Call Centre Agents X9 (Pretoria)

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To apply, click on the link at the end of the posts and all the best with your applications.

2025/01/10

Reference Number

T10000200

Description

EXTERNAL ADVERTISEMENT

Call Centre Agent X 9

(JG P11)

Ref No: T1000019; T1000020;

T1000021; T1000022; T1000023; T1000024; T1000025; T1000026; T1000027

Employment type: Fixed Term Contract – 5 Years

Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

Key performance areas:

To receive and respond efficiently and effectively to inbound Customer calls;
To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
To determine and resolve Customer service requests and queries on preferably first call resolution;
To accurately capture all calls received as prescribed and provide Customer feedback
To contribute to improvement of organizational performance standards

Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

For further details regarding these positions please click on the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities

or visit the CIPC website at www.cipc.co.za

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7I79

Closing date: 24 January 2025

Requirements

Required Minimum education/training

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
A Call Centre certificate will be an added advantage

Required Minimum work experience:

1-2 years’ Call Centre experience

Work Level

Junior

Job Type

Contract

Salary

Market Related

Duration

3 Years +

EE Position

Location

Pretoria

Click here to apply

We wish you all the best with your applications.

COMMERCIALISE YOUR INTELLECTUAL PROPERTY

Commercialising IP is the process you undertake to get your products or services into the market place. Your strategy depends on your business. How you commercialise your IP depends on your particular IP? It depends on your circumstances, business capabilities, understanding of the market and your ability to generate finance. Licensing is the most common commercialisation method, but it is just one of many options for taking your IP to the market place. You need to consider questions such as:

Do you want to commercialise in-house or with a partner?
Do you want to manufacture, market or sell your product?
Do you want to outsource?

Summary of key concepts in commercialisation

Commercialisation is the process of getting your IP to market.
You can commercialise on your own, through a partnership or a combination of the two.
Make sure, regardless of how you commercialise your IP, you maintain confidentiality arrangements with all parties.
There are a number of options available when commercialising with partners. In licensing, the owner might give up the right to commercialise, but not the ownership of the IP itself.
Exclusive licences are the most common commercialisation mechanism used.
There are a number of shades of exclusivity – product, field, territory restrictions or a combination of these.
Licences include trade mark licences and franchises.
Assignment is not licensing, it involves transferring or selling the IP – the owner retains no rights to the IP.
Another mechanism for commercialising IP is a start-up company involving a venture capitalist or a joint venture with other parties or established companies.
Royalties are payments associated with licences and they can be calculated in a number of ways.
Further support
Once you have decided the best approach to commercialise your IP, you can consider the potential for international expansion.

Licensing, Franchising and Assignment Licensing is a common strategy to commercialise IP. It simply means that permission is granted by the owner of an IP right to another person or organisation to use it on agreed terms and conditions. There are different types of licencing available. A franchise is a form of licence, while assignment is the outright sale of IP. IP licensing gives the licensee the right to use (but not own) the copyright, patent, trade mark, design, technology, technical know-how or specific marketing skills to their advantage. They can use the IP right for a defined purpose, in a defined territory, for an agreed period of time. The licensee isn’t paying for a product; they are paying for access to legal exclusivity. The value of the IP rights is negotiated and is based largely on the strength of the IP rights in the creation or invention. Licensing: Licensing your IP to another party can be an effective way to exploit IP, particularly if you don’t have the resources or experience to develop and market your product or service. Licensing arrangements are common involving copyright, patents, design and trade marks, but any type of intellectual property can be licensed. Key points on licensing:

A licence is a contract where the IP owner gives permission to a licensee to commercialise that IP.
A licence can cover product development, manufacture, marketing and selling products.
The owner of the rights will usually receive payments in the form of royalties in return for their use. The value of the rights is an agreement based largely on the type of IP involved.
An exclusive licence is the most commonly used mechanism to commercialise IP with a partner, but there are many other types of licences, including know-how, trade mark and non-exclusive.
Taking out a licence is a cost-effective alternative to investing in development that has already been done.
If you think licensing is for you, learn more about the specific licence conditions you need to consider. We recommend you seek the advice of a licensing expert to help you in negotiations.

Franchising – a form of licence When the owner of a successful business wants to expand without borrowing capital to develop, they can license IP to franchisees. This generally includes trade marks, logos, promotional material, the business system, various processes and shop fit-outs. Key points on franchising:

Franchising is a method or system for distributing goods and services.
The franchisor owns the IP rights over the marketing system, service method or special product.
The franchisee pays a fee or regular royalties for the right to trade under the brand name.
The franchisee benefits from coordinated marketing efforts and a developed business system.

Assignment – selling your IP An assignment is an outright sale of IP. You transfer your ownership to another person. This can be a viable business strategy if you prefer to receive a substantial up-front lump-sum payment instead of smaller royalty payments throughout the commercialisation period. An assignment must be recorded in the CIPC Patent, Design or Trade Mark Register, as the case may be, in order for that assignment to be valid with regards to 3rd parties. If an assignment is not recorded in the relevant Register, it is valid only between the parties to that agreement. When IP owners transfer their ownership, they cannot impose any performance obligations on the new owner. This is different from licensing. The lump-sum payment for an assignment should be regarded as a purchase price. The owner should factor into the purchase price:

all costs, including direct and indirect costs of research and development, materials, any outsourcing and the cost of protecting the IP
a profit component
the potential market value of the technology or IP.

The IP purchaser, however, may seek to pay royalties instead of a lump sum (or a combination thereof) for the assignment of title to the IP in question. In this way, the purchaser’s initial capital outlay is less and payment for the IP in the form of royalties becomes conditional on the IP product being successful in the market place. In this case, if there is no success there is no payment. Differences between trade marks, business names and and domain names Registering a business, company or domain name does not give you any proprietary rights. Only a trade mark can provide that kind of protection. If you register a business, company or domain name, you do not automatically have the right to use that name as a trade mark. The same word(s) may be registered by different people as a business name in other states and territories. However, if you have a registered trade mark in South Africa, you can take legal action for infringing your trade mark if the business name owner uses it for goods or services like those covered by your trade mark registration in South Africa. Trade mark: Used to distinguish your goods or services from those of other traders. When you register a trade mark you obtain exclusive use of the trade mark in the country where your trade mark is registered. Business name: A business name is the name under which your business operates. Registration identifies the owners of the business. Unlike trade marks, company names do not necessarily provide proprietary rights for the use of the trading name. Domain name: All computers on the internet have a unique identifying number – an Internet Protocol address. Because Internet Protocol addresses are difficult to remember, we use a domain name – a unique name that corresponds with an Internet Protocol address (www). The rules and policies for registration of domain names in South Africa can be viewed at http://co.za You can trade mark your domain name if it meets the requirements of the Trade Marks Act.

ENFORCING YOUR IP RIGHTS

When a right holder discovers that his/her intellectual property (IP) rights have been infringed, or are about to be infringed, the focus of his/her attention shifts.

He/She may have previously concentrated on how to obtain and make use of his respective rights, but now his attention will concentrate on making sure that the rights he has obtained through the IP system are respected. This includes stopping unauthorised use, deterring future infringements, and obtaining recovery for damages resulting from the infringing act. An effective IP enforcement regime depends on a number of different elements and enforcement of rights obtained are fundamental to this. As a result, IP enforcement policies encompasses a range of different objectives . IP enforcement is based in an holistic approach that include civil procedure, available remedies through criminal action, structure and specialisation of courts and appellate bodies, cost of litigation and legal advice. Additionally, alternatives to court procedures, such as arbitration or mediation, are similarly effective. Assistance for rights holders in enforcing their rights, and technological measures that rights holders may take to prevent others from illegal use of their IP rights, are relevant to an effective enforcement regime. In support of the above and required by the TRIPS agreement criminal sanctions, and the role of customs are central. . In order to enforce their IP rights successfully, the rights holders therefore have to take into account a large number of legal issues and practical considerations. To view more information, click on the relevant link:

Entities involved in the Enforcement of IP Rights
Monitor and Defend your Rights
Steps against Infringement for Holders
Criminal Proceedings
The Role of Customs
Entities involved in the Enforcement of IP Rights

INVENTOR ASSISTANCE PROGRAM

The Inventor Assistance Program (IAP) is an innovative program administered by World Intellectual Property Organisation (WIPO), aimed at making the patent system more accessible to financially under resourced inventors. The IAP is open to individual inventors and/or Small and Medium Enterprises (SME), who have novel inventions that have market applications, who are not able to bear the costs of consulting a patent attorney to obtain patent protection for their invention. The inventor and/or SMEs must apply to participate in the Program and must meet the eligibility criteria set out below.

The patent attorneys who participate in the IAP volunteer their time and expertise on a pro bono basis, and are registered with WIPO as pro bono attorneys for the Program. The IAP patent attorneys provide patent consultancy related services to individuals/SMEs to protect their inventions.

Goal of the Program

The principal goal of IAP is to provide inventors with the support, knowledge, tools and resources they need to file complete applications, undergo substantive examination and ultimately enjoy benefits of a duly issued patent. IAP is opened to those qualifying countries, entities and individuals who upon accepting guiding principles of the program become members of the program.

Currently, pilot projects of IAP have been implemented in:

Colombia
Ecuador
Morocco
Philippines
South Africa

South Africa was the fourth country to join the IAP. CIPC coordinates the program locally with the assistance of the National Intellectual Property Management Office.