To apply, click on the link at the end of the posts and all the best with your applications.

Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

IT Helpdesk Administrator

Job Description

The IT Helpdesk Administrator will be responsible for attending to all administration, basic IT support and maintenance within the Pedros organization.

Duties and Responsibilities:

1. Embody the 11 Pedros leadership principles
2. Helpdesk and CRM management
3. End-user support (Tech & Administrative support) – Operations
4. Project Collaboration
5. System Support
6. Billing & IT Administration
7. Asset tracking and management
8. Enforce and uphold IT policies and governance
9. Security awareness and educating end users
10. Adherence to SLAs / MSAs
11. Service delivery metrics – Supporting metrics of ticketing platform
12. User satisfaction (End-user health checks, organization satisfaction, etc.)
13. Reporting, tracking and documentation
14. Store support, maintenance, special colab projects and new store builds
15. User lifecycle and management (user onboarding and offloading of end users leaving the organization
16. Effective ability to follow processes
17. Maintenance and uptime of IT systems and infrastructure
18. Compliance with IT policies and procedures
19. Task completion and deliverance
20. Operational and technical upkeep an maintenance of the business

Requirements:

1. Relevant certifications, such as CompTIA A+ or Network+, diploma and/or degree in CS/IS – IT will be advantageous
2. Minimum of 1-3 years of experience i IT support or a related field
3. Knowledge of common IT systems and software used in the retail and QSR industry
4. Experience in user / systems first and second line support and operational efficiency

Project Co-ordinator and Personal Assistant

Job Description

DUTIES AND RESPONSIBILITIES:
1. To coordinate and follow up with internal development team on the implementation of SOP procedures to ensure a smooth workflow from the various activities.
2. Ensure all development SOP documentation is received from team members timeously and correctly filed.
3. To prepare weekly minutes of development meetings and submit to the development team including following up on action points from the meeting.
4. To develop and keep updated a filing system for project documentation.
5. To prepare compliance handover file with all COC’s, Plan Submission Applications, Business License Applications, Approved Plans, Occupation Certificates for every project.
6. Liaise with Operations to chase up on service certificates or compliance documents on existing stores.
7. Assist PM’s and Procurement Manager Development on chasing quotes and checking if required.
8. Maintain an updated project tracker which is to be shared with relevant stakeholders on a weekly basis.
9. Coordinate departmental activities within the department and ensure all within department is aware of scheduled activities.
10. Assist GDM in scheduling meetings with internal and external stakeholders.
11. Plan travel including flights, accommodation and transportation

REQUIREMENTS:
1. A minimum of 2 years’ working experience in a similar position.
2. Tech Savy with strong MS Word, Excel and PowerPoint Skills
3. Strong interpersonal skills
4. Ability to multitask
5. Proactive approach to problem solving
6. Attention to detail is a must

Personal Assistant (Human Resources and Legal)

Job Description

DUTIES AND RESPONSIBILITIES:

1. To provide high-level administrative and organizational support
2. To provide legal support
3. General office management
4. Communication and liaison
5. Diary management

REQUIREMENTS: 

1. Matric
2. High attention to detail and accuracy
3. Excellent written and verbal communication skills
4. Discretion and ability to handle sensitive info
5. A highly proficient administrator with basic legal experience           

ER Consultant

Job Description

An Employee Relations Consultant provides support to the HR department by maintaining and following HR policies, regulations and procedures. Advises management on all issues relating to conflict and the process and procedures to follow.

DUTIES AND RESPONSIBILITIES:

1. Assist employees and management with queries and requests
2. Advise management on all matters that involve conflict between employees
3. Assist in the development of HR, IR / ER labour protocols, operating procedures and handbooks
4. Maintain and follow HR policies, regulations and procedures related to the function, rights and responsibilities of all staff
5. Advise employees and management on the interpretation and application of relevant policies and procedures to ensure compliance
6. Investigate and chair disciplinary and grievance hearings
7. Provide advice on grievance and disciplinary hearings to ensure procedural and substantive fairness is applied in the company
8. Counsels and guide staff on work-related issues in order to enhance employee morale
9. Represents and articulates company position in labour related disputes at CCMA
10. Contribute in the development of policies and procedures
11. Ensure all safety and control standards (Health and Safety) are in place

REQUIREMENTS:

1. Diploma / Degree in Human Resource Management or relevant experience relating to HR, IR/ ER and SA Labour Legislation
2. Minimum of 1 – 2 years experience in labour law, OHS, POPI and regulations and compliance
3. Excellent command of the English language, both written and spoken
4. Good negotiation skills
5. Basic knowledge of labour legislations
6. Understanding of CCMA processes
7. Attention to detail, systems oriented, organized and analytical
8. The ability to function well under pressure, prioritize matters and act on them accordingly
9. The ability to function both independently and in a team, take initiative, shows commitment and is motivated to achieve tasks in the required time frame

Call Centre Agent

Job Description

Summary of Job
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role

Regional Training Manager (Centurion)

Job Description

The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. 

DUTIES & RESPONSIBILITIES:

1. Conduct training sessions on preparation of foods as per our Standard Operating Procedures
2. Support, mentor, and upskill trainees and new employees
3. Promote efficiency and improve skills of employees
4. Keep attendance and training records and registers
5. Monitor employee performance and response to training
6. Conduct performance evaluations and identify areas of improvement
7. Provide daily updates on training areas done daily in-stores
8. Work within a team and drive the restaurant/take-away forward
9. Assist in New Store openings – supporting the teams through constant mentoring and coaching
10. Assist the Training Department with Adhoc Training tasks and projects within Pedros
11. Doing presentations to the target audience for all Pedros Training Modules and SOP’s
12. Sign off Manager Trainees throughout the region
13. Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business.
14. Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
15. Take charge of GP & GRV training/ trouble shooting for new & existing stores.
16. Training team roster must be posted on the training platform by latest 12pm every Saturday.
17. Full accountability of the training team within the RTM group.
18. Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed.

REQUIREMENTS:

1. Restaurant and Fast Food Service experience is essential
2. Must have a minimum of 5 years Operations Management experience
3. Good verbal and written communication skills
4. Organizational and time management skills
5. Attention to detail
6. Be prepared to go the extra mile
7. Must be computer literate and must be able to write professional reports from time to time
8. Must have own reliable vehicle & mobile phone
9. Good GP/ COS/ GRV knowledge
10. Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course as well as Manager Development Program in order to be considered for this position.

TECHNICAL EXPERIENCE:

1. Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
2. GAAP / MICROS knowledge

ADDITIONAL EXPERIENCE:

1. A valid driver’s license
2. Must be prepared to travel to sites

Internal Auditor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Provide a systematic and disciplined approach to effectiveness of risk management control and governance processes
2. Possess a thorough knowledge of accounting procedures and a sound judgement
3. Accountable for the examination and evaluation of organisations processes, reporting findings back to the executive regarding possible improvements and corrections
4. Designing and implementing the internal audit plan
5. Performing financial and operational audits
6. Identifying business process risks
7. Creating various testing methods to evaluate the adequacy of controls
8. Documenting results of the internal audits and implementing corrective action
9. Deciding the best ways to schedule projects/audits
10. Strong attention to detail and accuracy
11. Have effective time management, problem solving and decision-making abilities
12. Be able to present and communicate in both written and verbal forms
13. Conducting store audits in Gauteng, Limpopo, Mpumalanga and North West and other sites as directed by internal audit management. Audits will also entail accounting and DC warehouse. Extensive travel with overnight stays

REQUIREMENTS: 

1. 5 Years’ experience as an internal auditor
2. Tertiary Qualification – Internal Auditing / Accounting qualification
3. Valid code 8 Drivers Licenses (own vehicle)
4. Full MS Office
5. Sage 50/ Pastel Evolution or similar system
6. GAAP and/or Micros advantageous
7. Sound understanding of the internal auditing function and a hands-on approach
8. Experience in the Retail, FMCG or Fast-Food sectors – advantageous
9. Ability to communicate effectively across all levels of the organisation
10. Strong presentation skills
11. Must have strong attention to detail and a proven track record

Click here to apply

We wish you all the best with your applications.