ShopriteX Jobs

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Software Engineer III

Role Purpose

The role is responsible for system analysis, design, creation and testing of highly complex applications, in accordance with agreed specifications and standards. Works alongside systems designer(s) to build new and sustainable systems and creative software solutions. Takes the lead on technical design, development, maintenance, and support of large-scale and high complexity systems, applying deep, specialised knowledge to adapt and deliver within the required frameworks. Further plays the role of mentor to other developers / programmers, enabling the function to grow the capability while creating a high performing team. Has advanced technical writing skills for Use case relatives and diagrams.

Role Description

Manage and coordinate the design, development, and implementation of efficient and effective solutions by creating well-engineered business applications for multiple, enterprise-wide channels.
Take the technical lead on large and complex projects and serve as a senior technical expert in understanding and translating business requirements into the appropriate applications and solutions. Direct suitable solution(s), technical interfaces, specifications, and systems / application architecture that address business needs/stakeholder requirements, solution delivery and operations areas.
Implement system analysis of highly complex applications and systems.
Manage, coordinate system analysis conducted by Software Engineer I and II.
Create conceptual, logical, and physical solutions and write clean, scalable code using appropriate coding techniques, methodologies, and programming languages.
Develop solutions, systems, and unit test standards according to organisational frameworks and standards and provide guidance on best practices to enhance solutions.
Guide and maintain analysis / development principles and quality compliance criteria to deliver according to commitments.
Oversee, guide and direct requirements with systems designer and other developers.
Plan and identify areas for modification and improvement and lead completion of deliverables throughout the system development life cycle and ensure compliance according to agreed plan.
Work within the frameworks of both waterfall SDLC and Agile (SCRUM, Tester & Application Analyst) methodologies.
Plan, organise and control own work effort, including regular progress feedback to own and other relevant areas. Support in guiding and managing the work efforts of Software Engineer I and II.
Lead and coordinate effective solution development and perform quality assurance and testing
Create quality of program documentation and scripting on highly complex projects and oversee and quality assure documentation and scripting completed by Software Engineer I and II.
Support and maintain existing solutions and front-end systems
Troubleshoot highly complex channel transactional data and system related issues and Identify problems and propose changes, liaise with technical and business users to resolve issues and coordinate and support implementation of changes to existing systems. Lead and support the team with investigation of complex problems and integration of findings requiring expertise.
Identify/verify problems and review & propose changes
Liaise with technical and business users to resolve issues
Oversee and/or implement changes to existing systems
Manage, analyse, develop, implement, and assist with designing of solutions
Liaise with Designer and Architect to define requirements, system design and documentation on multiple / high complexity projects.
Conduct system analyses on highly complex projects and coordinate and lead Software Engineer team in handling and delivering on project related work outputs and requiremen
Perform, build, and oversee system development and automation testing for volume and Integration.
Manage and Oversee development and perform quality assurance and code review on highly complex projects.
Drive and lead adherence to organisational frameworks, processes, and best practices.
Coordinate the integration of new software and systems into existing environment
Coordinate and actively Investigate and analyse new software and systems
Plan, design, and support systems designer with integration solutions for high complexity systems integration.

Practice Responsibilities

Lead Code Reviews and ensure quality of code being delivered is to Shoprite Standards
Actively schedule and drive the Practice improvement workshops and any related Communities of Practice required

Qualifications and experience

Diploma /Degree in Information Systems / B.Sc. Computer Science (or similar) – (essential)
+5 years’ experience as a Software Engineer / Analyst Programmer – (essential).
Extensive Experience with working on highly complex projects within the Software Development Life Cycle – (essential)
Extensive Experience building software using Go Lang- (essential) as well as testing (unit, system, performance, integration, and volume) – (essential)
Extensive code review and code quality assurance experience – (essential)
Demonstrable experience in System integration & analysis; – (essential)
Experience implementing new Payments services a bonus

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Digital Commerce: Product Owner III

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
Review integration and architecture specifications and provides input to ensure they address all requirements.
Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
Continuously refine and sequence the product backlog:

Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
Ensure all user stories are written and that each user story has acceptance criteria.

Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

Provide clear solution direction to the agile team (or multiple agile teams)
Apply economic decision making.
Sequence user stories based on team PI objectives.
Balance PI objectives with local team requirements.
Ensure team backlog readiness for next iteration.
Include the team in backlog refinement.

Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
Help create a release plan and track progress towards the release of a product.
Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
Adhere to and improve customer service levels across businesses and service.
Provide integrated reporting and feedback.
Engage at a senior level with respect to customer centric product concepts and best practices.
Serve as a lead subject matter expert to guide product development.
Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
Certified Product Owner / certified SAFe Product Owner – (essential).
+6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
InDepth understanding and experience with analytics and big data – (essential).
Strong commercial experience in digital led business development environments – (essential).
Extensive Customer user and loyalty experience – (essential).
Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
General marketing or retail experience – (essential).
Ecommerce experience – (essential)
Exposure to the African digital market and customers – (desired).

Specific Experience: Platform

Demonstrated ability to guide and prioritise decisions related to mobile app development, with a solid understanding of front-end frameworks (e.g., React Native, Swift, Flutter) and back-end integrations. Proven capability to align technical opportunities with product vision and user needs.
Hands-on experience designing and managing APIs as core product assets, ensuring seamless integration with mobile apps and headless platforms to enable scalable, user-centric solutions.
Proficiency in leveraging tools like AppsFlyer, Insider, and Firebase to extract actionable insights, measure performance, and optimise engagement, contributing directly to data-informed product strategies.
Skilled at managing integrations with third-party systems and headless architectures, ensuring the mobile app platform evolves to meet future business and technical demands without compromising on agility or user experience.