to sell the vision and impact of SAP’s solutions post-selection.Provide expertise through the customers’ successful deployments and realization of value, as required.Build knowledge across the customer lifecycle.Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.

Experience & Educational Requirements

Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise of at least one solution segment / Line of Business (LoB).SAP product experience and/or relevant solutions / Line of Business experience.Working knowledge of Cloud in the Business-to-Business (B2B) environment.Working knowledge of Cloud, Hosted Services, and SAAS (software as a service)/ PAAS (platform as a service)/ IAAS (Infrastructure as a Service) models, cloud-based commerce/ business networks.Proven track record of success in the selected solution/ Line of Business area.Ability to engage through storytelling.Fluency in English. Any other language is an asset.Fluency in the language of local markets desirable.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

BTP Customer Success Partner Senior Advisor

We help the world run better

What you’ll do

The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.

The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organisation.

You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT-Architecture and business value.
You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.
You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

What you bring

Experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP
Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprise architecture are a plus.
Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft, Azure, Amazon Web Services, Google Cloud, etc.)
Have professional experience with implementing cloud initiatives.
Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
Can continuously learn and adapt to the unique business and cultural practices of each region/country.
Have a strong customer service mindset and customer empathy.
Have a passion for learning new technologies and enjoy problem solving.
Thrive in a dynamic team-based environment and can guide new team members into the role.

Meet your team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial

spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Bring out your best

We win with inclusion

DMLT Solutions Architect – AI and Clean Data

Bring out your best

Many SAP customers are in the process of transforming to data-centric IT architectures to support new data-driven business models. AI is a central lever to provide clean data (i.e. data quality, data volume, data privacy) as this is a crucial capability for businesses’ success in the data world.As a Senior Service Architect in the global Data Management and Landscape Transformation team, you will support our international customers in all questions regarding clean data provisioning leveraging AI capabilities.It is particularly important to always have trusting and committed teamwork together with internal stakeholders, customers, and partners. You will primarily work remotely, depending on the respective requirements, you will also work on site at the customer’s site.

Tasks:

Advising customers in the context AI and clean data (i.e. data quality, data volume, data privacy). Representation and presentation of all SAP’s and DMLT’s AI solutions.
Conducting system analyses and feasibility studies based on data management methodologies using SAP and DMLT solutions.
Create implementation roadmaps for customer’s journey to clean data.
Interactively moderate workshops with customers, colleagues and partners and present the results of their work.
Implementation of data quality improvement projects based on AI, SAP standard software and DMLT automation solutions.
Continue to improve, standardize, and expand our range of services together as a team.
Collaborate trustingly and reliably with colleagues in different areas of SAP in different roles and in locations around the world.
Support business development and go-to-market activities to grow a project pipeline.

Education, qualifications, skills, and competencies:

Good technical college or university degree (diploma / bachelor / master) in computer science, business informatics, or comparable work experience.
At least 6 years of broad experience in SAP technologies, with a focus on Business Technology Platform and S/4HANA, including several years of experience in both consulting and technology development.
Several years of experience in Artificial Intelligence, Data Science, Machine Learning technologies
Proven hands-on experience with SAP Business AI (AI Core, AI Services, Joule) is a plus
Sound programming knowledge and experience in Python, Javascript, or ABAP/ABAP OO.
SAP ERP application know-how (FI, CO, MM, SD, …) is a plus
Confident appearance in front of customers and experience in communication at decision-making level.
Very good communication and moderation skills, and strong team orientation.
Very good knowledge of English, both spoken and written.

Bring out your best

We win with inclusion

SAP Data Migration Technology Senior Logistics Consultant

Bring out your best

Job Title: Technology Senior Logistics Consultant

As a Technology Senior Logistics Consultant, your job will involve working in a global team,

focusing on positioning and delivery of DMLT services in South Africa, Global, as well as internal projects.

Your main tasks are:

Identify customer’s logistics business needs and designing and architecting the appropriate solution proposal from the Data Management & Landscape Transformation (DMLT) portfolio and beyond.
Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design.
Lead and facilitating customer’s workshops and discussions to validate the best solution design for the customer’s requirement.
Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams.
Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology.
Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering.
Closely collaborate with people in different roles across the company.
Establish and maintain trustful relationships with Market Unit colleagues on all levels, of both externally on customer side and SAP internally and externally.

YOUR PROFILE

University degree (Bachelor/Master) or equivalent relevant job experience.
Minimum 10 years (preferably international) SAP consulting experience in customer engagement role.
Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.
Has strong networking skills, a positive customer centric work attitude.
Has a strong understanding of SAP ECC / S4HANA data model with sound understanding processes in Logistics application modules.
Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.
Has led minimum 2 complex data migration projects to SAP S4HANA.
Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.
SAP DMLT tools. methodology and data migration experience is beneficial.
Relevant SAP Technology experience, SAP Business Technology Platform is a plus.
Process know-how for essential business processes like Lead-2-Cash, Procure-2-Pay, Design-2-Operate or Hire-2-Retire are a strong asset.
Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit.

Proven track in C-level communication.
Excellent communication and moderation skills, strong team spirit. Fluency in English required.

ABOUT THE TEAM

Data Management and Landscape Transformation is a global Service Delivery organization within the Board Area Customer Success. We advise our customers in strategy definition, conceptual planning, and the realization of their business and technological transformation requirements for the digital economy.

Data Management and Landscape Transformation services offer a holistic approach for customers data-related needs with data quality and data integration services. The DMLT group serves SAP customers in managing their data and transforming their landscapes. Business, market, and technology changes result in realignment of business processes and structures. This reflects in various transformation and transition activities, such as

Fast-track data migration and (selective) transition to the Intelligent Enterprise Suite (IES) (SAP S/4HANA cloud, SAP S/4HANA, BW/4, C4/H, SuccessFactors, SAP Data Intelligence and more).
Manage business challenges that come with mergers, acquisitions, and divestitures.
Optimization of processes and data, or organizational restructuring by ensuring data harmonization, data restructuring or the consolidation of system landscapes.
Improve management of data from strategy to execution, with the focus on data quality, data privacy, data volume and lifecycle, data integration, and master data management.

In fast pace changing market and business requirements, it is essential for customers to adopt to the digital platform to drive their business innovation. The DMLT service portfolio plays a significant role in helping customers to transition to the IES via SAP Move and SAP RISE. It’s our mission to “enable customer’s business to intelligently connect people, data and processes”.

Solution Advisor Specialist – Based in Angola

We help the world run better

BASED IN ANGOLA

The Senior Solution Advisor with advanced good knowledge of SAP S4 HANA and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy.

The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions.

The Primary role of the Sr Solution Advisor during an active sales cycle is to gain acceptance from the customer that SAP solution can solve the customer’s problem and is the right choice over the other competitive offerings. During these cycles they often take on the role of a Solution Captain. In addition to deal support, a Presales Senior Specialist collaborates with sales and Industry Value Engineers (IVE) teams and other teams to plan and execute business development strategy.

Deal Support:

Compose and deliver superior sales solution presentations covering SAP S4 HANA and partner software solutions to prospective customer audiences. The presentations must articulate the value message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.
Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
Demonstrate deep knowledge of SAP solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
Support RFx completion in support of customer proposals.
Ability to effectively present to customers “remotely” using virtual technologies (SAP Virtual Studio and Adobe Connect).
Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
Able to lead as a Solution Captain when deals require complex solutions and require multiple presales participates to support a successful customer presentation or demo.
Effectively leverage support teams who are there to support presales success. (Global / Regional Solution Specialists, (Center of Excellence) CoE, IVE, Solution HuBs, Deal Advisors, Solution Experience, Product Management).

Demand Generation:

Support one-to-many sales and marketing events both on-site and remotely.
Lead & support Design Thinking workshops to promote new and innovative solutions for customers and prospects.
Collaborate with the sales team to identify whitespace opportunities at accounts.

Sales Readiness:

Develop close relationships with sales teams in order to promote effective sales methodologies
Participate in demo system design and planning and assist in configuration if needed.
Participate in new product release input and testing and training of peers.
Serve as a champion for or participate as a leader in Solution Hubs and provide knowledge transfer to colleagues as needed.

General Business Sales Executive – Based in Angola

We help the world run better

Based in Angola

Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.

Annual Revenue – Achieve / exceed quota targets.
Sales strategies – Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
Trusted advisor – Establishes relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
Customer Acumen – Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
Territory and Account Leadership – Participate in the development of designated territory, including accounts, account relationships; prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
Business Planning – Participate in the development and delivery of comprehensive business plan to address customer and prospects priorities and pain points. Understand VE, benchmarking and ROI data and how they support the customer’s decision process. Work with Sales and VE leadership to deploy tools effectively.

Demand Generation, Pipeline and Opportunity Management

Pipeline planning – Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
Leverage SAP Solutions – Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
Advance and close sales opportunities – through the successful execution of the sales strategy and roadmap. Collaborate with and support sales management on negotiation of close strategy and contracting.
Support all SAP promotions and events in the territory.

Sales Excellence

Understand best practice sales models. Work actively with more Senior Sales employees to develop sophistication in sales and negotiation skills.
Sell value.
Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
Understand SAP’s competition and effectively position solutions against them.
Maintain CRM system with accurate customer and pipeline information.
Work effectively with a (Virtual) Account Team

Demonstrate coordination skills in the orchestration of remote teams. Develop leadership skills.
Ensure account teams and Partners are well versed in each account’s strategy and well positioned for all customer touch points and events.
Maximize the value of all sales support organizations.

Bring out your best

Senior Business Transformation Management (BTS) Consultant – Organization Change Management

We help the world run better

BTS as SAP’s business consulting group is focused on the following areas:

Provide SAP clients with industry and process Thought Leadership.
Advise customers on an integrated approach to both business and IT challenges.
Support SAP clients in aligning business strategies, business processes and Information Technology.
Support the IT-driven transformation of businesses (Organization Change Management).
Secure the delivery of value in SAP implementation projects.
Prepare investment decisions based on detailed business case examinations.
Enable cost reductions (total cost of operation) and process efficiency (total value of ownership)
Support SAP clients along the entire project lifecycle based on defined services offerings, proven methodologies and expert knowledge.

Overall, BTS’s goal is to create flexible, cross-company processes which positively influence companies’ growth, profitability, and strategic positioning.

We are hiring an experienced Organization Change Management professional to work alongside similarly qualified and skilled team members to achieve the above outcomes.

JOB EXPECTATIONS AND TASKS

Facilitate change in complex IT and business transformations for global companies
Plan, conceive and implement strategic and operational Organization Change Management measures via successful communication, enablement and stakeholder management
Management of sub-projects within delivery projects, including bid-support, shaping Organization Change Management initiatives and projects
Work with training teams to develop adoption strategies and translate into operational initiatives
Participate in knowledge sharing & mentoring of less-experience colleagues
Contribute to the development of services tools, templates, and methodologies for Organization Change Management
Contribute to the generation of sales for Organization Change Management, including bid and proposal assistance
Ensure alignment with multiple teams, including people from different departments, regions and cultures

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Relevant Bachelor’s degree (e.g. Organizational Psychology, Change Management and / or Organizational Development. Postgraduate qualification(s) is an advantage
Extensive knowledge of Organization Change Management
Excellent verbal and written English language ability is mandatory
Verbal and written skills in other language(s) is an advantage
Knowledgeable of SAP portfolio of solutions is preferable
Excellent communication & presentation skills
Strong problem solving abilities & creative thinking
Understanding of Organization Change Management technologies and the influence of AI on the adoption of change is a strong advantage
High-level understanding of IT trends and their impact on business strategies
Accreditation with an internationally recognized professional Change Management bodies is an advantage

PREVIOUS WORK EXPERIENCE

8+ years’ experience and proven track record in Organization Change Management in an IT implementation environment
Extensive experience in the delivery of Organization Change Management engagements

Experience in coaching customer project team members
Strong awareness of global cultural differences; previous work experience in a multi-national environment preferred
Results driven: starts, drives and accomplishes tasks with minimal direction
Team oriented: builds strong relationships at every level of the organization and is a strong motivator who knows how to influence others to do their best work
Interpersonal skills: ability to interact with customer CXO suite

Bring out your best

Click here to apply

All the best with your applications.