African Bank Vacancies

Share this post on

To apply, click on the link at the end of the posts and all the best with your applications.

Senior Manager: CVM

Designation: CBENSMC001 – Senior Manager: CVM
Category: Professionals
Executive
Posted by: African Bank
Posted on: 12 Jun 2025
Reference Number: CBENSMC001
Closing date: 24-Jun-2025
Position Type: Permanent
Location: Midrand
Workplace: CB Solutions Engineering (CBEN)
Management Style:
Overview:
MINIMUM EDUCATION
Bachelor’s degree or Postgraduate qualification in Communications/ Marketing/ Finance/ Data Science or equivalent qualification
Certification in Customer Experience or CSPO preferred in disciplines related to the banking industry.

MINIMUM EXPERIENCE
Minimum 5 – 8 years’ experience in customer value management, CRM, or data-driven marketing or similar role in a banking or financial services environment

CRITICAL COMPETENCIES
Knowledge and understanding of CRM or other marketing Automation tools
Deep understanding of customer needs and behaviors to deliver personalised experiences
Hands-on experience turning raw, unstructured data into meaningful insights and recommendations
Ability to work with tools such as SQL, Tableau, Power BI, or similar platforms for performance tracking and reporting
Experience in creating meaningful data visualization and communicating this with senior business partners
Proven project management skills with experience delivering difficult and complex projects involving multiple teams
Working knowledge and understanding of digital marketing channels across CRM, web, paid media, programmatic, etc
Ability to clearly communicate insights, strategies, and results to diverse audiences, including senior management and cross-functional teams
Expertise in predictive modelling, customer segmentation and Customer Journey Mapping
Understanding of key banking metrics such as customer lifetime value (CLV), cost-to-acquire (CAC), and profitability by segment or product.
CRM platform experience for e.g. HubSpot
Business and Financial acumen

ADDITIONAL COMPETENCIES
Agility in adapting strategies to changing market conditions or customer needs
Ability to mentor, coach, and develop team members to enhance their skills and performance
Report writing and presentation skills

BEHAVIOURAL ATTRIBUTES
Strategic thinking
Analytical and problem-solving skills
Delivering results and meeting customer expectations
Integration/ Holistic thinking
Collaboration
Influence
Innovation
Leading and Supervising
Deciding & Initiating action
Resilient

KEY RESULT AREA

Treating customers fairly and compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
Take appropriate disciplinary measures as required
Facilitate induction of new staff within one month of joining the organization

End-to-End Campaign Management
Define, document, plan and execute CVM strategies across the different product verticals (Transactional, Lending, Investments, Insurance & Rewards)
Provide strategic input into the value proposition design with Product Owners
Define the standards and targets for performance parameters across various CVM activities in Consumer Banking
Develop and implement customer segmentation strategies based on behavior, demographics, and value.
Apply Test and Learn technologies and principles for different use-cases
Ensure the successful deployment of CVM offers and monitoring
Build customer journeys to keep customers engaged throughout the offer life cycle
Analyze and improve campaign targeting/segmentation and deliver pre and post campaign analysis
Work closely with the analytics team to integrate propensity models into campaign tools
Monitoring and assessment of all direct marketing campaigns to improve ROI and Customer Lifetime Value
Ensure the seamless/automated availability of information related to CVM engagement initiatives
Optimization of campaign delivery, reach & impact for all direct campaigns
System reviews to ensure efficient use of all resources including BAU as well as Reward offers
Optimization of customer lifestyle steps to reduce communication and increase activity and revenue
Assist with management of customer touch rules – including opt outs
Assist with optimization of the campaigns and the channels used for indirect and voice campaigns
Maintain the CVM campaign calendar to track launches and timelines

Data Analytics and Insights
Use advanced analytics to assess customer behavior, segment performance, and product profitability
Work with data science and analytics teams to build predictive models for customer retention, churn prediction, and product recommendations
Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), customer lifetime value (CLV), and churn rates
Analyse customer interactions across touchpoints (e.g., digital, in-branch, call centers)
Identify pain points and opportunities to improve the customer journey
Analyse purchasing patterns to identify cross-sell and up-sell opportunities.
Provide actionable insights to sales and product teams for tailored offers
Present insights using dashboards and visualization tools (e.g., Tableau, Power BI) to communicate trends and findings to stakeholders
Generate reports on customer behavior, campaign performance, and profitability metrics
Analyse industry trends and competitor strategies to benchmark performance
Use market insights to refine CVM strategies and anticipate customer needs

Stakeholder Collaboration
Collaborate with marketing teams and other teams across the bank to create targeted campaigns and improve customer engagement strategies
Collaborate with product, sales, and customer service teams to align CVM strategies with broader business goals
Work closely with product and channel teams to deliver a consistent and personalized customer experience across all touchpoints
Engage with industry peers and associations to share best practices and gain insights on emerging CVM trends
Benchmark strategies against competitors to identify innovation opportunities

Data Scientist

Designation: CRUPDST011 – Data Scientist
Category: Middle Management
Executive
Posted by: African Bank
Posted on: 31 Jan 2024
Reference Number: CRUPDST011
Closing date: 20-Jun-2025
Position Type: Permanent
Location: Midrand Campus
Workplace: Credit Underwriting and Profitability (CRUP)
Management Style:
Overview:
1 – Stakeholder Engagement and Expectation Management
1.Engages positively within data science team and with external stakeholders
2.Understands and delivers on agreed deliverables and business owner’s objectives
3.Keeps stakeholders informed of progress
4.Seeks assistance to overcome obstacles as they may arise
5.Ensure solutions developed can be practically implemented

2 – Data wrangling and data preparation
1.Retrieve data from identified data sources (SQL, SAS, unstructured data sources)
2.Validate, clean and filter data against identified criteria
3.Package data into correct format for further analysis or delivery
4.Create data sets as required for ad hoc analysis
5.Enhance data documentation where possible
6.Document data wrangling steps clearly

3 – Analysis, reporting, data visualisation and communicating results
1.Ensures high quality presentations appropriate for diverse audiences to make informed decisions
2.Analyse data and verify results in terms of requested information by applying suitable standard and advanced univariate and multivariate statistical techniques
3.Document process followed to determine findings from data retrieval to final outcomes
4.Prepare a written report of findings for distribution to direct manager for final approval
5.Prepare presentation for feedback to Exco or identified stakeholders
6.Communicate findings to relevant stakeholders in order to adopt recommendations

4 – Statistical Model building and Machine Learning model building

Develop and maintain an understanding of relevant business processes
Review current processes for business opportunities by means of appropriate statistical models
Build statistical models to drive business strategies
Understand and interpret specifications of the model from the business by liaising with different stakeholders
Prepare a project plan in terms of requirements for completion of model
Prepare and analyse data
Develop a descriptive or predictive mathematical or statistical model making use of available statistical tools
Validate the model in terms of requirements
9.Communicate the models performance (verbal and written) to relevant stakeholders
10.Prepare a presentation of results for presentation to Exco or identified stakeholders for final approval
Document specifications and process of model roll out working with Strategy Manager and bureau for deployment
12.Test and validate functionality of the implementation of the model in terms of requirements
13.Assist in regression analysis by creating new score cards
14.Review current modelling methodologies in respect to international best practices

5 – Model monitoring and refinement
1.Monitor models to determine predictive power is maintained on an ongoing basis
2.Analyse data in respect of models where outcomes are not in line with expectations to identify causes for variances
3.Identify and recommend suitable solutions in writing with evidence of the identified problem
4.Implement approved solution in terms of recommendation

6 – Change Management
1.Write appropriate specifications need to implement change process or recommendation after obtaining necessary approval from relevant committee
2.Oversee the changes to be done in consultation with Business Analysts
3.Test and validate functionality of the implementation process
4.Obtain final sign of implementation
5.Maintain complete documentation of any follow up changes
6.Enable audit and validations to be performed

7 – Data ethics, governance and privacy
1.Understands legislation and comply with it, e.g. data privacy rules complied with
2.Ethics to be considered at all stages of work
3.Avoid unfair discrimination

8 – Mentoring and training
1.Assist team members with new tasks in respect of unfamiliar aspects of the job
2.Train team members in respect of technical aspects and business aspect of the job as well as for succession planning

9 – Research
1.Enhance existing models
2.Alternative models, approaches and methodologies
3.Find new data sources
4.Find new ways of utilising and absorbing diverse data sources for business problems and to maximise value from data

10 – Treating Customers Fairly and Compliance
1.Create and maintain productive relationships with internal and external clients by providing advice and assistance
2.Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
3.Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
4.Build a positive image by exceeding client expectations at all times
5.Treat internal and external customers fairly at all times

11 – Management of Resources
1.Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers. Training and development. Employee relations
2.Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
3.Take appropriate disciplinary measures as required
4.Facilitate induction of new staff within one month of joining the organization

Nature 1:
Wrangle data, analyse data, develop machine learning models and develop data-driven solutions to key stakeholders of business areas. May lead small team. Advanced competency level demonstrated
Nature 3:
Motivation:
KEY PERFORMANCE AREAS
Behavioural (COMP)
Ability and willingness to learn and try new approaches
Analytical thinking
Coping with Pressures and Setbacks
Creating & Innovating
Curiosity
Delivering Results and Meeting Customer Expectations
Enjoys solving difficult problems
Integration/Holistic thinking
Leading and Supervising
Logical reasoning
Planning and Organising (Prioritising)
Presenting and Communicating Information
Teamwork
Minimum Education
Degree or relevant qualification with quantitative subjects or relevant professional certification
Honours Degree in Data Science or AI or Computer Science or Econometrics or Engineering or Statistics or Actuarial Science or similar or relevant professional certification
Minimum Experience
3 years’ experience in data science or analytics or academic or financial role.
5 years’ experience in data science or analytics or academic or financial role.
Technical (COMP)
Attention to detail
Business Acumen
Communication Skills (verbal & written)
Computer programming (and ability to learn relevant computer languages quickly)
Data driven
Data visualisation skills
Deadline driven
Facilitation Skills
Financial modelling skills
Inter personal skills
Knowledge of banking and working domain specific knowledge (e.g. credit, collections, HC or sales) for which problem is being solved
Leading a small team or taking a leading role in certain projects
Machine learning techniques
Mathematical modelling
Matlab/Octave and/or Java and/or SAS and/or C and/or C++ and/or TensorFlow and/or AWS and/or NoSQL and/or Hadoop/Hive/Pig and/or Azure and/or Spark and/or Julia and/or Unix Shell or similar (Advantange)
Presentation Skills
Problem solving
Python and/or R or similar
Report writing skills
Results driven
SQL Skills
Statistics and mathematics
Strong Analytical & financial modelling skills
Understanding and knowledge of: Business policies and procedures. Legislation

Sales Consultant – Durban

Designation: DBN Phoenix Plaza – 2809SCS001 – Sales Consultant
Category: Clerks
Junior
Posted by: African Bank
Posted on: 19 Jun 2025
Reference Number: 2809SCS001
Closing date: 24-Jun-2025
Position Type: Permanent
Location: Durban
Workplace: Durban Phoenix Plaza (2809)
Management Style:
Overview:
1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank

Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results

2 – Marketing Focus

Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 – Risk & Compliance Focus

Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 – Customer Service

Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 – Training & Development

Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 – Operational Activities

Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

Nature 1:
To promote and sell the Bank’s product bouquet to clients through sales activities in a responsible manner. Responsible for sourcing and developing new contacts/prospects and sales leads through the Bank’s internal leads campaigns and your own referrals.
Nature 3:
Motivation:
KEY PERFORMANCE AREAS
Behavioural (COMP)
Delivering Results and Meeting Customer Expectations – Entry Level
Following Instructions and Procedures – Entry Level
Persuading and Influencing – Entry Level
Presenting and Communicating Information – Entry Level
Relating and Networking – Entry Level
Working with People – Entry Level
Minimum Education
NQF 4 Recognised FSB Qualification
Minimum Experience
2 years sales and client service experience
Full Rep in all Product Categories
Technical (COMP)
Accuracy and speed – Entry Level
Administrative skills – Entry Level
Client Focus – Entry Level
Selling Skills – Entry Level

Sales Consultant – Evander

Permanent position in the Clerks sector/job category.
1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank

Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results

2 – Marketing Focus

Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 – Risk & Compliance Focus

Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 – Customer Service

Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 – Training & Development

Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 – Operational Activities

Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

Head: Scored Lending – Midrand

Designation: GRCTHSL001 – Head: Scored Lending
Category: Senior Management
Executive
Posted by: African Bank
Posted on: 16 May 2025
Reference Number: GRCTHSL001
Closing date: 30-Jun-2025
Position Type: Permanent
Location: Midrand
Workplace: Credit Grindrod Bank (GRCT)
Management Style:
Overview:
Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.

Management of Resources
Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations.
Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization.
Take appropriate disciplinary measures as required.
Facilitate induction of new staff within one month of joining the organization

Consumer High Net Worth and Business & Commercial Clients
Credit Bureau Data Submission, Extracts and Reporting;
External Data Integration for Scored Lending by analysing, prioritising and co-ordinating the implementation of external Data Requirements;
Serve as the business lead/SME in terms of Credit Bureau Reporting and Integration for Scored
Lending by analysing and prioritising Bureau Requirements.
Product Management responsibilities including keeping a prioritised backlog of tasks and making decisions concerning the solution on a feature team level, constantly aligning with the Product Manager on a Programme/Epic level;
Stakeholder Management – provide services to Heads of Credit, Credit Managers, Senior Analysts by analysing external data requirements, determining rules for scored lending and strategies as input to the decision engine;
Working closely with IT stakeholders to ensure delivery within timelines;
Vendor Management – Various Credit Bureaus, third party data providers, software suppliers – receive information related to external data and systems;
To source and transform data into information as input into effective credit portfolio insights across multiple products/segments for the credit lifecycle for scored lending (e.g., originations, account management, collections)
To automate relevant production reports to improve the reporting, data extraction and information preparation processes.

MINIMUM EDUCATION
A degree in business commerce or risk management will also be considered or any degree with a statistical focus e.g. BSc.
SQL/SAS/Qlik proficiency is essential.

MINIMUM EXPERIENCE
Years: 3-4 years
Experience in credit data analytics within a personal and business banking environment with specific focus on the credit life cycle.
Experience in (preferably credit) data exploitation and business intelligence development and implementation.
Experience in developing and implementing scored lending strategies
Experience in the extraction, transformation and visualisation of data using bank approved toolsets e.g. SAS / SQL / Python / Qliksense.

Senior Procurement and Contract Specialist – Midrand

African Bank: GSSRSPE020 – Senior Procurement and Contract Specialist (GSSRSPE020) – Midrand
17-Jun-2025 23-Jun-2025 Print
Permanent position in the Middle Management sector/job category.
1 – Procurement and Contract Lifecycle Management
Facilitation of tender processes which includes working with the respective business units to determine the requirements (scope of work), sourcing of prospective suppliers, supplier briefing, analysis of submissions and recommendations, issuing of award and rejection letters and contracting.
Lead contractual negotiations and assist with drafting/reviewing and execution of contracts;
Ensures that contracts specify the outcomes required, together with clear criteria relating to costs, quality assurance, and service standards;
Collaborate with the Legal team and provide input in the negotiation of overarching legal agreements;
Ensure that the terms of contractual agreements are written in language that is legally binding and in accordance with the requirements from business;
Analyse price proposals, financial reports, and other data to determine reasonableness of prices and ensure that pricing is within allowable cost budget;
Ensure that agreements are signed by the respective parties and in line with DOA,
Serve as the main liaison for all contracting activities with internal and external stakeholders;
Conduct commodity value spend analysis to identify contract opportunities;
Stay up to date on industry trends and new products to determine appropriate pricing, cost saving and cash conservation opportunities;
Assist with drafting or updating of new or existing contract templates.

Responsible for the proactive management of contract lifecycle milestones for a portfolio of contracts i.e. investigate the need for contract extensions and terminate contractual relationships upon completion if required;
Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations;
Investigate contract breaches and ensure that the respective remedies are carried out;
Assist in standardising, simplifying and speeding-up functional processes thus eliminating duplication;
Provide licensing recommendations to reduce spend and ensure compliance;
Ensure that all projects and contract related tasks are delivered within the agreed timelines;
Assumes responsibilities for additional projects, tasks as assigned by the Manager and shows professionalism in all aspects of work when to requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment;
Assist with drafting of supplier letters/communication such as termination letters, tender documents etc.
Conduct regular gap analysis on allocated portfolio with respect to contractual artefacts and procurement policy requirements.

2 – Stakeholder engagement and satisfaction
Create and maintain productive relationships with upper management as well as internal and external stakeholders;
Provide expert advice to key stakeholders on all procurement and contract related activities (including contract best practice and procurement policy requirements),
Develop and implement strategies to meet business needs, enhance stakeholder engagement, and challenge and motivate providers to optimise service outcomes;
Demonstrate continuous effort to decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service both internally and externally;
Keep internal and external stakeholders regularly updated on progress through written communication, telephone communications, and/or face-to-face meetings where required;

3 – Supplier Monitoring
Ensure that supplier reports are received by the agreed date and circulated to the respective business units;
Validation of Supplier stats against internal data;
Analyse the data available to determine the levels of service achieved and identify SLA breaches;
Where SLA breaches are identified, determine if penalties are due and instigate actions were required to rectify poor performance;
Conduct regular internal and external service review meetings to actively monitor progress against issues and ensure that the agreed level of service is maintained;
Ensure that all internal and external supplier meetings are minuted and shared with the respective stakeholders;
Finalisation of outstanding items arising from meetings (issues, Service level credits etc.)
Analyse performance metrics and make recommendations to assist in improving service outcomes.

4 – Data Storage and Reporting
Storage of all tender related documentation;
Maintain a detailed contract register for all material supplier contracts and other contracts as agreed with management from time to time. Ensure that the integrity and quality of data is relevant and of the required standard;
Ensure that all contractual artefacts, minutes, supplier reports and statistics, compliance certificates etc. are uploaded onto the document repository;
Prepare weekly reports on all contractual, supplier management and procurement activities;
Active reporting on non- adherence to policy and process (internal and external);
Preparation of adhoc reports as required by Management from time to time;
Develop preferred supplier lists (including professional services) and ensure the list is updated at all times and relevant agreements are kept valid through the use of the supplier;
Ensure that the License Register is regularly maintained;
Assist with Conflict of interest and supplier risk reports.
Assist with monthly Exco reporting.

5 – Risk and Compliance
Research regulations to guarantee that contracts are updated and in compliance with laws;
Ensure contracts are compliant with the respective African Bank policies;
Monitor compliance with the Procurement Policy and ensure that the necessary dispensation is obtained where procurement policy requirements are not met;
Assist with maintaining a risk register for the GSSR team;
Custodians of Policies pertaining to Procurement, Petty Cash, Travel and sustenance, Conflict of interest and Pool cars and annual review of the respective policies;
Conduct annual or more frequent assessments and reviews of the entire Supplier Management (contracting and monitoring) processes;
Provide support on all audits (internal and external);
Manage annual outsourcing return to the SARB.
Assist with reviews of conflict of interest disclosures and monitoring;
Assist with analysis and monitoring of Supplier Risks.

6 – Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

7 – People Management
Assist the Manager with training new and existing staff;
Regular engagements with the team to drive a culture of teamwork and collaboration;
Assist with ongoing learning and development of staff to drive high performance;
In the absence of the Manager and Assistant Manager or where required, assist with assigning tasks to employees to keep business running smoothly;
Where requested, oversee tasks/projects allocated to team members.

Senior Sales Consultant – Kabokweni

Permanent position in the Clerks sector/job category.
1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank

Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization.
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results

2 – Marketing Focus

Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 – Risk & Compliance Focus

Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 – Customer Service

Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 – Training & Development

Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 – Operational Activities

Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

Senior Specialist: Internal Audit

Permanent position in the Professionals sector/job category.
Internal Audit planning
Identify audit needs and areas for review and provide input to Internal Audit Manager regarding the annual plan
Review Operational Risk and other appropriate documentation prior to commencement of review (including best practice).
Document processes to obtain an understanding of activities
Evaluate and score documented inherent risks
Evaluate and score documented management controls
Prepare audit programes and relevant audit tests to be executed for manager approval

Internal Audit execution and review
Lead audit engagements covering the assigned portfolios including risk assessments, audit planning, audit testing, control evaluation, gather and maintain supporting documentation for each audit and control objective addressed, audit report drafting and follow-up and verification of issue closure.
Conduct review of working papers, report and audit files prepared by Internal Audit Specialists for completeness and quality (where applicable).
Accountable for meeting deliverables timely, adhering to departmental and professional standards and utilizing consistent methodology.
To provide guidance and execute specialized audits for the portfolio, including the provision of industry/ best practice knowledge to enhance the audit process and the audit report.
Execution of sections of the audits where additional specialized skills / expertise is required.

Conclude & report findings
Communicate audit findings to management and identify opportunities for improvement in the design and effectiveness of key controls.
Conclude on audit opinion in reports (in executive summary) based on results of audits executed.
Discuss reports with senior management and obtain management comments and target dates.
Assist in the preparation of ad hoc reports (e.g. Exco, Audit Committee, Reserve Bank etc.).

Portfolio Management
Stakeholder Engagement
• Regular Portfolio discussions with key stakeholders.
• Quarterly and annual insights presentation on portfolio to IA team incorporating insights received from engagement with stakeholders.
• Portfolio risk assessment discussion prior to mid – year risk assessment and year- end audit planning session (at a GIA level that feeds into the annual audit plan).
Portfolio Reporting
• Provide regular reporting to IA management and the IA team on:
• Changes in the portfolio’s organizational structure and key stakeholders
• Updates from stakeholder meetings (insights), financial performance (aspirations
New products, processes, initiatives and any other significant matters and changes.
Portfolio Issues Tracking
• Ensure outstanding issues log is up to date for the portfolio.
• Monthly engagements with owners of actions.
• Foresight before issues become overdue and concerns raised in writing at the relevant governance forum.
Governance Committees
• Participate in quarterly meetings with ERM and Compliance in preparation for Combined Assurance meeting, future audits, Combined Assurance, Risk Exco and Audit Committee reporting.
Collaboration with other GIA teams
• Formalized knowledge sharing sessions with other portfolios within GIA
• Investigate, recommend and apply most appropriate audit tools for reviews under the portfolio and within the department.

Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing insight.
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings.
Build a positive image by exceeding client expectations at all times.
Treat internal and external customers fairly at all times.
Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value.

Brand building and service delivery
Create and maintain productive relationships with internal clients through continuous conversations and being accessible.
Assist the client to understand their role relating to risks and controls as well as Internal Audit’s role in providing an
independent assessment of risks and controls.
Encourage management in considering risks in the decision-making process
Keep the client informed about changes in legislation/industry trends and current audit findings through written communication, telephone communications and interpersonal meetings.

Snr Audit Manager: Technology & Change Assurance

Permanent position in the Professionals sector/job category.
1 – Audit Planning and Finance

Identify audit needs and areas for review and advise Internal Audit manager of requirements.
Plan internal audit and in the process consider regulatory needs and standards (Reserve Bank Act/National Credit Act/SA Auditing Standards/IIA/Professional Accounting and Auditors Board/Auditing standards)
Consider COBIT and CISA standards when planning IT Audit
Research and keep up to date with international best practice (audit approach and methodologies)
Provide input in setting up the annual audit plan for implementation
Prepare and update audit programmes for execution

2 – Audit Execution
Execute the following processes

Map and document business processes to obtain an understanding of activities
Identify and evaluate risks
Document controls
Test of controls and identify weaknesses
Gather and maintain supporting documentation for each audit control objective addressed
Report findings to Internal Audit manager, Senior and Executive management and make recommendations to reduce risks to an acceptable level
Follow up on recommendations to determine if these have been implemented
Express an opinion on adequacy and effectiveness of internal controls for immediate Head to review
Prepare audit files for review
Recommend and apply most appropriate audit tools

3 – Audit Reporting

Express an opinion on adequacy and effectiveness of internal controls
Discuss findings and recommendations with relevant senior line management
Prepare audit assignment results for inclusion into the quarterly audit committee summary report
Review and submit monthly Manco/Exco reports summarising results of regional audits completed

4 – Client Relationship Management

Create and maintain productive relationships with internal clients through providing regular advise and conducting client visits
Facilitate that the client understands the ‘real’ versus ‘perceived’ (substance over form) need through the application of internal audit strategy, experience and expertise
Keep the client informed about progress on the real need through written communication, telephone communications and interpersonal meetings
Build a positive image of the internal audit team through exceeding client expectations at all times
Provide required assurance to the compliance function on regulatory requirements per assignment
Provide assistance and liaise with External Auditors by supplying required information to enable the optimal execution of external audit and internal audit assignments

5 – Management of resources (people and software tools) and budgets

Manage and develop subordinates
a. Performance management
b. Training and development
c. Employee relations
d. Recruitment
e. Leave
Investigate and Recommend and apply most appropriate audit tools
Maintain budget for Group Internal Audit function

6 – Customer

Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Sales Consultant (1172SCS004) – Tzaneen

Permanent position in the Clerks sector/job category.
1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank

Meet and exceed individual activity metrics for all product lines
Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
Outbound calling to target both existing and prospective customers
Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
Establish, develop and maintain business relationships with existing and prospective customers to generate new business
Participates in cross selling bank products.
Maintain detailed tracking of pipeline management and of prospect data and activities
Set up in person visits, appointments and presentations, following up telephonically where necessary
Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
Scheduling customer feedback for obtaining documents and progress updates
Adhere to Supervision requirements set out by Line Manager for all financial products
May prepare weekly, monthly and quarterly reporting and present results to management
Ensure effective Cash Management as and when required with approved authorization
Ensure effective CAM Management as and when required with approved authorization
Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
Ensure accountability for your own results

2 – Marketing Focus

Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
Identifying referral opportunities in and around the branch
Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
Participates in events that demonstrate support for the community and increase business opportunities for the Bank
Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 – Risk & Compliance Focus

Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
Comply with all policies/procedures related to all customer interactions and engagements
Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 – Customer Service

Ensure compliance with the Banks Customer Service Standard and relevant legislation
Ensure compliance with TCF principles
Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 – Training & Development

Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 – Operational Activities

Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
Perform other admin related duties as may be required by Management and Leadership structures of African Bank.