Discovery Jobs

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Marketing Manager

Discovery – Marketing

Marketing Manager – Team Vitality (Running & Cycling) and sports events

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

Driving and defining the implementation of brand and communication strategy and solutions.
Interfacing with senior business people to define and co-ordinate brand or communication strategy.
Understanding the impact of that strategy across business.
Work closely with and collaborate with Vitality’s key partners and race organisers to achieve business objectives and drive business growth and positive brand sentiment

Areas of responsibility may include but not limited to

Unpack complex business needs and provide creative solutions that are strategically sound, creative and relevant to the market.
Turn strategies into executional ideas that are creative, realistic, impactful and memorable
Develop people through leadership and coaching.
Build and maintain relationships with key business people, both at a strategic and operational level.
Build and maintain relationships with key eventing and merchandise suppliers to collaborate and implement campaigns.

Competencies

Communication skills
Able to convert technical information to audience appropriate communication

Understand different target audiences
Be able to present ideas and negotiate with upper management
Communicate well in English both in writing and verbally
Attention to detail
Work well with external and internal stakeholders
Copywriting and editing skills

Problem solving

Being proactive
Able to think strategically
Question processes, strategy and outputs
Leadership skills: Guide, develop and motivate others
Make decisions
Build trusted partnerships
Manage conflict

Leadership skills

Influence and persuade people to get things done
Coach and develop direct reports
Manage conflict
Manage and be responsible for budgets

Important to note:

This role requires managing a variety of projects and events at one time, and this is on-going throughout the year. You must be able to multi-task on multiple projects, work calmy under pressure, and be resilient. You also need to be able to manage your own time, and be a self-starter.

Education and Experience

Qualifications

Minimum 3-year undergraduate
Post graduate qualification in marketing is preferable
Minimum of 5 years’ experience in Marketing or Communications and event management
Must have managed at least one person for at least 2 years

A knowledge of the following will need to be developed or will be advantageous:

Sponsorships & Experiential marketing environment in South Africa and internationally (especially for running and cycling)
A love of sports and wellness
Various marketing and media channels, including digital media
Print and production and merchandising processes (including time lines and costing)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Test Analyst (Senior)

Discovery – Insure

Test Analyst (Senior)

About Discovery

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

The Senior Test Analyst is responsible for identifying and testing business functional and systems requirements. Designs test cases and test scenarios based on the analysis of the business specifications. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the testing processes and methodologies.

Areas of responsibility may include but are not limited to

Test lead for manual testing, responsible and accountable for testing activities within the SDLC.
Mentor and guide junior and intermediate test analysts.
Own quality metrics and processes within the testing practice.
Create and contribute to the test plan and test approach. Ownership of the test plan.
Reviewing user stories, business and technical requirements.
Identify and create GAPS analysis for requirements.
Functional test case creation, maintenance of test suites and regression packs.
Functional test case execution and documentation of test results and traceability to requirements.
Review of test cases and test suite from junior and intermediate test analysts.
Ownership of test DATA management by identifying, creating, retrieving and storing and distribution of DATA for testing and development activities.
Test Management tools, experience using test management and software management tools such as JIRA and Xray.
Agile Participates and contribution in agile ceremonies such as back log grooming, sprint planning, daily stand ups, sprint reviews and retros. Be a champ for agile practices.
Defect Management, logging, tracking, reporting, reviews and retesting of defects.
Ownership of defect management, reporting and analysis.
Continues improvement
Contribute the improvement of testing practice and processes.
Continues improvement of quality delivery.
Reporting on testing activities, progress and risk to stakeholders, developers, management and clients.
Communication

Good written and verbal communications.
Able to convey ideas, feedback and input to all stakeholders in IT systems, PMO, business users, clients, management and exco.
Demo delivery to internal and external stakeholders.

Risk management.
Understanding of test automation concepts.
Analytical and critical thinking.
Able to make informed decisions under pressure for the benefit of the team and ensuring the business case prevails.
Manage and execute different test lifecycle phases.
Assist clients and end users in UAT and production verification and sign off.
Providing support to direct reports ensure they are upskilled accordingly
The candidate will be responsible liaising with the Business Intelligence team to develop, streamline, improve, and automate CTI reporting (i.e., quote rate, conversion rate, retention rate, average premium etc. per cohort) through the available data visualization tools
Primary interfaces will include: Head: Travel Insurance, Actuarial, R&D, Travel Operations, Systems, Architecture, Compliance, DCS, DFA’s etc.

Education and Experience

Education:

Matric (Essential)
Diploma / Degree in Computer science, Information systems or related field/ ISTQB certifications
Agile certification (Advantageous)

Minimum Experience:

5 years experience as a Test Analyst
Experience as a Test Lead
3 years experience in Front End UX/UI Testing
3 years experience in Back End SOAP/REST Testing
Experience in Performance Testing
Experience in Short Term Insurance (Advantageous)
Basic SQL
Basic Java skills (Advantageous)

Financial Advisor

SANDTON

About Discovery

Key Purpose of the role

The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

conducting in-depth reviews of clients’ financial goals, from risk protection to wealth creation
conducting a financial needs analysis and preparing proposals best suited to meet individual clients’ requirements
providing clients with information on new and existing products, benefits and services
designing financial strategies
assisting clients to make informed decisions
reviewing and responding to clients changing needs and financial circumstances
contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

Strong Customer focus
Networking skills
Proactive engagement
Service orientated mind-set is critical
Strong Planning and organisational skills

Qualifications and Experience:

Minimum

Wealth management qualification with at least 120 credits
RE5 qualification
At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

Understanding of Financial Planning
Knowledge of insurance (short-term, health, risk and investment industry)

Relationship Banker

About Discovery

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose

Build lasting relationships to retain a portfolio of high-net-worth clients by providing expert advice regularly in the structuring of a client’s portfolio to unlock long term value, while attracting new clients to meet future growth targets.

Areas of responsibility may include but not limited to

Building long-term relationships with clients through consistent communication and interaction.
Possessing a deep knowledge of Discovery Banks products and services offered to best represent the organization in client meetings.
Sharing valuable and easy-to-understand information about products and services with their clients.
Promote and maintain a positive corporate image as a Purple Relationship Banker
Attend virtual or face-to-face meetings with clients.
Responsible for maintaining and nurturing existing clients by analysing client portfolios and offering guidance to maximise the use of Discovery Bank products.
Identifying new opportunities for cross-selling across the Discovery Group by means of referrals and upselling/upgrading existing clients within Discovery Bank.
Excellent communication skills, foster loyalty, and advocacy among their clients by providing exceptional service, delivering on promises, and exceeding expectations.
Important to liaise with other Relationship Bankers in the team, to share best practices, insights, and feedback.
Proactively identifying potential clients and assistance with onboarding to increase the Purple client base.

Queries or investigations are responded with the ‘today’s work today’ principle.
The ability to be flexible and agile when dealing with ad-hoc tasks given by Management.
Proactive and critical thinking to anticipate and solve problems posed by Purple clients.

Personal Attributes and Skills

Work Ethic
Commitment to hard work and dedication to one’s role.

Problem Solver

Come up with innovative solutions that will benefit the client and organisation.
Looks beyond the obvious.
Finds sustainable solutions.

Communication
Excellent interpersonal skills and the ability to communicate clearly, effectively and build strong relationships with others.

Values Driven

Committed to integrity and ethics in business.
Behaves consistently with Discovery Values.

Team Player
Ready, willing, and able to support the team.

Education and Experience

Matric.
Degree in Finance, Economics or Accounting.
FAIS accredited (RE5).
3 to 6 years’ experience in a Private Banker role managing a portfolio of clients.
Experience with face-to-face meetings with clients is essential.

Service Consultant – Chronic Servicing (ECP)

Service Consultant – Chronic Servicing (Fixed Term Contract) (Talent Pool)

About Discovery

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

You will remain as an active candidate on our database and we will update you on progress on a monthly basis.

Key Purpose

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but not limited to:

Taking calls and dealing with Discovery queries;
Dealing with queries from franchises, brokers & the public;
Dealing with all queries related to Chronics and HIV
Dealing with all queries through to resolution;
Admin functions;
Policy changes to the product;
Working on Discovery Systems;
Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills

Self- motivated and pro-active;
Team player;
Assertiveness and can easily adapt to change;
Able to prioritize and work under pressure;
Very organized, positive, and service orientated;
Professional at all times;
Attention to detail;
Empathetic;
Sensitive

Education and Experience

Essential:

Minimum 50% English, Maths / Maths Literacy or Accounting
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate;
Contact centre consultant skill

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

Credit Operations Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery’s intention is to expand our business model into banking (subject to Regulatory Approval), and to establish a brilliant, innovative full-service retail bank in South Africa. From a regulatory perspective, this involves a lengthy and complex process the outcome of which is not guaranteed. A two-step approval is required: Firstly to obtain authorisation to establish a bank – and thereafter, after complying with all the conditions, to apply for registration as a bank. The first step, authorisation to establish a banking presence (S13 (1) of the Banks Act 94 of 1990), has been completed. A banking business may only commence once registration as a bank has been granted and Discovery has embarked on this process.

We are looking for smart, energetic, experienced and dynamic achievers who take initiative and ownership, and who thrive on constant challenges and high-speed change to join us on this journey.

If you have an entrepreneurial mind and appreciate calculated risks, then the Discovery environment will liberate you to realise your full potential.

Job Purpose

The Credit Operations Manager is responsible for the implementation and operating of the credit functions. This role is required to assist in the design and continuous improvement of the current and future business processes. This includes systems, processes and people that support day-to-day operations, outlining process flows, defining operating rules and policies, assigning operational roles and responsibilities.

The incumbent also runs the day-to-day functions and keeps track of performance metrics, taking corrective actions and analysing bottlenecks. Is also responsible for implementing credit plans and solutions to improve performance levels. It is important that the incumbent has a hand-on approach and is not afraid to get involved in front line (sic) work to get the job done and to gain a better understanding of the business. Assisting and driving the team towards achieving the business goals and objectives.

Key Outcomes may include but are not limited to

Manages the credit operations processes and oversees a wide range of operational activities alongside managing customer relationships. These will include performing credit analysis, credit assessments, data analysis, assessment guidelines and establishing a direct communication channel with applicants or borrowers (clients), escalated customer queries, coaching and driving the key performance indicators.
Runs a client credit portfolio efficiently while delivering strong customer satisfaction.
Analyses data and to find patterns that may identify credit risks in the products and raises at the appropriate level.
Oversees and develops a plan to handle client disputes by:
- Requesting new client information via the Service Consultants/Discovery Banker
- Applying discretion in line the overall policy to re-assess the credit scoring and granting
- Using this information as client intelligence to provide input into the credit model
Performs data analysis on a portfolio of client cases to identify trends and provides this intelligence as strategic input for the credit model to ensure the Bank’s credit risk is mitigated.
Performs in-depth analysis of the clients financial status to determine how to best intervene through education motivation and negotiation with the aim of getting the client in a better financial situation.
Ensures that a detailed risk register with mitigation plan exists for credit operations to mitigate operational risks.
Monitors all daily and monthly reports for credit operations performance.
Resource planning based on business demands to ensure adequate coverage across all business functions.
Monitors key performance areas across risk ops (management checks).
Focuses on building the employees through IDP, training plans and structured training programmes.
Drives employee engagement across the business.
Drives a high performing culture in credit operations.
Oversees and manages the credit operations process SLAs to ensure that breaches are kept at a minimum.
Creates, maintains and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance.
Takes accountability for the continuous up-skilling of employees to ensure that current and future business demands are met.
Develops, executes and gives inputs into the policies, procedures and standards within credits operations aligned to the regulatory framework.
Regularly communicates and coordinates cross departmental matters if and where necessary.
Creates, maintains and enhances internal and external stakeholder relationships in order to improve overall efficiency and ensure compliance.
Keeps abreast of trends and business practices in the credit environment both locally and internationally.

Work Experience

Required:

At least 5 to 7 years in credit operations and operational risk management in retail banking or financial services.
3 to 5 years’ management experience.

Preferred (would be advantageous):

5 years of prior experience in loss prevention/risk management including operations management experience in financial or banking would be advantageous.
Experience in risk management within a financial or banking environment would be advantageous.

Education / Qualifications / Accreditations with Professional Body

Required:

A Bachelor’s degree with finance, accounting, economics, law, business management. FAIS accredited

Preferred (would be advantageous):

MBL, MBA , M Comm would be advantageous

Technical Skills or Knowledge:

Required:

Planning and organising
Problem solving
Judgment and decision making
Conflict management
Innovative process management
Client service orientation
Verbal and written communication
Strong analytical skills and attention to detail
Interpretation of data leading to decision making insight
Business analysis
Income and expenditure, budgeting, financial planning, pulling bureau reports.
Understand of relating regulatory and compliance acts
Knowledge of the banking industry and financial crime
People management
Good listening skills
Risk Management theoretical knowledge
Case Management

Personal Attributes or Competency Profile:

Discovery Person:

Values Driven:
- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
Optimistic:
- Motivated by a positive future
- Energised by challenges
Learns on the Fly:
- Embraces the unfamiliar
- Experiments to find solutions
Resilient:
- Recovers quickly from setbacks
- Grows from negative experiences
Instils trust:
- Follows through on commitments
People Savvy:
- High EQ with low ego
Drives Results:
- Energises self and others to achieve
- Consistently exceeds goals
Problem Solver:
- Looks beyond the obvious
- Find sustainable solutions

Junior Data Scientist

Discovery Health

Junior Data Scientist

About Discovery

About (Health Intelligence – Fraud Intelligence)

The position available is in the Discovery Health Fraud Intelligence unit. We apply predictive analytics, big data and analytic skills to provide unique data-driven answers to exciting problems in fraud and risk management. The team has access to structured and unstructured data and makes use of the latest international innovative big data architecture.

Key Purpose

The key purpose of this role is to use big data, predictive analytics and up to date AI techniques to identify and detect potential fraud, waste and abuse for Discovery Health’s client schemes. The successful applicant will work closely with the fraud risk management and forensic team to ensure that projects are completed on time and meet the highest quality standards. Your work will directly impact fraud recoveries and ensure efficiency within the team.

Areas of responsibility may include but not limited to

Connecting with a multitude of stakeholders to understand the data in a healthcare and fraud context
Mining large structured and unstructured datasets to find new insights to detect healthcare fraud
Research and application of the most up to date machine learning algorithms and AI techniques
Present data and model findings in a way that provides actionable insights to business users
Monitoring model performance
Improve processes and databases where opportunities arise

Personal Attributes and Skills

Expert in data science programming languages such as R, Python, Scala
Expert in data manipulation skills including SQL to extract, transform and load data
Experience in interactive data exploration and data-driven story telling
Understanding and application of Big Data and distributed computing principles
Hands on experience with Big Data systems will be preferred
Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
Ability to adapt to emerging technologies and tools
Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity
Ability to formulate problem statements and develop a plan for tackling the problem
Strong ability to communicate findings and recommendations from data (visual, verbal and written)
Integration and implementation experience
A passion for data exploration and analytics
Self-starter
Willingness to learn and grow exponentially
A restless curiosity towards data and uncovering unknown correlations
Ability to work cohesively in a team environment and balance multiple priorities
A team player who can work alone when required and without supervision
High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

Honours or Master’s degree in Computer Science with solid experience in statistical modelling, data mining and machine learning, OR Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data
Other analytical qualifications will also be considered if accompanied by the relevant experience
A minimum of 1 years’ work experience in a data science position

Click here to apply

All the best with your applications