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OD Practitioner: Organisation Development – HRES19138
Location
City of Ekurhuleni
Remuneration
R 529,560 to R 726,468 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Relevant National Diploma / B Degree in in Organisational Work Study /Management Services or relevant equivalent qualification
- 5 years’ experience in organisational development & work study in local government or similar environment
- Valid Driver’s license
Core Responsibilities:
- Advise and conduct scientific investigations and facilitate the implementation process that seeks to enhance organisational design an efficiency improvement within the City of Ekurhuleni
- Perform organisational design studies in order to ensure optimal organisational functioning
- Conduct work study investigation in order to improve the effective utilization of resources and to set up standards of performance
- Conduct productivity and efficiency improvement studies in order to ensure the optimal ratio between input and output resulting in increased productivity
- Compile and maintain job descriptions an ensure all posts have an evaluated job description
- Perform business process management and improvement in order to identify interrelated processes
- Develop and maintain organisation management related policies in order to guide and govern administration
- Ensure governance and risk management activities are adhered to
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Snr Manager: Financial Reporting: FINA20487
Location
City of Ekurhuleni
Remuneration
R 850,440 to R 1,166,640 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Honours B Degree in Accounting/Financial Management qualification
- Completion of SAICA articles, CA(SA)/CTA
- MFMA Certification will serve as an advantage
- 6 – 8 years’ experience in a similar environment preferable within municipality
- Experience in a municipal financial reporting function & MSCOA champion
- Ability to understand the municipal ledger (balance sheet) budget process
- A valid driver’s license
Core Responsibilities:
- Manage the statutory financial reporting team to produce accurate, timely and relevant financial information and analysis to support the Council in managing its financial performance and excellent service delivery.
- Coordinate and produce monthly, quarterly financial results, including submission of returns to National Treasury and KPI packs ensuring that quality, reliable information is available to support the City performance review and decision-making process
- Management of the City’s Balance Sheet Budget functions (ledger budgeting process) including the creation of ledger votes, in accordance with the mSCOA reporting process, and providing budget inputs of the Main and Adjustments budget process, and the cashflow information required on the budget returns.
- Management of the year-end closure requirements, alignment of audited information to the accounting records, processing of audit and other adjustments journals, ensuring that ledger votes are rolled over to the new financial year, and coordinate the submission of year ends returns to National Treasury.
- Ensuring compliance to good governance and risk management, and monitoring of legislative requirements
- Manage the financial year end reporting requirements and including coordination of the external audit process
- Manage the customer service orientation processes to provide exceptional customer service
Enquiries: Tel: 0860 54 3000
The successful candidate will be required to sign a performance contract as per Council resolution.
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Snr Specialist: Water Demand Management – WASA19070
Location
City of Ekurhuleni
Remuneration
R 671,064.00 to R 920,592.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- B Degree/ B Tech in Civil Engineering/ NQF 7 equivalent
- Professional registration (Grad. Eng) / Registered with ECSA
- Applicable driver’s licence
- Computer literacy
- 3 years’ experience in water demand management/ water conservation environment
Core Responsibilities:
- Provide technical and policy advice on and implement Water Conservation and Water Demand Management activities
- Plan, implement and monitor Water Conservation and Water Demand Management projects
- Contribute and ensure reduction of Non-Revenue Water and management of municipal Water Demand
- Adapt to and implement changes in Water Conservation and Water Demand Management strategy and business plans, laws, regulations relevant to the industry practices
- Prepare, advise and comment on engineering policies as required to various stakeholders
- Effectively allocate and utilise resources in order to perform contracted work outputs and meet identified objectives
- Monitor external information and ensure efficient knowledge of related acts, regulations and regulatory framework and implement accordingly
- Compile and analyse water balance and report on operational plans that demonstrate achievements against targets and improvements
- Contribute to the preparation of monthly and annual budgets and financial reports in accordance with statutory and council presenting requirements
- Build and maintain relationships with customers and internal and external stakeholders that promote cross functional process delivery solutions
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Engineering Technician: Water Demand Management – WASA19072
Location
City of Ekurhuleni
Remuneration
R 529,560.00 to R 726,468.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- National Diploma in Civil Engineering
- Professional Registration (Grad. Tech)
- Applicable driver’s licence
- Computer Literacy
- 1 year experience in similar environment
Core Responsibilities:
- Implement and monitor performance of water conservation and water demand management projects and activities
- Conduct tests of construction materials, prepare sketches and tabulations and assist in estimating costs
- Source and analyse data required for water demand management planning and reporting purposes.
- Inspect construction sites to determine conformance of site to design specifications.
- Ensure work completed adheres to governance and legislative requirements
- Maintain professional interaction and ensure ethical dealings with stakeholders at all times
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Chief Operation Officer: COOD50000
Location
City of Ekurhuleni
Remuneration
R 2,219,302 to R 3,399,184 – Total cost to company
Assignment Type
Permanent
Workplace: OR TAMBO GOVERNMENT PRECINCT, CONER CROSS & ROSES STREET, GERMISTON
DURATION: To comply with the Local Government: Municipal Systems Amendment Act, 3 of 2022
JOB PURPOSE
The key purpose of this position is to ensure overall optimization of the service delivery value chain through effective planning, directing and alignment of functional management frameworks and operational service delivery across the organization.
KEY PERFORMANCE AREAS:
- To provide overall supervision of both Service Delivery Coordination and CoE Strategy and Corporate Planning functions.
- Define a vision and strategy for the subset of CoE and develop an aligned operating model and value chain in relation to the mandate.
- Communicate a meaningful strategic context that articulates Organisational purpose and vision in support of CoE’s mission and mandate.
- Participate in the development of an organizational strategy that clearly defines the organization’s strategic objectives.
- Participate and provide input to the Accounting Officer in the process of setting or reviewing the vision and mission of the City.
- Provide input into the Growth & Development Strategy (GDS) 2055 in line with the vision of the City.
- To translate the organizational strategy into operational/service delivery objectives while ensuring delivery of functional strategic plans.
- To ensure the monitoring, review and progress management of service delivery Departments which includes the designing, optimizing and improvement of business processes and systems.
- To oversee the operational functions relating to service delivery and overall performance of the service delivery. Departments to improve and alleviate service delivery related queries while improve productivity.
- To improve the Municipal capabilities (by ensuring that the City has employees who are task-oriented) and review/develop a service delivery model that focuses on continuous improvements (KAIZEN) or any other important business model/s.
- To ensure the implementation of the centres of excellence by providing leadership, best practices, research, and support in the service delivery areas that lacks operational efficiencies.
- Translate organizational strategy into operational/service delivery objectives, while ensuring delivery of functional strategic plans.
- Ensure integration of business processes and systems, enabling sustainable service excellence across the City.
- Develop and maintain healthy relationships with key stakeholders.
- Drive performance measures for operations.
- Ensure a common approach to and mechanism for dealing with governance issues, enabling regular dialogue that promotes problem resolutions.
- Monitor and ensure effective financial control and corporate governance throughout area of accountability.
- Lead and manage direct and indirect teams by providing context, setting performance standards, and educating on process, quality and policy.
- Drive and aligned client service excellence culture which builds enduring rewarding relationships, proposes innovations, and allows others to provide exceptional client service.
MINIMUM COMPETENCY REQUIREMENTS FOR SENIOR MNAGERS:
- A Bachelor’s degree, or equivalent NQF Level 7 qualification.
- MBA/MBL will service as an added advantage.
- Registration with the relevant professional body will be an added advantage.
- 10+ years’ management experience in a service delivery environment, of which at least 5 years should have been at “Middle Management Level”.
- Good knowledge and understanding of relevant policy and legislation.
- Good knowledge and understanding of institutional governance systems and performance management.
- Visionary leadership capability with proven track record in a service delivery operational environment and service delivery model development and implementation.
- Good knowledge of supply chain management regulations and preferential procurement Policy Framework Act, 2000 (Act No. 5 of 2000).
- Excellent conflict management skills.
- Excellent problem -solving skills.
- Customer orientation skills.
- The ability to maintain and strengthen synergies amongst a diverse management team.
- The ability to direct, integrate and coordinate across all operational functions.
- Resilience.
- Results orientation.
- Effective communicator.
- A change champion.
COMPETENCY FRAMEWORK STRUCTURE
Applicant will be required to undergo a competency assessment ito of Annexure A. The following competencies will be assessed:-
LEADING COMPETENCIES
- Strategic Direction and Leadership.
- People Management.
- Program and Project Management.
- Financial Management.
- Change Leadership.
- Governance Leadership.
CORE COMPETENCIES
- Moral Competence.
- Planning and Organizing.
- Analysis and Innovation
- Knowledge and Information Management.
- Communication.
- Results and Quality Focus.
THE DURATION OF THE EMPLOYMENT CONTRACT
To align with section 57 (6) of the Municipal Systems Act and Regulation 21 of Local Government Regulations on appointment and conditions of employment of senior managers.
Enquiries: Tel: Natasja Havenga (011) 999 6356.
Note: The successful candidate who does not have the MFMA minimum competency requirements will be required to obtain them within 18 months of appointment, in terms of the National Treasury Requirement.
Appointments will be subject to the signing of an employment contract, performance agreement and disclosure of financial interest.. Candidates will be subjected to relevant competency assessment as well as security clearance / vetting processes.
Applications will not be considered if the necessary copies of the required qualifications, identity documents, driver’s license (if applicable) and current professional registration (if applicable), are not attached to the application / CV. Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Manager: Environmental Impact Management – ERWM22809
Location
City of Ekurhuleni
Remuneration
R 671064 to R 920592 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Reference Number: ERWM19034
Position: Manager: Environmental Impact Management
Department: Environmental Resources and Waste Management
Division: Compliance and Strategic Planning
Salary: R671 064 to R920 592 per annum (plus benefits)
Minimum Requirements:
- Environmental Management or Life/Natural Sciences degree or equivalent NQF level 7 degree
- Valid Driver’s licence
- Extensive Computer Literacy (Word and Excel)
- Minimum 3 to 8 years’ experience in a similar environment
Core Responsibilities:
- Manage the processes and functions needed for identifying, predicting, evaluating and mitigating the negative effects of development proposals and protecting sensitive environments, prior to the implementation of projects, thereby enabling compliance to legislation ensuring the City of Ekurhuleni is a leader in sustainable environmental management
- Manage the environmental impact management activities of the City of Ekurhuleni and manage the development of Environmental Risk Management guidelines
- Maintain strategic relationships on managerial, National and Provincial levels for the purposes of expectation management, knowledge sharing and integration
- Manage the implementation of the annual work plan (SDBIP) of the sub-Division and protect the city’s interest with respect to environmentally sensitive land
- Facilitate effective financial management processes and prepare monthly and annual budgets and financial reports.
- Monitor and enforce effective financial control, Corporate Governance and financial compliance within area of accountability
- Implement Environmental Governance and Risk Management strategies
- Develop a customer service orientated culture in the Division
- Ensure effective people management and relationships by managing and supervising sub-ordinates and building a sustainable relationships with decision makers and interest groups in support of divisional objectives.
- Lead and manage direct and indirect teams by providing a meaningful context, setting performance standards and educating on policy and processes
- Provide strategic capability and leadership input into the divisional objectives to ensure that organisational demands are met in the short to medium term
Interested candidates whose background and experience match these challenging and exciting positions are invited to apply using an online application system attached to the advertisement on the website of the City of Ekurhuleni (www.ekurhuleni.gov.za).
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Admin Officer Gr I: Financial Services SRAC: SRAC20952
Location
City of Ekurhuleni
Remuneration
R R477,864.00 to R 573,228.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Grade 12.
- Diploma or National Diploma in Finance, Administration, IT or Equivalent.
- Computer literacy skills.
- Valid Drivers’ Licence.
- 5 years’ experience in a similar environment.
Core Responsibilities:
- Manage refunds and bookings related matter.
- Ensure that completed work adhere to governance and legislation
- Assist in preparing tariffs.
- Contribute to a culture which builds rewarding relationships and enable exceptional customers services and ethical conduct by being a good example.
- Identify and resolve queries.
- Ensure proper record keeping.
- Manage and control monthly, quarterly and yearly balancing.
- Co-ordinate all ICT issues.
- Integrate new knowledge attained through formal and informal learning opportunities and apply it in the execution of duties.
- Ensure that all queries are resolved timeously.
- Adhere to all principles and related policies.
Facility Officer: Recreation Centres & Libraries – SRAC20745
Location
City of Ekurhuleni
Remuneration
R 417,864.00 to R 573,228.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Grade 12
- National Diploma/ Advanced Certificate in Recreation Management or Relevant Qualification
- Computer Proficiency
- Code B Driver’s Licence
- 2 – 3 years’ relevant experience
Core Responsibilities:
- Supervise the usage of facilities and personnel to ensure that the facilities and activities with the facilities are operating smoothly and efficiently.
- Adhere to specific standards, policies, and SOPs to prevent and reduce wastage of financial resources and escalate associated risks.
- Ensure the facilities and activities are operating smoothly & effectively
- Ensure that completed work adheres to governance & legislative requirements
- Customer service orientation
- People management
Snr Administrative Officer: ERWM22666
Location
City of Ekurhuleni
Remuneration
R 470,436.00 to R 645,324.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Degree in Business Administration or any Management/Administration related NQF7 qualification
- 3 – 5 years’ experience in a high-volume administrative environment.
- A management Development certificate will be an added advantage
Core Responsibilities:
- Execute administrative support for the Divisional Head
- Manage high level admin functions, coordinate divisional schedules, assist with executive correspondence, and support Senior Management Team
- Coordinate internal meeting schedules and engagements for the Divisional Head
- Manage incoming executive correspondence and track action items
- Safeguard the integrity of divisional submissions and reduce the risk of returns or audit flags
- Ensure HR and financial submissions meet policy and document standards
- Facilitate the consolidation of performance, audit, council, and other strategic reporting requirements for sign-off and submissions
- Ensure Parks and Cemeteries division complies with internal reporting frameworks and provides timely, accurate repots
- Maintain divisional compliance with HR processes and support consistency across units
- Manage the Divisional Head’s administrative calendar and supporting key divisional engagements
- Coordinate responses to councillor queries, petitions, public complaints, and audit-related communication
- Track divisional compliance requirements and prepare audit ready files in coordination with other admin staff
- Ensure Parks and Cemeteries maintain a professional and coordinated relationship with internal stakeholders
- Ensure consistency in administrative processes and templates across all sections
- Log all incoming and outgoing submissions to the Divisional Head’s office in a centralized register
- Ensure the Divisional Head and SMT are prepared and informed for all external engagement
- Maintain a register of SMT meeting decisions, track action items, and coordinate updates across units
- Improve accountability and ensure follow-through on operational or strategic decisions
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful.
The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Chief Technician: Metering & Installation Maintenance – ENER19281
Location
City of Ekurhuleni
Remuneration
R 596, 124.00 to R 817, 788.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- National Diploma (N/T/S) Electrical Engineering (Heavy Current)/ NQF 6 Qualification
- Qualified Trade Tested Electrician
- ECSA Registered (Pr. Techni Eng.)
- Knowledge of Municipal Electrical Distribution Network and Metering
- Valid driver’s licence
- 3 years’ experience in similar environment
Core Responsibilities:
- Manage the meter installation maintenance subsection
- Manage the maintenance of prepayment meter, conventional meter, AMR direct driven and smart metering up to and including 3 phase 150A to maximise the municipal income and ensure a high level of customer satisfaction
- Ensure that vending stations, thin client and management stations within Depot are operating correctly and efficiently
- Conduct checks to ensure that all customers information, point of connection, meter details and consumer categories are recorded correctly in the vending system
- Verify tariffs and implement revenue protection measures to maximise income for Council
- Manage small revenue-based capital budget allocations of the specific area of responsibility
- Ensure that meter and electrical installations comply with the relevant electrical by-laws and vending system data integrity
- Apply specialist knowledge in the field of electricity 3 phase and single phase metering to ensure that CoE’s metering remains at a very high standard of accuracy
- Manage the fleet, material and assets used and situated within the section to ensure that metering and administrative functions are executed at a high standard
- Plan and design meter related infrastructure to ensure that it meets the demands
- Comply with legislation and organisational policy to effectively contribute towards meeting organisational objectives
- Apply a good work ethic to prevent financial losses
- Ensure compliance with the Batho Pele principles, maintain good customer relations and efficient and productive service delivery
- Apply a good work ethic to maintain a high level of productivity
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Chief Technician: New Metering & Electrical Installations – ENER19992
Location
City of Ekurhuleni
Remuneration
R 596, 124.00 to R 817, 788.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- National Diploma (N/T/S) Electrical Engineering (Heavy Current) / NQF 6 Qualification
- 3 Phase Tester (Wireman’s License)
- ECSA Registered (Pr. Techni Eng.)
- Knowledge of Municipal Electrical Distribution Network and Metering
- Valid driver’s licence
- 3 years’ experience in similar environment
Core Responsibilities:
- Manage the new metering and electrical installation subsection to ensure that it performs efficiently, effectively and productively
- Ensure that all new equal to or below 100A 3phase service connection and all electrical installations comply with OHS Act and related regulations
- Manage the compliance of Electrical Installation in terms of Electrical Installation Regulations
- Implement revenue protection measures to maximise income for Council as guided by metering policies
- Implement customer technical education services initiatives to ensure a high level of customer satisfaction
- Manage small revenue based capital budget allocations of the specific area of responsibility
- Ensure that meter and electrical installations comply with the relevant electrical by-laws
- Execute Governance and Risk Management, Council policies and municipal by-laws to ensure effective revenue protection and legal compliance
- Apply specialist knowledge in the field of electricity 3 phase and single phase metering to ensure that CoE’s metering remains at a very high standard of accuracy
- Manage the fleet, material and assets used and situated within the section to ensure that metering and administrative functions are executed at a high standard
- Plan and design meter related infrastructure to ensure that it meets the demands
- Comply with legislation and organisational policy to effectively contribute towards meeting organisational objectives
- Apply a good work ethic to prevent financial losses
- Ensure compliance with the Batho Pele principles, maintain good customer relations and efficient and productive service delivery
- Apply a good work ethic to maintain a high level of productivity
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Engineering Technician: Team Lead Design – RSWD20586
Location
City of Ekurhuleni
Remuneration
R 529, 560.00 to R 726, 468.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- National Diploma in Civil Engineering
- Driver’s licence
- At least 1 years’ experience in a similar environment
- Registration with ECSA as Engineering Technician will serve as an advantage
Core Responsibilities:
- Conduct tests of construction materials, prepare sketches and tabulations.
- Assist in evaluating designs for the Department and Private Developers for the implementation of the Roads and Stormwater Infrastructure
- Ensure compliance of design specifications and acceptance in terms of the City, SABS and National Traffic standards.
- Assist in conducting investigation related to designs
- Site inspections and attendance of site meetings.
- Assist in facilitating Wayleave processes and any other ad hoc design related functions.
- Ensure designs meet the required quality standards
- Supervision and management of subordinates
- Dealing with discipline of subordinates
- Identify and coordinate the training needs of the subordinates.
- Ensure compliance with Municipal and Departmental Policies
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Engineer: Storm Water Management Areas – RSWD19039
Location
City of Ekurhuleni
Remuneration
R 671, 064.00 to R 920, 592.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- BSc/ B Eng/ B Tech in Civil Engineering
- Driver’s licence
- 3 years’ experience in a similar environment
Core Responsibilities:
- Monitor and report on land use related matters and recommend best engineering practices
- Assist with Road and Stormwater planning in your area of accountability
- Commenting on Land-Use applications, including Rezonings, Subdivisions, Consent-Use Applications, SDP’s and Building Plans.
- Prepare comments on Land use applications and calculate external road and stormwater contributions
- Ensure good engineering standard is maintained across the city and all developers comply with the same regulation.
- Ensure required services for township are installed and maintained
- Ensure service agreements between township owners or developers are set up
- Issue Occupation, Regulation 38 and Section 82 Certificates at various stages of development
- Draft a multi-year capital investment program related to Roads and Stormwater Engineering and ensure that supply chain processes are adhered to as per MFMA
- Ensure Traffic Impact Study requirements and Storm-Water Management Plan recommendations are adhered to and assets created on City’s behalf comply to the City’s standards
- Ensure effective administration of the section, optimum utilization of resources and compliance of council and departmental policies
- Ensure effective management of the section, optimum utilization of resources, compliance with council and departmental policies and Batho Pele principle
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Supervisor: Call Centre: SDCD19154
Location
City of Ekurhuleni
Remuneration
R 470,436 to R 645,324 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- Grade 12 or NQF Level 4 equivalent qualification
- National Call Centre Management Certificate (1 year or longer from a recognized Institute)
- 2 year (in the aggregate) supervisory experience in Call Centre environment dealing with customers; OR 2 year customer services management/supervisory experience; OR a minimum of 5 years continuous call centre experience
- Clean criminal record
- Computer literacy and the ability to type 30 wpm
Core Responsibilities:
- Operational management of the Call Centre
- Responsible for setting targets with the Contact Centre Manager for the Call Centre Section. Giving regular feedback to Call Centre Agents on their performance
- Design and produce meaningful information and accurate reports to Call Centre Management
- Manage all business processes
- Manage all daily escalation of urgent and overdue work and follow up on queries
- Manage the training and development of staff
- Manage all Call Centre resources
- Manage the assistance offered to the Call Centre when operational increases occur or staff shortages
- Manage the updating of notices / summary of notices and general feedback to the Call Centre
- Plan and manage the standby roster
- Co-ordinate meetings between Depot Managers and the Call Centre
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
Engineer: Contract Management: WASA20752
Location
City of Ekurhuleni
Remuneration
R R671, 064.00 to R R920, 592.00 – Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
· B Degree in Civil Engineering
· Valid driver’s licence
· Computer literacy
· 3 years’ experience in water quality and revenue management contacts
Core Responsibilities:
· Manage, plan, coordinate, supervise and control metering and accounts related activities for the department
· Plan, organise, control and coordinate special programs or projects
· Assist and effectively resolve bulk metering or any other customers related account queries
· Anticipate problems and resolve timely on order to ensure work output are achieved within agreed specified deadlines and standards.
· Coordinate, prioritise, direct, control and enhance resources to produce results and meet operational objectives and goals.
· Ensure SOP, processes, procedural guides and quality and service standards are developed, maintained, understood and implemented.
· Ensure that operational activities related to accounts and bulk metering run effectively and efficiently
· Minimize wastage through reactive, quick and permanent solutions of leaks and water spillages
· Responsible for Inspection and management of water and wastewater and related issues
· Establish, implement and manage operational governance and risk management processes in the context of organisational policy.
· Contribute to the preparation of monthly and annual budgets and financial reports in accordance with statutory and Council presentation requirements.
· Provide feedback on governance, risk and compliance practises and escalate unresolved issues via appropriate channels for investigation and resolution and keep up to date with legislation associated with engineering activities.
· Build and sustain relationships with decision makers and interested groups in support of operational objectives.
· Integrate and share product, process and system knowledge attained through formal and informal learning opportunities in the execution of your role.
Enquiries: Tel: 0860 54 3000
We wish you all the best with your applications
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