To apply, click on the link at the end of the posts and all the best with your applications.

Senior Product Designer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummarySenior Product designers solve complex customer and business problems on multiple projects and teams at a time through the skills of their discipline, a deep understanding of customer behaviour and by driving collaboration.
They take ownership of the standards in their discipline and collaborate with other designers to define and govern those standards.
Senior Product designers have deep expertise in one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and understand how the various design disciplines integrate to deliver impact.
They engage with stakeholders to motivate for and define design work and ensure that it always meets customer needs while solving business problems.
A successful Senior Product designer is a specialist in one or more of the core disciplines. They are self-starters with a passion for high quality design and the expertise to define high-quality and scalable standards.
They have a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience within tightly constrained environments.

Job Description

Accountability:  Problem solving and execution

• Engage with Design Project Lead and Director to unpack complex problems and define clear customer focused problem statements.
• Lead the team in defining an approach as well as clear scope, outputs and milestones for specific discipline.
• Distill complex concepts and present them back to business in a way that addresses the customer need.
• Day-to-day execution of high-quality designs (in specific discipline) that solves for one complex or several customer problem/s.
• Create the optimal solution for the customer needs, driving an approach of continuous improvement by testing, learning and iterating on the solution.
• Is an advocate and representative of the design thinking methodologies and practices.
• Takes ownership of the alignment to standards for a specific discipline and constructively challenges other designers on technical decisions to ensure that we create the best possible experience for customers.
• Promote and drive collaboration with other teams tackling similar customer problems.

Accountability:  High quality design

• Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership for specific design disciplines and standards.
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience; surface and share insights to the broader team
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability:  Building capabilities

• Lead a design discipline by creating and maintaining standards for that specific discipline
• Continuously research and share insights into world standards and best practices
• Mentor designers from a skills perspective within your discipline
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Education and experience required

• Matric (Mandatory)
• Degree or diploma in a Design discipline such as product, industrial, service, interaction, graphic, multimedia, communication, digital or visual design or an equivalent qualification such as Marketing management, commerce, Psychology, engineering, sociology and anthropology, copywriting, etc. (NQF level 7)
• Minimum of 5 years of technical design experience or customer focused experience at scale
• Track record of delivering complex, high quality design projects, with strong customer and business impact.
• Two years of experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Demonstrated experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

Knowledge and skills: (Maximum of 6)

• Advanced understanding of either Product or Service design.
• Thought leadership and advanced abilities in user experience design, user interface design, service design, customer research prototype engineering or content strategy.
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to complex problems that result in a great customer experience.
• Literacy of design tools specific to discipline.
• Advanced understanding of the importance of data and insight in defining solutions and ability to use data to influence and drive decision-making.
• Awareness of new and emerging design trends and patterns in specific design discipline.

Competencies: (Maximum of 8 competencies)

• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Delivering results and meeting customer and business expectations
• Meticulous attention to detail
• Great communicator with strong written and verbal communication skills
• Upholding standards by creating and embedding principles and values
• Continuous learning and researching to develop core expertise
• Ability to work within a team

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Click here to apply

Data Quality Capability Lead

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Data Quality (DQ) Capability Lead is responsible for defining, implementing, and continuously improving data quality management capabilities across the organisation. This role leads the data quality capability team, ensuring effective delivery of services, adoption of tools, and alignment to the data governance framework. The role ensures data quality processes, tools, and practices enable trusted, accurate, and fit-for-purpose data, while driving adoption of enterprise-wide data quality standards, monitoring, and remediation practices.

Job Description

Key Responsibilities

• Lead the Data Quality Capability team, providing direction, coaching, and performance management to ensure delivery of high-quality services and continuous upskilling.
• Define, maintain, and optimise the data quality management operating model, including processes, procedures, KPIs, and responsibilities across the organisation.
• Own and govern enterprise-wide data quality standards, rules, and controls to ensure accuracy, completeness, timeliness, validity, and consistency of data.
• Define and maintain data quality metrics and reporting to enable transparent measurement of data health and accountability.
• Collaborate with data owners, custodians, and stewards to define, validate, and maintain data quality rules for critical data elements.
• Own and manage data quality tools and platforms, ensuring they support monitoring, remediation, and reporting needs effectively.
• Define and deliver training, communication, and enablement activities to build awareness and adoption of data quality practices across the organisation.
• Drive integration of data quality into upstream and downstream processes, including data lineage, metadata management, and data governance workflows.
• Support compliance with regulatory and internal requirements by ensuring data quality controls are implemented effectively.
• Facilitate collaboration across data domains and communities of practice to align data quality practices, share lessons learned, and resolve issues.
• Contribute to the design and execution of the enterprise data management and governance strategy, focusing on data quality enablement.

Education and Experience Required

• Minimum 3 years’ experience defining or practicing enterprise data management and governance.
• BSc Information Technology, Risk Management, or equivalent Diploma.
• Proven experience in successfully implementing data quality capabilities, such as data profiling, data quality rules, monitoring, and remediation.
• Experience implementing data quality solutions or tools (e.g., Ataccama, Informatica, Collibra DQ, Talend) is advantageous.
• Exposure to data visualisation tools such as QlikView or Power BI advantageous.
• Minimum 3 years in Financial Services Industry.
• Preferred: 8–10 years’ experience in data management, governance, or related fields.
• 3+ years leadership experience in managing teams in a data management or governance context.

Knowledge & Skills

• Strong understanding of data quality dimensions and principles (accuracy, completeness, consistency, validity, timeliness, uniqueness).
• Stakeholder management and change management fundamentals.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to define and implement standards, frameworks, and processes for data quality management.
• Strong stakeholder engagement and change management skills to drive adoption across business and technology teams.
• Analytical and problem-solving skills with attention to detail.
• Excellent communication skills to explain data quality concepts to technical and non-technical audiences.
• Exposure to metadata, data lineage, and data architecture principles advantageous.
• Understanding of regulatory and compliance requirements related to data quality.
• Must be familiar with broader data management principles, including metadata, reference data, master data, and data governance.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Click here to apply

Metadata Capability Lead

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Metadata Capability Lead is responsible for defining, implementing, and continuously improving metadata management capabilities across the organisation. This role leads the metadata capability team, ensuring effective delivery of services, adoption of tools and alignment to the data governance framework. The role ensures metadata-related processes, tools and practices enable consistent understanding and effective use of data, while driving adoption of the Enterprise Business Glossary, metadata repositories and lineage capabilities.

Job Description

The following responsibilities must be fulfilled:

• Lead the Metadata Capability team, providing direction, coaching and performance management to ensure delivery of high-quality services and continuous upskilling.
• Define, maintain and optimise the metadata management operating model, including processes, procedures, KPIs and responsibilities across the organisation.
• Own and govern the Enterprise Business Glossary, ensuring business terms, definitions and relationships are accurate, complete and aligned to data governance standards.
• Define and maintain metadata standards, guidelines and quality rules to ensure consistency and usability.
• Collaborate with data owners, custodians and stewards to capture, validate, and maintain business, technical and operational metadata.
• Own and manage metadata tools and repositories to ensure they support business and technical needs effectively.
• Define and deliver training, communication and enablement activities to build metadata awareness and adoption across the organisation.
• Drive integration of metadata across platforms, including data lineage and impact analysis capabilities.
• Support compliance with regulatory and internal requirements by ensuring metadata management controls are implemented effectively.
• Facilitate collaboration across data domains and communities of practice to align metadata practices and resolve issues.
• Contribute to the design and execution of the enterprise data management and governance strategy, focusing on metadata enablement.

Education and Experience Required

• Minimum 3 years’ experience defining or practicing enterprise data management and governance.
• BSc Information Technology, or Risk Management or equivalent Diploma.
• Proven experience in successfully implementing metadata capabilities, such as business glossaries, metadata repositories and/or data lineage solutions.
• Experience implementing metadata solutions or tools (e.g., Collibra, Informatica, Alation) is advantageous.
• Exposure to data visualisation tools such as QlikView or Power BI advantageous.
• Minimum 3 years in Financial Services Industry.
• Preferred: 8–10 years’ experience in data management, governance, or related fields.
• 3+ years leadership experience in managing teams in a data management or governance context.

Knowledge & Skills:

• Stakeholder management and change management fundamentals.
• Strong understanding of metadata types: business, technical, operational, and lineage.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to define and implement standards, frameworks and processes for metadata management.
• Strong stakeholder engagement and change management skills to drive adoption across business and technology teams.
• Analytical and problem-solving skills with attention to detail.
• Excellent communication skills to explain metadata concepts to technical and non-technical audiences.
• Exposure to data architecture and modelling principles advantageous.
• Understanding of regulatory and compliance requirements related to data.
• Must be familiar with data management principles, including data quality, metadata, reference data, master data and data governance.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies

Click here to apply

Business Analyst Systems

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Job Details – Credit Risk Systems Specialist 

Key Accountabilities: 

• Understand stakeholder requirements and business objectives
• Translate elicited needs and knowledge acquired into user story format
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria
• Provide strategic guidance to clients on Credit Risk System and general technology
• Provide strategic advice on how best to use technology to achieve goals
• Manage Credit Risk system changes and collaborate with in-house technical staff
• Assist Stakeholders through the change-management process
• Provide expert technical assistance to stakeholders
• Meet with stakeholders to determine project requirements and goals
• Provide assistance with technical issues and investigate system related queries
• Revise existing systems and suggest improvements
• Design, test, implement and monitor changes
• Prepare and keep documentation updated
• Prior experience in basic programming languages
• Prior experience using data driven decision engines (FICO Decision Modeler, TRIAD, BLAZE, POWERCURVE etc.)
• In-depth understanding of the Credit Risk lifecycle

Competencies:  

• Applying expertise and technology
• Relating and networking
• Presenting and communicating information
• Creating and innovating
• Formulating strategies and concepts
• Adapting and responding to change
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Meticulous approach to work
• Detail orientated
• Problem solving skills, ability to trouble shoot complex system issues
• Analytical thinker
• The ability to multi-task and work under pressure while producing accurate outputs
• Self-motivated and requires very little supervision

 
Abilities/Requirements: 

• Credit Risk experience
• Decision Engine or Rules Engine exposure
• Basic IT Programming knowledge
• Software consultancy background

 
Education and Experience Required 

• B-degree in (Business, Risk Management or Computer Science) or equivalent NQF level 7 qualification
• Experience using data driven decision engines

• Programming skills to create credit rules in risk software would be an advantage
• Minimum of 5 years’ experience in the deployment of systems and tools to manage credit and risk.

 Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and Absa Policies and Policy Standards.
  Understand and manage risks and risk events (incidents) relevant to the role.

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Specialist: Digital Product Management

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryLeads the implementation of the strategic digital roadmap of specific single business roadmap across multiple channels.
Delivers complex, large scale digital products through the integration and optimisation of the internal value chain but limited to a single roadmap.

Job Description

Education/Qualifications & Experience Required:

• NQF 7 – 8 / Bachelors’ Degrees within disciplines of Media/Digital, Engineering, Business, Commerce, Marketing or Design
• 4-8 years relevant experience

Skills & Competencies required:

• Certified Product Manager (Advantage)
• Agile and Waterfall Project methodologies and development
• Material and customer centered design
• Basic marketing and go to market planning
• Quantitative Analysis and Analytical thinking
• Continuous improvement Lean startup
• Leading teams
• Working with and building colloborative teams / culture
• Planning organising and project delivery
• Functional and operational strategy

• Results orientation
• Customer focus
• Reasoning
• Systems thinking
• Creative innovative thinking
• Application of digital technologies
• Business acumen

Key accountabilities

• Accountable to deliver specific end to end features or projects on a specific digital channel.  Will engage with various stakeholders and functional areas to achieve the delivery of the end to end product
• Creates and delivers a quality product and optimises the operational metrics for a single product set on a specific channel.  This includes maximising the outcomes for the project deliverables
• Accountable to ensure the adherence to standards and best practices in delivering the outcomes.  Schedules customer reviews and uses data and key painpoints to articulate further improvement opportunities
• Delivers the commercial outcomes of a specific feature and makes reccomendations to improve commercial outcomes.  Uses data insights to indentify opportunities and make recommendations for investment
• Participates in continuous improvement projects and is a key member assigned to specific outcomes to continuously improve the functional profession chapter.  Stays in touch and continuously learns the emerging trends in digital and digital product ownership
• Participates in innovation solutioning and provides input into problem solving. Contributes by providing alternatives and differring view points.  Accountable to deliver implemented innovation experiments, design the testing systems and gather experimental data for decision making
• Works with functional specialist to deliver specific product and project outcomes.  Contributes towards a culture of continuous improvement. Ensures adherence too various standards and protocls. Takes end to end accountability to deliver specifc business metrics for the digtial assets under direct control.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Specialist: Digital Adoption

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Specialist, Digital Adoption will play a key role in supporting the successful adoption of Absa’s digital products and services across all customer touchpoints. This role will involve executing digital adoption strategies, engaging with internal teams, and ensuring seamless customer experiences across digital channels. You will work closely with the Digital Adoption team to track user behavior, optimize engagement efforts, and enhance the overall customer journey with our digital offerings.

Job Description

Key Skills & Experience required:

Experience:

• 3-5 years of experience in digital adoption, customer experience, digital marketing, or a similar field, preferably in banking or fintech.
• Practical experience in executing digital marketing campaigns, customer engagement strategies, and using data analytics tools to measure campaign performance.

Skills:

• Strong understanding of digital banking products, mobile apps, and web platforms.
• Excellent communication skills, with the ability to explain complex digital concepts to a broad audience in an accessible and engaging way.
• Proficiency in analytics tools (Google Analytics, Power BI, or similar) to assess customer behavior and campaign performance.
• A solid understanding of customer-centric strategies and digital trends within the banking and financial services industry.
• Familiarity with digital engagement tools and software, such as marketing automation platforms and CRM systems.

Education:

• Bachelor’s degree in Digital Marketing, Business, Information Technology, or a related field. Additional certifications in digital transformation or customer experience management are a plus.

Competencies:

• Customer-Centric: Ability to identify customer needs and design strategies to meet those needs through digital channels.
• Analytical Thinking: Strong ability to analyze data and extract meaningful insights to optimize strategies and campaigns.
• Collaboration: Able to work effectively across teams, with a focus on achieving common digital adoption goals.
• Communication Skills: Clear and persuasive communication, both written and verbal, to drive engagement and influence decision-making.
• Adaptability: Comfortable working in a fast-paced environment and adaptable to the changing needs of the business and customer.

Key Responsibilities:

Support Digital Adoption Strategies:

• Assist in the development and execution of direct and digital marketing campaigns designed specifically to increase digital adoption of Absa’s mobile apps, online banking, and digital wallets.
• Work with the team to personalize direct marketing efforts (Whatsapp,email, SMS, direct mail) for different customer segments, with the primary goal of driving digital product usage and adoption.
• Implement automated digital marketing campaigns aimed at encouraging customers to transition to digital platforms, leveraging data to optimize the customer journey and maximize adoption rates.

Customer Experience Optimization:

• Collaborate with UX/UI and product teams to ensure that all digital touchpoints, from mobile apps to web interfaces, are optimized for easy adoption, providing a seamless digital experience.
• Gather customer feedback from digital adoption campaigns and direct marketing efforts to identify pain points, making recommendations to improve the user experience and facilitate easier transitions to digital channels.

Campaign Execution & Monitoring:

• Help design and execute targeted digital and direct marketing campaigns (Whatsapp, email, SMS, in-app messaging) to boost digital product adoption, ensuring that the messaging is aligned with Absa’s adoption objectives.
• Monitor campaign performance with a focus on metrics like Cost per install, digital product adoption rates, engagement, retention, and conversion. Adjust campaigns based on data to achieve higher adoption and engagement of Absa’s digital platforms.

Data-Driven Insights:

• Use analytics tools to track customer behavior, gather insights on digital adoption trends, and identify opportunities for optimizing digital adoption campaigns.
• Provide regular feedback to cross-functional teams on key performance indicators (KPIs) related to digital adoption goals, ensuring that campaigns are aligned with overall adoption targets.

Internal Support & Collaboration:

• Collaborate with marketing, product, and customer support teams to align on messaging and campaign objectives that are focused on increasing digital adoption and ensuring a consistent experience across all digital touchpoints.
• Support internal training efforts to ensure employees understand how to communicate the benefits of digital products and adoption effectively to customers.

User Training & Education:

• Develop educational content that supports digital adoption efforts, such as guides, tutorials, webinars, and targeted emails to help customers understand how to use digital products effectively.
• Use direct marketing channels (email, SMS, etc.) to educate customers about the ease and benefits of digital platforms, helping them make the switch from traditional banking methods to digital options.

Product Knowledge & Advocacy:

• Stay up-to-date with Absa’s digital products and services, becoming an expert in the features, benefits, and functionalities.
• Serve as an advocate for digital adoption both within the organization and in external communications with customers.

Customer Feedback & Continuous Improvement:

• Collect and analyze customer feedback to continuously improve the digital adoption experience.
• Work with customer support teams to address customer queries, concerns, and suggestions related to digital products.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Applications and ATM Support Specialist

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo manage the implementation, maintenance, and enhancement of all Applications, ATMs and Digital Solutions to enable the use of appropriate platform technology as an integral and reliable component of business process within country. Drive convergence of technologies to ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Job Description

Accountability:  Service (Applications) Availability  – 40%

The prime responsibility is for maintaining the availability and reliability of applications, ATMs and Digital Solutions to ensure that IT can effectively meet service targets in accordance with planned business objectives.

The individual also has a responsibility of analyzing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.

Finally, the accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.

Key Activities

• Optimize the availability of the IT application to deliver cost effective improvements that deliver tangible benefits to business units and customers
• Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Provide holistic management of availability that includes people and processes as well as technology
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability
• Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
• Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
• Provide regular reports on availability to the Head of Service Management
• Organize and maintain a regular availability review process with both key business and IT representatives
• Agree appropriate actions to maintain or improve availability levels
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to availability levels of applications when needed
• Determine the availability requirements from the business for new or enhanced IT applications
• Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
• Participate in Change Control meetings to assess and authorize changes from an availability perspective
• Assist in SLA negotiation efforts from an availability capability standpoint
• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
• Analyze and review actual application availability levels achieved against SLAs and OLAs
• Maintain an awareness of technology advancements and best practices that support application availability

Accountability:  Test Management   – 10%

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

Key Activities

• Responsibilities:
• Collaborate closely with Release Analysts
• Thoroughly review releases and assign pertinent release testing tasks
• Compile and review testing deliverables
• Conduct installation procedure tests
• Oversee and review functional, performance, and integration testing results
• Coordinate user acceptance testing
• Coordinate backout testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post-release testing
• Validate and communicate the outcomes of testing activities

Accountability:  Business Liaison – 15%

Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of service rendered to Business Units(s)
• Conduct thorough reviews of payments and invoices to verify compliance with contractual agreements and Service Level Agreements (SLAs).

Accountability: Risk Management  – 15%

Key Activities

• Collaborate with IT Risk and Governance team and provide support wherever required.
• Contribute and deliver to the enhancement of the Technology risk profile by implementing improved governance, risk management controls, and compliance requirements.
• Develop and implement a comprehensive plan to deliver a satisfactory risk and audit profile for Operations and IT, thereby achieving audit and assurance targets.

Accountability: People Management   – 20%

Key Activities

• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Develop and implement a comprehensive succession plan for the team.
• Develop a leave plan to guarantee adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Address team grievances promptly and escalate to higher authority only when resolution cannot be achieved at the team level.
• Address poor performance of any team member through the formal process and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognized.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

Education and Experience Required

• Bachelor’s/Master’s Degree in Computing and Mathematical Science/Information Systems
• 5 years Technical/Supervisory experience
• ITILv4 Foundation
• Must have experience in working in a Multi-national.
• Understand the architecture of the Banks ATMs, Digital Channels and Cards Technology
• Experience in Vendor Management

Knowledge & Skills: (Maximum of 6)

• Translate Business Requirements to Tech Solutions ( Solid)
• Negotiation Skills ( Solid)
• Strategic Thinking ( Solid)
• ITIL – Governance Framework ( Solid)
• Communication Skills (Written and Verbal) ( Solid)
• Subject matter expertise ( Solid)
• Understand the IT service delivery within a corporate environment ( Advanced)
• Conceptual thinking skills ( Solid)
• Ability to analyse, make decision and initiate act ( Solid)

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

EducationMaster’s Degree: Physical, Mathematical, Computer and Life Sciences (Required)

Click here to apply

Specialist Solution Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)
• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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