Capitec Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Manager: Operations Collections

Location: Milnerton, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Join us in becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who we are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

Purpose of the Role

Are you ready to lead and make an impact in a fast-paced banking environment? We are seeking a seasoned professional to manage our Collections division. This role requires strategic vision, strong executive engagement, and the ability to manage large teams in a data-driven, omnichannel context.

Key Responsibilities

·       Lead large collections teams (100+ members) and drive performance across the division

·       Engage directly with executive stakeholders and foster strong professional relationships

·       Develop and implement omnichannel strategies for collections and recoveries

·       Influence hiring strategy and build for future workforce needs

·       Support the Head of Department with analytical, detailed insights

Requirements

        Proven experience in credit granting, collections, and banking payments

·       Contact centre and AWS expertise; comfortable in a tech-driven company with a sound understanding of innovation and business development.

·       Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely.

·       Bachelor of Commerce (BComm) degree or similar qualification

·       Demonstrated confidence, assertiveness, and sound leadership

·       Strong analytical skills and attention to detail

·       Excellent relationship management and executive stakeholder engagement

·       Must be based in Cape Town or willing to relocate

Equity & Diversity

We are committed to employment equity and encourage applications from all qualified candidates. 

If you’re ready to drive change and build the future of collections with us, apply now!

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

Manager: Client Care Operations (Chat Support)

Location: Milnerton, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
  • Setting and driving an operational delivery culture.
  • Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
  • Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
  • Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience.
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

Team Leader: Quality Assurance & Insights – Operational Delivery

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience

Minimum/Ideal

• Minimum of 3 – 5 years’ experience in Quality management or a relative field in an Innovative environment.
• Minimum 3 years’ experience in leading a team in a fast-paced environment.

Function specific experience: 

• Stakeholder relationship engagement and management
• Responsible for delivery in a high performing, continuous development environment
• Experience in managing large teams and complex projects
• Proficiency in Amazon Connect or related speech analytics tools
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant qualification in Business Administration or Project Management

Qualifications (Ideal or Preferred)

• Bachelor’s Degree in AWS Data Analytics Speciality or Project Management
• A relevant degree in Information Technology

Knowledge

Minimum/Ideal

• Regulatory requirements, compliance standards in an operational environment
• Basic data analytics
• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers
  

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Negotiation skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

We wish you all the best with your applications