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Commis Chef – Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

POSITION SUMMARY

The Commis Chef supports the kitchen team by preparing ingredients, maintaining cleanliness, and learning cooking techniques under the guidance of senior chefs. This role is ideal for individuals beginning their culinary careers and seeking to build foundational skills in a professional kitchen environment.Key Responsibilities:

Assist in food preparation including chopping vegetables, preparing sauces, and basic cooking tasks

Follow recipes and instructions given by senior chefs

Maintain cleanliness and organization of the kitchen area

Ensure food items are stored and rotated properly

Assist in plating and garnishing dishes

Follow food safety and hygiene standards at all times

Operate kitchen equipment safely and efficiently

Work as part of a team to ensure timely and quality food service

Learn and apply new cooking techniques and skills as directedRequirements:

Basic knowledge of kitchen hygiene and food safety

Culinary training or relevant experience preferred but not always required

Willingness to learn and take direction

Ability to work under pressure in a fast-paced environment

Strong team spirit and communication skills

Flexible and adaptable attitude

Physical stamina to stand for long periods and perform kitchen tasks

PREFERRED QUALIFICATION

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Executive Sous Chef – Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria

JOB SUMMARY

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Ensures and maintains the productivity level of employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Celebrates successes by publicly recognizing the contributions of team members.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Assists Executive Chef with all kitchen operations.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assists individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Manages payroll administration.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Participates in employee progress discipline procedures.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Participates in the development and implementation of corrective action plans.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

F&B Service Expert (Waiter) – Johannesburg Marriott Hotel Melrose Arch

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

F&B Service Expert (Waitron) – Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

POSITION SUMMARY

The Food & Beverage Service Expert (Waiter/Waitress) is responsible for providing exceptional food and beverage service to guests in the hotel’s restaurant, bar, room service, or banquet areas. This role ensures a high standard of hospitality and guest satisfaction by attending to guests’ needs in a timely, courteous, and professional manner.

Key Responsibilities:

Greet guests promptly and courteously.

Present menus, take food and beverage orders accurately.

Serve food and drinks according to hotel standards.

Monitor guest satisfaction and respond promptly to requests.

Maintain cleanliness and organization of service areas.

Handle billing and payments efficiently.

Follow all health and safety regulations.

Skills & Qualifications:

Previous experience in food service or hospitality preferred.

Excellent communication and interpersonal skills.

Attention to detail and ability to multitask.

Professional appearance and demeanor.

Ability to work flexible shifts, including weekends and holidays.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Groups and Events Agent_Protea Hotel Fire & Ice! by Marriott Menlyn Pretoria

POSITION SUMMARY

The Groups and Events Agent is responsible for coordinating and managing group bookings, meetings, and special events from initial inquiry through to execution. This role involves liaising with clients to understand their needs, preparing proposals and contracts, managing room blocks and event spaces, and working closely with internal departments to ensure seamless service delivery. The agent plays a critical role in maximizing revenue opportunities while delivering exceptional guest experiences.

Key Responsibilities:

Handle group and event inquiries via phone, email, or in person.

Prepare detailed proposals, contracts, and event orders.

Coordinate logistics for meetings, conferences, weddings, and other group functions.

Maintain accurate records in booking and reservation systems.

Communicate client requirements to relevant departments (catering, sales, operations).

Monitor event timelines and follow up to ensure client satisfaction.

Support revenue and occupancy goals through effective sales practices.

Qualifications:

Prior experience in hospitality, sales, or event coordination preferred.

Excellent communication and organizational skills.

Proficiency in reservation or event management systems (e.g., Delphi, Opera, Salesforce).

Ability to multitask and work under pressure in a fast-paced environment.

Strong customer service and problem-solving abilities.

Guest Relations Manager (Johannesburg Marriott Hotel Melrose Arch)

We are seeking a highly motivated, vibrant and energetic Guest Relations Manager to join our team. The successful incumbent must have a keen eye for detail and focus on an exceptional Guest Journey prior to arrival and after departure.

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

Accredited Hospitality qualification is advantageous.
At least 2 years’ experience in similar role.
At least 2 years’ experience in a management role.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Understanding employee positions well enough to perform duties in employee’s absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assists with energy conservation efforts by monitoring compliance during property tours.
Supporting Projects and Policies Related to Guest Experience and Safety
Supports implementation of the customer recognition/service program, communicating and ensuring the process.
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Sends copy of MOD report to all departments on a daily basis.
Ensures compliance with all policies, standards and procedures.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals.
Maintains high visibility in public areas during peak times.
Provides immediate assistance to guests as requested.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall! satisfaction.
Records guest issues in the guest response tracking system.
Reviews comment cards and guest satisfaction results with employees.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Participates as needed in the investigation of employee and guest accidents.
Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace
Communication – Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding
Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts identifying and evaluating alternatives and their implications before making decisions and involving and gaining agreement from others when making key decisions.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

Managing Execution

Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Guest Services – Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.
Front Desk – Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.
Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE etc.) handle emergencies, and effectively deal with customer issues and complaints.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken
Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Heart of House Specialist (Steward) – Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

POSITION SUMMARY

Job Summary:

The Steward is responsible for maintaining cleanliness and sanitation standards in the kitchen, dining areas, and food preparation zones. This includes washing dishes, cleaning kitchen equipment, assisting in food preparation, and ensuring compliance with health and safety regulations.Key Responsibilities:

Clean and sanitize dishes, utensils, pots, and pans using manual and/or industrial dishwashing equipment.

Ensure kitchen and food preparation areas are clean, organized, and sanitized.

Remove trash and food waste from kitchen areas and dispose of it properly.

Assist kitchen staff with basic food preparation when needed.

Maintain cleanliness of floors, walls, and all surfaces in the kitchen area.

Monitor supplies of cleaning materials and communicate restocking needs.

Adhere to all health, safety, and hygiene standards.

Follow proper procedures for the use and storage of cleaning chemicals and supplies.

Assist in receiving and storing food supplies and equipment.

Report any maintenance issues or hazards to the supervisor.Qualifications and Skills:

High school diploma or equivalent preferred.

Prior experience in hospitality or food service is a plus but not required.

Knowledge of sanitation procedures and safety guidelines.

Ability to work in a fast-paced environment.

Physical stamina to lift heavy items and stand for long periods.

Good communication and teamwork skills.

Flexibility to work various shifts, including evenings, weekends, and holidays.Working Conditions:

Frequent exposure to water, cleaning chemicals, hot surfaces, and sharp utensils.

Requires standing, bending, lifting, and moving for long hours.

Work may involve early morning, late-night, or split shifts.

Junior Assistant Banqueting Manager_Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

POSITION SUMMARY

The Junior Assistant Banqueting Manager plays a supporting role in the coordination and execution of banquet events, working under the supervision of senior banqueting staff. This entry-level position is ideal for individuals seeking to gain hands-on experience in hospitality event management within a fast-paced, service-oriented environment.

The Junior Assistant Banqueting Manager supports the Banqueting Manager in planning, organizing, and executing banquets and special events to ensure exceptional guest experiences. This role involves supervising setup, coordinating service staff, liaising with kitchen and event planners, and ensuring that all events run smoothly, efficiently, and in accordance with the client’s specifications and organizational standards. This role serves as a training ground for future leadership positions in banqueting or event management.

Key responsibilities include assisting in staff scheduling, overseeing event setup and breakdown, ensuring service excellence, managing on-the-spot client requests, and maintaining high levels of cleanliness, safety, and hospitality. The Junior Assistant Banqueting Manager plays a hands-on leadership role and is a critical link between departments to deliver seamless and memorable events.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.

Also required to be involved and equipped with the operational skills for the restaurant and bar incase needed to assist nor general managing of the all food & beverage department’s areas.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Related work experience.

Supervisory Experience: Supervisory experience.

License or Certification: None

Maintenance Handyman

PLEASE NOTE: This position is open exclusively to South African citizens, as work visa applications for this role are unlikely to be successful.

POSITION SUMMARY

Protea Hotel Loftus Park in Pretoria is seeking a reliable and skilled Handyman to join our team. The successful candidate will be responsible for performing routine maintenance and repairs to ensure the hotel’s facilities and equipment are functioning properly. This is a shift-based position, and the candidate must have their own transport to commute to and from the hotel. The Ideal candidate should live in the Pretoria CBD area.

Key Responsibilities:

Perform general repairs and maintenance across the hotel, including plumbing, electrical, and carpentry tasks.
Respond promptly to maintenance requests from hotel staff and guests.
Inspect hotel premises regularly to identify any maintenance needs or potential hazards.
Ensure that hotel equipment and facilities remain in optimal working condition.
Work closely with the hotel management team to prioritize and complete maintenance tasks.
Maintain inventory of tools and supplies, and ensure that work areas are clean and organized.
Follow safety procedures and regulations to ensure a safe working environment for all employees and guests.

Requirements:

Proven experience as a handyman or in a similar maintenance role.
Basic knowledge of plumbing, electrical, and carpentry work.
Ability to troubleshoot and resolve various maintenance issues.
Must be able to work shifts, including weekends and holidays.
Own reliable transport is essential.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Contactable references should be available on request.

If you are a motivated and reliable individual with a passion for maintaining high standards, we would love to hear from you!

Rooms Division Manager – African Pride Melrose Arch, Autograph Collection

POSITION SUMMARY

Reporting to the Hotel Operations Manager, the Rooms Division Manager at the Autograph Collection Hotel is responsible for overseeing all aspects of the Rooms Division, including Front Office, Guest Services, Reservations and liaising with Housekeeping.

This role ensures seamless guest experiences, operational efficiency, and adherence to brand standards while driving team performance and profitability.

CANDIDATE PROFILE & QUALIFICATIONS

Bachelor’s degree in hospitality management or related field preferred.
Minimum of 5 years of Rooms Division experience, with at least 2 years in a managerial role.
Experience within Marriott International brands, specifically Autograph Collection, is highly desirable.
Strong leadership, organizational, and communication skills.
Proficiency in property management systems (PMS), revenue management software, and Microsoft Office Suite.
Demonstrated ability to handle high-pressure situations with professionalism and poise.

Key Responsibilities

Operational Leadership:
Oversee daily operations of the Front Office, Guest Services, and Reservations to ensure smooth and efficient service.
Maintain high standards of guest service in alignment with Autograph Collection’s brand ethos.
Monitor occupancy, room rates, and revenue targets, implementing strategies to maximize yield.
Ensure compliance with health and safety regulations, brand standards, and property-specific SOPs.

Team Management:

Recruit, train, and mentor department heads and their teams, fostering a culture of excellence and collaboration.
Conduct regular performance evaluations, set clear goals, and support career development.
Lead daily briefings and coordinate interdepartmental communication to enhance guest experiences.

Guest Experience:

Address guest concerns promptly and professionally, ensuring swift resolution and guest satisfaction.
Maintain a visible presence in the lobby and guest areas to engage with guests and anticipate their needs.
Drive personalized service that reflects the unique character and story of the Autograph Collection brand.
Financial Management:
Develop and manage budgets for Rooms Division, focusing on cost control and profitability.
Analyze financial reports, including P&L statements and occupancy forecasts, to identify areas for improvement.
Implement initiatives to enhance revenue through upselling, cross-selling, and optimizing room inventory.

Quality Control & Brand Compliance:

Conduct regular property walks, room inspections, and spot-checks to maintain brand standards.
Ensure consistent execution of Autograph Collection’s quality and service standards across all touchpoints.
Collaborate with maintenance and engineering to ensure room upkeep and functionality.

Strategic Planning:

Assist in the development of strategic plans for the property, focusing on guest satisfaction and operational efficiency.
Identify market trends, guest preferences, and competitive benchmarks to refine service offerings.
Participate in executive meetings to align Rooms Division goals with the broader business strategy.

Core Competencies:

Leadership & Team Building: Inspires confidence and drives team success.
Operational Excellence: Ensures smooth operations and quality control.
Financial Acumen: Manages budgets effectively and drives revenue growth.
Guest-Centric Focus: Prioritizes guest satisfaction and personalized service.
Problem Solving & Adaptability: Responds to challenges with strategic thinking.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Senior Groups and Events Agent_Protea Hotel Fire & Ice! by Marriott Menlyn Pretoria

POSITION SUMMARY

This position assists with the reactive sales process maximizing hotel revenue and profitability aiming at achieving EBC revenue goals, team booking pace goals, guest satisfaction and the financial performance. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to reactive sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team, Event Planning and Operations. Responsible for effective business processes with all sales related channels. Manages all group & event enquiries, negotiating /contracting functions including upsell, as well as operating the groups until handover to Event Planning.

Managing Sales Activities

1.    Qualifies new catering/group business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 24 hours of receiving enquiry.
2.    Enters every new lead in Opera; including Ml Leads and OneSource (if applicable).
3.    Monitors and manages accurate room blocks forecasts according to group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
4.    Accurately forecasts catering revenues for every lead.
5.    Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
6.    Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
7.    Closes the best opportunities for the hotel based on market conditions and hotel needs.
8.    Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
9.    Delivers site inspections in a methodical fashion adhering to the core standards.
10.    Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
11.    Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
12.    Documents Contracts/Agreements for all events and groups with rooms booked, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.).
13.    Ensures a seamless turnover of all confirmed groups and events to Event Planning.
14.    Ensures knowledge and understanding of Opera Sales & Catering and PMS, and keeps up with any updates in the system.
15.    Identifies operational limitations to be able to deliver according to what was promised.
16.    Monitors and enforces deadline dates and works with clients to release meeting space not needed to maximize hotel revenues.
17.    Assists with selling and following-through on catering promotions.
18.    Executes Sales strategies and business processes.
19.    Executes and supports Customer Service Standards and hotel’s Brand Standards.
20.    Participates in and practices daily service basics of the brand.

Maximizing Revenue & Managing Profitability

1. Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
2. Maximizes revenue by up-selling packages and creative food and beverage offerings.

3. Gains understanding of the hotel’s primary target customer and service expectations.

Building Successful Relationships

1.    Works collaboratively with property Reservations, Sales and Marketing Team to ensure sales efforts are coordinated, complementary and not duplicative.
2.    Develops a close working relationship with Banqueting and Operations to ensure execution of strategies at the hotel level.
3.    Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
4.    Works with the property’s Food and Beverage team to develop menus that drive sales.
5.    Interacts effectively with vendors, competitors, local community, and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.

Providing Exceptional Customer Service

1.    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
2.    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
3.    Monitors the effective resolution of guest issues that arise as a result of the sales process and channeling issues to property leadership and/or other appropriate stakeholders.

Additional Responsibilities

1.    Assists the Reservations Manager in any administrative tasks where possible including but not limited to creation of proposals, contracts, revenue reports, etc.
2.    Attends daily events briefing providing accurate updates on details of bookings and enquiries.
3.    Attends weekly Sales and Group Summary meetings.
4.    Provides all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit.
5.    Effectively manages time ensuring the completion of all pre-set tasks on a daily basis.
6.    Participates in departmental and Marriott courses as required.
7.    Constantly strives toward continuing professional growth and development of self.
8.    Protects company assets.
9.    Participates in annual Engagement Survey.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major;
Experiences in groups booking and events are required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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