COJ Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

SHORT-TERM CONTRACT POSITIONS:

• CUSTOMER RELATIONS AGENT
• CASHIER

APPLICATION REQUIREMENTS

• Complete the online job application form and attach all relevant and updated
  documents (Certified Qualification/s/Certificates, ID, and CV).
• Applicants should take note that they can be required to provide proof of original
  documents during the selection process.
• You will be requested to provide a brief description of your work experience relating to
  the vacancy.
• Applicants with membership to professional bodies need to provide a membership
  number and expiry date.
• If you are an internal applicant, your employee number will be required.
• Applicants are advised to use Google Chrome when applying for CoJ positions.

DISCLAIMER

• The City of Johannesburg applies the principles of employment equity as per the National
  legislation and policy guidelines and will consider designated groups in line with these
  requirements. We are an equal opportunity employer.
• By submitting your application for a position at the City of Johannesburg, you are
  consenting that the personal information submitted as part of your application may be
  used for the purposes of the Recruitment and Selection and related process.
• However, registering your CV and/or receipt and acknowledgement of any kind shall not
  be an indication that your application will be successful and/or lead to employment.
• The City of Johannesburg shall not be liable for any damage, loss or liability of
  whatsoever nature arising from your use of the job opportunity section of this website.
• The City of Johannesburg reserves the right not to make an appointment.

Vacancy Bulletin: STC 011/2025 City of Johannesburg

Customer Relations Agents

Department: Group Finance
Branch: Revenue Customer Service Centre Customer Interface
Designation: Customer Relations Agents
Salary Range: R18 365.32 pm (all-inclusive, no benefits)
Location: 61 Jorissen Street, Thuso House, Braamfontein

Minimum Requirements:

• Matric/Grade 12;
• Basic knowledge of debt collections, call center collections operations, customer service
  or credit management;
• Knowledge of local government will be an added advantage; and
• 2 years’ experience in Customer Service Environment.

Primary Function:
To provide high level of customer Service using initiatives, creativity and innovation to
resolve a minimum of 90% RSSC customer queries and rendering services to the City
of Johannesburg citizens on first contact within the One Stop Customer Service Center
environment. Exceeding and meeting targets set by the R & CRM Department.

Key Performance Areas:

• Continuously improving and maximizing revenue collection in addressing queries.
• Logging all queries into SAP CRM According to the set standards. Efficiently processing
  applications and quotations.
• Maintain sound customer relations and improving customer experience.
• Provides arrear debtors with the full process applicable to payment arrangements.
• Liaising and collaborating with other RSSC units for speedy flow of information to ensure
  efficiency and delivery of service to customers.
• Administration and record-keeping of all sourced and other substantive documents for
  perusal and auctioning by relevant stakeholders.
• Stakeholders Relations and Communications.
• Implement good governance and effective risk management systems.
• Asset and resource (material and tools management).
• Provide factual operational quality reports on the functions and performance within the area
  of responsibility which are accurate and complete; timely; and contributes to and supports
  the overall reporting requirements of the unit.

Leading Competencies:

• Basic knowledge of debt collections, call center collections, customer service or credit
  management, basic Accounting concepts and functions.
• Knowledge of local government will be an added advantage Basic.
• Knowledge of customer orientation.
• Strong phone and verbal communication skills along with active listening skills.
• Computer Literacy (Microsoft Word Excel).
• Good communication Skills.
• Knowledge of SAP. Data entry Skills.

Core Competencies:

• High level confidentiality;
• Value and Integrity;
• Attention to detail and quality focused; Batho Pele Principles,
• Confidentiality;
• Decision making; and
• Conflict resolution.

“All suitably qualified candidates are encouraged to apply and will be considered. The
City of Johannesburg applies the principles of employment equity as per National
legislation and policy guidelines and will consider designated groups in line with these
requirements. Preference will be given to previously disadvantaged groups including
those with disabilities. Appointments will be made in accordance with the approved
Employment Equity Plan to promote its equitable representation in terms of race,
gender and disability.”

Please take note that only online applications will be considered. Please apply by
using the following link below:
https://share-eu1.hsforms.com/18MCtPw7gTzme6geQLkjCjwew554

APPLY ONLINE VIA THIS LINK: www.joburg.org.za

ENQUIRIES ONLY:
Contact Person: Brenda Mabuza
Tel No: 011 021 4701

CLOSING DATE: WEDNESDAY, 25 JUNE 2025

Applicants are respectfully informed that, if no notification of appointment/response is
received within six (6) weeks of the closing date, they must accept that their application
was unsuccessful. By submitting your application for a position at the City of
Johannesburg, you are consenting that the personal information submitted as part of
your application may be used for the purposes of the Recruitment and Selection and
related process. In terms of the Talent Acquisition Policy of the City of Johannesburg,
you hereby consent to the following risk checks should your application be shortlisted:

• Credit Record,
• CV validation and
• Employment record verification,
• Criminal check, and
• Identity validation.

Cashier

Department: Group Finance
Branch: Customer Relations Services Centre Customer Service Centre
Designation: Cashier
Remuneration: R11 645.32 pm (all-inclusive, no benefits)
Location: 61 Jorissen Street, Thuso House, Braamfontein

Minimum Requirements:

• Grade 10/NQF level 2;
• 6 months relevant experience within the cash collection environment.

Primary Function:
To process and accept of all cash, cheques and don’t do cheques debit and credit cards
within the Customer Services Centre.

Key Performance Areas:

• Provide input into the development, review and update of policies, standard operating
  procedure and by -laws, pertaining to Customer Service Centre and more specially the
  Billing to enable the achievement of the strategic objectives of Customer Service Centre.
  Cash collection, customer service, transaction accuracy, operational efficiency.

Leading Competencies:

• Teamwork.
• Professionalism
• Confidentiality.
• Attention to detail and Integrity

Core Competencies:

• Customer Relation Management;
• Communications Skills
• Protocols, Legislation, and standards.

“All suitably qualified candidates are encouraged to apply and will be
considered. The City of Johannesburg applies the principles of employment
equity as per National legislation and policy guidelines and will consider
designated groups in line with these requirements. Preference will be given to
previously disadvantaged groups including those with disabilities.
Appointments will be made in accordance with the approved Employment
Equity Plan to promote its equitable representation in terms of race, gender and
disability.”

Please take note that only online applications will be considered. Please apply
by using the following link below:
https://share-eu1.hsforms.com/1C4fTxhXlRwG19KrHLsQZewew554

APPLY ONLINE VIA THIS LINK: www.joburg.org.za

ENQUIRIES ONLY:
Contact Person: Brenda Mabuza
Tel No: 011 021 4701

CLOSING DATE: WEDNESDAY, 25 JUNE 2025

Applicants are respectfully informed that, if no notification of
appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your
application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. In terms of
the Talent Acquisition Policy of the City of Johannesburg, you hereby consent
to the following risk checks should your application be shortlisted:

• Credit Record,
• CV validation and
• Employment record verification,
• Criminal check, and
• Identity validation.

We wish you all the best with your applications