Fidelity Vacancies

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To apply, click on the link at the end of the posts and all the best with your applications.

Site Manager

Job Description

A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

Matric certificate
Psira Grade A registration and accreditation.
At least 3 years’ logistics and warehouse experience.
At least 10 years’ Management experience.
At least 5 years Security Management experience
Working knowledge of ISO 9001:2000 Quality Management and its requirements.
People management experience.
Sound planning, administration, interpersonal communication and client liaison skills are required.
Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
Computer literacy on Microsoft Programs.
Own reliable transport and valid Driver’s License is required.
No Criminal Record.

Key Performance Areas: (Not totally inclusive):

Constantly evaluating risks / threats and making recommendations to the Client to counter these.
Ensuring that contractual requirements are met as stipulated by the Client.
Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
Liaising daily with Operations management on various operational issues.
Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
Dealing with all required administration matters.
Ensuring that all shifts are covered on a daily basis.

Skills required:

Strong planning skills
Leadership skills
Organizational skills
Good interpersonal skills
Communication skills
Analytical, Critical Thinking skills.

Other personality attributes:

Ability to meet strict deadlines.
High methodical working methods are required.
Attention to details.
Ability to liaise professionally with personnel at all levels.
Ability to work without supervision and under pressure.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Customer Relationship Consultant – Johannesburg

Job Description

Overall Purpose of the Job: The main objective of the Customer Relationship Consultant is to manage and develop relationships with key accounts in order to increase revenue and drive business growth. The Customer Relationship Consultant will serve as the main point of contact for key clients and will be responsible for providing excellent customer service and guidance

Minimum Requirements

Bachelor’s degree in business, marketing, or a related field
Proven experience in key account management and sales.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Ability to work independently and as part of a team.
Proficient in Microsoft Office.
Willingness to travel as needed.

Duties & Responsibilities

Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
Collaborate with internal teams to develop and implement account strategies that align with the company’s objectives.
Identify new sales opportunities within key accounts and ensure growth and profitability.
Prepares detailed proposals/quotes dependent on each consumer’s requirements
Assist with planning roadshows and marketing activations, ensuring visibility
Provide regular updates and reports to senior management on account performance and sales forecasts.
Resolve customer issues and concerns in a timely and professional manner.
Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
Prepares detailed proposals/quotes dependent on each consumer’s requirements
Travel to meet with key clients and attend industry events as needed

Competencies (Technical & Behavioral)

Excellent verbal and written communication skills
Action orientated.
Results driven.
Good Time Management
Great Interpersonal Skills
Planning and Organizing
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment
Building effective teams

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Leading Firefighter – Bloemfontein

Job Description

Leading Firefighter

Regional areas

Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.

The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

Responding to fires, rescues and related emergency and non-emergency humanitarian incidents

Responding to incidents involving hazardous substances
Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
Operating a range of equipment to control, manage and extinguish fires
Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
Participate in training drills, simulation exercises and physical fitness training as directed

To train all relevant employees on the theory and practice necessary to fight fires
Advise on preventative and corrective actions
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
Perform basic level maintenance on equipment to ensure operational readiness
Checking, cleaning, testing and maintaining vehicles and equipment
Complete computerised occurrence log in order to maintain proper records of daily occurrences
Conducting health and safety inspections in order to maintain a safe work environment in the workplace
Completing of pro forma documentation
Participating in Departmental Health and Safety Committee meetings
Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

Grade 12 as a minimum school qualification
IFSAC Accredited
NFPA 1001 Firefighter 2 certification
Firefighter II Certification
Firefighting training and at least 2 – 3 years related experience are essential
Valid code C1/EC driver’s license with PrDP
Advanced driving experience advantageous
Medically and physically fit
Good understanding and practice of Fire prevention procedures
Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
Clear criminal record.
Capability to react within efficient time frames to emergency situations

Administration, interpersonal communication and customer liaison skills are required.
Hazmat experience and knowledge essential
EMT certification
First Aid levels 1 to 3
ILS advantageous

Core Competencies:

Strong communication skills, both verbal and written
Sound understanding of the Hazmat guidelines
Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Billing Clerk

Job Description

Purpose of the position: The overall purpose is to ensure that accurate client data is captured on LSN.

Minimum Requirements:

Grade 12/equivalent
Minimum 3 years of billing experience essential
Computer Literate – excel essential

Skills & Attributes:

Ability to meet strict deadlines.
Numerical accuracy.
Excellent verbal and written communication skills
Attention to details.
Ability to liaise professionally with personnel at all levels.
Excellent telephone skills
Solid attention to detail to ensure accuracy of information

Job Function:

Check accuracy and completion of quotes and agreements received.
Ensure that new Contracts & support documents are scanned in.
Communication between sales reps, sales admin and other departments within the business
Capturing of supporting documents for new clients and technical installations
Liaise with Sales on all installation requests
General adhoc duties
SOP’s must be upheld
Ensure SOX compliance at all times.
Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Data Capturer – Internship

Job Description

Job Description:

We are seeking a detail-oriented and highly organized individual to join our team as a Data Capturer.

Key Responsibilities:

Accurately capture and input data into the system
Maintain accurate and up-to-date records of all transactions
Maintain a clean and organized work environment
Perform any other duties as assigned by the Manager

Qualifications and Skills:

High school diploma or equivalent
Strong attention to detail and accuracy
Proficient in Microsoft Office applications
Excellent organizational and time management skills
Ability to work independently and as part of a team
Good communication and interpersonal skills

If you meet the above qualifications and are looking to join a dynamic team, please submit your resume. We look forward to hearing from you.

Service Technician – Atlantic

Job Description

Main purpose of job:

Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

Matric Or Equivalent
Minimum 5 years’ experience as an alarm technician
Previous programming, wiring, installations and fault-finding experience

Job requirements & other attributes:

Valid driver’s license essential
Must be PSIRA registered (Grade E)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

Duties & Responsibilities:

Technical:

Conduct service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Re-programme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required

Admin:

Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

Performance standards:

Technical:

Ensure that scheduled service call are attended or rescheduled accordingly
Ensure that alarm panels are programmed with prescribed standards
Ensure that documents are completed timeously and within prescribed standards
Ensure that the alarm is programmed to ADT standards
Ensure that all installations are completed to ADT standards

Admin:

Ensure that drive sheets are completed accurately
Ensure that job reports and technical invoices are completed accurately and timeously
Ensure that quotes are completed accurately
Ensure that inspection checks are completed on a weekly basis
Ensure that all stock is available at all times and missing stock is reported immediately to FLM
Ensure that the company vehicle is clean at all times

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Creditors Clerk – Umsuka Wemali Finance

Job Description

Creditors Clerk

A permanent vacancy exists for a Creditors Clerk stationed at our Cape Town branch. The main purpose of the position is to make sure that the accounts payable are done timeously.

Minimum Requirements:

Minimum Matric Certificate
Working knowledge of the SAP system would an advantage.
Proficiency in MS Word, PowerPoint and especially Excel is essential.
Must be fluent in English and Afrikaans.
Must have own transport.
At least 2 years’ experience and knowledge in the creditors system and reconciliations is essential

Key Performance Areas: (not totally inclusive):

Vendor | Statement | Invoice – Discrepancies follow up – daily
Filing/Sorting of invoices and recons
Supplier Documentation – all inclusive
Prepare monthly accrual journals and processing thereof.
Daily/Weekly/Monthly cash outflows
Petty cash and cash book related invoices/payments
Reports – All inclusive
Perform supplier reconciliations in preparing requisitions for payments.
Reconcile purchase orders to invoices.
Ensure invoices are accurately captured on Sap and Key fleet daily.
Receive and check all payment requisitions in accordance with Fidelity’s policies and procedures.
Load payments on the online banking system.
Ensure that the banking details on supplier invoices match that of the creditor being paid.
Respond to all queries relating to payments.
Perform monthly supplier reconciliations to support all payments to approved suppliers.
Deal with queries from creditors and staff regarding payments.
Load new creditors on the Sap system
Provide monthly creditors age analysis for review.
Ad hoc duties as and when assigned.

Other Personality Attributes:

Numerical accuracy.
High methodical working methods are required.
Strong interpersonal and communication skills.
Ability to liaise professionally with personnel at all levels.
Ability to work without supervision and under pressure.
Ability to meet strict deadlines.
Organizational skills.
Administration skills.

Core Competencies:

Self-development
Communication skills
Accounts focus
Teamwork

Stock Administrator

Job Description

We are looking for a detail-oriented and organized Stock Administrator to join our team. The ideal candidate will be responsible for managing inventory levels, maintaining accurate records of stock movements, and ensuring efficient stock management processes. The Stock Administrator will work closely with other departments to forecast stock needs, track inventory levels, and manage stock replenishment.

Responsibilities:
– Coordinate with purchasing department to maintain optimal stock levels
– Track stock movements and maintain accurate records of inventory
– Conduct regular stock audits to identify discrepancies and address any issues
– Collaborate with logistics department to ensure timely delivery and distribution of stock
– Utilize stock management software to monitor inventory levels and streamline stock management processes
– Generate reports on stock levels, stock movements, and inventory turnover
– Implement inventory control measures to reduce stock loss and improve efficiency
– Communicate stock availability and shortages to relevant departments
– Assist in forecasting stock needs and planning stock replenishment orders

Requirements:
– Proven experience as a Stock Administrator or similar role
– Knowledge of inventory management best practices
– Strong analytical skills and attention to detail
– Excellent organizational and time management skills
– Proficient in Microsoft Excel and other stock management software
– Ability to work independently and collaboratively in a team environment
– Strong communication and interpersonal skills
– Ability to multitask and prioritize workload effectively
– Bachelor’s degree in Business Administration, Supply Chain Management, or related field (preferred)

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

OTC Billing Clerk – 6 Months Contract

Job Description

6 MONTH CONTRACT ONLY:

Job Title: Billing Clerk

Reporting To: Order Entry Supervisor

The aim of this position is to capture, process and maintain all information pertaining to client’s services accurately & timeously

Minimum Requirements:

Matric

Skills & Attributes:

Excellent verbal & written communication skills
Computer literate – Excel essential
Listener experience advantageous
Excellent telephone skills
Strong organization and supervisory skills
Solid attention to detail to ensure accuracy of information

Job Function:

To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
Ensure that all required data is captured correctly on listener.
To ensure that all client application forms (CAF) are captured and filed daily.
Provide customer record information to Dealers to commence installations and services.
Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
Ensure that disciplinary code is adhered to at all times
SOP’s must be upheld
Meeting and keeping on agreed upon targets-Kemsley
Ensure SOX compliance at all times.
Review invoices to identify any errors before invoice delivery
Maintain and update customers’ database.
Improvise existing billing procedures to avoid recurrence of errors.
Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
Ensure that the Big 5 principles are upheld at all times

Junior Branch Manager Greenside

Job Description

Reports to: Regional General Manager/General Manager

Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

Post matric qualification in General Management advantageous.
Sales, Marketing or Management diploma advantageous.
3 years’ minimum experience, at Mid-Management level.
Financial knowledge of Budgets, forecasting and Profit and Loss
Grade B Security Certificate – (existing or to be obtained on appointment)
Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

To consistently provide strong leadership of the branch and its employees.
To communicate with passion the vision and strategy of the branch and its performance.
To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
Manage and ensure accurate forecasting for branch in accordance with Finance.
Manage Branch P&L to ensure profitability is sustained and growth is achieved.
Manage effective collections for the branch.

Sales

Achieve the Branch Sales targets.
In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
Set sales and growth targets.
Analyse sales figures and the provision of data information to enable management to take business decisions.
Assist direct reporting Sales Consultants to achieve sales targets.
Ensure debtors control in respect of new clients and installations are in place.
Handle client complaints.

Dealer and IIP’s:

Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

Ensure that effective planning/ production controls are established in all areas and are a key management tool.
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
Champion the development of a customer focused quality improvement culture.
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
Ensure that service levels throughout the branch is sustained.
Drive a community driven pro-active service throughout the branch.
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
Manage operational Area Managers to ensure operational excellence throughout the branch.
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

Maintain health & safety policies and working procedures.
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

Marketing

Drive all marketing activations within the branch.
Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
Drive a culture of “content-creation” to remain relevant in the social media space.
Ensure that OTT strategies are implemented and relevant.
Drive effective/pro-active communications.

Commercial

Be proactive in regularly reviewing customer requirements and feedback.
Communicate with customers on a regular basis.
Ensure close liaison with branch sales team.
Exploit new market and product opportunities via various external routes.
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

Identify training and development needs among staff and coach accordingly.
People management, including all HR related issues as well as staff development.
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

Together with operational managers identify Residential Guarding and bulk sale opportunities.
Generate proposals for bulk business/Residential Guarding sites.
Drive community involvement through operational collaborations and the effective communication thereof.
Manage the profitability of Residential Guarding schemes.

Attrition

Manage all elements of attrition.
Drive reconnections within the branch.
Analyse branch attrition and plan mitigating actions to remedy it
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

Computer Literate (MS Office, advanced Excel, PowerPoint)
Extensive knowledge of Operations, Sales, Technical and Administration.
Integrity and Trust
People Focused
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and measuring work
Building effective teams

NOTE:

The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Branch Manager Centurion

Job Description

Reports to: Regional General Manager/General Manager

Minimum Requirements

Post matric qualification in General Management advantageous.
Sales, Marketing or Management diploma advantageous.
3 years’ minimum experience, at Mid-Management level.
Financial knowledge of Budgets, forecasting and Profit and Loss
Grade B Security Certificate – (existing or to be obtained on appointment)
Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

To consistently provide strong leadership of the branch and its employees.
To communicate with passion the vision and strategy of the branch and its performance.
To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
Manage and ensure accurate forecasting for branch in accordance with Finance.
Manage Branch P&L to ensure profitability is sustained and growth is achieved.
Manage effective collections for the branch.

Sales

Achieve the Branch Sales targets.
In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
Set sales and growth targets.
Analyse sales figures and the provision of data information to enable management to take business decisions.
Assist direct reporting Sales Consultants to achieve sales targets.
Ensure debtors control in respect of new clients and installations are in place.
Handle client complaints.

Dealer and IIP’s:

Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

Ensure that effective planning/ production controls are established in all areas and are a key management tool.
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
Champion the development of a customer focused quality improvement culture.
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
Ensure that service levels throughout the branch is sustained.
Drive a community driven pro-active service throughout the branch.
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
Manage operational Area Managers to ensure operational excellence throughout the branch.
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

Maintain health & safety policies and working procedures.
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

Marketing

Drive all marketing activations within the branch.
Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
Drive a culture of “content-creation” to remain relevant in the social media space.
Ensure that OTT strategies are implemented and relevant.
Drive effective/pro-active communications.

Commercial

Be proactive in regularly reviewing customer requirements and feedback.
Communicate with customers on a regular basis.
Ensure close liaison with branch sales team.
Exploit new market and product opportunities via various external routes.
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

Identify training and development needs among staff and coach accordingly.
People management, including all HR related issues as well as staff development.
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

Together with operational managers identify Residential Guarding and bulk sale opportunities.
Generate proposals for bulk business/Residential Guarding sites.
Drive community involvement through operational collaborations and the effective communication thereof.
Manage the profitability of Residential Guarding schemes.

Attrition

Manage all elements of attrition.
Drive reconnections within the branch.
Analyse branch attrition and plan mitigating actions to remedy it
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

Computer Literate (MS Office, advanced Excel, PowerPoint)
Extensive knowledge of Operations, Sales, Technical and Administration.
Integrity and Trust
People Focused
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and measuring work
Building effective teams

NOTE:

Leading Firefighter

Job Description

Leading Firefighter

Regional areas

Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
Responding to incidents involving hazardous substances
Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
Operating a range of equipment to control, manage and extinguish fires
Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
Participate in training drills, simulation exercises and physical fitness training as directed
To train all relevant employees on the theory and practice necessary to fight fires
Advise on preventative and corrective actions
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
Perform basic level maintenance on equipment to ensure operational readiness
Hecking, cleaning, testing and maintaining vehicles and equipment
Complete computerised occurrence log in order to maintain proper records of daily occurrences
Conducting health and safety inspections in order to maintain a safe work environment in the workplace
Completing of pro forma documentation
Participating in Departmental Health and Safety Committee meetings
Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

Grade 12 as a minimum school qualification
IFSAC Accredited
NFPA 1001 Firefighter 2 certification
Firefighter II Certification
Firefighting training and at least 2 – 3 years related experience are essential
Valid code C1/EC driver’s license with PrDP
Advanced driving experience advantageous
Medically and physically fit
Good understanding and practice of Fire prevention procedures
Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
Clear criminal record.
Capability to react within efficient time frames to emergency situations
Administration, interpersonal communication and customer liaison skills are required.
Hazmat experience and knowledge essential
EMT certification
First Aid levels 1 to 3
ILS advantageous

Core Competencies:

Strong communication skills, both verbal and written
Sound understanding of the Hazmat guidelines
Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Station Officer

Job Description

Station Officer

Regional areas

Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
Responding to incidents involving hazardous substances
Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
Operating a range of equipment to control, manage and extinguish fires
Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
Participate in training drills, simulation exercises and physical fitness training as directed
To train all relevant employees on the theory and practice necessary to fight fires
Advise on preventative and corrective actions
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
Perform basic level maintenance on equipment to ensure operational readiness
Hecking, cleaning, testing and maintaining vehicles and equipment
Complete computerised occurrence log in order to maintain proper records of daily occurrences
Conducting health and safety inspections in order to maintain a safe work environment in the workplace
Completing of pro forma documentation
Participating in Departmental Health and Safety Committee meetings
Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

Grade 12 as a minimum school qualification
IFSAC Accredited
NFPA 1001 Firefighter 2 certification
Firefighter II Certification
Firefighting training and at least 2 – 3 years related experience are essential
Valid code C1/EC driver’s license with PrDP
Advanced driving experience advantageous
Medically and physically fit
Good understanding and practice of Fire prevention procedures
Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
Clear criminal record.
Capability to react within efficient time frames to emergency situations
Administration, interpersonal communication and customer liaison skills are required.
Hazmat experience and knowledge essential
EMT certification
First Aid levels 1 to 3
ILS advantageous

Core Competencies:

Strong communication skills, both verbal and written
Sound understanding of the Hazmat guidelines
Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Armed Response Officers – Cape Town

Job Description

Fidelity ADT is looking for armed response officers around Cape Town with following requirements

Grade 10
Grade C PSIRA
Must have driver’s license
Firearm Competency – Handgun for Business Purposes
No criminal record
Must be physically fit and in good health
Must reside around Cape Town

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Sales Consultant – Nelspruit

Job Description

Exciting Opportunity: Join Our Team as a Sales Consultant!

Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you’ll have the opportunity to make a real impact and drive success.

Key Responsibilities:

Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
Matric or equivalent qualification.

Job Requirements & Attributes:

Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
Exceptional selling skills paired with strong organizational and time management abilities.
Excellent communication, presentation, and negotiation skills to effectively engage with customers.
Proficiency in MS Office, Email, and Internet usage.
Presentable appearance and professional demeanor, with a valid driver’s license and reliable vehicle.
A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

Generate and close deals, leveraging both self-sourced leads and those received internally.
Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

Drive for results and action-oriented mindset to consistently exceed expectations.
Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
Willingness to learn and adapt to new technical skills and technologies.
Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

If you’re ready to take your sales career to the next level and thrive in a supportive, results-driven environment, apply now to become a valued member of our team!

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Customer Relationship Consultant – Pretoria

Job Description

Minimum Requirements

Bachelor’s degree in business, marketing, or a related field
Proven experience in key account management and sales.
Excellent communication and interpersonal skills.
Strong negotiation and problem-solving abilities.
Ability to work independently and as part of a team.
Proficient in Microsoft Office.
Willingness to travel as needed.

Duties & Responsibilities

Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
Collaborate with internal teams to develop and implement account strategies that align with the company’s objectives.
Identify new sales opportunities within key accounts and ensure growth and profitability.
Prepares detailed proposals/quotes dependent on each consumer’s requirements
Assist with planning roadshows and marketing activations, ensuring visibility
Provide regular updates and reports to senior management on account performance and sales forecasts.
Resolve customer issues and concerns in a timely and professional manner.
Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
Prepares detailed proposals/quotes dependent on each consumer’s requirements
Travel to meet with key clients and attend industry events as needed

Competencies (Technical & Behavioral)

Excellent verbal and written communication skills
Action orientated.
Results driven.
Good Time Management
Great Interpersonal Skills
Planning and Organizing
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment
Building effective teams

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Technical Coordinator – Pretoria Central

Job Description

Overall Purpose of the Job:

Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

Grade 12 or equivalent
Excellent verbal and written communication
Minimum of 2 years admin background
Computer literate – MS Office
Experience with Listener – advantageous

Main duties & Responsibilities:

Incumbent has to collect quotes for allocated area.
Check that quotes are on Listener.
Assign quotes to a technician.
Prioritize calls to optimize travelling time for technicians.
Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
Assist sales in booking technicians
Voiding of Aged jobs and giving pipeline figures of installations
Assisting JHB in sending job cards
BNS and insurance reports
Scheduling installations for CPT sales
Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
Follow up on Top 20, Low Bat and Overactive list
Resolve all queries related to scheduling immediately and escalate complications.
Assist technicians, loading of radios and putting on test
EHS Assistance
Technical assistance to clients
Follow up on all jobs with forward for scheduling the same day.
Ensure department runs efficiently by assisting to relieve in the absence of a team member.
Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
Assist in Technical invoicing
Distribution of service and installation stock to Technicians.