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Associate: Litigation – Dispute Resolution Department – Cape Town, South Africa

Medical Malpractice and Insurance Litigation Team

EXPERIENCE AND QUALIFICATIONS:

Admitted attorney with 2-3 years post admission experience in medical malpractice litigation and dispute resolution.
Post grad LLB degree with a sound academic transcript.
Exposure to a demanding work environment – Big law firm exposure advantageous

JOB ACCOUNTABILITIES:

Drafting documents, including pleadings, notices, affidavits, settlement agreements and correspondence.
Furnishing legal opinions and advice on various areas of medical and insurance law
Consultations with clients and counsel; interviewing witnesses.
Preparing for and attending High Court and private arbitration proceedings; participating in investigations and report preparation flowing therefrom.
Conducting negotiations with a view to settling disputes and/or claims.
Practice management: general administration, including file management and electronic time-keeping.
Business development in the form of the preparation of internal and external newsflashes or articles of interest to clients/potential clients; assistance with the preparation of tender documentation.
Training of Candidate Attorneys and junior associates within the team; and in the broader practice group from time to time.

PERSONAL ATTRIBUTES:

Client Focus

*Client interaction ability

Including understanding the need to balance addressing the legal requirements of the instruction with understanding and meeting the expectations and requirements of clients.
Understanding the need to obtain the necessary instruction details/information from clients and the ability to translate this to achieve the delivery of service to the client.
Capable of establishing and maintaining effective relationships with clients.

Work Standards

Setting high personal goals and personal standards of performance, producing work timeously, accurately and of a consistently high standard, with an ability to work both independently and in a leveraged Team, to train juniors and interact with senior partners.
Ability to work according to a fee budget.
Ability to work within a large team.
Capable of coping under time pressures and according to client pressures.
Commitment to excellence in standard of work produced.
Understanding the importance of teamwork and effective communication within the team.
Taking and accepting responsibility for performance of mandates and conduct of matters.

Planning and organizing

Ability to prioritise, manage schedules, delegate and plan in a client-centric environment and within a large team.
Ability to delegate and supervise such planning and organising where necessary.

OTHER SKILLS:

Legal Technical skills

Possesses the legal technical skill to understand client requirements in order to deliver excellent client service and legally sound advice.
Ability to work under pressure and deliver according to deadlines.
Capable of applying legal theory in a practical and commercially astute manner.
Appetite and interest to expand one’s expertise in addressing client needs and legal requirements.

Communication

Able to communicate effectively and express ideas clearly.
Produce documents that have appropriate organisation and structure, correct grammar and language.
Understanding the need for accountability.

Computer Literacy

Proficient in Word and Outlook.
Knowledge of Excel and PowerPoint would be an advantage.
Capable of learning to work with additional Computer programmes relevant to, inter alia, litigation; eDiscovery and digital timekeeping.

Bowman Gilfillan is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.

External Communications Co-Ordinator – Business Development – Johannesburg, South Africa

Purpose:

Assists the senior brand and communications manager to deliver on the firm’s marketing and communications mandate with specific emphasis on coordinating the activities related to its external communications function and focus on digital communication.

Qualifications AND Experience:

Marketing/ Communications/ Journalism Degree/ Diploma
5 – 8 years’ work experience
Exposure to a professional services environment
Excellent verbal and written communication skills

Key ACCOUNTABILITIES:

Project Management and Advisory

Provide ‘best practice’ communication input as well as guidance on the presentation of written and electronic material.
Clarify, establish and agree expectations and deadlines for the firm’s external communication activities.
Complete campaign project plans, ensure they are implemented and that objectives and deadlines are met, and compile reports on their effectiveness.

Writing, Editing, Proofing/ Reviewing and Production

Write appropriate content for various channels and audiences, ensuring that key messages are conveyed and legal concepts are presented in an accessible way.
Edit text for publication across various channels ensuring that it takes the right tone, is clear, grammatically correct and adheres to the firm’s writing style guide.
Proof/ review all marketing and external communication content for accuracy before publication (eg: guides, brochures, infographics).
Coordinate the recording, assist with the proofing, publishing and communication of videos and podcasts.
Create visual content including social media and email banners (generally using PPT and Canva templates).

Client Newsflashes and Publications

Edit, format, obtain approval, distribute and file newsflashes.
Ensure all newsflashes and newsletters are published on relevant digital channels (website, social media).
Coordinate the compilation of content for and production of publications (eg Timeless Ties).

Public Relations

Support the external PR consultant (eg providing spokesperson photographs, liaising with internal stakeholders).
Assist to set up media training sessions.
Compile and send ‘In the news’ updates internally.

Awards

Assist to compile and submit motivations for awards.
Assist to communicate wins.
Ensure that internal records and marketing collateral/ elements are updated

Directory Profiles

Ensure that directory profiles are regularly updated and that maximum use is made of associated marketing opportunities.

Website

Review website pages for errors/ omissions/ duplications and address identified issues.
Publish website content (eg articles, announcements, lawyer profiles).
Update website content.
Liaise with external supplier/s to address issues, implement changes.

Social Media

Assist to ensure the firm’s social media presence is consistent and appropriate to the channels.
Assist to formulate and implement social media campaigns.
Plan and compile content for publication on the firm’s social media platforms.
Respond to enquiries via social media channels.

Special Projects

Assist with the implementation of special projects.

Administration & Reporting

Assist with general operational and administrative requirements within the communications team.
Contribute towards the monthly communications report.
Update/ maintain boilerplate; milestone document; website quote document; lawyer profile document and ensure updates are implemented on the relevant platforms.
Order printed business cards (when an exception to do so has been approved).
Serve as a backup to the person responsible for ordering online business cards.
Serve as a backup to the person responsible for distributing external marketing collateral.
Serve as a backup to the person responsible for processing invoices.

Relationship Building

Maintain strong working relationships with all members of the Business Development Department.
Develop and maintain relationships with Bowmans employees as a trusted communications resource.
Develop and maintain relationships with vendors.

Competencies

Writing Skills
Interactive Communication
Attention to Detail
Relationship Building
Business Perspective
Using Information Technology
Information Management

Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.

Associate: Banking and Finance – Commercial Property – Johannesburg, South Africa

EXPERIENCE AND QUALIFICATIONS:

Admitted conveyancer and attorney with 1 – 3 years’ post admission experience specifically within a commercial property and conveyancing practice
Experience in commercial property transactions and due diligences, conveyancing matters, commercial and residential bank panel processes, registered security documents and property finance (highly advantageous)
LLB degree with a solid academic transcript

JOB ACCOUNTABILITIES:

Drafting commercial property agreements and other transaction related ancillary documents and agreements
Attending to all conveyancing and notarial matters
Drafting and reviewing commercial property agreements, including sale and lease agreements, co-ownership agreements, servitudes and registered security documentation, including the vetting of these documents
Reviewing property related legislation and attending to research to provide advice and opinions
Conducting property related due diligences and preparing due diligence reports and closing checklists

COMPETENCIES

Legal technical and commercial ability: including Legal technical knowledge, impeccable research and presentation skills, legal drafting, business acumen/commerciality, project management.
Teamwork
Business Development: including:
- the ability to build, develop, nurture and leverage internal and external networks;
- cross-functional collaboration;
- client engagement; and
- the ability to apply and utilise structured business development methodologies.

PERSONAL ATTRIBUTES

Initiative
Perseverance
Results driven
Team player
Ethical
Client Focus
High Work Standards
Planning and organizing

COMPUTER LITERACY

Proficient in Word and Outlook
Knowledge of Excel, PowerPoint and E4 an advantage

Systems Analyst – IT Department – Nairobi, Kenya: Coulson Harney LLP

Job Purpose

We are seeking a detail-oriented and analytical Systems Analyst to join our IT team. The Systems analyst will be responsible for analyzing, designing, and optimizing IT systems to meet the company’s operational goals. S/he will oversee the design, implementation, and customization of software systems, ensuring integration and adaptation of existing solutions to meet internal business requirements.

The System Analyst will be accountable for evaluating and identifying opportunities for improvements in business processes and information systems to align with the IT strategic objectives and deliver on business agenda.

This mid-level IT position will be expected to collaborate closely with business stakeholders to understand their needs, recommend technological solutions, and ensure the efficient operation of IT systems.

Knowledge, Experience and Qualifications Required

A bachelor’s degree in computer science, Information Technology or related field.
Minimum 7 years working experience in a busy IT environment as a systems analyst, software developer, IT specialist, or in a similar technical role.
Experience in enterprise database management, application management and relational database design.
Strong background in process analysis, and system integration.
Experience with open-source applications, or low-code platforms will be a plus.
Experience with Server 2019/2022, M365, Azure, Linux, etc.
IT certification like ITIL, prince 2, PMP, will be an added advantage.
Experience in applications support operations, and user training.

Key Responsibilities:

Solution Design & Implementation:

In collaboration with the IT Applications Manager, design, develop, and implement bespoke solutions or customize out-of-the-box systems to meet business requirements.
Assist in identifying and assessing solutions for business process and information issues, seeking efficient ways to enhance existing processes.
Prepare and maintain technical documentation for implemented solutions, ensuring thorough and accurate records of system configurations and processes.
Ensure compliance with internal and external standards and regulations.

Systems Customization:

Work with internal teams and vendors to customize and align system workflows with internal business processes, improving system adaptability and usability.
Enhance system features to meet business-specific requirements.

Systems Management & Analysis:

Administer in-house systems, including system setup, user onboarding, password resets, data imports/exports, system updates, integrations, and reporting.
Ensure systems remain up-to-date, operational, and secure.
Collaborate with internal teams to identify IT needs and translate them into actionable system requirements (e.g., system improvements, change requests, or automation within existing frameworks).

Database Management & Performance Optimization:

Support the maintenance and optimization of database performance,
Assist with creating and maintaining database queries, ensuring timely and accurate results.
Ensure data integrity and consistency across all systems under your responsibility, supporting the reliability and accuracy of business-critical information

Low-Code Application Development:

Develop and manage low-code applications, such as those built on platforms like Power Automate, to automate tasks and processes.
Provide support to users with low-code requests as needed.

Reporting & Analytics:

Develop and customize ad-hoc reports and dashboards, providing actionable insights to the business.
Analyze trends in data and provide feedback to team leaders, circulating monthly reports and recommendations.
Assist with the implementation of integrated system solutions to address business needs.

Vendor Relationship & Issue Management:

Liaise with system vendors to track system updates, changes, and upgrades.
Escalate and follow up on issues with vendors to ensure timely resolution.

Personal Attributes:

Takes Initiative
Results driven
Solutions focused
Team player
Ethical
Client Focus
High Work Standards

Required Skills:

Problem-solving and analytical skills
Planning/Organizational skills
Good communication skills
Good Interpersonal skills

Bowmans is an equal opportunity employer.

Junior Assistant Accountant – Finance Department – Moka, Mauritius

Purpose:

We are looking for a motivated and detail-oriented junior account assistant to join the Finance team. This role is ideal for someone at the early stages of their accounting career who is eager to gain hands-on experience in a dynamic and professional environment.

As part of the Finance department, you will work closely with the senior assistant accountant and the wider team to support the day-to-day financial operations of the firm. You will assist in processing financial transactions, maintaining records, and supporting monthly reporting activities.

Experience and Qualifications:

Higher Certificate/Diploma in Accounting and Financial Management essential
Level 1 ACCA minimum

Key Accountabilities:

Assist in the preparation and processing of invoices and payments.
Maintain petty cash records
Assist in filing of documents
Support the team with ad hoc tasks and administrative duties
Perform data entry on the accounting system

Competencies:

Strong attention to Detail
Interactive Communication
Problem Solving
Using Information Technology
Good command of Microsoft Excel
Willingness to learn and grow within the role
A proactive attitude and strong team spirit

PA – Litigation & Collections – Litigation Department – Swakopmund, Namibia

Duties include:

Debt collections
Typing dictations
Compiling statements of account & invoices
Account management and query resolution
Preparing/drafting of legal documents
Preparing correspondence
General secretarial duties
Any other ad hoc duties as may be assigned from time to time

Requirements:

Grade 12
Fluent in English and Afrikaans. Other languages will be an advantage
Computer literacy (MS Word, Excel and Outlook, Legal Suite, Elite 3E knowledge will be an advantage)
Minimum of four (4) years of experience as a legal secretary
Knowledgeable in legal terminology and process
Experience in high court litigation, magistrate court litigation, collections, deceased estates, and commercial legal secretarial work
Ability to work independently
Ability to compartmentalize
Detail-orientated and diligent
Responsible and reliable
Ability to work under pressure and handle large workloads
Professional telephone etiquette and client relations
Professionalism
Good communication skills
Knowledge of uploading, downloading, and issuing of documents on E-Justice
Knowledge of the basic financial aspects of a law firm.

Support Analyst – Finance Department – Johannesburg, South Africa

Purpose:

Responsible for contributing to the development, implementation and achievement of the Financial Systems Administration team’s objectives by providing business support on the Firm’s practice management system.

Experience and Qualifications:

2 – 3 years’ experience in a similar position preferably working on an ERP package in a professional services environment, with customer facing experience
Relevant information systems qualification with accounting (certificate/diploma)
Senior Certificate

Key Accountabilities and Activities:

Helpdesk Support (Bulk of responsibility):

Assisting with queries covering all modules on 3e – AP, AR, Banking, Time Entry, Reporting etc
Month End support, mainly billing queries
Ability to troubleshoot issues raised by Finance and/or business and identifying possible solutions
Intapp (time entry system) support and training when required
Open GL accounts when requested by Finance team
Maintain master files – client and matter data is up to date and reflecting correctly
Adding or Deactivating users and timekeepers as requested by HR
Assisting with issues raised on requisitions such as credit notes
Ensuring Billing Rules are correctly loaded – exception rates, write offs etc
Ensuring daily system transactions have been successfully processed
Ensure correct protocol has been followed at all times

Reporting:

Providing support to the Finance Team / Business on queries on 3e reporting

DEV and UAT Testing:

Development (DEV) and User Acceptance (UAT) testing is required for the following:
- Testing of system upgrades
- Testing of system enhancements, new developments, ad-hoc projects and customisations
- Compilation of documentation relevant to the testing of processes

Training:

Opportunity to be involved in 3e training to business
Assistance with developing user manuals
Assistance with developing training material

Personal Competencies:

Analytical Thinking – ability to identify root cause, and propose solutions
Client Focus – approachable, valuable and timeous responses
“Problem-Solving” and “Continuous Improvement” mindset
Team Player – We work and win in teams
Collaborative across departments and offices
Invested in building your brand by developing and maintaining strong working relationships
Resilient and able to work under pressure, especially at month end
Affinity for Financial systems, processes and technology

Financial Clerk (AP) – Finance Department – Johannesburg, South Africa

Purpose:

Responsible for keeping accurate, timeous and complete records of payable accounts and corporate travel accounts. Management of supplier accounts by performing weekly and monthly reconciliations.

Experience and Qualifications:

Senior Certificate with accounting as a subject
Bookkeeping diploma preferable
2-3 years’ experience in a similar role within a professional services environment

Key Accountabilities

Accounts payables (local and foreign)

Process of business and client account invoices on 3E, in accordance with company policies and procedures
Ensure all payment requests have the necessary authorisation and supported by appropriate documentation
Perform reconciling of all vendors accounts to the vendor statements to ensure accuracy and resolve any discrepancies
Attend to weekly and monthly payment cycles, by preparing payment batches and submitting to banking department for processing
Generate and maintain monthly Accounts Payable Age Analysis reports, including commentary outstanding balances for review

Corporate Travel Accounts

Capturing invoices received from travel agents on 3E
Reconcile travel agent statements and ensure timeous payments
Address and resolve account related queries with travel agents

Staff Reimbursements

Process weekly staff reimbursement requisitions on 3E, ensuring completeness and compliance with internal policies
Reconcile reimbursement requisitions and coordinate with the payroll department for timely payment processing

Month End

Assist with month end processes, including generation of month end Opex reports
Update the monthly variance report pertaining to specific Business services department
Assist with process monthly journal entries as and when required

Budget

Assist in roll forward prior year budget template to create current year template
Support HOD with providing additional information (detailed actuals and forecast figures) to assist with budget planning

Relationship Building

Develop and maintain relationships with all levels of staff as a trusted resource.
Maintain strong working relationships with and have open and transparent communication between all members of the team

Competencies

Attention to Detail
Decision Making
Interactive Communication
Problem-solving
Relationship Building
Financial Systems, Processes, and Technology
Information Management
Using Information Technology

Legal Secretary / Credit Controller – Aviation & Insurance Advisory Team – Johannesburg, South Africa

Purpose:

To provide a range of legal and administrative support services to a team of legal professionals (comprising of Partners, Senior Associates, Associates and Candidate Attorneys). Ensure that all work generated by the team is processed, administered and filed in an efficient and orderly manner. Advanced functional knowledge and application of the firm’s accounting and document management systems. Adhere to internal accounting policies and procedures as well as statutory and regulatory rules applicable to the legal industry. Ensure brand awareness. Ensure the smooth flow of the area and act as a central hub of the department. Maintain synergy and good relationships between the various business units to ensure effective execution of day-to-day responsibilities. This role has access to confidential information and requires absolute discretion at all times.

Experience and Qualifications:

Matric/Grade 12
Secretarial qualification (advantageous)
Financial or credit management qualification (advantageous)
5 to 7 years’ experience as secretary / legal secretary in a legal/professional services environment
Experience in a financial or credit controller role (advantageous)
Computer literacy – MS Office (Intermediate proficiency)

Key Accountabilities

Legal Administration

Ensure compliance with and timeous execution of New Business Intake (NBI) process and FICA and Know Your Client (KYC) requirements
Draft engagement letters
Ensure compliance with SARS requirements
Independently review and respond to all written and telephonic correspondence / queries with minimal disruption to fee earners
Conduct company searches using SA Company, Who Owns Who etc
Ensure that the practice group clients and contacts are kept up to date on Interaction
Follow up with relevant service providers to ensure prompt resolution of problems
Follow up with clients to ensure prompt resolution of problems
Where required, transaction pre-closing and post-closing attendances
Where required, assist with access and managing the virtual data rooms for due diligences (KIRA)
Where required, prepare PowerPoint presentations
Where required, notarial attendances
Where required, prepare documents for Authentication by the High Court of South Africa
Maintain an up-to-date repository of templates and precedents relevant to the department
Operate as a super user i.e. provide functional support and coaching to other staff

Finance, NBI and Client Administration:

Independent, effective and accurate attendance to all aspects of finance and client administration, including but not limited to the following.
FICA, VAT declaration, policy, billing requirements and policy details: Timeously obtain from the client/contact, record and note all details and documents required to open the file, including but not limited to FICA documents, VAT declaration forms, billing requirements (including e-billing, billing intervals, co-payors, split bills etc.), full policy and subscription details (in respect of insurance matters). Keep a record of this information and communicate same to the relevant teams within the firm.
Billing requirements: Ongoingly ensure adherence with billing requirements of each matter.
Fee estimates etc.: Timeously obtain, record and note fee estimates, agreed fee, fee caps, fee reserve etc. for each matter. Put in place alerts to notify the team of billings/WIP tracked against these at regular intervals (25%, 50%, 75% etc.). Continuous management of fees/WIP against fee estimates and fee reserves (identifying and keeping record of all fee estimates and reserves, ongoingly tracking WIP and fees against fee estimates and reserves)
Funds in trust: Note all requests for funds in trust ((including retainers, fee funds, deposits) etc.) Timeously collect these funds. Identify and alert team when funds have been depleted by 50%, 75% and 90%. Regularly account to the client/contact regarding trust funds.
Time recording: Where required, assist the team in recording of time.
Disbursements: Management of disbursements/creditor invoices, including liaising with service providers regarding payment terms (pay when paid), ensuring regular accounting, capturing of disbursement invoices, collection and payment of disbursement invoices. Handle all disbursement related queries and resolve any discrepancies both internally and externally.
Preparing documents and reports: Obtain system-generated reports WTK and BTK WIP reports etc.), prepare pro formas and itemized billing narratives, prepare split bills, process amendments and applicable discounts, prepare statements, prepare and maintain recons (recons for insurance matters to set out detail per insurer)
Preparing reports: Prepare weekly billing timekeeper reports for team lead (weekly), and other reports on request. Prepare financial reports for the Partners for Partner Contribution purposes, financial year end reporting and BEE purposes
Ongoingly liaise with client/billing contact to ensure ongoing accuracy of recon (aligns with client/billing contact’s records).
Submitting invoices, statements and other accounting documents: Sending accounting documents to the relevant persons/uploading them onto e-billing platform.
Liaise with client/contact: Liaise directly with client/billing contact. Handle all queries and resolve any discrepancies both internally and externally.
Identify and notify team of poor payors (within and across matters).
Assist with general financial management relating to the department (e.g. credit notes, general financial queries, creation of vendors, write offs etc)
Create purchase order numbers for sponsorships and process support department requisitions
Process client entertainment, business / client travel, and general reimbursement claims
Assist with clearing up WIP – suggest write off’s of minor soft costs and fee amounts in matters where the WIP is over 120 days or no longer proceeding etc
Escrow attendances which include collation of the escrow agreement, supporting documentation and KYC documents, prepare the unallocated trust monies, trust transfer and trust disbursement requisitions, obtain proof of payment and forward to beneficiaries
Investment of monies – knowledge of accounting criteria and parameters to correctly allocate and process deposits, withdrawals and payments to third parties
Assist in management and monitoring of the team budget
Execute all aspects of the VAT rating for each matter (including, but not limited to liaising with clients on VAT ratings, executing on zero VAT processes and client query management)
Collections: Independent, regular and effectively collection of debts. See below.

Collections (of funds in trust and invoices):

Independent, effective, timely and accurate attendance to all aspects of collections, including but not limited to the following. Timeous collection of all amounts with the standard being a maximum of 120 days.
Review age analysis and follow up directly with clients at least twice a month in respect of accounts receivable and provide the accounts team and fee earners with regular updates.
Liaise with finance team to ensure prompt and accurate allocation of funds.
Management of the collections process, including obtaining agreement of the invoice, frequent communications with stakeholders responsible for collecting funds and payment, escalation of follow-ups where payment is not forthcoming etc.
Where required, assist the team in to negotiate, implement and monitor re-payment plans within agreed mandates or as approved by attorneys/finance management.
Allocation of daily receipts, investigate and resolve misallocations/unallocations
Maintain a high and consistent individual agreed collection target.
Monitor bad debts and identify clients for possible legal action. Present to fee earners for authorization and follow-up action.
Supporting partners by managing all aspects of billing for assigned clients and matter.
Reviewing matter set up and providing reporting for budgets, alternate fee arrangements and accrual request.
Reviewing cost entries for compliance and making Partners aware of any issues.
Manage the entire e-billing process.
Monthly Upload of statements and invoices on the ebilling portals.
Submitting new timekeeper approvals for ebilling clients and contacting clients regarding new matters.
Monitoring of e-billed submissions and assisting with resolution of any rejections.

Diary Management/ Scheduling and maintaining of calendars (where required)

Proactively organise and manage diaries and make appointments
Ensure that the correct people are invited and available to attend; book boardrooms for meetings and conference calls (VC), book catering if necessary, making sure enough time is allocated for travel for offsite meetings
Provide partner with relevant information and documentation to ensure preparedness for meetings

Document Generation (where required)

Copy typing
Draft, amend and format general correspondence and documents, paying attention to detail, and ensuring good spelling/grammar/punctuation
Draft, amend and format legal correspondence and documents, paying attention to detail and ensuring good spelling/grammar/punctuation
Prepare presentations and reports as required by the partner or department
Knowledge of and adherence to ‘in-house’ and external styles to maintain standardization, consistency, and compliance with prescribed formats, if applicable

General Administration

Filing and maintaining filing systems
General office management and administration (photocopying, scanning)
Arrange and coordinate functions
Opening and closing of client files
Archiving of records on an annual basis
Ordering of stationery
Seeking ways to pro-actively improve efficiency and administration within the team
Ability to assess and prioritise workload
Inspect and arrange for the maintenance and repair of equipment and other services
Maintain safe custody of documents for clients ensuring that the correct signing and verification procedures are followed
Prepare outgoing packages for dispatch in line with national and/or international postage and courier requirements
Ensure items held for collection are kept secure and safely and delivered as instructed
Co-ordinate the team leave schedule
Overseeing the maintenance of a clean and organized workspace
Attend to ad hoc personal matters on behalf of the partners

Travel Arrangements:

Make all travel arrangements
Proactively manage and communicate changes to travel and make alternative arrangements where necessary
Research travel and immigration requirements. Ensure that they are all met, and Visa applications are processed timeously

Business Development Support

Provide administrative support service to the BD team by focusing on efficient co-ordination of conferences and events which include registering delegates, booking accommodation and flights, VISA applications, arranging travel insurance, noting dietary requirements and related attendances in line with the firms policies
Tracking costs
Assist with pitch and tenders and credential statements

Relationship Building:

Develop and maintain relationships with all levels of staff as a trusted resource
Maintain strong working relationships with and have open and transparent communication between all members of the team
Develop and maintain relationships with vendors to ensure the quality-of-service delivery
Assistance with the development and support of all team members

Client Engagement:

Establish good relationships with clients
Identify, investigate and resolve queries relating to outstanding invoices/accounts
Maintain the highest level of confidentiality on client matters.
Maintain a thorough knowledge of client terms and discount arrangements.

Special firm wide projects

Assist the Legal Service Improvement team with projects to ensure that the firms systems and processes is structured in such that it provides the required cost and profitability by product / process / practice across the firm
Assist with the development and optimization of systems
Operate as a test user for service improvement initiatives

Competencies