To apply, click on the link at the end of the posts and all the best with your applications.
Bartender
Job Purpose
Job Purpose:
To prepare and deliver exceptional beverage services within the banqueting and/or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
Education
Education:
Grade 12 preferred or Grade 10 (with relevant experience)
Experience
Experience
2 years previous experience as a bartender
Work conditions and special requirements
Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills and Knowledge
Core behavioural Competencies:
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Checking
Following Instructions
Team co-operation
Technical/Proficiency competencies:
Beverage / Cocktail Product Knowledge
Barrister skills
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services
Key Performance Areas
Key Performance Areas:
Prepared Work Area:
Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
Stock bar for service
Check cleanliness of own section or station
Service Execution:
Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously and place in the system
Explain menu items and make recommendations with regards beverage menu
Mix drinks and present beverage in line with guest order and outlet standards
Be attentive to guest requests
Clear glasses after guests have completed their drinks
Provide billing to guests and administer cashiering transactions
Conduct cash-ups at the end of service
Complete beverage stock sheets each shift
Leverage opportunities to upsell on promotional items
Bar Standards
Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations Participate in stock takes
Conduct daily stock counts of bar smalls
Resolve or report on any anomalies to the required standards
Report on any breakages at the end of the shift
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Helpdesk Operator
Job Purpose
Responsible for the timely and effective response to maintenance queries and problems through the receipt and logging of identified problems; the co-ordination and allocation of job cards to relevant maintenance managers, supervisors or maintenance team members and follow-though until resolution, in line with Company procedures.
Education
Matric
1-Year Certification in maintenance; call centre environment
Experience
Minimum of 2 year experience in a helpdesk environment
Experience with Microsoft Active Directory an advantage
Experience with hospitality and gaming systems an advantage
Able to work shifts and weekends
May be required to work overtime in line with operational requirements
Skills and Knowledge
Core & personal behavioural competencies
Problem solving
Attention to detail
Assessing and evaluating information
Organising skills
Initiative
Decision-making skills
Dealing with customers
Technical / proficiency competencies
Technical acumen
Listening skills
Telephone skills
Proficient in MS Office
Key Performance Areas
Incident Response & Service Desk Allocations
Respond telephonically to user issues
Identify user information
Log incidents / calls
Complete checklists
Conduct telephonic diagnostics to facilitate prompt resolution or redirection to relevant maintenance manager
Pick up new incidents and correctly assign to relevant maintenance areas for troubleshooting and resolution
Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents
User Engagement
Answer calls received by the service desk promptly and treat all clients with respect
Analyses severity of the issue i.e. high, medium, low
Elicit caller information for mandatory fields
Capture information accurately and efficiently into the system
Interacts with the client and provides service to resolve their individual queries
Identifies and resolves potential service issues first time round
Complaints, disputes and suggestions are actioned / escalated as per SOP
Afrisun KZN trading as Sun Sibaya is committed to contributing to South Africa’s national skills development agenda by focusing on both internal and external talent development initiatives. Our commitment to skills development of both employed and unemployed is demonstrated both through the Sun Sibaya Bursary Scheme and the provision of work readiness programmes, like learnerships and internships.
Education
Matric certificate or Equivalent NQF Level 4 qualification
Skills and Knowledge
Valid South African ID
English Passed
Ability to work shifts and in a smoking area.
Sound inter-personal skills.
Well-presented and spoken.
Self –motivated
High levels of initiative and drive
Key Performance Areas
KEY ACTIVITIES
Check work area and ensure all equipment is functioning and ready for service.
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects.
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure,
and always ensuring respect
Clear slot machines on days that count will be performed.
Afrisun KZN trading as Sun Sibaya is committed to contributing to South Africa’s national skills development agenda by focusing on both internal and external talent development initiatives. Our commitment to skills development of both employed and unemployed is demonstrated both through the Sun Sibaya Bursary Scheme and the provision of work readiness programmes, like learnerships and internships.
Education
Matric certificate or Equivalent NQF Level 4 qualification.
Experience
QUALIFYING CRITERIA
Matric certificate or Equivalent NQF Level 4 qualification
Valid South African ID
English Passed
Ability to work shifts and in a smoking area.
Sound inter-personal skills.
Well-presented and spoken.
Self –motivated
High levels of initiative and drive
Physically able to work and stand for long periods of time.
Physically able to move machines and handle and work with tools applicable to the job.
Ability to work shifts that meet operational requirements.
Skills and Knowledge
Meet the requirements for a gaming license.
Gaming Component Knowledge
Emotional resilience
Listening Skills
Key Performance Areas
Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and always treated with respect.
Be available and interact with guests to assist with queries.
Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing, and promotional equipment (Refer to the work output task register)
Clean-ups move location.
Keep workshop tidy and safe.
Clean, store and secure equipment
MVG Supervisor
Job Purpose
Responsible to supervise and monitor the MVG operation and team during the shift to ensure an exceptional guest experience at the MVG desk in accordance with company standards and gaming regulations.
Education
Matric, with at least Math’s literacy.
Certificate in PR / Marketing would be an advantage.
Experience
4-6 years’ experience in a customer facing role, including supervisory experience preferably obtained in the gaming industry.
Skills and Knowledge
English verbal and written communication skills & Problem Solving
Collecting Information (listening; asking questions) Dealing with Customers, handling conflict.
Compliance procedures and regulations, Basic responsible gambling principles
Proficient computer skills, Typing skills.
Working knowledge of SVC / Opera PMS /
EGS / Promo Exec is an advantage.
Key Performance Areas
Promotes Loyalty Programme and explains benefits.
Clear understanding of the programme operations (Terms and conditions, programme. mechanics)
Completes registers (e.g. lost cards, unclaimed monies, key, radio, etc) Interact and be present at and around the MVG desk during service to understand and assist, customers with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Promotes active customer engagement amongst the staff.
Supervise staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
Report and resolve any issues experienced.
Monitor the capturing of data into the loyalty management system.
Supervise the control of stock and operating equipment as per SOP for the outlet (e.g. numbered stationery, registers, voucher books, MVG cards, collateral, etc.) Completes MVG admin paperwork
Completes and forwards customer transaction reports.
Calculates and disburses discretionary/ complimentary spend.
Manages employees to ensure that staff uniform, hygiene and appearance is maintained.
Conducts performance contracting, reviews, and development.
Identifies performance gaps and conducts coaching and on job training.
Identifies and addresses misconduct issues.
Keeps records of coaching discussions.
Monitor service standards to ensure all guests are always treated with courtesy and respect, and that their individual needs are addressed.
Up skill staff to ensure that they are fully fluent in details of current campaigns, promotions, and gaming operational knowledge.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Drive MVG sign-ups through educating non-MVG customers on the floor with regards the MVG programme and its benefits.
Report on any issues experienced and solutions executed.
Operations Project Administr
Job Purpose
The Operations Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet’s Operations projects and consulting teams in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating, tracking and following-through on operational project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with professionalism, adaptability and confidentiality, whilst taking every opportunity to grow knowledge of SunBet’s operations for further development.
Education
BCom Degree, BSC Degree or relevant equivalent in engineering, business management.
Proficiency in SQL.
Experience
1-2 years working experience in a variety of industries or roles.
Understanding and application of SQL, Visual dashboards
Functional product and process knowledge
Business process analysis methods and techniques
Business acumen
Key Performance Areas
Provide administrative support to the Ops Project Management Specialist and Consultants as may be required
Take minutes and capture action points deriving from project-related meetings and communicate these with stakeholders
Co-ordinate and track operational project activities and logistics, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established plans
Support the operations and project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
Monitor and anticipate team requirements needed for operational projects; tasks, documentation or any other resources and equipment as may be required, escalating challenges if necessary
Facilitate communication with various stakeholders, team members and clients around project activity requirements as required
Be the first level of support on project queries, escalating technical or more complex problems to the appropriate teams while ensuring timely follow-up and resolution
Onboard 3rd parties required for the performance of projects
Assist with capturing of ongoing projects on the work management platform (namely Asana), assigning output to relevant stakeholders and provide due dates as agreed with relevant stakeholders
Monitor project-related communications and correspondence to ensure that all project deliverables are being tracked and delivered
Prepare project status reports and presentations to provide to key stakeholders
Attend meetings with affected stakeholders to ensure that action points are captured and implemented as part of the project planning process
Take every opportunity to develop personal knowledge and competence in SunBet’s operational areas, through observing and interacting with team members.
Operations Project Consultant
Job Purpose
The Operations Project Consultant: Africa will be responsible for providing a wide range of project support and management of a responsible, confidential and complex nature to support SunBet’s African expansion and business projects in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating and tracking project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards. This dynamic position requires the ability to plan, think critically, and offer project management support with professionalism, adaptability and confidentiality.
Education
BCom Degree, BSC Degree or relevant equivalent in accounting, finance, engineering, business management
Active project management and project co-ordination
Proficiency in Asana or other project management programs is beneficial
Computer literacy – MS Office
Administrative and minute-taking ability
English Verbal and Written communication skills
Functional product and process knowledge
Business process analysis methods and techniques
Key Performance Areas
Actively manage and deliver a portfolio of projects in specific, pre-defined areas
Prepare project briefs for expansion and other SunBet operational projects into Africa to ensure all key stakeholders are aware of what is required for a certain project
Facilitate communication and collaborate with cross functional teams / stakeholders, team members and clients around project activity requirements relative to Africa projects
Co-ordinate and track project activities, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established frameworks, tools and regulations
Support project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
Engage with stakeholders and chair project meetings to plan tasks and resource availability and ensure that action points are captured and implemented as part of the project planning process
Monitor and anticipate team requirements needed for projects; tasks, documentation or any other resources as may be required, escalating challenges if necessary
Troubleshoot and resolve issues related to project queries, escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
Maintain and track comprehensive and accurate records of project interactions, issues, and resolutions contributing to the ongoing improvement of service processes, procedures, and knowledge base
Capture projects on the relevant work management platform (such as Asana), assigning to relevant stakeholders and provide due dates after consultation with relevant stakeholders
Contribute to resource planning for projects within the business
Dept Co-Ord : VIP
Job Purpose
The Departmental Coordinator: VIP is responsible for providing high-level administrative and operational support within the VIP department. This role ensures the efficient coordination of VIP-related activities, events, and services, maintaining exceptional experiences for VIP clients. The coordinator will also play a key role in verifying and conditioning data, ensuring that all information related to VIP clients, events, and other operational elements are accurate, up-to-date, and in compliance with organisational standards.
Education
Diploma in Marketing
Experience
3-4 years’ experience in an administrative function within a customer service environment
Experience in storing and processing data within a database is advantageous
Skills and Knowledge
Organising and Coordinating Resources
Collecting Information (Sourcing, checking, documenting)
Following Procedures
Problem-Solving
Assuring Quality
Initiating Action
Managing customer and stakeholder relationships
Conformance to Internal Standards
Sun International Structure and Channels
Marketing Services Procedures
Communication skills – written and verbal
Computer Literacy (MS Office / Peoplesoft)
IFS (Purchase requisitions)
Professionalism and Image
Clerical Administrative functions
Key Performance Areas
Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
Create and maintain an online filing systems /templates (including records and reports) that enables relevant stakeholders to access the information
Coordinate the flow of paper and electronic documents to the appropriate parties
Provide administrative support and respond to queries received by the management team (including responding to e-mails, mail and telephone enquiries), escalating or redirecting as required
Assist in coordination of logistics for various events and meetings as required both internally and externally where necessary
Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements
Book meeting venues according to meeting/event needs/requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames
Track, report and communicate on monthly team activity e.g. big winners, losers, respective host’s GGR / NGR and Activity (active and dormant players, call campaign stats etc)
Report on VIP accommodation and maintain relevant records (auth forms, booking confirmations, trackers etc)
Facilitate departmental meetings inclusive of compiling and distributing of meeting agenda
Follow through on outstanding issues and action lists from meeting minutes
Collate and validate team’s incentives and track against related KPIs
Draw and update relevant reports in line with business needs and BI departmental requirements
Condition and compile data for various reports (i.e ROI, Events post analysis, Invitee guidance etc)
Capture staff rostering into the system and distribute rostering schedules accordingly
Identify, classify, maintain, and protect all confidential files, documentation, and sensitive information consistent with record handling in line with legislative regulations for auditing purposes
Update, store and communicate revised departmental SOPs
Record and track VIP Gift supplies inventory (in stock/issued/returned/in inventory etc)
Asist with the allocation and delivery of VIP player gifts ( keeping records on recipients, costs, invoices etc.)
Monitor progress of projects and track project costs against a pre-defined budget
Assist with the VIP Team’s Ad-hoc initiatives e.g. Call Campaigns etc
Draw segment data for call campaigns to support the VIP Call centre team
VIP Promotions – verification of cohort, promo schedule implementation and execution via marketing team
Keep management updated with regards progress, and where necessary escalate unresolved issues
Develop and maintain sound working relationships with relevant departments