To apply, click on the link at the end of the posts and all the best with your applications.

Brand Manager – Quest & Commvault

Job Description

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.


MAIN PURPOSE OF POSITION:

To manage the daily running of the assigned brand/s.

To continuously strive to grow the success of the assigned brands within First Distribution and be closely involved in all areas related to the brand from a sales and operational perspective.

Quest & Commvault Brand Manager Job Duties and Responsibilities.

Sales

• Driving Gross Profit targets through Resellers.
• Selling First Distribution’s product portfolio within existing Resellers.
• Recruitment of new Resellers.
• Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
• Bi-weekly sales review with Line Manager.
• Drive targeted partner development planning.
• Drive Sales Strategy and overview sessions with resellers.
• On-boarding processes within accounts: operational, sales, and technical processes.
• Build and manage effective relationships with relevant team members and resellers.
• Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
• Demonstrate sales growth.
• Demonstrate the ability to Identify and Qualify new deals and partners in order to sustain the required levels of pipeline and target coverage
• Report opportunity details to the Line Manager and Vendor on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
• Pipeline management using CRM – ensure accuracy is always maintained.
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved.
• Ensure brand rebates are realized.
• Ensure adherence to Call Plans
• Ensure weekly activities and minutes of meetings are reported to the Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.

Manage the Brand: Vendor Alignment, Finance and Operational Processes

• Executing on and aligning with Vendor objectives.
• Driving Vendor Strategy and portfolio within existing and new targeted accounts.
• Understand Vendor strategy, programs, and complete portfolio of products
• Run Quarterly Business Review Sessions with the vendor, where required
• Partner recruitment and Development – Operational processes
• Build and manage relationship with Vendors team members
• Understand in detail the vendors rebate programs and ensure alignment to maximise rebate attainment.
• Report opportunity details to Vendor on a regular basis (as required by the vendor) showing deal progression and pipeline creation using the CRM (Customer Relationship Management) system
• Management of the brand budget and P&L.
• Balance the income statement and any General Ledger accounts assigned to the brand at least monthly.
• Submit pricing adjustments to finance timeously.
• Manage any stock and ensure optimal stock is purchased and avoid stock aging.
• Work closely with logistics for all warehousing and logistics associated to assigned brand/s.
• Control the Operating profit for the brand in accordance with the budget.
• Pipeline management using CRM – ensure accuracy is always maintained
• Manage pricing and margins to maximise profitability.
• Maintain an accurate price list.
• Ensure accuracy of product codes and pricing
• Remain updated with product changes and required training certifications.
• Ensure all staff who require training are trained and all certifications are maintained.

Marketing Management

• Conduct Marketing Planning sessions and take Accountability for the Marketing plan.
• Work with both EMMC and Vendor Marketing teams to ensure the effectiveness of all Marketing activity.
• Partner Enablement (Target, Certifications, growth)
• Develop a Business Development Plan that documents the key sales & marketing strategies and a management system that measures performance and success.
• Align marketing activities in each region appropriately
• Work on growing the market share
• Understand the competitive landscape and develop strategies to maintain competitive advantage.
• Ensure customer enablement is run frequently, and customers are always updated with the latest from the vendor.

People Management

• Manage the Sales Specialists and ensure they are performing their role according to defined KPI’s targets etc.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• IT Diploma/Degree would be advantageous
• A minimum of 3 years of Brand / Product Management experience in the IT Industry
• IT Distribution experience preferred
• Experience with Software products, Cloud and Cyber Security
• Systems: Excel, CRM, Accpac will be an advantage

Skills and Abilities:

• Have strong interpersonal and communication skills with staff at various levels
• Creative, solution-driven attitude
• Be willing to work in an agile environment where changes are frequent, and technologies evolve.
• Experience in business/commercial management (budgeting, cost-benefit analysis, product pricing).

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 to 17:00.
• Excellent international business language skills (English), both written and verbal.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

Click here to apply

Applications & Vetting Administrator

Job Description

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.

MAIN PURPOSE OF POSITION:

The main purpose of the Applications & Vetting Administrator is to open new accounts for partners who wish to do business with any company in the group while ensuring that all paperwork and documentation is in order (and following up on missing documents), compliant, and in line with credit legislation.  Ensuring that the Masterfile data on all the various ERP systems for all group companies is checked, updated, and captured with accuracy and consistency frequently to ensure that all records are accurate. Maintain all credit limit changes from CGIC by uploading them to the applicable ERP system.  To file and keep all records secure (electronically) and to perform any other duties as required by the Group Credit and AR manager.

Applications & Vetting Administrator Duties and Responsibilities

Opening of New Accounts:

• Emailing application forms to parties showing interest in opening accounts with any business in the group.
• Checking application forms received to ensure that all fields are completed, all pages initiated and signed where required, and all documents needed are attached as per the new account checklist.
• Adding the application to the Teams Vetting Planner, stating the date the application form was received as the “start date”.
• Sourcing any missing documents from the partner or asking the sales team for assistance to source the needed documents.
• Liaise with the sales team to confirm site-visit dates and ensure the site visit report is received back (if applicable).
• Capturing new application details on the ERP system so that the AR Supervisor can check it so they can make the account active.
• Filing all paperwork relevant to the application for audit purposes under the ERP account number in a separate folder for each partner (electronically).

Masterfile Data:

• Extract data to Excel per group company, which includes all fields relevant to AR.
• Check partner details line by line and source the information that is missing or must be updated on all the tabs on the Customer Inquiry module.
• Information can be sourced by contacting the partner (first before any other platform), Google searches, CIPC, Cregalink (CGIC’s platform), for example.
• Update partner details line by line by capturing sourced information that is missing on all the tabs on the Customer Inquiry module.
• Ensure that there is consistency with the data captured across all group companies, like the way registration numbers are captured, for example.
• Initially, the data must be checked for all group companies, but once all data is updated, the data needs to be checked quarterly.
• Records must be kept of when data was last updated and what was updated in the form of comments on the ERP system.
• Data extracts must also be saved in date format for the Group Credit and AR manager to measure performance.
• After any changes are made to the ERP system, notes must be made in the comments section detailing what updates have been made for record purposes.
• These extracts must be emailed to the AR Supervisors and Group Credit and AR manager at the end of every quarter for review.

CGIC (Credit Guarantee Insurance Corporation) – Limit checks and updates:

• Loading limit applications on the CGIC website (Cregalink) and following up until an annexure is received.
• Making sure all extra information required by CGIC is sourced and submitted to CGIC to decide on the limit required.
• Escalating any limits outstanding past the deadline date to the AR Supervisor for assistance.
• Monthly – Using reports pulled from the Cregalink system (CGIC) for each group company, compare the CGIC credit limit to the limit captured on the ERP system.
• Make sure all buyer file numbers are captured under the optional field on the ERP system.
• Make sure temporary limits are captured on the ERP system so that it is easily identifiable, and notes are captured accordingly on the ERP system comments tab, including the expiry date of the temporary limits.
• Make sure internal limits are captured on the ERP system so that it is easily identifiable, and notes are captured accordingly on the ERP system comments tab, stating who approved the internal limit.
• Setting reminders on System1A to review internal & temporary limits annually or when needed so that it can be reviewed either with CGIC, the AR manager, or the credit committee.
• Making notes under the comments tab on the ERP system of any special conditions noted on the CGIC annexures and deleting them when no longer applicable.

Filing & Record Keeping

• Filling all paperwork & documents relevant to all duties listed above in an organized manner to ensure easy retrieval when needed.

General

• Perform any other duties as and when required by the AR Supervisor and or the Group Credit and AR Manager.

 Internal Training associated with competencies

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

 
Requirements

• Matric Certificate.
• A certificate in Office Administration would be advantageous.

Skills and Abilities

• Extraordinary levels of accuracy and attention to detail are critical.
• Effective communication skills.
• High level of customer service.
• Sound judgment and critical thinking.
• Willingness to learn.

Ability to meet Job Requirements:

• A minimum of 2 years’ experience and knowledge of administrative and clerical procedures and systems, such as Masterfile data maintenance and management.
• Intermediate / Advanced knowledge of Microsoft Office (Excel, Word & Teams).
• 2 years’ experience in Office Administration (desired).

Office Requirements

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 to 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

 Note:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.

Click here to apply

Credit Controller

Job Description

MAIN PURPOSE OF POSITION:

Manage the allocated debtors’ book by collecting payments on or before they are due and minimizing bad debts by following internal policies and procedures. Establish and maintain excellent relationships with all internal and external parties through constant communication. Work in line with credit legislation. Resolving account-related queries with a matter of urgency and maintaining an elevated level of customer service on all matters related to Accounts Receivable.

Performance Standards
Banking & Payment Allocations:

• Checking the various bank statements daily to identify payments made for the debtors assigned to the credit controller.
• Capturing the payment receipt on the ERP system.
• Allocating the payment according to the official remittance from the partner or an email from the partner advising which invoices to clear with the specific payment. Payments may NEVER be allocated from the oldest invoices forward UNLESS the credit controller has written confirmation from the Finance manager at the partner’s company.
• Save the payment batch in the specified folder for auditing purposes in line with the payment allocation process.
• If the credit controller has no remittance or instruction email on how to allocate the payment at the time of the payment showing on the bank statement, the credit controller must phone and email the partner for the remittance or payment instructions. The credit controller will follow up on the remittance or payment instruction email daily for 2 days and then the AR Supervisor must request the remittance or payment instruction email from the partner.
• If a remittance or payment instruction email is still not received on day 3 after the payment was received on the account, the credit controller will send a debtor’s aging ledger to the partner marking which invoices will be cleared with the specific payment and will then email it to the partner advising that allocation will take place accordingly. Payments allocated in this manner will not be reversed later when a remittance or payment instruction is received.

Statements:

• As soon as the Group Credit & AR Manager confirms all statements have been sent after month-end closure, the Credit controller will check System1A daily to ensure that the partners have viewed their statements.
• If the partner has not viewed their statement after the 3rd day, the credit controller will phone and email the partner to confirm the statement link was received and check if it was sent to junk mail or blocked.
• If the partner confirms that the statement has still not been received, the credit controller will re-send a statement and ask the partner to confirm receipt.

Invoices, PODs, Credit Notes and other supporting documents:

• The credit controller must send out Invoices, PODs, Credit notes, and all other sup-porting documents as and when required by the partner.
• The credit controller must then also educate the partner to use System1A so that they may access any required documents from that system in future.

Recons:

• The credit controller must have an updated recon with full reasons for non-payment on EVERY account that has queries. This recon must be ready and available to be sent to sales, the AR Supervisor, and or the Group Credit and AR Manager as needed.

Collection Process:

• The credit controller must phone each account on their assigned debtors book a minimum of 3 times:
• After the month-end statements are sent to ensure the statement was received and viewed.
• In the middle of the month to ask if there are any queries or issues to address before the month-end payment is due.
• The last week of the month to confirm the amount and date of payment for the payment that is due at the month end and to ensure that payment is made so that it is in our bank on or before the last day of the month. It must be made clear to partners that we cannot allow late payments after payments are due.
• The credit controller must pull their ageing every Monday and work on it for the week by prioritizing the highest and oldest overdue accounts.
• These partners must be contacted once a week until their account is paid for in full.
• The credit controller must also contact partners that have unapplied payments (and again remind the partner that this can be viewed on System1A) and or credit notes on their account and ask the partner to either take back the payment or credits with their next payment or to advise the credit controller how to allocate it. Any unallocated cash (older than 6 months) and unallocated credits (older than 3 months) will be moved off account.
• The credit controller must ask for the assistance of the sales team when collection efforts have been unsuccessful and ask them to arrange meetings with the partners to discuss the overdue payments, but the credit controller may never expect the sales-person to collect outstanding payments on their behalf

Monthly SPLA Process:

• After the 8th working day of the new month, a report will be sent to the credit controller (Applicable to credit controllers dealing with Cloud partners) by the Cloud Partner Support team. The Credit controller then must urgently ensure that the following is done before the 15th working day of the new month for the business to release the partner’s SPLA orders:
• Overdue accounts – phone the partner and ask for immediate payment advising we won’t be able to release their SPLA orders if their account is not paid up to date. The credit controller must also remind the partner of the 8% late reporting penalty from Microsoft or possible termination if we cannot release SPLA orders.
• Over trading accounts – phone the partner and ask for immediate payment to bring their account into credit limit again, advising we won’t be able to release their SPLA orders if their account does not have sufficient credit limit. The credit controller must also remind the partner of the 8% late reporting penalty from Microsoft or possible termination if we cannot release SPLA orders.
• Insufficient credit limit accounts – phone the partner and ask for immediate payment to bring their account into credit limit again, advising we won’t be able to release their SPLA orders if their account does not have sufficient credit limit. The credit controller must also remind the partner of the 8% late reporting penalty from Microsoft or possible termination if we cannot release SPLA orders. The credit limit must also ask the Vetting team to apply for more cover with CGIC or motivate the Credit Committee to approve an internal limit to release the SPLA orders.

Reporting:

• The credit controller will receive a weekly Overdue feedback report from the Group Credit and AR Manager whereby detailed feedback needs to be provided on the TOP 50 Overdue accounts for all the group companies. This feedback will be consolidated by the AR Supervisor and sent to the Group Credit and AR Manager no later than COB on the Wednesday.

Queries:

• The credit controller must log on all Cloud related queries as soon as they are identified on the JIRA query system.
• If the query is not resolved within 4 days, the credit controller must escalate to the AR Supervisor to address and must bring to the attention of the Group Credit and AR manager if any large accounts require specialized attention or are in a state of disarray.
• For all other queries, the credit controller must email the relevant product / brand team and copy the salesperson to assist with the resolution of the query. The credit controller must follow the standard escalation process until the query is resolved.
• The credit controller must communicate and provide feedback to the partner regarding the query on a weekly basis until the query is resolved.

Adjustments:

• The Credit controller should capture adjustments like interest reversals, discounts approved, small balance write offs (under R10), bank charges, rounding off adjustments and approved write offs on the ERP system and advise the AR Supervisor to check and post and any other adjustments as required.
• The Credit controller should capture as much information as possible relating to the adjustment in line with the SOP relating to adjustments.
• In the event of adjustments done on different currencies, the applicable ROE must be used in line with the SOP relating to adjustments.

Housekeeping:

• The credit controller must do housekeeping/admin at least once a week (Fridays) by pulling a new age analysis and identifying and actioning any of the following:
• Small balances to write off (Under R10),
• Interest in reversing due to vendor or valid account queries,
• Unapplied payments – older than 6 months to move to the 1498 general ledger.
• Unapplied credits – older than 3 months to move to the 1498 general ledger.

Filing & Record Keeping:

• Filing all paperwork & documents relevant to all duties listed above in an organized manner to ensure easy retrieving when needed.

General:

• The first contact with a partner must always be via telephone and then a follow-up email detailing what was discussed and any (if applicable) deadlines.
• After any action was taken or any interaction with internal or external customers, the credit controller must make notes on yellow notes, the ERP system or System1A or at least one of these platforms.
• The credit controller must work proactively to ensure that partners are contacted to pay for their accounts on time.
• The Credit controller must bring any urgent issues relating to the possible non-payment of an account to the attention of the AR Supervisor and the Group Credit and AR Manager so that the issues may be resolved before payment is withheld.
• The credit controller must maintain all comments on the ERP system, yellow notes and System1A always.
• The credit controller must continuously educate partners on the use of the System1A platform.
• Perform any other duties as and when required by the AR Supervisor and or the Group Credit and AR Manager.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you will be presented with a meticulously crafted learning map de-signed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric Certificate.
• Credit Management Certificate Level 5 (Preferred).

Minimum Experience:

• Intermediate / Advanced knowledge of Microsoft office (Excel, Word & Teams).
• A minimum of 5 years’ experience in Accounts Receivable (desired).

Nice-to-have Skills:

• Deadline driven.
• Working according to department policies and procedures in line with credit legislation.
• Dedicated to building lasting internal and external relationships.
• High level of customer satisfaction.
• Effective communication skills.
• Elevated level of accuracy.
• Adaptability.
• Sound judgment.
• Willingness to learn.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such a capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

Click here to apply

Accounts Payable Clerk

Job Description

MAIN PURPOSE OF POSITION:

The main purpose of the Account Payable Clerk is receiving, verifying, processing invoices, and reconciliation of accounts payable transactions.

Accounts Payable Functions:

• Matching orders to invoices and delivery notes and reconciling to statements.
• Ensure that all necessary documentation is checked and completed to allow payment within agreed credit terms.
• Responsible for the payment (within credit terms) and reconciliation of all trade creditor accounts (foreign and local) monthly or as and when payment is required.
• Ensuring that all payments are captured in the financial system timeously after payments have been made.
• Masterfile account verification for creditors
• Onboarding of New Creditors – Documents must be verified and checked prior to onboarding.
• Loading of payments on Electronic Funds Transfer (EFT)/BoP Forms.
• Resolving all queries on creditor statements and company accounts payable list of outstanding invoices.
• Managing Vendor payment terms in the financial system – ensuring that the system reflects the correct terms.
• Reviewing and reporting on AP Aging on a Bi-Weekly basis and ensuring all corrections or adjustments are made timeously.
• Completing Vendor / Credit Applications for all Companies
• All Filing linked to the above job function.
• Any ADHOC duties given by the Manager.

Admin Function:

• Completing Company onboarding documents.
• Ensuring we have updated Company Documents.
• Vendor Onboarding and maintaining the Vendor Masterfile.
• Any ad-hoc Vendor manual Billing required.
• Filing Linked to the above functions.
• Any ADHOC duties given by the Manager.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications

• Finance Degree/Diploma

Minimum Experience

• 5 years’ experience in an Accounts Payable Clerk role
• Intermediate Level Excel Experience

Minimum Skills:

• 3-5 years’ experience working with AccPac (Advantageous)
• High attention to detail and accuracy
• Problem-solving
• Excellent communication skills (Verbal and non-verbal)
• Able to perform in a pressurized and demanding working environment.
• Able to manage large work volumes.

Physical Requirements:

• Own transportation or reliable transportation.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

Click here to apply

Graphic Designer

Job Description

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.

MAIN PURPOSE OF POSITION:

The primary purpose of this role is to create visually compelling designs that effectively communicate brand messaging across digital and print platforms. The Graphic Designer will be responsible for developing creative assets for social media, marketing campaigns, websites, and promotional materials while ensuring brand consistency. This role requires a strong eye for design, proficiency in industry-standard software, and the ability to translate marketing objectives into impactful visuals.

Graphic Designer Duties and Responsibilities

Design & Creative Execution

• Develop engaging designs for digital and print media, including social media, websites, advertisements, brochures, and presentations.
• Maintain and evolve brand identities across marketing materials.
• Translate marketing objectives into impactful visual designs.
• Ensure designs are aligned with the latest design trends and best practices.

Software & Tools Proficiency

• Use Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create high-quality visuals.
• Utilize Canva for quick-turnaround designs and social media content.
• Create presentations using Microsoft Word, Excel, and PowerPoint.
• Work with email marketing platforms such as Everlytic, HubSpot, and Mailchimp.

Collaboration & Project Management

• Work closely with marketing and content teams to align designs with brand and campaign objectives.
• Manage multiple design projects simultaneously while meeting deadlines.
• Adapt designs for multiple brands while maintaining unique visual identities.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

 Requirements: 

• Matric
• Graphic Design-related degree or diploma.
• 3-5 years of experience in a graphic design role.

Skills and Abilities:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience with Canva.
• Microsoft 365 – Word, Excel, PowerPoint (ability to create presentations).

 Ability to meet Job Requirements: 

• Proven track record of managing and executing successful design campaigns.
• Experience in advertising, corporate branding, and campaign design.
• Proficiency in Email marketing platforms (Everyltics, HubSpot, Mailchimp).
• Strong understanding of print and digital media design.
• Ability to work with multiple brands and tailor designs accordingly.
• Excellent attention to detail, creativity, and problem-solving skills.
• Strong time management skills with the ability to prioritize tasks effectively.
• Ability to work under pressure and deliver high-quality work within tight deadlines.

 Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

 NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

Click here to apply

Microsoft Cyber Security BDM

Job Description

Cyber Security Microsoft Business Development Manager

 Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.

MAIN PURPOSE OF POSITION:

• To operate as the internal point of contact between MS Resellers and all internal teams involved with the Microsoft CSP Program including Sales and Operations.
• Driving Net Partner Acquisition (NPA) while building and maintaining strong and long-lasting relationships with these partners and build Cyber Security relationships.
• Supporting partners throughout their MS Cyber security journeys including the understanding the various MWS focused programmes, competencies,
• Assisting Partners with general product queries, selling, scoping, quoting, and providing pre-sales support.
• Leveraging all areas of the business to drive partner growth and net-customer acquisition (NCA).
• Assisting the MWS Portfolio Manager with Partner related growth and sundry activities.

 Vendor and Business Development

• Continuous vendor relationship and strategic alignment in driving MWS (focusing on Cyber Security), Partner acquisition (NPA) and Net Customer Acquisition (NCA) planning and execution activities.
• Identifying pipeline opportunities through continuous engagements with the MWS base
• Supporting partners throughout their MWS (focusing on Cyber Security) journeys including the understanding of the program, competencies, profitability, general product queries, selling, scoping, quoting, and providing pre-sales support at the end-customer level.
• Driving revenue targets through a targeted set of relevant brands in line with FD and vendor growth
• Staying abreast with all MWS related announcements, technologies, and program changes
• Provide ongoing information and updates on products and services to internal sales teams and MWS Partners
• Planning and execution of Partner bootcamps, enablement activities (webinars/events).
• Fulfilment of MWS orders
• Lead Management across all MWS related investment and vendor allocated activities
• Driving MWS Brand strategy including quarterly activity planning and execution.
• Display key competencies of knowledge in relevant brand programs and competencies associated with the job role.
• Managing pipeline via quote vs closure rates.
• Build and manage effective relationships with relevant brand team members
• Demonstrate sales growth in line with targets
• Report opportunity details to the relevant brand on a regular basis (weekly pipeline management) showing deal progression and pipeline creation using Customer Relationship Management system
• Ensure targeted profit margins are achieved
• Ensure weekly activities and minutes of meetings are reported to Brand Manager.
• Facilitating technical quote requirements on MWS
• Renewals management & consulting

  Administration

• Request and evaluation quotes for submission
• Follow up on quotes
• Managing the deal from start to finish

 Support

• Participates in and drives technical opportunities and initiatives, primarily within the SMB Space
• Be active in the IT community and become and remain a trusted, technical advisor to our partners.
• Jointly engage, together with Brand and Sales team/s, key personnel, and stakeholders throughout our Tier 1 and 2 partner bases.
• Deliver, develop, and maintain thought-provoking content to assist our internal sales teams and partners realize the full value of our product portfolios.
• Participate in internal account planning and strategy meetings, conduct C- level meetings/presentations, attend industry events, and provide post-sales guidance to assist partners in adopting our solutions.
• Answer technical questions regarding our stack, features, solutions, and applications, as well as being able to assist our sales team/s in articulating and presenting our value position to partners, customers, and technical users.

Nurture, demonstrate and present a broader understanding of the overall enterprise IT landscape to partners and their customers.

Work closely with brand/sales teams and partner/customer representatives to understand business needs and requirements and design unique plans to tackle the IT needs of each business or client.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

 Minimum Experience:

• 5 years in IT industry

• 1 + years Distribution experience
• 2 years of working with Microsoft platforms, pricing and programs
• S+ will be beneficial
• 1 year in Cyber Security will be beneficial

 Office Requirements:

• Office-based working environment.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Click here to apply

Marketing & Events Coordinator

Job Description

MAIN PURPOSE OF POSITION:
The main purpose of the Marketing & Events Coordinator is to oversee and manage all internal and external marketing efforts and provide guidance and support to the Marketing and Events coordinators. This position must utilize skills including team-based interaction, project management, goal setting, and administrative support. The Marketing & Events Coordinator must have the ability to work under pressure, demonstrate active listening, and exhibit organizational skills. This is a demanding and diverse role that includes a mix of administrative tasks, project coordination, and creative work. The Marketing & Events Coordinator must be able to operate independently and function as a member of the team. The Marketing & Events Coordinator should have good problem-solving skills, be able to make informed decisions, and display excellent interpersonal skills. The Marketing & Events Coordinator must display management skills and be able to coordinate and execute events on all scales

Marketing & Events Coordinator Duties and Responsibilities

Oversee and assist with project plans for various business and vendor marketing and event activities

• Manage and approve marketing plans for the company and its vendors.
• Manage the Implementation and coordination of approved marketing activities in the quarterly marketing plans for the company and its vendors.
• Liaise with all role players: Vendors, Brand managers, Suppliers, Marketing team.
• Keep a spreadsheet for all marketing activities and events.

Manage the procurement processes with suppliers for events and branded marketing collateral

• Manage the procurement process with Brand managers and suppliers. From sourcing to final delivery.
• Ensure that clients are presented with the most competitive and cost-efficient quotes.
• Ensure that all vendors and First Distribution brand guidelines are adhered to.

Manage internal and external events

• Manage company events and functions.
• Manage project sheets for all events and functions.
• Procurement and vetting of suppliers, to ensure that work undertaken by suppliers is carried out in a manner that will avoid, reduce, or control foreseeable risks to people’s safety and health.
• Manage event budget to prevent overspending.
• Oversee setup and registration.
• Manage all suppliers and processes required for a successful event.
• Approve and submit post-event report for all events.
• Book and make travel arrangements if required.

Manage and provide guidance and support to the Marketing and Events coordinators

• Responsible for maintaining and updating the vendor marketing portal with marketing activities.
• Manage all vendor claims and POE in accordance with vendor requirements.
• Work closely with finance administrator regarding quotes and invoices related to marketing projects.

 
Financial Management & Reporting

• Keep an updated spreadsheet for all marketing activities, merchandise, and events.
• Manage the company events calendar and provide a monthly report of all events.
• Keep track of all events budgets.
• Draft operational documents such as operations reports, event specification guides, savings reports, and post-event reports.
• Ensure that all purchase orders, contractual deposits, and payments are received in accordance with terms and conditions agreed to with clients and compliant with the company’s standards.
• Assist Event Managers with the financial processes for large events.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements:

• Grade 12.
• Marketing diploma or degree.

Skills and Abilities:

• 3-5 years relevant work experience, preferably in the IT Industry.
• Proven track record of managing and executing successful campaigns.
• Experience in vendor marketing, planning, executing, and claiming
• Microsoft 365 – Outlook, Word, Excel, PowerPoint

Ability to meet Job Requirements:

• Own Vehicle

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.

Click here to apply

Senior Account Manager

Job Description

Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.



MAIN PURPOSE OF POSITION:

Acting as a partner senior account manager and advocate with a focus on relationship building, business development, and improving the buyer experience.

Senior Account Manager Job Duties and Responsibilities

Sales

• Driving Gross Profit targets through Resellers.
• Selling First Distribution’s product portfolio within existing Resellers.
• Recruitment of new Resellers.
• Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
• Business Review Sessions with brand managers.
• Bi-weekly sales review with Line Manager.
• Monthly sales review with General Manager: Networks.
• Drive targeted partner development planning.
• Drive Sales Strategy and overview sessions with resellers.
• On-boarding process within accounts: operational, sales, technical processes.
• Build and manage effective relationships with relevant team members and resellers.
• Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
• Demonstrate sales growth.
• Demonstrate the ability to Identify and Qualify new deals and partners in order to sustain the required levels of pipeline and target coverage.
• Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved.
• Ensure brand rebates are realized.
• Ensure adherence to Call Plans
• Ensure weekly activities and minutes of meetings are reported to the Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.

Reseller Account Management

• Engage with Resellers and Brand Managers on required Marketing events/initiatives.
• Ensure the achievement of the position of NW BU Trusted Advisor in Reseller Accounts
• Ensure customers receive newsletters, pricing, special promotional offers, etc.
• Record detailed account information.
• Develop a Strategic account plan for each allocated account.
• Comprehensive understanding of all role players, budgets, purchasing, and competitors within assigned accounts.
• Facilitate & resolve queries and escalations.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• Customer Relationship Management (CRM) System Administration.
• 3 – 5 years of IT Account Management/Sales experience within the IT Distribution Industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Click here to apply

Product Manager – Unified Communications

Job Description

MAIN PURPOSE OF POSITION:

To manage and grow the Unified Communication product category in line with the company’s strategic direction. The Product Manager ensures the financial performance, marketing effectiveness, partner enablement, and operational readiness required to meet vendor and internal targets. The role involves proactive product ownership, cross-team collaboration, and execution of tactical plans that support market share growth and customer satisfaction.

Product Manager – Unified Communications Job Duties and Responsibilities.

The Product Manager – Unified Communication (UC) is responsible for driving the success of the UC product portfolio through strategic planning, financial oversight, marketing execution, and operational efficiency. This role includes product lifecycle management, vendor engagement, channel enablement, and revenue accountability. The Product Manager ensures alignment with business goals by managing budgets, CRM systems, training programs, and cross-functional coordination to grow sales and profitability across the Unified Communication space.

Pillars of Growth

Market Penetration

• Develop strategies to increase market share in existing segments.
• Strengthen relationships with existing customers and partners.
• Implement targeted marketing and sales campaigns to drive deeper market reach.
• Analyse competitor activities and adjust strategies accordingly.

Market Development

• Identify and explore new geographic regions and industry verticals.
• Develop go-to-market strategies for untapped customer segments.
• Build partnerships and alliances to facilitate expansion into new markets.
• Ensure compliance with regional business regulations and standards.

Product & Service Development

• Drive innovation in product offerings to meet evolving market needs.
• Collaborate with Unified Communication vendors to introduce new solutions and enhance existing ones.
• Align sales and technical teams to effectively position new offerings.
• Monitor customer feedback to continuously improve product and service portfolios.

Diversification

• Identify opportunities to diversify revenue streams through complementary business areas.
• Explore partnerships to expand service capabilities.
• Develop and execute strategies for cross-selling and upselling within the portfolio.
• Assess market trends and emerging technologies to identify diversification opportunities.

Financial Excellence

Budgets & Income Statements

• Own and achieve revenue, gross (GP) and net profit (NP) targets.
• Track, review, and manage annual budgets assigned to all UC brands.
• Deliver accurate and timely Revenue, Gross Profit (GP) and Net Profit (NP) forecasting and reporting to leadership.
• Conduct monthly reviews of Income Statements vs Budgets (MDF, rebates, revenue allocations).
• Ensure expenses and spending stay within approved budget frameworks.
• Host regular meetings with Finance, Vendors, and Marketing for accurate budget alignment.

Monthly Results Analysis

• Track, review, and manage annual budgets assigned to all UC brands.
• Monitor monthly Net Profit and Turnover vs targets.
• Proactively identify gaps and implement corrective action.

Cost Management

• Perform daily expense tracking and cost analysis.
• Ensure accurate cost and rebate allocations per product.
• Manage vendor credits for UC brands.
• Mitigate margin erosion by tracking financial KPIs.
• Forecast revenue and GP for the assigned portfolio.
• Ensure brand profitability through effective pricing and vendor incentive programs.
• Manage aged stock with sales plans and weekly reporting.
• Submit stock orders aligned to run rates, projects, and promotions.
• Ensure DEMO/POC equipment tracking, onboarding, and return process.
• Coordinate with RMA Manager to manage credits, returns, and vendor reconciliations.
• Ensure order fulfilment, forecasting, and product availability processes are optimized.
• Drive effective inventory control by monitoring stock levels, order cycles, and storage optimization to minimize holding costs.
• Implement processes for identifying, reporting, and reducing aged, slow-moving, and obsolete stock across product categories.
• Collaborate with sales and procurement teams to develop clearance strategies for aged inventory and to ensure optimal stock turnover.
• Utilize data analytics to improve demand forecasting, replenishment planning, and inventory accuracy

Operational Compliance

• Optimize business processes to improve efficiency and customer satisfaction.
• Ensure seamless supply chain and logistics operations in collaboration with internal teams.
• Monitor and improve service levels, turnaround times, and order fulfilment.
• Establish and enforce policies, procedures, and compliance measures.
• Ensure adherence to legal, regulatory, and compliance requirements.
• Mitigate risks related to financial transactions, vendor agreements, and partner engagements.
• Maintain corporate governance standards and ethical business practices.

Operational Excellence

CRM & Pipeline Management

• Maintain accurate CRM records on partners, projects, and deals.
• Drive weekly pipeline and commit review meetings with sales.
• Report accurately on stock, sales, and project forecasts from CRM/Accpac.
• Provide improvement feedback on CRM workflows, reporting, and performance.
• Manage aged stock with sales plans and weekly reporting.
• Submit stock orders aligned to run rates, projects, and promotions.
• Ensure DEMO/POC equipment tracking, onboarding, and return process.
• Coordinate with RMA Manager to manage credits, returns, and vendor reconciliations.
• Ensure order fulfilment, forecasting, and product availability processes are optimized.
• Drive effective inventory control by monitoring stock levels, order cycles, and storage optimization to minimize holding costs.
• Implement processes for identifying, reporting, and reducing aged, slow-moving, and obsolete stock across product categories.
• Collaborate with sales and procurement teams to develop clearance strategies for aged inventory and to ensure optimal stock turnover.
• Utilize data analytics to improve demand forecasting, replenishment planning, and inventory accuracy

Stock Control

• Maintain accurate CRM records on partners, projects, and deals.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements:

• A bachelor’s degree in business administration, finance, or a related field would be advantageous.
• 5-7 years’ of Product Management in the Unified Communication industry.
• Demonstrable experience in a similar position.
• Strong comprehension of and experience in Unified Communication solutions.
• Experience with the products/solutions from the top Unified Communication vendors
• Relevant experience in the technology industry.
• Demonstrable history of involvement in designing and implementing new products or product lines.
• Information Technology sales and/or pre-sales experience.
• Strong comprehension of and experience in Unified Communication solutions.
• Experience with the products/solutions from the top Unified Communication vendors
• Relevant experience in the technology industry.
• Demonstrable history of involvement in designing and implementing new products or product lines.
• Information Technology sales and/or pre-sales experience

Skills and Abilities

• Advanced Excel skills, including pivot tables and data analysis for forecasting, reporting, and budgeting.
• Communication (written & verbal) for engaging with internal teams, partners, and vendors professionally and persuasively.
• CRM and ERP system usage (e.g., Accpac) for opportunity tracking, reporting, and operational accuracy.
• Conducting accurate financial reviews, with strong attention to detail.
• Demonstrating confidentiality and professionalism in interactions with stakeholders, vendors, and suppliers.
• Managing and executing on Service-Level Agreements (SLAs) and delivery expectations.
• Applying a client-centric approach to problem-solving, understanding channel partner pain points and crafting best-fit solutions.
• Creating and delivering training sessions on products and systems to both internal teams and external customers.
• Leading sales strategy execution, campaign planning, and market development activities.

Ability to meet Job Requirements:

• Own Vehicle.
• Valid passport and willingness to travel nationally and internationally for business purposes

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Click here to apply

Product Manager – Audio Visual & Video Collaboration

Job Description

MAIN PURPOSE OF POSITION:

To manage and grow the Audio Visual & Video Collaboration product category in line with the company’s strategic direction. The Product Manager ensures the financial performance, marketing effectiveness, partner enablement, and operational readiness required to meet vendor and internal targets. The role involves proactive product ownership, cross-team collaboration, and the execution of tactical plans that support market share growth and customer satisfaction

Product Manager – Audio Visual & Video Collaboration Job Duties and Responsibilities.

The Product Manager – Audio Visual & Video Collaboration (AV&VC) is responsible for driving the success of the AV&VC product portfolio through strategic planning, financial oversight, marketing execution, and operational efficiency. This role includes product lifecycle management, vendor engagement, channel enablement, and revenue accountability. The Product Manager ensures alignment with business goals by managing budgets, CRM systems, training programs, and cross-functional coordination to grow sales and profitability across the Audio Visual & Video Collaboration space.

Pillars of Growth

Market Penetration

• Develop strategies to increase market share in existing segments.
• Strengthen relationships with existing customers and partners.
• Implement targeted marketing and sales campaigns to drive deeper market reach.
• Analyse competitor activities and adjust strategies accordingly.

Market Development

• Identify and explore new geographic regions and industry
• Develop go-to-market strategies for untapped customer
• Build partnerships and alliances to facilitate expansion into new
• Ensure compliance with regional business regulations and

Product & Service Development

• Drive innovation in product offerings to meet evolving market
• Collaborate with Unified Communication vendors to introduce new solutions and enhance existing
• Align sales and technical teams to effectively position new
• Monitor customer feedback to continuously improve product and service

Diversification

• Identify opportunities to diversify revenue streams through complementary business areas.
• Explore partnerships to expand service capabilities.
• Develop and execute strategies for cross-selling and upselling within the portfolio.
• Assess market trends and emerging technologies to identify diversification opportunities

Financial Excellence

Budgets & Income Statements

• Own and achieve revenue, gross profit (GP), and net profit (NP)
• Track, review, and manage annual budgets assigned to all UC
• Deliver accurate and timely Revenue, Gross Profit (GP), and Net Profit (NP) forecasting and reporting to
• Conduct monthly reviews of Income Statements vs Budgets (MDF, rebates, revenue allocations).
• Ensure expenses and spending stay within approved budget
• Host regular meetings with Finance, Vendors, and Marketing for accurate budget alignment.

Monthly Results Analysis

• Track, review, and manage annual budgets assigned to all UC
• Monitor monthly Net Profit and Turnover vs
• Proactively identify gaps and implement corrective

Cost Management

• Perform daily expense tracking and cost
• Ensure accurate cost and rebate allocations per
• Manage vendor credits for UC
• Mitigate margin erosion by tracking financial
• Forecast revenue and GP for the assigned
• Ensure brand profitability through effective pricing and vendor incentive

Operational Excellence

CRM & Pipeline Management

• Maintain accurate CRM records on partners, projects, and deals.
• Drive weekly pipeline and commit review meetings with sales.
• Report accurately on stock, sales, and project forecasts from CRM/Accpac.
• Provide improvement feedback on CRM workflows, reporting, and performance.

Stock Control

• Maintain accurate CRM records on partners, projects, and deals.
• Manage aged stock with sales plans and weekly reporting.
• Submit stock orders aligned to run rates, projects, and promotions.
• Ensure DEMO/POC equipment tracking, onboarding, and return process.
• Coordinate with RMA Manager to manage credits, returns, and vendor reconciliations.
• Ensure order fulfilment, forecasting, and product availability processes are optimized.
• Drive effective inventory control by monitoring stock levels, order cycles, and storage optimization to minimize holding costs.
• Implement processes for identifying, reporting, and reducing aged, slow-moving, and obsolete stock across product categories.
• Collaborate with sales and procurement teams to develop clearance strategies for aged inventory and to ensure optimal stock turnover.
• Utilize data analytics to improve demand forecasting, replenishment planning, and inventory accuracy

Operational Compliance

• Optimize business processes to improve efficiency and customer satisfaction.
• Ensure seamless supply chain and logistics operations in collaboration with internal teams.
• Monitor and improve service levels, turnaround times, and order fulfilment.
• Establish and enforce policies, procedures, and compliance measures.
• Ensure adherence to legal, regulatory, and compliance requirements.
• Mitigate risks related to financial transactions, vendor agreements, and partner engagements.
• Maintain corporate governance standards and ethical business practices.

Vendor Excellence

• Build and maintain strong relationships with technology vendors and suppliers.
• Negotiate favourable terms, pricing, and rebates with vendors.
• Drive vendor engagement strategies to ensure alignment with company goals and objectives
• Ensure contractual obligations, SLAs, and performance metrics are met.
• Maximize vendor support programs and marketing development funds (MDFs).
• Track vendor KPIs, compliance, and SLA commitments.
• Manage relationships with multiple vendors and act as the primary contact for assigned product lines.
• Ensure compliance with vendor agreements, targets, and reporting.
• Coordinate joint business plans with vendors and monitor quarterly/annual performance.
• Act as the day-to-day interface for UC vendors.
• Submit forecasts, pipeline updates, and business plans per vendor requirements.
• Track MDF usage, manage co-funded initiatives, and support QBRs.
• Maintain contractual alignment and performance metrics.
• Support rebate claims, cost price updates, and incentive programs.

Partner Excellence

• Develop and manage strong relationships with channel partners and resellers.
• Implement strategies to increase partner engagement and enablement.
• Strengthening the reseller ecosystem through enablement, training, and incentives.
• Drive partner sales performance through training, incentives, and marketing support.
• Collaborate with the sales team to identify new partners and business opportunities.
• Monitor partner compliance with distribution agreements and business plans.
• Ensure partner satisfaction by delivering high-quality service and solutions.
• Address partner feedback and complaints promptly to improve service delivery.
• Work closely with the sales and support teams to enhance partner experience.
• Develop loyalty and retention strategies to maximize partner lifetime value.
• Monitor partner performance and enforce compliance with agreements.
• Address partner challenges and provide proactive support.
• Implement loyalty and retention strategies to increase partner value.
• Develop and manage strategic sales plans to achieve vendor and internal financial goals.
• Oversee weekly pipeline and project tracking via CRM tools.
• Align channel sales teams and Channel Managers with brand initiatives, promotions, and SPIFFs.
• Provide forecasting inputs and ensure revenue sustainability.
• Support sales teams with quoting, solution positioning, and pre-sales assistance.
• Host customer sales training and technical workshops.
• Assist with onboarding, activating, and managing key reseller accounts.
• Deliver monthly newsletters, brand updates, and promotions to partners.
• Provide promotional and IVR content to marketing within pricing timelines.
• Ensure distribution lists and contact data are current.

People Excellence

• Embody and promote the company’s values of Teamwork, Enjoyment, Attitude, Integrity, Accountability, Passion, Trust and Respect.
• Mentor sales staff and support a culture of continuous learning and accountability.
• Contribute to internal collaboration across teams to ensure the customer experience is exceptional from presales to post-sales.
• Maintain a growth mindset with proactive upskilling on technology, trends, and customer needs.
• Lead, mentor, and develop a high-performing product team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Provide training and development opportunities to upskill staff.
• Foster a collaborative, accountable, and growth-focused culture.
• Facilitate internal training sessions and ensure product knowledge upskilling.
• Conduct workforce resource planning reviews.
• Deliver training on product knowledge, quoting, technical features, and sales approaches.
• Maintain updated brand folders and testing materials for internal use.
• Schedule customer-facing training and certification sessions.

Training

• Deliver regular internal and external training on UC products and processes.
• Update brand folders, tests, and reference documentation monthly.
• Track internal test performance and report results to management.

Enablement & Support

• Provide tools, brochures, pitch decks, and pricing templates to AMs and BDMs
• Support daily sales engagements and quote building.
• Act as the brand expert for internal queries and external partner engagements.
• Promote company values and support a collaborative and high-performance culture.
• Drive product knowledge, upskilling, and resource allocation planning.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• A bachelor’s degree in business administration, finance, or a related field would be advantageous.
• 5-7 years’ Product Management experience in the Unified Communication industry.
• Demonstrable experience in a similar position.Strong comprehension of and experience in Unified Communication solutions.
• Experience with the products/solutions from the top Unified Communication vendors
• Relevant experience in the technology industry.
• Demonstrable history of involvement in designing and implementing new products or product lines.
• Information Technology sales and/or pre-sales experience.

Skills and Abilities

• Advanced Excel skills, including pivot tables and data analysis for forecasting, reporting, and budgeting.
• Communication (written & verbal) for engaging with internal teams, partners, and vendors professionally and persuasively.
• CRM and ERP system usage (e.g., Accpac) for opportunity tracking, reporting, and operational accuracy.
• Conducting accurate financial reviews, with strong attention to detail.
• Demonstrating confidentiality and professionalism in interactions with stakeholders, vendors, and suppliers.
• Managing and executing Service-Level Agreements (SLAs) and delivery expectations.
• Applying a client-centric approach to problem-solving, understanding channel partner pain points and crafting best-fit solutions.
• Creating and delivering training sessions on products and systems to both internal teams and external customers.
• Leading sales strategy execution, campaign planning, and market development activities.

Ability to meet Job Requirements:

• Own Vehicle.
• Valid passport and willingness to travel nationally and internationally for business purposes.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

Click here to apply

We wish you all the best with your applications