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Technical Product Owner

Role Purpose

The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying complexities, engaging, and collaborating with product management to execute the product vision, strategy, and roadmap.

Role Description

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning and keeping program management informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Provide clear direction to the team

o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

o Sequence team backlog – Must prioritise work for teams’ main stakeholders with demands for change from other stakeholders.

o Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration)

o Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration

o Ensure the team is familiar with the features being brought into Sprint planning

o Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog

o Keep BEM / Product Manager informed of progress in achieving team Sprint objectives

• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making.

o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.

• Participate in relevant team level events:

o Provide vision for iteration planning and participate in iteration Planning

o Accept completed work in iteration Demo

• Participate in relevant Scrum ceremonies – ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.

• Track progress towards the release of a product

• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.

• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.

• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential).

• Certified Product Owner / certified SAFe Product Owner – (essential).

• +4 years’ experience in a Product Owner role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).

• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).

• Strong understanding and experience with analytics and big data – (essential).

• Commercial experience in digital led business development environment – (essential).

• Customer user and loyalty experience – (essential).

• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).

• General marketing or retail experience – (desired).

• Exposure to the African digital market and customers – (desired).

Key competencies and work ethic

• Independent, motivated self-starter with a focus and determination to persevere in a

challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most

important, balance technical constraints, maximise product value and deliver a differentiated product.

• Strong product focus with end-to-end product optimisation – Ability to translate market and customer feedback into product requirements, driving product delivery through an agile release process while collaborating across development and product management. Brings expertise to manage product requirements and deliver product optimisation.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Good understanding of company business models, goals, and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Lives the company values and contributes positively to team dynamics; builds strong relationships and partnerships while managing stakeholder expectations; knows when / how to include different parties.

• Stakeholder engagement and influencing skills – Works collaboratively with stakeholders to resolve roadblocks to ensure results are delivered. Aligns and motivates teams and stakeholders behind the product vision and strategy. Strong understanding of the modern product management mindset.

• Leadership skills – Challenges when required and ensures the team has full clarity on objectives, priorities, and the reasons why; deals with conflicts or roadblocks independently while contributing to mentoring junior product owners as required.

• Communication skills – Strong communicator – able to deliver clear, professional, and confident presentations in formal and informal settings; produces clear, to the point written communication.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Rainmaker: Paid Media Specialist

Join our Rainmaker Media team as a Paid Advertising Specialist and help drive growth for iconic brands like Shoprite, Sixty60, and Checkers.

As a Paid Advertising Specialist, you’ll have exclusive access to the continent’s largest retail customer base, rich shopper data, and advanced analytics to create cutting-edge digital paid media campaigns.

Role Purpose

The role purpose of a Paid Advertising Specialist is to drive business growth through the effective use of paid digital advertising channels. They are responsible for creating, managing, and optimising paid advertising campaigns across various platforms, such as Google Ads, Meta Ads, DV360, TikTok, and more.

Role Responsibilities

  • Maximize ad delivery efficiency and effectiveness through successful digital campaign execution.
  • Ensure data, technology, and strategy work together to optimize ad delivery.
  • Collaborate with creative, strategy, and technology teams to implement integrated ad campaigns.
  • Build strong relationships with internal and external stakeholders to deliver digital campaign plans.
  • Evaluate campaign effectiveness, provide recommendations, and optimise performance.
  • Provide analysis and insights for reporting, including post-campaign reporting.
  • Ensure accurate invoicing and budget execution.
  • Stay updated on digital marketing trends and advise on new channels and approaches.
  • Monitor digital media properties to adhere to best practices and provide technical assistance.

Qualifications and Experience

  • Degree or Diploma in Marketing, Advertising, Media, or related field
  • 3+ years of experience in paid media advertising or digital campaign management (essential)
  • Proven track record of delivering successful digital campaigns across multiple touchpoints and channels (essential)
  • Proficiency in paid advertising tools (AdWords, Google Ads, DV360, Meta, TikTok, tracking, and verification tools) (essential)
  • Broad knowledge of the media and marketing ecosystem (essential)
  • Demonstrated knowledge and experience of marketing principles and practices (essential)
  • Strong commercial acumen and understanding of the retail industry (essential)
  • Proficiency in MS Office (essential)
  • Experience using marketing automation tools (advantageous)

Key Competencies and Work Ethic

  • Digital account management skills
  • Passion for digital marketing
  • Excellent teamwork
  • Strong communication, presentation, and storytelling skills
  • Commercial acumen and business understanding
  • Dynamic personality and ability to think creatively
  • Proactive approach and initiative
  • Excellent facilitation skills
  • Interpersonal skills
  • Flexibility and decision-making abilities
  • Project management skills
  • Ability to work under pressure
  • Results-orientation and quality focus
  • Self-starter and ability to work independently and across teams

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Digital Commerce: Product Owner III

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

  • Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
  • Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
  • Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
  • Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
  • Review integration and architecture specifications and provides input to ensure they address all requirements.
  • Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
  • Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog​ and keeping them informed of progress in achieving team PI objectives.
  • Continuously refine and sequence the product backlog​:
  1. Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
  2. Ensure all user stories are written and that each user story has acceptance criteria.
  • Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
  1. Provide clear solution direction to the agile team (or multiple agile teams)
  2. Apply economic decision making​.
  3. Sequence user stories based on team PI objectives.​
  4. Balance PI objectives with local team requirements​.
  5. Ensure team backlog readiness for next iteration​.
  6. Include the team in backlog refinement.
  • Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
  • Help create a release plan and track progress towards the release of a product.
  • Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
  • Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
  • Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
  • Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
  • Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
  • Adhere to and improve customer service levels across businesses and service.
  • Provide integrated reporting and feedback.
  • Engage at a senior level with respect to customer centric product concepts and best practices.
  • Serve as a lead subject matter expert to guide product development.
  • Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

  • Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
  • Certified Product Owner / certified SAFe Product Owner – (essential).
  • +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
  • Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
  • InDepth understanding and experience with analytics and big data – (essential).
  • Strong commercial experience in digital led business development environments – (essential).
  • Extensive Customer user and loyalty experience – (essential).
  • Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
  • General marketing or retail experience – (essential).
  • Ecommerce experience – (essential)
  • Exposure to the African digital market and customers – (desired).

Specific Experience: Platform

  • Demonstrated ability to guide and prioritise decisions related to mobile app development, with a solid understanding of front-end frameworks (e.g., React Native, Swift, Flutter) and back-end integrations. Proven capability to align technical opportunities with product vision and user needs.
  • Hands-on experience designing and managing APIs as core product assets, ensuring seamless integration with mobile apps and headless platforms to enable scalable, user-centric solutions.
  • Proficiency in leveraging tools like AppsFlyer, Insider, and Firebase to extract actionable insights, measure performance, and optimise engagement, contributing directly to data-informed product strategies.
  • Skilled at managing integrations with third-party systems and headless architectures, ensuring the mobile app platform evolves to meet future business and technical demands without compromising on agility or user experience.

Product Owner III (IDM)

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy and roadmap.

Portfolio

The Product Owner III will own the feature roadmap for the “insights-as-a-service” platform called the REX Insights Platform, as well as the Precision Pricing Engine, operated from within the ShopriteX business unit. REX is a SaaS platform customised to the requirements of the Shoprite Group. The Precision Pricing Engine is an advanced data science product recommending optimal price points.

Role Description

• Lead the design of any new feature (“continuous exploration”) and work with business. stakeholders to design the optimal user experience and assess the impact on the REX Insights Platform and Precision Pricing Engine.

• Facilitate workshops to gather feature requirements.

• Create wireframes of the optimal user experience.

• Engage business stakeholders to review the user experience and obtain their input and sign-off

• Document the impact of new features on data models, business logic and business rules within the REX Insights Platform and Precision Pricing Engine. This can include:

o Context diagrams

o System/data flows

o Tables summarising scenarios that impact business logic

o High-level system integration requirements (incl. data fields required in request and response payloads), etc.

• Reviewing integration specifications (IFS) from Functional Analysts to ensure that they address all requirements originating from the user experience.

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into Program Increment (PI) planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Gather the requirements for the REX Insights Platform, as well as the Precision Pricing Engine, and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

• Provide visible, transparent and clear direction, ensuring the development teams are clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making.

o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

o Unblock team members.

o Ensure alignment in requirements, information, and next steps amongst teams.

• Participate in Scaled Agile Framework ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.

• Help create a release plan and track progress towards the release of a product.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

• Test new features in the staging environment (user acceptance testing) to provide business sign-off.

• Engage at a senior level with respect to customer centric product concepts and best practices.

• Serve as a subject matter expert to guide product development.

• Work closely with key stakeholders to define KPIs for the overall solution and propose tracking mechanisms / visualisations / dashboards for the KPIs.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing or another relevant field

• Certified Product Owner / certified SAFe Product Owner

• +3 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products

• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects

• Depth of understanding and experience with analytics platforms and big data

• General marketing or retail experience

Key competencies and work ethic (consolidated for advertising)

• Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.

• Strong product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.

• Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.

• Leadership and influencing skills – Empowers and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.

• Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Release Coordinator

Role Purpose

The Release Coordinator is responsible for coordinating the implementation and deployment of newly designed systems and developed features, ensuring their rollout for full operational use. This role is essential for coordinating releases and deployments across all Development and Infrastructure teams, maintaining a unified schedule of deployments. The Release Coordinator will complete daily deployment operations, ensuring that all activities are executed on schedule and within compliance with established standards

Role Responsibilities

  • Coordinate and execute the daily deployment process, ensuring timely and efficient rollouts.
  • Collaborate with multiple Release Managers, Product Owners, DevOps Infrastructure subject matter experts, and Software Engineers to facilitate deployment activities.
  • Identify and manage exceptions and deviations from the deployment process, ensuring effective resolution.
  • Communicate updates regarding new and changed policies related to deployment procedures. Communicate deployment status
  • Ensure adherence to deployment standards and procedures across all teams.
  • Facilitate resource commitment and allocation to support deployment activities.
  • Identify opportunities for process improvement and implement enhancements to increase efficiency.
  • Create, analyse, and distribute process reports to stakeholders.
  • Serve as the primary point of contact for the deployment process, engaging with clients, service providers, and management.
  • Facilitate the resolution of issues related to compliance with deployment processes and standards.
  • Follow defined escalation paths as outlined in the escalation policy when necessary.
  • Notify participants when standards and procedures are not being adhered to.
  • Perform ongoing administration of deployment processes, ensuring completeness and integrity of information.
  • Evaluate process performance and establish measurements and targets for continuous improvement.
  • Assist in auditing the deployment process for compliance with documented procedures.
  • Chair daily deployment change meetings to discuss progress and address any challenges.
  • In certain agreed features to be deployed the release co-ordinator will also be responsible for:
  • Integration, Prep and Prod Testing co-ordination
  • Release impact analysis, and Facilitate Cutover, Training & Comms plan for the feature.

Qualifications and Experience

  • Degree or Diploma in Computer Science, Information Technology, or a related field – (essential).
  • +2 years’ experience in a relevant role, with demonstrable experience overseeing and delivering the design, testing, and deployment of releases into production environments – (essential).
  • Proven experience in release management and deployment coordination in a technical environment.
  • Strong understanding of software development and IT infrastructure processes.
  • Excellent organizational and communication skills, with the ability to manage multiple priorities.
  • Ability to work collaboratively with diverse teams and stakeholders.
  • Experience in process improvement methodologies and tools.
  • Familiarity with compliance standards and audit processes is a plus.
  • The Release Coordinator plays a critical role in ensuring the successful deployment of systems and software, ultimately contributing to the operational excellence of our organization.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

We wish you all the best with your applications

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