Pedros – Head Office

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Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
Monitoring, leading, and training team members
Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
Ensure daily customer service operations are executed smoothly and efficiently
Provide a terrific customer service experience
Train team members to provide professional and friendly service
Be an expert in interacting with customers
Convey and distribute important information and tasks effectively
Train and motivate employees successfully
Handle difficult situations through precise communication
Supervise a team of customer care representatives
Provide assistance and leadership in any situation
Demonstrate outstanding problem-solving abilities
Identify and solve problems quickly and appropriately
Handle customer and employee issues effectively and quickly
Keep track of multiple assignments, tasks, meetings, and schedules
Maintain a perfect organization system to stay focused and perform well
Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
Evaluate the staff performance and provide them with regular feedback
Assist staff with duties if needed – Taking calls, clearing complaints dashboards
Train new team members on customer service activities and company policies
Track and monitor refunds
Deal with customer problems and strive to fix them
Establish and implement customer service policies and strategies
Create and organize work schedules and shifts
Delegate tasks and assignments
Communicate with customers and ensure outstanding customer satisfaction
Perform data and statistical analysis
Write and prepare reports on overall customer satisfaction and complaints
Collect customer feedback and implement changes where necessary

REQUIREMENTS:

Diploma in business administration, customer service, or a related field
3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
Proven track record of handling escalated customer issues effectively
Previous working experience in customer service – Fast food industry (Advantageous)
Computer proficiency – Microsoft Office Suite, proficient in Excel
Outstanding supervisory skills
Exceptional customer service and communication skills
Organization and the ability to delegate tasks
Strong problem-solving skills
Motivation and coaching abilities

Bookkeeper

Job Description

DUTIES AND RESPONSIBILITIES:

Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
Financial reporting: Collate, prepare and interpret reports
Review the accounts payable, and accounts receivable records
Inventory valuation and verification of count sheets
Ensuring tax compliance and compliance with statutory regulations
Audit process and ensuring financial statements are completed
Managing budgets and variance analysis
Implement internal controls and SOP’s
Liaising with the operations team

REQUIREMENTS:

Relevant qualification in accounting/finance
Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system – advantageous
FMCG, Fast Food or retail industry experience – advantageous
Full MS Office

Content Creator

Job Description

We’re looking for a talented, experienced Content Creator to join our digital team of amazing creatives to create original and engaging content for our various social media platforms for our stable of brands.

In this role, you will work closely with the Design Team and will be responsible for researching and turning content ideas into videos, images, infographics and text captions to build our brand online, increase brand awareness and maximise growth and engagement.

You will also create and execute a Monthly Digital Content Calendar aligned multiple brands in our stable, various promotions and Digital Marketing Strategies.

The ideal candidate will be an outgoing, passionate and highly creative individual, able to independently move projects forward, prioritise tasks and meet tight deadlines.

A deep interest in current social media trends is required to be successful in this role, along with strong videography, photography and editing skills.

Duties and Responsibilities:

Create various forms of amazing, engaging social media content such as text captions, videos and images ,suitable for our social media platforms – Twitter, TikTok, Facebook, Instagram, LinkedIn and YouTube
Product and Food Styling
Strategise and plan Digital Marketing Campaigns
Measure and report on the performance of Digital Marketing Campaigns
Publish posts according to the approved monthly Digital Content Calendar
Collaborate with the Marketing Team to ensure that every piece of content is relevant and helps the company maximize engagement, reach, and sales
Ensure every piece of content you create aligns with our brand voice and specific marketing objectives
Collaborate with internal teams and brainstorm new and creative content ideas and growth strategies
Drive/Oversee Influencer Marketing Campaigns
Build Influencer Database
General content administration

Requirements:

3 – 5 years’ Digital Agency experience in creating engaging content for various social media platforms
Industry relevant Qualification/s
Proven Videography, Photography & editing skills
Excellent verbal and communication skills
Ability to turn a concept into compelling content, including videos, images, and text copy
Excellent writing and communication skills
Copywriting skills a big advantage
An outgoing personality, brimming with creative ideas
Experience in identifying target audiences and devising digital content and campaigns that engage, inform and motivate
Experience in creating a Digital Content Calendar
Extensive knowledge and understanding of the various Social Media Platforms, as well as social media trends and engagement strategy
Identify Social Media trends and Insights for optimal content creation
Ability to analyse digital stats and use digital insights to improve/adjust content ideas and strategies
Ability to work with creative tools like Adobe Creative Cloud or DaVinci resolve
Ability to incorporate our brand voice and identity into digital content
Must have own vehicle

If you like being challenged daily in a fast-paced environment and want to build your career in Digital Marketing with one of the country’s fastest-growing national brands, then Pedros Chicken is the place for you!

Think you’ve got what it takes? Then submit you CV and a link to a portfolio of work

Accounts Payable Manager

Job Description

DUTIES AND RESPONSIBILITIES:

The Accounts Payable Manager will be responsible for overseeing the accounts payable function of the Pedros organisation
Implementing policies and standard operating procedures within the accounts payable function
Managing and maintaining the accounts payable records
Review of Accounts payable processing, allocations and payment packs
Leading and managing the accounts payable team, providing guidance and support
Implementing and enhancing financial controls and ensuring best practices are applied
Compiling information relating to accounts payable for the audit process for both external and internal audit
Review and reporting on supplier age analysis
People and performance management for the accounts payable team
A strong understanding of the accounts payable process
Reporting on accounts payable
Knowledge of the accounts payable function in the retail and/or FMCG industries
POS Gaap / Micros knowledge, including WMS systems and ERP systems such as Sage Evolution

REQUIREMENTS:

A degree or diploma in finance or accounting
Minimum of 3 years experience in an accounts payable manager role
Certification in Sage 200 or similar ERP systems is advantageous
Experienced in Pastel Partner or Pastel Evolution – advantageous
Must have experience managing a team

Regional Training Manager

Job Description
The Regional Training Manager will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained.

DUTIES & RESPONSIBILITIES:

Conduct training sessions on preparation of foods as per our Standard Operating Procedures.
Manage new store operations for the first 10 days after launch including food costs, GPs and bottom line.
Support, mentor, and upskill trainees and new employees
Promote efficiency and improve skills of employees
Keep attendance and training records and registers
Monitor employee performance and response to training
Conduct performance evaluations and identify areas of improvement
Provide daily updates on training areas done daily in-stores
Work within a team and drive the restaurant/take-away forward
Assist in New Store openings – supporting the teams through constant mentoring and coaching
Assist the Training Department with Adhoc Training tasks and projects within Pedros
Doing presentations to the target audience for all Pedros Training Modules and SOP’s
Sign off Manager Trainees throughout the region
Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business.
Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
Take charge of GP & GRV training/ trouble shooting for new & existing stores.
Training team roster must be posted on the training platform by latest 12pm every Saturday.
Full accountability of the training team within the RTM group.
Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed.

REQUIREMENTS:

Restaurant and Fast Food Service experience is essential.
Must have a minimum of 3 years Operations Management experience.
QSR Skills training experience.
Good verbal and written communication skills.
Organizational and time management skills.
Attention to detail.
Be prepared to go the extra mile.
Must be computer literate and must be able to write professional reports from time to time.
Good GP/ COS/ GRV knowledge.
Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service.
GAAP / MICROS knowledge.
A valid driver’s license.
Must be prepared to travel to sites.

Graphic Designer

Job Description

Are you a Graphic Designer oozing with talent and next-level creative ideas? Does the thought of being challenged daily in a fast-paced, highly creative environment get you all excited? Looking to build your career with one of the country’s hottest fast-food brands? Then Pedros Chicken is the place for you!

We’re SA’s fastest-growing Chicken Franchise, and we’re looking for a Graphic Designer to join our team of hard-working, awesome creatives to help take our amazing brand to the next level as we grow throughout SA and beyond. It’s intense. It’s exciting. And it’s fun!

Think you’ve got what it takes? Then submit you CV together with a LINK to you design Portfolio

Responsibilities for Graphic Designer

Creative Graphic design for large scale marketing campaigns & initiatives
Graphic design Support to the national marketing department
Assist with Graphic Design edits and DTP
Social Media Content creation
Design – Market research and identify trends
Conceptualizing visuals based on requirements
Assist with Photoshoots/Videoshoots & image editing
Roll-out of any and all campaign content (Digital & Print)
Creative thinking to produce new ideas and concepts
Strong understanding of Brand Building
Adhere to briefs given & meet deadlines
Evaluate and adapt designs based on feedback provided
General Assistance to Marketing Department
Motion Graphics (Advantage)

Requirements for Graphic Designer

Diploma / Degree in Graphic Design
Must have a high level of creativity

Adobe Creative Cloud – Illustrator, Photoshop & In-design (Essential)
Adobe Creative Cloud – After Effects/Premier Pro (Advantage)
4-6 years of experience in Graphic Design
Deadline driven
Strong layout and design skills
Have a good eye for photography
General conceptualization and design of content

Must have strong organizational and project management skills, as well as attention to detail
Excellent written and verbal communication skills, as well as outstanding copywriting and proofreading skills
Firm grasp on various marketing platforms, channels, and best practices, including social, digital, and email marketing
Must be a self-starter and able to independently move projects forward, prioritise tasks, and meet deadlines

Only CVs with a link to your portfolio will be considered

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

Complete creditors function
Preparation and submission of supplier payments
Ensure supplier processing is complete and accurate
Correct allocations of supplier payments
Follow up on outstanding invoices
Reconciliation of supplier accounts to supplier statement
Ensure all supplier accounts are paid within the credit term
Accurate and up to date supplier age analysis reports sent weekly
Maintain strong working relationships with suppliers and ensure any account related queries are promptly resolved

REQUIREMENTS:

Matric
Accounting/Finance tertiary qualification (Diploma/degree)
Sage 200 Evolution/ Pastel Partner or similar program minimum 2 years experience
Minimum 3 Years experience as a creditors clerk
Sound understanding of the finance function and a hands-on approach
Experience in the FMCG, Fast Food or Retail sectors – advantageous
Ability to communicate effectively
Strong presentation skills
Must have strong attention to detail and a proven track record
Full MS Office experience

Pizza Chef

Job Description

We are seeking a skilled and passionate Pizza Chef to join our team. The ideal candidate will have experience preparing traditional and gourmet pizzas, with a keen eye for detail, taste, and presentation. If you know your way around a wood-fired oven and can hand-stretch dough like a pro, we want to hear from you!
Key Responsibilities:

Work with product development to improve existing recipes and create new recipes
Roll out new and fresh ideas
Train staff at store level
Innovation of pizza’s
Make dough from scratch and ensure proper fermentation and proofing
Operate and maintain pizza ovens (wood-fired)
Ensure consistency in taste, texture, and presentation
Collaborate with kitchen staff to ensure timely food preparation and service
Create new pizza recipes or seasonal specials to keep the menu fresh and exciting

Qualifications:

Proven experience as a Pizza Chef in a fast-paced kitchen
Experienced in dough preparation, fermentation, and baking techniques
Familiarity with various types of ovens and pizza styles (Neapolitan, New York, Sicilian etc.)
Ability to work under pressure and multitask effectively
Strong attention to detail and commitment to quality
Excellent time management and communication skills
Culinary/ Chef qualification or a minimum of 5 years of experience as a pizza chef

Home Delivery Operations Supervisor

Job Description
The Home Delivery Operations Supervisor will be responsible for the seamless management and coordination of day-to-day operations for all Pedros Delivery services, and any projects and task related to these services.
This role requires a strategic thinker with strong analytical skills, problem solving Skills and an in-depth understanding of the QSR franchising business model.
The successful candidate will ensure efficient and effective operations while maintaining close relationships with strategic service providers and partners to optimize the operational performance across the brand.

Responsibilities :

Own Delivery
Manage the end-to-end process of the Pedros Own Delivery service to customers, including but not limited to all systems, tech-enablers, store operations and SOP’s throughout the entire customer journey or placing and receiving a delivery order, with the goal of continuously improving customer experience, while enhancing store efficiencies and profitability.

3rd Party Delivery
Coordinate with third-party delivery service providers.
Monitor and evaluate the performance of third-party services.
Ensure compliance with company standards and policies.
Resolve any issues related to third-party deliveries.

Collaboration with Service Providers
Maintain strong working relationships with service providers
Work alongside the Home Delivery Manager to negotiate contracts and agreements with service providers.
Coordinate integration of service provider platforms with the company’s systems.

Analysis and Reporting
Prepare and distribute daily, weekly and monthly reports for the Operations team to use to effectively manage delivery operations on the ground, that leads to improvement in ops standards, customer experience, store profitability.

Strategic Planning and Execution
Develop and implement operational strategies to enhance service delivery.
Monitor industry trends and adapt strategies accordingly.
Lead projects to improve operational efficiency and customer satisfaction.

Requirements :
Higher certificate or diploma in Business Administration, Operations Management, or a related field/preferred.
Minimum of 3 years’ experience in operations management or training (within the QSR industry) – with ample experience in managing deliveries, drivers and delivery systems.
Must be experienced in dealing with and resolving issues with irate customers.
Strong operational and problem solving skills.
Strong understanding of the QSR franchising business model.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage and coordinate multiple projects and meet deadlines.
Ability to work collaboratively with internal teams and external service providers.
Problem-solving mindset with a focus on continuous improvement.
Highly proficient in MS Excel, PowerPoint and Teams.
Advantageous: General understanding of POS systems (Micros & Gaap) and 3rd party delivery systems (Yumbi, Mr D, Uber Eats, etc.).
Own vehicle, with ability to travel to various store locations.

Brand Auditor

Job Description

DUTIES AND RESPONSIBILITIES:

Responsible for assisting the Internal Auditor in providing independent and objective evaluations of the Groups financial and operational activities
Conduct regular audits of QSR locations to assess compliance with brand standards, operational procedures, and customer experience
Evaluate store operations, customer service, and product quality
Assist in planning audits across the Groups stores and distribution centres
Identify areas for improvement and provide recommendations for corrective action
Reporting on audit findings per SOP
Collaborating with cross-functional departments like operations and training
Provide coaching and support to store teams to improve performance and compliance
Need to be able to analyze data and identify patterns and trends that could indicate potential issues
Need to be able to effectively communicate with team members, management, and other stakeholders to convey audit findings and recommendations
Need to have a keen eye for detail and be able to spot discrepancies and anomalies
Need to have a strong understanding of risk management principles and be able to identify and assess risks to the organization