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Business Continuity Specialist
Job Description
To ensure an effective Business Continuity Management governance framework that is consistent with general regulatory requirements and industry best practice or standards are developed, maintained and adhered to across the Bank
- Analyze potential risks and impacts that could disrupt the organization’s operations
- Develop and implement business continuity plans, procedures and exercises
- Conduct business impact analyses to identify critical business functions and prioritize their protection
- Coordinate disaster recovery efforts in the event of a disruption or disaster
- Coordinate with various departments to ensure business continuity plans and other related artifacts are effective and comprehensive in line with Regulatory and Bank requirements
- Test and evaluate business continuity plans, strategies and procedures, further updating them as necessary in collaboration with the various stakeholders
- Ensure Disaster Recovery site is operational and updated with changes in external systems
- Prepare and present reports to management on the status of the business continuity program
- Keeping up-to-date with current trends and changes in business continuity and disaster recovery standards and regulations
- Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
- Identify activities to address own development gaps, create own personal development plan and review plan with team leader or manager
- Adhere to relevant service level agreements to build trust in the relationship with stakeholders
Qualifications and Experience
- Relevant Bachelor’s degree in Finance, Business Admin, IT, Risk Management or related fields.
- 3 – 5 years working experience in a risk management, financial institute or similar role.
- ISO 22301 Certification an added advantage
Competencies and Skills:
- Disaster Recovery and Resilience
- Drive & Results orientation.
- Analysis and Attention to Detail
- Building Relationships / Partnering
- Planning, Organising, Monitoring and Measuring
- Interpersonal Agility, Problem Solving and Managing Change
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
18/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Team Leader
Job Description
To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
18/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Credit Analyst
Job Description
We are seeking a highly motivated and detail-oriented Credit Analyst to join our team. The role is responsible for ensuring the accurate and timely preparation of security documents and facility agreements, in line with legal and regulatory requirements. This position plays a key role in minimizing credit losses, maintaining strong governance and compliance standards, and supporting the Bank’s service strategy through efficient processes and excellent client service delivery.
- Ensure correct security documents and facility agreements are prepared, vetted, and signed in line with legal requirements to safeguard the Bank’s interests.
- Provide oversight and monitoring of internal credit controls through effective management of the Deal Conclusion Forum (DCF), ensuring compliance with the Bank’s risk frameworks.
- Ensure timely execution of facility agreements and adherence to service level agreements (SLAs) to meet client service expectations.
- Monitor and take corrective actions to prevent credit operational losses.
- Engage stakeholders to address service issues and resolve queries within agreed turnaround times.
- Implement and optimise use of bank systems (Collate, Hogan, LMS) to drive operational efficiency.
- Ensure all credit processes and approvals adhere to governance frameworks, compliance requirements, and audit standards.
- Prepare and submit regulatory and performance reports within agreed timelines.
- Ensure collateral documents are properly registered, safe-kept, and lodged with the relevant departments.
- Foster a culture of ethical behaviour, compliance, and continuous learning within the team.
Qualifications, Skills & Experience
- Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field.
- Minimum 2 years’ experience in credit analysis, credit operations, or related banking function.
- Strong understanding of credit risk management frameworks, collateral requirements, and legal documentation processes.
- Familiarity with banking systems (e.g., Hogan, Collate, LMS) will be an added advantage.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent stakeholder engagement and communication skills.
- Ability to work under pressure while maintaining high attention to detail.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
17/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Business Analyst
Job Description
To provide expertise, advice and support on analytical and quantitative insights, management information system improvements and the development of standardised procedures to ensure actionable information is readily available for business decisions and solutions
- Analyse and define business requirements to provide information that informs decision making and adds business value for solution generation
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Act responsibly with work related resources in order to contribute to cost containment
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Address customer needs in order to meet or exceed customer expectations
- Build and maintain stakeholder relationships
- Analyse end-to-end processes to identify opportunities to improve business processes
- Support the planning, implementation, and design of projects across relevant business units to improve the process flow and minimise risks throughout the entire project life-cycle
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
18/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Client Services Team Lead – RMB
Job Description
To advise and guide a team of servicing professionals in providing a superior client service within Client Services. To manage client relationships, resolve escalated issues, ensure operational efficiency and foster a culture of excellence and collaboration in the provision of a client service that exceeds service level expectations.
- Act as the primary point of contact for key clients, fostering strong relationships and ensuring exceptional service delivery by the Client Services Team.
- Address client queries, concerns, and requests in a timely manner, and resolve all escalated issues efficiently to maintain client satisfaction.
- Provide guidance and coaching to Client Services team members to enable delivery according to SLAs.
- Oversee the onboarding of clients, and coordinate with internal stakeholders where required to ensure smooth transactions.
- Ensure that the onboarding process is well-documented, and that the Clients’ documentation is stored appropriately.
- Monitor the delivery of client services, considering accuracy, completeness, and adherence to SLA.
- Proactively identify and address discrepancies in client service delivery, guiding team members to reach timely resolution.
- Communicate regularly with key clients to provide updates across all aspects of service delivery and relevant transactions/events.
- Ensure compliance with organisational and service-specific regulations, operations, and internal controls.
- Implement risk management strategies to minimise exposure to operational and service-related risk.
- Identify opportunities for, and recommend process improvements, particularly regarding automation within the Service space, driving efficiencies and enhancing service delivery.
- Maintain internal control standards and address audit points and/or any issues raised by regulators in a timely manner.
- Provide the required support to team members in relation to development needs.
- Ensure that team individual goals are aligned to organisational goals and deliverables are met.
- Promote a culture that enables team engagement and motivated staff.
- Ensure that team individual goals are aligned to organisational goals and deliverables are met.
- Promote a culture that enables team engagement and motivated staff.
QUALIFICATIONS
Bachelor’s degree in accounting, finance, banking, or a related field.
EXPERIENCE AND SKILLS
- 5 to 8 years’ experience in a similar environment, of which 2 to 3 years ideally at management level
- Knowledge of laws and regulations as they apply to banking, company policies, and operations.
- Strong leadership and team management skills.
- Excellent time management skills and ability to plan and set priorities.
- Excellent verbal and written communication skills.
- Strong interpersonal skills in dealing with senior management and external stakeholders
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#FNBBotswana
#LI-RN1
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
18/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Business Support Manager – Credit (Collections)
Job Description
The Credit Retail Collections Data Science Manager is responsible for overseeing the Retail Credit collections processes, utilizing data mining and business intelligence to optimize credit risk management and collections strategies. This role involves analyzing financial data, developing predictive models and reporting, and implementing data-driven solutions to improve the efficiency and effectiveness of the Retail Credit Collections department
- Data Analysis and Reporting: Analyze credit and collections data to identify trends, patterns, and opportunities for improvement. Develop and maintain regular reports and dashboards for senior management.
- Predictive Modeling: Create and implement predictive models to assess credit risk and forecast collections performance.
- Strategy Development: Develop and execute strategies to optimize credit approval processes, reduce delinquency rates, and improve collections efficiency.
- Self Leadership: taking proactive responsibility for one’s own actions, decisions, and development
- Stakeholder Collaboration: Work closely with other departments, such as Retail Segment, Credit Sanctioning to align credit and collections strategies with overall business objectives.
- Compliance and Risk Management: Ensure compliance with relevant regulations and company policies. Identify and mitigate potential risks in the credit and collections processes.
- Comply with governance in terms of legislative, regulatory and audit requirements
- Technology Utilization: Leverage advanced analytics tools and software to enhance data mining and business intelligence capabilities.
Qualifications:
- Bachelor’s degree in Finance, Business, Economics, or a related field
- Proven experience in credit and collections management, with a strong focus on data analytics and business intelligence.
- Proficiency in data analysis tools and business intelligence software
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Knowledge of relevant regulations and compliance requirements.
Skills:
- Data mining and predictive analytics
- Financial analysis and reporting
- Strategic planning and execution
- Team leadership and development
- Risk management and compliance
- Advanced proficiency in analytics tools and software
#Post
#FNBBotswana
#LI-RN1
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Client Portfolio Analyst
Job Description
To support the Client Portfolio Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the client’s credit facilities.
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
- Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business internal compliance procedures and requirements.
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes.
- Ensure analysis is conducted to identify business performance improvements and reengineering initiatives.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Create own development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Business Banker
Job Description
Responsible for management of their function devising implementing and provide input into the customer relationship management strategy.
To strategically and operationally manage and grow a portfolio of Small and Medium Enterprises with high profit generation.
- Developing in-depth knowledge of a business client’s activities.
- Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE.
- Identification of business opportunities or create new business concepts and development approaches to support business growth.
- Sound portfolio management and optimising the true potential of portfolios.
- Quality of the Business client base within the portfolio.
- To create portfolio specific strategies/ actions that will generate revenue growth, ensuring that individual targets are met.
- The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention.
- Acquire profitable new business and identify client needs and deliver customised solutions for a portfolio.
- Ensuring compliance with relevant legislation and specifically in terms of client expectations.
- Following of process protocols to achieve service excellence.
- Monitoring and evaluation of the organisations success in managing its legal and compliance risks.
- Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction.
- Maintaining an appropriate profile within the community, initiate and ensure drawdown quality credit applications.
- Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence.
- Manage projects according to project management guidelines (expert level) apply effective consulting and coaching skills (Expert Level) allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired limits, and ensure Effective Data Management.
- Ensure expired limits are attended to against set target.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Sales and Service Consultant
Job Description
To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Qualifications & Experience
- Bachelor’s Degree
- Long-Term and Short-Term COPs
- 1-2 years experience in Banking
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
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