To apply, click on the link at the end of the posts and all the best with your applications.
IT Service Specialist: Disaster Recovery
IT Service Specialist: Disaster Recovery
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating, not only to achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We’re the world’s first behavioural bank, designed with our clients in mind. We haven’t changed just one thing, we’ve changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, can change direction quickly when needed and / or love to dazzle your clients, Discovery Bank has a job where you can be yourself and your best in an environment that is safe and nurturing.
Job Purpose
The Service Specialist for IT disaster recovery, capacity and reporting role is to provide assurance for the service continuity and capacity of Discovery Bank’s IT infrastructure. This involves formulating and maintaining the policies procedures and practices for disaster recovery and capacity management and performing the necessary configuration and data collection, analysis, verification, and modelling to ensure continuity and performance of Bank systems in line with applicable policies. The role specifically includes maintenance of disaster recovery plans and scheduling and facilitation of disaster recovery and resilience testing and execution in the event of a declared disaster.
Areas of responsibility may include but are not limited to
Process
IT Disaster RecoveryDevelop, maintain, and enhance disaster recovery plans.Manage the introduction of new infrastructure and systems in line with recoverability design standards.Schedule and facilitate disaster recovery and component resilience testing.Report test results and track remedial activities. Capacity managementDevelop, maintain, and enhance the procedures for capacity management of key technologies (storage, network, processor, memory etc.)Manage the routine aggregation of system performance and capacity-related data feeds.Model and forecast capacity demand.Facilitation of tracking of business system and project-related capacity demands.Provide actionable analysis and data to internal support groups. Operational and governance reporting Develop, maintain, and enhance the procedures for the required reporting obligation into mandated governance forums. [and producing the reports]Collate, transform, aggregate and store data from relevant sources to produce history reporting with forecast and trending of key performance metrics. This extends to all key metrics for IT Infrastructure. Leadership and teamworkWork with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.Facilitate and guide activities involving cross-functional teams to achieve outputs and objectives.Provide periodic reports on performance against plan & progress on medium-term initiatives & use to realign operating plan and objectives appropriately.Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans.Continuously identify areas of improvement that will enhance efficiency.
GOVERNANCE
Ensure the consolidation of the risk profile for the area of accountability, manage critical risks, and provide timely reporting and feedback.
PEOPLE
Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
CLIENT
Define and influence relationships made with internal and external stakeholders. Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.
Personal Attributes and Skills
Strong knowledge of IT Infrastructure technologies with specific knowledge of techniques and practices for infrastructure and system resilience, continuity, and recovery.
Strong knowledge and interpretation of IT capacity and performance metrics, collection, and aggregation.
Data analysis and modelling
Knowledge of IT Service Management processes
Ability to engage at all levels of seniority (including Executive Management)
Decisiveness and Influencing Others
Effective Business Communication
Functional Policies and Procedures
Strategic Planning and Reporting.
Ability to carry out assigned tasks independently with little supervision.
Education and Experience
Relevant Tertiary Qualification
At least 8 years’ experience in IT technical management, disaster recovery planning and testing.
Solid experience in compiling of reports and presentation,
Formal certification is disaster recovery / business continuity management would be advantageous.
IT Infrastructure Library (ITIL) certification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Professional Assistant
Key Purpose
The professional assistant’s duties will be to provide administrative support and services to the Company Secretariat.
Areas of responsibility may include but not limited
Secretarial
Providing ongoing support for the Group Company Secretary, the Company Secretariat Team and stakeholders associated with the Company Secretariat
Providing support for Boards, meetings, committees etc
Providing support for activities which are logically carried out by a Group Secretariat.
Providing support on administrative tasks as required by the Company Secretariat
Supporting the team in the preparation of agendas and other meeting papers for the Board and its Committees (including designated Subsidiaries).
Assisting in the preparation of meeting packs for the Board and its Committees (including designated Subsidiaries)
Scheduling meetings: Room bookings, set up, and related document preparation
Diary and email management
Effectively deal with internal and external escalated queries the same day
Collecting and returning visitors to the reception area
Continuously build and maintain professional relationships with internal and external clients
Office Management
Logging of TI & Group Facilities calls
Assisting with Function & Event co- ordination for Team
Run and distribute telephone reports and monitor related costs
Ordering from procurement
Serve as point of contact relating to reporting of repairs due
Procurement for cost center, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment.
Petty cash capturing for the division
Administration of staff training bookings and training budget
Adhoc
The person in this role will handle adhoc functions and projects which is not limited to the above.
The person would support all members of the Company Secretariat and the related stakeholders.
Personal Attributes and Skills
Excellent communication and comprehension
Appropriately follows instructions
Works productively in a high-pressure environment
Upholds ethics and values.
Education and Experience
Tertiary Qualification
5 years working experience as a PA at Senior Management level
Excellent written and verbal communication skills
Proficient in MS office at an intermediate level (Ms Word, Ms Excel, Power Point, Outlook)
Experience in the Company Secretariat environment would be advantageous
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Post Basic Pharmacist Assistant
Discovery Health
Talent Pool – Post Basic Pharmacist Assistant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery HealthCare Services (DHCS)
DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams.
The teams under DHCS are:
Executive Wellness
Corporate Wellness
Health Coaches
Southern Rx Pharmacy and Discovery Medical Suppliers
Home Care
Corporate Clinics
Through its teams, DHCS aims to:
Provide quality care by bridging the gaps in the current market with high quality services.
Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
Realize scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste.
Brand differentiation by providing members with innovative services that leverage the latest health technology.
Key Purpose
To ensure that scripts are captured accurately and timeously, and that patients are counselled and that the appropriate generic switching is done for patients to receive their medication on time and in full in accordance with Good Pharmacy Practice. These functions will be performed under the supervision of a pharmacist.
Areas of responsibility may include but not limited to:
The successful applicant will be responsible for but not limited to the following job functions:
Accurate capturing of scripts with appropriate generic switching as per the relevant SOP’s, GPP and scheme rules
Counselling of patients with each new script under the supervision of a pharmacist.
Ensure todays work is done today, that all silo’s and st42’s are up to date.
Assist with status 10, 12 and authorizations.
Assist with the call center when needed
Achievement of department metrics as set out and agreed.
Updating patient profiles and templates as necessary.
Assisting with incoming queries from customers and patients.
Adhere to all pharmacy SOP’s.
Adhere to all GPP requirements.
Assisting with stock takes and cycle counts.
Assisting with pre-packing as required.
Assisting with picking and packing as required.
Attending meetings / team builds/training onsite/offsite from time to time.
Adhoc assistance to the Administration Pharmacist.
Personal Attributes and Skills
Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.
Integrity and Trust – can present the unvarnished truth in an appropriate and helpful manner.
Compassion – is available and ready to help.
Action Orientated – is action oriented and full of energy for the things he/she sees as challenging.
Planning – sets objectives and goals.
Learning on the fly – learns quickly when facing new problems.
Strong attention to detail
Good interpersonal skills
Excellent written and verbal skills
Stress tolerance
Time management skills
Education and Experience
Post Basic Pharmacist Assistant
Registered with Pharmacy council.
3 – 5 years Post basic pharmacy experience
Courrier Pharmacy experience or Retail Pharmacy experience
Self-motivated
Need to understand the workload and volumes to assist in different areas where needed.
Section 21 and Flexgen experience (advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Business Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
Increased Discovery Health product sales through building relationships, superior client service and technical expertise
Create strategic business partnerships with multiple intermediary stakeholders.
Relationship building with internal and external stakeholders.
Project management of new business process, from end to end.
Intermediary reporting and trend analysis.
Consistently deliver Discovery Health value proposition.
Escalated query resolution and troubleshooting
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Review new business pipeline, follow-up, and tracking.
Issuing of quotations
Technical training and ongoing product support to financial advisors.
Keeping up to date with competitor product and service offering and industry developments
Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
Logical, analytical problem-solving ability.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to take accountability, responsibility, and ownership.
Able to take initiative and exercise sound judgment and decision making.
Ability to work in a highly pressurized, target oriented environment.
Ability to deal positively with change and uncertainty.
Strong business acumen.
Strong sales and persuasive skills.
Strong quality orientation.
Good organizational skills.
Proactive, self-motivated.
Able to identify, nurture and develop talent.
Customer oriented.
Ability to meet deadlines timeously
Education and Experience
Qualifications
3-5 years medical scheme industry experience (required)
Business degree (advantageous)
RE5 (preferable)
NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
Knowledge of MS Office Suite
Sales experience (advantageous)
Knowledge of MS Office Suite
Business degree (advantageous)
Relevant financial services industry experience is advantageous.
Experience
Relevant financial services industry experience is advantageous.
Sound health industry experience
Adviser consulting experience in the financial services industry
An understanding of financial planning
Requirements
Valid drivers licence and insured and reliable car
Smart-phone
Willingness to travel
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Accountant
Discovery – Group Finance Support
Accountant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek
out and invest in exceptional individuals who understand and support our core purpose, and whose
own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in
order to not only achieve financial success, but to ignite positive and meaningful change within our
society.
Job Purpose
The accountant will support the external reporting and head office accounting functions for the Discovery Group. The role reports directly to the Head of External Reporting.
Areas of responsibility may include but not limited to
Responsibility, oversight and management of the external reporting process in accordance with governance policies, procedures and relevant reporting and regulatory requirements (e. g. King, JSE LR, etc.).
Assist in the preparation and approval of group annual financial statements, results booklet, and other required templates.
Assist in the preparation and approval of subsidiary annual financial statements template
Give input in the preparation of statutory (interim and year-end) reporting timelines and instructions
Preparation of group annual and interim financial statements, results booklets, additional analyst information, advertisements and related SENS announcements, including typesetting where applicable
Review of results presentations and other elements of the reporting suite
Ensure consistency and accuracy across all externally presented information / reports
Ensure compliance of external reports to Discovery Corporate Identity and related guidelines
Facilitate the CIPC / XBRL process for the Group
Preparation/review of JSE Debt/Equity Listing checklists
Preparation of all accounting & reporting requirements for Discovery Ltd and Share Trusts
Preparation and distribution of all group calculations to support business
Preparation of Discovery Limited (separate) annual financial statements
Support the CFO, Office of the CEO, Investor Relations and other key stakeholders
Ad hoc analysis and reporting as required
Work collaboratively with the Discovery Group Finance team and business finance teams
Education and Experience
CA (SA)
Professional registration with SAICA
2-3 Years work experience
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Retentions Consultant
Key Purpose
To convince/negotiate with existing and prospective clients to remain with Discovery Insure.
Areas of responsibility may include but not limited to
Achievement of client retention targets
Reduce policy cancellations
Offer financial advice and sell product benefits where required
Achievement of not taken up (NTU) targets
Accurate, timely administration on relevant system
Achievement of monthly product and soft skills knowledge targets
Stakeholder engagement
Adherence to risk and compliance requirements
Teamwork, self-management and alignment with Discovery values
Skills and Attributes may include but are not limited to
Problem solving skills
Target Driven
Goal orientated
Self-motivated
Ability to perform under pressure
Persuasiveness
Resilience and tenacity
Self-managed
Attention to detail
Ability to learn quickly and apply knowledge
Education and Experience
Matric (Essential).
FAIS Credits – full qualification (Essential).
RE5 qualification (Essential).
Class of business certificate (Essential and/or advantageous)
Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
Minimum 2 years’ retentions experience in the short-term insurance industry (Essential)
Minimum of 2 years’ sales experience (Essential)
Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Business Development Manager
Business Development Manager
About Corporate Health Distribution
Corporate Health Distribution is a Specialist Distribution channel within Discovery Health (Pty) Ltd. This dynamic team consists of Specialist Health, Vitality and PrimaryCare Business Consultants with a common goal of driving new business, meeting bold targets, and continually identifying growth opportunities. Corporate Health Sales facilitates exposure to many different stakeholders and industries, while providing opportunity for growth.
Key Purpose To increase the sales of the Discovery Health product range through strategic consulting, business partnership and relationship management, superior client service and technical expertise.
Areas of responsibility may include but not limited to
Strategic consulting to large, national intermediaries, guiding Health new business growth
Drive and implement strategic new business initiatives with intermediaries and employers
Relationship management at Board, Executive and Senior Management level
Manage national intermediary relationships, offering guidance and mentoring to BCs within the team to drive a national strategy
Project manage complex, new business implementations from end to end.
Project plan and participate in proactive sales and marketing initiatives
Leverage off health relationships to trigger integration opportunities across the Discovery product suite
In depth strategic reporting
Industry, competitor and product expert
Technical support with competitor crosswalks, industry analyses, technical product detail
Relationship management with internal stakeholders and representation of Corporate Distribution in various forums
Escalated, complex query resolution
Keep abreast of competitor products, service offerings and industry developments
Competencies
Strategic thinker & solution orientated
Logical, analytical problem-solving ability.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to take accountability, responsibility, and ownership.
Able to take initiative and exercise sound judgment and decision making.
Ability to work in a highly pressurised, target oriented environment.
Ability to deal positively with change and uncertainty.
Strong business acumen.
Strong sales and persuasive skills.
Strong quality orientation.
Good organisational skills.
Proactive, self-motivated.
Customer oriented.
Education and Experience
3-5 years medical scheme industry experience (required)
Business degree (advantageous)
RE5 (preferable)
NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
Knowledge of MS Office Suite
Sales experience (advantageous)
Knowledge of MS Office suite
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Administrator
Discovery Corporate & Employee Benefits
Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose
The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
Processing of all daily and monthly transactional activity within agree service levels.
Performing QA function for document verification where necessary.
Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
Ensures delivery of key operational attributes such as data completeness and data quality.
Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Prepare management and client report for submission to superiors.
Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
Develop and maintain excellent business relations with internal and external brokers.
Assistance to the Team Manager to ensure effective managing of projects.
The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes
Leading and Supervising
Planning & Organizing skills
Working with People – Communication
Persuading and Influencing
Adhering to Principles and Values – Self management
Delivering Results and Meeting Customer Expectations
Coping with Pressure and Setbacks
Relating and Networking
Team work and analytical skills
Communication
Problem solving
Initiative and enterprise
Learning
Technology
Education and Experience
Matric-essential and further studies are advantageous.
Telephone etiquette, detail orientated and self-driven. Customer centric focus to be evident.
MS Office- Advanced Excel skills, Accounting, operational processes and process mapping. Employee Benefits including Group Risk claim operations.
Knowledgeable on Compass; Paradigm (internal)
3 – 5 years claims experience in the long-term insurance industry. Pension and Provident Fund experience is advantageous
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Marketing Associate – KZN
Discovery
Corporate Health and Distribution
Marketing Associate
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to:
Partner with Business Consultant to grow new business portfolio
Support advisers with Flexicare and Healthy Company uploads – managing data and upload process end to end
Empower and educate advisers on the new business process, online application, underwriting process
New business implementation : Planning and execution in partnership with BC
Support on on-site implementations and activations
Conduct member, employer and adviser training throughout the year
Relationship building at various levels within the intermediary business, including administration, lower and senior management
Pipeline reporting and proactive pipeline management
Competencies
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Education and Experience
Matric
Experience with working with Broker Consultants.
Knowledge of MS Office (Excel, Word, Power Point)
NQF 5/120 Credits
RE5
Sound medical scheme knowledge
Previous CRM experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Junior Technical Support Specialist: IT Infrastructure Support
Junior Technical Support Specialist: IT Infrastructure Support
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating – not only to achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We’re the world’s first behavioural bank, designed with our clients in mind. We haven’t changed just one thing, we’ve changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.
Job Purpose
The Junior Technical Support Specialist (Infrastructure Support) provides internal specialist IT Infrastructure support for the Bank’s Infrastructure. This includes all aspects of server infrastructure management including server networking, storage, workload management, software management, configuration, monitoring and related functions. This role includes integrating with the support for the application server systems and database management systems. The Technical Support Specialist (Infrastructure Support) forms part of a team that provides 24/7 support for all IT Infrastructure with a focus on high availability and rapid resolution of incidents. Interfaces with various IT stakeholders (infrastructure support, production operations, business systems, IT security etc.) in ensuring comprehensive operational support for the scope of all server-based systems. Builds and maintains a knowledge base of technical support information for the support and maintenance of the environment.
Areas of responsibility may include but are not limited to
Operational Support
Be part of a team providing 24/7 support server operating system support. that are used in the execution of the Discovery Bank’s mandate and business.
Monitor the operating systems’ availability and uptime and report any downtime and feedback to the relevant role players.
Monitor capacity usage of operating system and related components in scope and provide input to ongoing capacity plans.
Ensure that operating system software is maintained according to OEM specifications. Ensure that upgrades and patches to operating system components together with the underlying infrastructure are tested and performed in a structured manner in line with the Bank’s change and release processes.
Interface with IT stakeholders and ensure that the underlying environment is maintained according to the infrastructure specifications and requirements through-out their lifecycle.
Create and maintain documentation related to in scope applications and their supporting systems e.g. installation procedures, operational support documents etc.
Support and manage any 3rd party interfaces and services
Perform root cause analysis, performance tuning and optimisation and other service improvement activities to ensure that the applications operate optimally.
Log, respond and action incidents in accordance with incident and problem management procedures. Communicate critical alerts, statuses and issues to management and perform actions to resolve.
Programme and Project Support.
Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments
Compliance, Governance, Risk and Control Processes
Liaise with Change and Release Management in the planning of changes and releases of services in scope.
Partake and assist in the build and maintenance of the CMDB and ensure that the logical view of services is maintained.
Participate in the design, planning and testing activities for the resilience and recovery of in scope applications and systems in support of business continuity and disaster recovery functions.
Other
Provide input to periodic operational reports according to agreed intervals (daily, weekly and monthly reports).
Identify, document and publish knowledge for internal and customer consumption. Participate in the technical knowledge review processes and in ensuring the quality of published content.
Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
Establish and maintain effective business relationships with customers and IT stakeholders to ensure compliance and establishing a healthy feedback channel.
Continuously identify improvement areas that will enhance efficiency.
Ensure that tickets in the ITSM tool are attended to all times and reflect the correct status.
Education and Experience
Relevant Tertiary qualification.
At least 3 years’ experience in IT Infrastructure system support or related experience.
ITIL Foundation certification is an added advantage.
Experience in application or technical support in a corporate environment.
Previous experience in the banking or financial services industry will be advantageous.
Technical Skills or Knowledge
Technical support strategies and approaches.
Technical documentation creation and maintenance.
Server operating system and hypervisor technologies (Windows, Linux, VMWare).
Public Cloud Technologies
Network technologies.
Storage technologies.
Database Management systems.
Incident Management and Problem Management procedures
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Apply now
Data Administrator
Discovery Corporate and Employee Benefits
Data Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose
The main purpose of this role is to enable the business to have a high degree of assurance in data quality and to draw out insights from data to support management decision making. This will be achieved by performing data & Standard Operating Procedure (SOP) audit and remediation related tasks, focussing mainly on Group Risk products and the data that feeds into the various departments. The candidate is required to work closely with the back-office admin team as well as product development, business analysts, business administrators and programmers.
Areas of responsibility may include but not limited to
Assisting with data investigations and playing a supportive role to obtain data from clients and brokers.
Capture data changes and updates required across business functions.
Communicating the data remediation outcomes and results. This is achieved by putting together reports and visualizations like charts and graphs.
Data quality monitoring and identify gaps across functional processes and trends to improve processes and quality.
Maintain required levels of data quality, accuracy and completeness.
Liaison with both internal and external clients to ensure resolution of data queries.
Personal Attributes
Self-starter with a high attention to detail and able to multi task
Good data Analytical skills and problem solving
Good written and verbal communication
Customer Focus
Planning, prioritising and organising
Teamwork/Collaboration
Results and solutions driven; execution focused
Education and Experience
Matric with Maths
1-3 years’ experience working in a data capture role.
Experience working with large sets of data and remediation.
MS Office experience with Advanced Excel
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Team Leader Operations (Travel Insurance and IoT)
Discovery – Insure
Team Leader Operations (Travel Insurance and IoT)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
The Team Leader will be responsible for overseeing the Travel Insurance and IoT call centre operations from a service and sales perspective while maintaining SLAs. Defined sales and API targets will fall within the candidate’s scope of responsibility across the respective product lines. In addition to this, the Team Leder will be responsible for overseeing the month end processes in collaboration with their direct report.
General administration will be included within the candidate’s mandate. The candidate will be required to assist with general Travel Insurance and IoT queries/inquiries, issue invoices and endorsements, assist with preparing documents for offline sales, troubleshoot problems, log production issues to prod support, provide information and handle complaints.
Areas of responsibility may include but are not limited to
Staff management:
Leading and managing a team of service, sales and multiskilled agents
Ongoing team member support, training and coaching.
Drive staff to achieve required targets, conversion rates and is accountability for teams overall sales targets
Provide periodic product/service training to staff.
Provide support to direct report regarding client queries, complaints etc.
Assessment of consultants calls and mailbox responses – QA.
Assisting with interviews & Role plays
Client service and outbound sales:
Management of the SLA of the inbound, outbound, and service lines and mailboxes
Overseeing that queries are being responded to correctly
Managing data uploads into the dialler daily
Regular reporting on the outbound campaign
Meeting/exceeding the sales and API targets for the respective product lines.
Travel Insurance Claims oversight:
Claims are processed within the agreed turnaround times
Claim assessment where required and within mandated authority
All client queries when escalated are managed optimally, avoiding escalation to the Insurance ombud
Month end oversight:
Oversight of declaration/bordereaux partner reconciliation (vendor & distributor)
Invoice preparation and submission for approval (incl. self-invoicing)
Liaise with finance on premium collection and payments.
Systems:
Monitoring of system performance to ensure optimal experience for customers.
Engage PMO & business architecture to log system defects.
Liaising with vendors regarding defect logging
General:
Assist with general administration.
Manual policy/rewards uploads
System testing (UAT) when required
Monitor and attend to compliance supervisions for staff.
Technical Skills and Knowledge
Strongly customer service-focused
Excellent relationship building skills
Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively (critical)
Conflict handling skills
Analytical and attentive to detail
Resourceful problem solver
Systematic and organized with an ability to plan and prioritize effectively
Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
Good team player
Results and deadline-driven
Quick learner
Excellent people management skills
Education and Experience
Education:
Matric (Essential)
FAIS Compliant
RE5
Minimum Experience:
Technical knowledge and understanding of short-term insurance
2 – 3 years’ experience working within the short-term insurance industry
Minimum 1 year leadership experience
Travel Insurance experience (claims handling and management) – Advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Data Engineer (Junior)
Discovery Corporate & Employee Benefits
Data Engineer (Junior)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose
The role entails building a reusable sustainable framework to ensure collection, processing, and availability of high-quality health care data to enable us to achieve the core purpose. The Data Engineer will work collaboratively with the Program Managers, Data Scientists, Systems Architects to define data sources and to build a custom data framework that facilitates Machine Learning, AI and productionising AI models based on the principles of ETL/ELT. Together these teams will enable data driven actionable insights.
Areas of responsibility may include but not limited to
Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
Develop and implement a reusable architecture of data pipelines to make data available for various purposes including Machine Learning (ML), Analytics and Reporting
Work collaboratively as part of team engaging with system architects, data scientists and business in a healthcare context
Define hardware, tools, and software to enable the reusable framework for data sharing and ML model productionization
Work comfortably with structured and unstructured data in a variety of different programming languages such as SQL, R, python, Java etc
Understanding of distributing programming and advising data scientists on how to optimally structure program code for maximum efficiency
Build data solutions that leverage controls to ensure privacy, security, compliance, and data quality
Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines
Deep understanding of cutting-edge cloud technology and frameworks to enable Data Science
System integration skills between Business Intelligence and source transactional
Improving overall production landscape as required
Define strategies with Data Scientists to monitor model’s postproduction
Write unit tests and participate in code reviews
Personal Attributes and Skills
Exceptional analytical, conceptual thinking and problem solving skills
Excellent oral and written communication skills.
Ability to understand entity-relationship diagrams, normalized and de-normalized structures
Excellent planning, organizational, and time management skills
Scope and size BI initiatives.
Work breakdown management
Coach and co-ordinate team members
Data manipulation, storytelling, and visualization
Experience in Excel Pivot
Education and Experience
Honours or Master’s degree in BSc Computer Science specialising in Data Science or Data Engineering (Honours or Master’s), IT degree, Data Engineering or related.
Experience in data pipelines, data modelling and machine learning (advantageous).
3 – 5 years working experience.
A working knowledge of the Operations environment throughout Employee Benefits – Compass or Sonata (advantageous).
Expert in programming languages such as MS SQL, Oracle PL\SQL, DAX, MQL, SSIS, (Mongo Query Language) and (R, Python, Scala,.Net or Java).
Expert database knowledge in SQL and experience with MS Azure tools such as Data Factory, Synapse Analytics, Data Lake, Databricks, Azure stream analytics and PowerBI.
Modern Azure data warehouse skills.
Expert Unix/Linux admin experience including shell script development (Not essential).
Exposure to AI or Data modelling development.
Experience working on OLTP systems.
Experience working on large and complex datasets.
Understanding and application of Big Data and distributed computing principles (Azure Data Lake, Azure Databricks, Azure Synapse Analytics, Azure HDInsight and Azure Synapse Analytics).
Data and ML model optimization skills in a production environment.
Production environment machine learning and AI (advantageous).
DevOps / DataOps and CI/CD experience (essential).
AWS experience (advantageous).
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Tax Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Purpose
The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:
Responsible for tax planning, compliance, reporting throughout the group
Provides technical advice to business to ensure compliance with existing and new legislation
Responsible for tax calculations, tax return submissions, tax accounting and reporting
Engaging with and managing relationships with South African Revenue Services (SARS)
Key Outputs may include but are not limited to:
The jobholder’s responsibilities will be to support the deliverables of the team, which include:
Preparation/review of various tax reporting requirements for the International Tax Function.
Assist in the preparation of the various transfer pricing documents e.g. Master File, local file, CBC reporting as required across the group
Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
Maintain excellent relationships with the international subsidiaries in order to understand the impact of taxes in their jurisdictions and enable appropriate reporting thereof
Assist in researching and advising business of tax implications for cross border transactions including implications of double tax treaties and consideration of transfer pricing principles.
Assist in the preparation of Pillar 2 computations and reporting
Keep up to date with relevant Income Tax Act and Tax Administration Act and OECD guidelines
Provide training on technical corporate or international tax matters to business units as required.
Corporate Tax- preparation of the income tax computations to assist with interim and year end reporting requirements of the Group
Liasing directly with auditors (internal and external) reviewing the relevant subsidiary tax computations and ensuring the correct tax treatment is applied to mitigate any income tax compliance risks.
Liase directly with external legal advisors on technical matters as appropriate.
Job / Role Requirements
Work Experience
Required
3-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax and international tax related matters
Education / Qualifications / Accreditations with Professional Body
Discovery Limited is the licensed controlling company of the designated Discovery Insurance Group. Registration number: 1999/007789/06. Companies in the Group are licensed insurers and authorised financial services providers.
Required
CA(SA)
Preferred (would beadvantageous)
Advanced postgraduate qualifications in tax (preferable)
Technical Skills or Knowledge
Required
Excellent Excel knowledgeDetailed knowledge, understanding and application of South African tax legislation, particularly international tax related concepts.Knowledge and understanding of IFRS
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Data Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Invest
Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
The data analyst is responsible for transforming raw data into actionable insights to support informed decision-making within an organization. Through the process of collecting, cleaning, and analysing data, identify trends and patterns, and create reports and visualizations to communicate findings they are able to provide data-driven recommendations, help optimize processes, improve performance, and drive strategic initiatives.
Objectives of this role
Collect and Clean Data: Gather data from various sources and ensure its accuracy and integrity.
Analyze Data: Use statistical methods and tools to identify trends, patterns, and insights.
Report Findings: Create clear and informative reports and visualizations to communicate insights.
Support Decision-Making: Provide data-driven recommendations to inform strategic and operational decisions.
Optimize Processes: Continuously monitor and analyze data to identify opportunities for improvement and efficiency.
Responsibilities
Gather data from various sources to analyse and document data and visualisation requirements to ensure consistency and reliability
Ensure the data is accurate and free from errors by removing duplicates, correcting errors, and dealing with missing values.
Assist with formulating data accuracy and completeness processes from ingestion to storage.
Using statistical techniques and software tools to analyze data and identify trends, patterns, and insights.
Designing and creating data models to organize and structure data effectively.
Create visualizations like charts and graphs to present data findings clearly and concisely.
Identify areas of opportunity to introduce new visualization tools.
Present findings to stakeholders through detailed specification documents, presentations, and dashboards, making complex data understandable and actionable.
Working with other teams, such as IT, marketing, and finance, actuaries to understand their data needs and provide relevant insights.
Contribute to enhancing the data architecture principles for the environment.
Understand the data pipeline process and assist with creating data pipelines to democratise access to data across the Invest ecosystem.
Monitor the use of data within the environment and contribute to enhancing and improving the security of data through continuous monitoring processes.
Education and Experience
Bachelor’s degree in IT or Quantitative fields or related fields
Postgraduate degree (simply an advantageous)
5 to 8 years data analytics experience
Required skills and qualifications
Documentation using Confluence/Wiki
Strong communicator verbally and in writing
Expert database knowledge in SQL
Experience working on large and complex datasets.
Data analysis synthesis
Understanding data quality and data governance concepts
Self-management of tasks and deliverables
Preferred skills and qualifications
Advanced training in data engineering and data analysis
Prior leadership experience
Experience in Data Integrity, Privacy and data governance
Change Management experience
Engagement with Senior stakeholders
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Business Consultant Mpumalanga
Discovery – Sales & Distribution
Business/Broker Consultant
Mpumalanga
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
Increased Discovery Health product sales through building relationships, superior client service and technical expertise
Create strategic business partnerships with multiple intermediary stakeholders.
Relationship building with internal and external stakeholders.
Project management of new business process, from end to end.
Intermediary reporting and trend analysis.
Consistently deliver Discovery Health value proposition.
Escalated query resolution and troubleshooting
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Review new business pipeline, follow-up, and tracking.
Issuing of quotations
Technical training and ongoing product support to financial advisors.
Keeping up to date with competitor product and service offering and industry developments
Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
Logical, analytical problem-solving ability.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to take accountability, responsibility, and ownership.
Able to take initiative and exercise sound judgment and decision making.
Ability to work in a highly pressurized, target oriented environment.
Ability to deal positively with change and uncertainty.
Strong business acumen.
Strong sales and persuasive skills.
Strong quality orientation.
Good organizational skills.
Proactive, self-motivated.
Able to identify, nurture and develop talent.
Customer oriented.
Ability to meet deadlines timeously
Education and Experience
Qualifications
3-5 years medical scheme industry experience (required)
Business degree (advantageous)
RE5 (preferable)
NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
Knowledge of MS Office Suite
Sales experience (advantageous)
Knowledge of MS Office Suite
Business degree (advantageous)
Relevant financial services industry experience is advantageous
Experience
Relevant financial services industry experience is advantageous.
Sound health industry experience
Adviser consulting experience in the financial services industry
An understanding of financial planning
Requirements
Valid drivers licence and insured and reliable car
Smart-phone
Willingness to travel
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Business Consultant – Klerksdorp
Discovery – Sales & Distribution
Business/Broker Consultant – Klerksdorp
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
Increased Discovery Health product sales through building relationships, superior client service and technical expertise
Create strategic business partnerships with multiple intermediary stakeholders.
Relationship building with internal and external stakeholders.
Project management of new business process, from end to end.
Intermediary reporting and trend analysis.
Consistently deliver Discovery Health value proposition.
Escalated query resolution and troubleshooting
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Review new business pipeline, follow-up, and tracking.
Issuing of quotations
Technical training and ongoing product support to financial advisors.
Keeping up to date with competitor product and service offering and industry developments
Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
Logical, analytical problem-solving ability.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to take accountability, responsibility, and ownership.
Able to take initiative and exercise sound judgment and decision making.
Ability to work in a highly pressurized, target oriented environment.
Ability to deal positively with change and uncertainty.
Strong business acumen.
Strong sales and persuasive skills.
Strong quality orientation.
Good organizational skills.
Proactive, self-motivated.
Able to identify, nurture and develop talent.
Customer oriented.
Ability to meet deadlines timeously
Education and Experience
Qualifications
3-5 years medical scheme industry experience (required)
Business degree (advantageous)
RE5 (preferable)
NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
Knowledge of MS Office Suite
Sales experience (advantageous)
Knowledge of MS Office Suite
Business degree (advantageous)
Relevant financial services industry experience is advantageous
Experience
Relevant financial services industry experience is advantageous.
Sound health industry experience
Adviser consulting experience in the financial services industry
An understanding of financial planning
Requirements
Valid drivers licence and insured and reliable car
Smart-phone
Willingness to travel
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
UX/UI Designer
Discovery – Group Information Services: Systems of Engagement – Digital Channels
UX/UI Designer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self- driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Systems of Engagement – Digital Channels
Working in a high performance organisation that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.
Key Purpose
To ensure that Discovery digital features and channels meet the needs of their intended audiences through design, analysis, evaluation and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.
Job Summary
As a UX/UI Designer, you will play a pivotal role in crafting intuitive and engaging user experiences. You will be responsible for understanding user needs and behaviours through research and translating these insights into innovative design solutions. Your work will span the entire design process, from conceptualisation and wireframing to using the existing design system to create high-fidelity designs. Collaborating closely with product managers, developers, and other stakeholders, you will ensure that the final product not only meets business goals but provide a great experience.
Areas of responsibility may include but not limited to
Break Down Problems: Analyse complex problems to identify key components and underlying issues.
Ideate Solutions: Generate and evaluate multiple solutions to address identified problems.
Conduct Research: Gather user and desktop insights to inform design decisions.
Design User Interfaces: Iterate on user interfaces for web and mobile applications, from low to high design fidelity.
Create Prototypes: Develop interactive and visual design prototypes.
Utilize AI and Emerging Technologies: Enhance the design system and improve design processes.
Conduct Peer Reviews: Review usability deliverables with peers.
Collaborate with Stakeholders: Work with product managers, developers, and other stakeholders to ensure design feasibility and alignment with business goals.
Conduct Usability Testing: Analyse user feedback to refine designs.
Platform and Device Requirements: Have a good understanding of platform, browser and device compatibility such as form factors, screen resolutions and aspect ratios.
Stay Updated with Trends: Keep up to date with the latest trends and attend/speak at conferences and meetups to contribute to innovation and consistency in usability standards and guidelines.
Communicate with Design Leadership: Have regular sessions with seniors to convey blockers, training, and tool needs.
Contribute to Training: Participate in internal training and community forums with UX/UI Designers to broaden awareness of user experience and design best practices.
Personal Attributes and Skills
Be comfortable providing and receiving constructive critique.
Possess strong verbal and written communication skills and be comfortable communicating and presenting to business stakeholders using storytelling techniques.
Proficient in UX research, interaction design.
Have visual design skills; attention to detail and a demonstrated mastery of typography, colour, and layout.
Have a keen interest in the latest GenAI trends and the application within UX Design.
Experience and understanding of lean and agile processes.
Proficient with design tools such as Figma.
Be able to stand by your designs and provide solid rationale to back up design decisions made.
Ability to use prototyping tools to convey design intent.
Operational understanding of Accessibility and the ability to incorporate accessibility into designs.
Be able to analyse and report insights.
Possess personal organisation and time management skills.
Be able to build relationships with people from all different backgrounds and at different job levels.
Education and Experience
3 to 5 years minimum relevant working experience.
Experience in UX design, specifically for web and mobile applications/platforms preferred.
A portfolio of work demonstrating a proven track record for solving difficult UX design problems and simplifying difficult requirements to intuitive interfaces for customers.
Matric/Grade 12 and relevant Bachelor’s or equivalent 3-year degree. User experience design, or related field preferred.
A record of accomplishment of outstanding academic qualifications and professional performance.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Java Developer (Intermediate)
Java Developer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Application Platform Services
Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
The Application Platform Services team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Application Platform Services helps the business to address changes through technologies.
Key Purpose
Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
Develop, test, and maintain the deployed application software with high quality
Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
Perform accurate development estimation
Produce technical specifications and designs.
Analytical and problem solving skills
Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
Excellent written and verbal communication skills
Can help with quality assurance and provide comments
Present to senior stakeholders
Offer support and guidance to peers
Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture
Personal Attributes and Skills
Passionate about technology and development.
Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
Analytical thinking
Personal organisation and time management skills
Technical and business writing skills
Presentation and facilitation skills
Communication skills (written, verbal/presenting and listening)
Stress management
Customer focused
Results oriented
Able to resolve conflict
Creative
Innovative
Self-driven
Attention to detail
Ability to build relationships with people from all different backgrounds and at different job levels
Education and Experience
Minimum
Matric/Grade 12 and formal Java qualifications.
3 years Java systems development experience
Java EE knowledge and experience
Experience with SOAP and REST services
Unit testing and mocking frameworks
Source control, experience with GIT
Experience with industry standard Application Servers (preferably WebLogic)
Knowledge of OO design principles and development patterns
Preferred
IT related Degree or Diploma (BSc/BTech or similar).
Angular Framework
Spring Framework
SQL and ORM experience
Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development
Advantageous
Honours degree
DevOps/Continuous integration
Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Business Analyst (Intermediate)
Discovery – Group Information Services: Digital Channels
Business Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Digital Channels
Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.
Key Purpose
Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.
Areas of responsibility may include but not limited to
Business Case
Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.
Product Requirements Specification (PRS)
Design and validate the functional solution.
This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
Design a set of test cases/scripts, test scenario’s and test data sets to accompany the PRS.
Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.
Release Notes & Training Material
Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.
Personal Attributes and Skills
Behavioral Skills
Stress Management
Time management and prioritization
Creativeness
Learning orientation
Negotiation skills
Innovation
Technical Skills
Project Management
SQL queries
Business Writing Skills
Presentation and Facilitation Skills
Solution Architecture
Process Mapping
Entity Diagram mapping
Software testing pack design, functional testing
Education and Experience
Minimum
Informatics or other relevant degree
3 year business analyst experience
Mobile App project delivery experience (Android and iOS)
Advantageous
Dip.BA (FTI or equivalent)
Business experience and product knowledge
Methodologies
Agile
Tools
Enterprise architect
Visio
SoapUI (SOAP) / REST client (JSON)
Atlassian tool suite (Jira, Confluence)
Processes
ITIL (Incident, Release, Problem Management)
Technologies
SQL (Oracle and IBM Netezza)
UML
XML
JSON
Other
Software architecture
JAD sessions
Data modelling techniques
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
BI Actuarial Analyst
Discovery – Insure
BI Actuarial Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
Responsible for understanding business analysis requirements, owning solutions design, and executing on complex analysis and ensuring that projects are delivered accurately and timeously.
Areas of responsibility may include but are not limited to
Solving ad-hoc analytical problems
Translate data into insights through analytical thinking
Presenting and communicating solutions
Engage with stakeholders to determine business requirements and conduct analysis
Building and maintaining dashboards and automated reports
Implement advanced strategies for gathering, reviewing and analyzing data
Determine how to improve existing business processes
Determine which tasks can be automated
Technical Skills and Knowledge
Programming (SQL, R), Power BI software and advanced Microsoft Office skills.
Understanding of systems engineering concepts.
Diagnostic information gathering.
Analytical thinking.
Thoroughness.
Business Intelligence.
Insurance experience is advantageous.
Education and Experience
Education:
Matric (Essential)
Bachelor’s degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or strong mathematical/economics candidate (Essential)
Minimum Experience:
• 1 – 2 Years experience in any of the fields specified under essential qualification.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.