BP Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Credit Risk Analyst (Fixed Term Contract)

Job summary

Entity:Finance

Job Family Group:Finance Group

Job Description:

The Credit Risk Analyst role exists to do appraisals for new and existing customers consistent with Credit Policies and Standards and propose mitigation strategies and also provides assistance and business support to the bp Southern Africa sales teams and monitors customers’ transactions against credit limits while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

Job Description

• Execute routine day-to-day credit risk operations to ensure delivery meets customer and business expectations
• Understand and operate the Global Credit Policy, Group Credit Standard as well as related R&M Credit Processes.
• Ensure GBS securely stores all information in accordance with the requirement of the policies and standards ensuring compliance with any data privacy requirements.
• Key contact to Transunion/Experian and other related credit bureaus and control of user access within center
• Escalation point in GBS Centre for all credit related queries
• Conduct credit risk evaluations on new and existing customers, establish, update or obtain credit limit approvals for them, interpret financial information to extrapolate risk factors, develop and prepare business cases for escalations and recommendations

Essential Education

Bachelors degree in Finance, Accounting, Business or related field / equivalent NQF level 6

Essential Experience

• 3-5 years relevant experience as a risk analyst in a credit environment
• Preferably in the oil industry, banking, financial services or blue-chip corporate credit environment
• Clear ability to perform financial statement analysis
• Demonstrated attention to detail and ability to adhere to processes
• Ability to work within deadlines with attention to detail and accuracy
• Strong written and verbal communication skills – the role requires communication to all levels within the organisation
• Exceptional analytical skills and demonstrated proficiency in IT Applications

Desirable Criteria

Desirable:

Experience using Transunion, Experian or other related Credit Bureaus

Experience working in Global Shared Services environment

Strong organizational skills

Experience working in a fast paced environment and ability to adapt to changing priorities

Proven track record of effective team work

Good investigative and analytical skills, able to prioritize work and meet strict deadlines.

Customer focused, service oriented and performance driven.

Demonstrated ability to multitask with limited direction and supervision

System knowledge: 

Advanced knowledge of SAP, ISP & JDE

Strong Excel

Key Competencies:

Financial Transaction Recording – 3

Accounts Analysis & Reconciliation – 3

Inbound Document Management – 3

Exception Management – 3

Credit Management – 3

Customer Inquiries and Dispute Resolution – 3

Risk & Compliance Management – 2

Data Management & Control – 2

Customer Service Delivery Excellence – 2

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Travel RequirementNo travel is expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is a hybrid of office/remote working

Skills:Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Accounting processes and financial systems, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance {+ 4 more}

Retail Business Manager KZN

Job summary

Entity:Customers & Products

Job Family Group:Sales Group

Job Description:

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

Key Accountabilities

• Track customer experiences across online and offline channels, devices, and touchpoints
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Facilitate employee capabilities assessment and training interventions
• Facilitate Dealer Scorecard and employee incentive programme management
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analysing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Education and Experience

• A bachelor’s degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred
• At least 3 years’ experience as a customer experience specialist, or a similar customer support role
• Solid knowlege of online customer engagement platforms and channels
• Experience leading others
• Extensive experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Ability to exercise good business acumen and systemic thinking that supports meaningful decision
• Ability to prioritize, plan and implement while being agile

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Travel RequirementUp to 100% travel should be expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is fully remote

Skills:Account strategy and business planning, Agility core practices, Business Analysis, Commercial Acumen, Consultative selling skills, Customer Profitability, Customer Segmentation, Customer value proposition, Digital fluency, Global Perspective, Internal alignment, Negotiating value, Offer and product knowledge, Partner relationship management, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Stakeholder Management

Retail Business Manager

Job summary

Entity:Customers & Products

Job Family Group:Sales Group

Job Description:

Job Description

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

Key Accountabilities

• Track customer experiences across online and offline channels, devices, and touchpoints
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Facilitate employee capabilities assessment and training interventions
• Facilitate Dealer Scorecard and employee incentive programme management
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analysing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Education and Experience

• A bachelor’s degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred
• At least 3 years’ experience as a customer experience specialist, or a similar customer support role
• Solid knowlege of online customer engagement platforms and channels
• Experience leading others
• Extensive experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Ability to exercise good business acumen and systemic thinking that supports meaningful decision
• Ability to prioritize, plan and implement while being agile

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Travel RequirementUp to 100% travel should be expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is fully remote

Skills:Account strategy and business planning, Agility core practices, Business Analysis, Commercial Acumen, Consultative selling skills, Customer Profitability, Customer Segmentation, Customer value proposition, Digital fluency, Global Perspective, Internal alignment, Negotiating value, Offer and product knowledge, Partner relationship management, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Stakeholder Management

Territory Support Officer

Job summary

Entity:Customers & Products

Job Family Group:Retail Group

Job Description:

The Territory Support Officer is the gatekeeper for commercial terms in the systems and assist the Regional Operations Managers and Retail Business Managers (RBM) with all aspects of sales activities such as analysis, site performance management and dashboarding to enable timely and accurate performance reporting on each site.

In this role, you will work closely with the sales team as well as with other parts of the business including functions to ensure that Mobility and Convenience business requirements are being met properly.

This role is also responsible for providing day-to-day administrative and communication support to the Retail Business Manager and Regional Ops Manager. 

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

Key Accountabilities

• Conduct analysis of key retail data and provide reports and insights to the Regional Operations Manager and the Retail Business Managers.
• Support sales team to improve performance by working closely with Retail Business Managers for new volume opportunities.
• Prepare performance reports and coordinate approvals (rebate, cash sales etc.) of new terms with respect to Delegations of Authority.
• Develop and maintain an administrative system that will facilitate effective contract management and enforcement by RBMs.
• Monitor and report on performance metrics, including legal compliance, criminal risk assessments (CRAs), audits and inspections, closure of action items, etc.
• Responsible for compiling a daily log of issues that will impact the business environment and communicating to the RBMs, ROMs and / or customers on a timely and regular basis.

Education

• Preferably business or commercial qualifications including post graduate experience

Experience

• Solid experience in sales operations and dealer management
• Strong communication, influencing and team working skills
• Good level of financial understanding as well as basic understanding of accounting or credit process
• Analytical and strategic thinking
• Organisation and coordination skills
• Well-developed interpersonal skills, including written English

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Travel RequirementNo travel is expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is a hybrid of office/remote working

Skills:Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Commercial Acumen, Communication, Continued Learning, Continuous improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence, Partner relationship management {+ 10 more}

Click here to apply

We wish you all the best with your applications