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Manager: Social programs and ESG
Job Reference Number: MSP01
Department: Social Programs and ESG
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above mentioned role exists in the shared value and sustainability department.
Job Description
We are looking for an experienced, innovative and values driven Manager: Social Programs and ESG to advance our sustainability agenda and play a pivotal role in the delivery of our CSI, ESD and ESG initiatives. This exciting leadership opportunity is ideal for a strategic thinker who thrives on turning ideas into tangible impact and who is passionate about building better futures for South African communities.
You will be working for a well-established company with strong values. An organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Contribute to the development and refinement of the Social Programs and ESG strategy.
- Translate strategic priorities into a practical, measurable operational plan aligned with CSI and ESG policies.
- Identify innovative fit for purpose solutions that strengthen programme effectiveness and long term impact.
- Provide insights, recommendations and design inputs that enhance AVBOB’s broader sustainability objectives.
- Support the development and review of KPIs and performance indicators for CSI, ESD and ESG initiatives.
- Lead the annual development of departmental operational plans for approval.
- Oversee end to end execution of CSI, ESD and ESG programmes, ensuring timeous delivery and full alignment with strategic frameworks.
- Drive integration across programmes for cohesive, sustainable impact.
- Implement operational processes, governance, and systems that enhance efficiency and accountability.
- Maintain compliance with relevant legislation, BBBEE requirements, and public benefit regulations.
- Manage responses to Internal Audit, Compliance and Finance-related enquiries.
- Provide project management oversight to ensure programme milestones and outcomes are met.
- Collaborate with Brand, Advertising and Corporate Communications to deliver integrated communication campaigns that support programme visibility and stakeholder engagement.
- Support the rollout of experiential activities that enhance public perception and stakeholder involvement.
- Identify and cultivate partnerships with organisations that align to AVBOB’s values and social priorities.
- Manage relationships with external partners, NGOs, service providers and government stakeholders.
- Build strong internal collaboration across departments to drive unified programme delivery.
- Understand partner operating models to ensure mutual value creation.
- Track and evaluate the performance of all CSI, ESD and ESG programmes.
- Consolidate and prepare reports for senior management and Group stakeholders.
- Support reporting against the ESG strategic framework and Group sustainability objectives.
- Recommend and implement improvements based on data-driven insights.
- Manage, monitor and report on the operational budget for Social Programs and ESG.
- Ensure expenditure aligns with approved budgets and Group finance guidelines.
- Identify variances and propose corrective actions proactively.
- Lead and mentor the Social Programs and ESG team to deliver on departmental objectives.
- Promote a culture of high performance, ethical conduct, innovation and accountability.
- Implement performance management frameworks, including setting SMART goals and continuous coaching.
- Ensure compliance with POPI and data privacy requirements.
- Strengthen team skills, succession pipelines, and critical capabilities for long-term sustainability.
Job Requirements
- Bachelor’s Degree in Management, Environmental Science, Social Sciences, Development Studies or a related discipline.
- Minimum 5 years’ management-level experience in CSR, ESG, ESD or public benefit programme management.
- Experience at Group-level operations beneficial.
- Knowledge of public benefit governance, ESG frameworks, and compliance considerations advantageous.
- Proficiency in MS Office; MIS exposure beneficial.
Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.
Product Coordinator
Job Reference Number: 225PC01
Department: 227 – OPERATIONS SUPPORT FUNERAL
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above mentioned position exists within our Funeral Services Department.
Job Description
We are looking for a Product Coordinator with a passion for creating seamless product experiences and driving retail excellence. In this role, you will plan, coordinate, and implement merchandising strategies that keep our shelves stocked, our displays captivating, and our customers delighted. From inventory management and pricing to quality control and vendor collaboration, you will ensure every detail aligns with our brand promise. Working closely with the Merchandising Specialist, product management team, suppliers, and store teams, you will play a key role in maintaining product integrity, boosting sales, and delivering an exceptional customer experience.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Assess community needs to provide assistance on products and services, such as caskets, urns, and memorial items.
- Assist the Merchandising specialist to establish competitive pricing strategies and contribute to marketing plans that promote these offerings.
- Support product lifecycle management from concept to phase-out, ensuring offerings remain aligned with market trends and customer preferences.
- Assist and support the Merchandising specialist to manage product launches and ensure consistent brand alignment.
- Conduct and develop competitive pricing analyses for products and services to ensure market competitiveness and provide feedback to Merchandising Specialist.
- Create promotional campaigns and marketing materials that highlight key offerings and value propositions for approval by Management.
- Provide sales support to agents and regional managers, ensuring marketing activities are effectively implemented.
- Collect and analyse client feedback to refine promotional strategies and ensure compliance with brand standards.
- Track campaign performance and recommend adjustments to enhance visibility, profitability, and customer engagement.
- Conduct and develop competitive pricing analyses for products and services to ensure market competitiveness and provide feedback to Merchandising Specialist.
- Create promotional campaigns and marketing materials that highlight key offerings and value propositions for approval by Management.
- Provide sales support to agents and regional managers, ensuring marketing activities are effectively implemented.
- Collect and analyse client feedback to refine promotional strategies and ensure compliance with brand standards.
- Track campaign performance and recommend adjustments to enhance visibility, profitability, and customer engagement.
- Track and manage inventory levels, ensuring accurate documentation of turnover and quality assessments.
- Coordinate with vendors to order supplies based on lead times and demand forecasts.
- Inspect incoming products for quality compliance, ensuring alignment with company standards and report any discrepancies to the Merchandising Specialist.
- Maintain accurate records of stock movements, write-offs, and replenishments.
- Develop and track budgets for product and merchandising activities, ensuring alignment with financial parameters.
- Conduct expense and variance analyses to identify cost-saving opportunities and efficiency improvements and provide report to Merchandising Specialist.
- Prepare financial and inventory performance reports to the Merchandising Specialist, ensuring transparency and accuracy.
- Collaborate with Finance to update cost sheets to reflect current prices and provide reconciliations to ensure cost recording, allocation, and compliance with accounting policies.
- Engage with clients, providing detailed information on product offerings and customisation options.
- Support store and agency teams in delivering customer service that aligns with the company’s values and brand promise.
- Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding concerns.
- Collect customer feedback to inform future product improvements and service delivery.
- Educate and train staff on available funeral products, sales techniques, and customer service standards.
- Keep store and sales teams updated on new product launches, features, and market trends.
- Assist in preparing and maintaining product information sheets and visual display guides to support consistent and accurate in-store presentation standards.
- Promote a learning culture by sharing best practices and supporting staff in applying merchandising standards.
Job Requirements
- National diploma or equivalent qualification in retail, product management, or a related field.
- Valid Driver’s Licence (code 8 or 10).
- Minimum 3–5 years of experience in a Product Coordinator, Merchandising, or similar role within a retail, insurance or product-driven environment.
- Proficiency in product management or workflow software (e.g., MS Project, Atlassian Jira, Trello).
- Familiarity with design tools such as Adobe Creative Suite and advanced Excel functions.
- Computer literacy – high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Flexibility in working hours, including weekends or evenings for events, high-profile funerals, or training sessions.
Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”
Visual Merchandiser
Job Reference Number: 225RVM01
Department: 227 – OPERATIONS SUPPORT FUNERAL
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above mentioned positon exists within our Funeral Service Department.
Job Description
We are looking for a Visual Merchandiser with an eye for detail and a passion for creating stunning retail displays to join our Funeral Services department. In this role, you will implement visually appealing, brand-aligned displays that elevate the customer shopping experience and boost sales performance. Working under the guidance of the Merchandising Specialist, you will bring visual merchandising plans to life, maintain store presentation standards, and support the execution of promotional and seasonal campaigns in collaboration with store management and the marketing team.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Implement eye-catching visual displays and layouts that attract, engage, and inspire customers in line with brand standards.
- Develop creative and practical concepts for window and in-store displays, product highlights, and special promotions for approval by Merchandising Specialist.
- Ensure all displays are consistent with the company’s brand image, marketing direction, and merchandising standards by checking visual elements before display.
- Utilise sustainable display materials and support the inclusion of eco-friendly products where possible.
- Maintain and refresh displays regularly to ensure ongoing appeal and compliance with promotional calendars.
- Collaborate with the marketing and merchandising teams to implement seasonal and promotional displays across stores.
- Analyse sales trends and customer feedback to identify areas where visual presentation can improve product movement and report to Merchandising specialist.
- Stay informed about industry trends, competitor activity, and display innovations to help maintain brand relevance.
- Support the roll-out of marketing campaigns by ensuring consistent display standards and promotional messaging in all assigned stores.
- Maintain high standards of product presentation, ensuring merchandise is neatly arranged, well-stocked, and correctly labelled.
- Conduct store visits and on-site checks to assess display quality and recommend corrective actions where needed.
- Work with store staff to ensure daily upkeep and adjustments of displays according to planograms and visual guidelines.
- Ensure displays are safe, functional, and visually consistent across stores by inspecting fixtures, display installations and verifying display setups comply with safety regulations.
- Provide practical guidance and on-the-job support to store staff on display setup and maintenance techniques.
- Share feedback and advice on how to enhance product visibility and customer engagement through visual presentation.
- Assist in the communication and implementation of merchandising guidelines provided by the Merchandising Specialist.
- Manage display materials, fixtures, and props, ensuring sufficient stock for planned displays.
- Coordinate with the inventory team to facilitate timely replenishment and delivery of required materials.
- Assist in the setup and dismantling of promotional displays, ensuring all materials are handled and stored appropriately.
- Liaise with vendors or suppliers when required to ensure timely delivery and quality of visual materials.
- Conduct basic research on customer preferences and emerging visual trends to inform display ideas.
- Suggest improvements or enhancements to existing displays based on customer engagement and store feedback.
- Travel regularly to stores for display installation, maintenance, and sign-off in line with the merchandising calendar.
Job Requirements
- National Diploma or equivalent qualification in Visual Merchandising, Retail Design, or a related field.
- Minimum of 3–5 years’ experience in visual merchandising, retail display coordination, or a related retail operations environment.
- Valid Driver’s Licence (code 8 or 10).
- Proficiency in MS Office Suite (MS Word, MS Excel, MS PowerPoint), Adobe Creative suite and/or CorelDraw, any 3D visualization software.
- Computer literacy – high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Flexibility in working hours, including weekends or evenings for events, high-profile funerals, or training sessions.
Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”
Forensic Investigator (temporary position for 6 months)
Job Reference Number: 331TEMP01/02/03/04
Department: 331 – INTERNAL AUDIT AND FORENSICS [14 – HEAD OFFICE]
Business Unit:
Industry: Insurance
Job Type: Temp
Positions Available: 4
Salary: Market Related
The above mentioned positions exists within Forensics department.
Job Description
- Investigate allegations of irregularities including fraud in line with policies, procedures and legislation and/or in line with department’s methodology
- Ensure that financial and business records are accurate, reliable and complete
- Use the appropriate tools/investigative methodologies e.g. data analytics in order to obtain the necessary evidence on allegations
- Engage with relevant stakeholders during investigation process, which include internal and external staff, management as well as SAPS
- Compilation of comprehensive reports on all investigated incidence which should include findings,recommendations
- Create fraud awareness internally through the different mediums
Job Requirements
- Degree or Diploma – Forensic investigating and Auditing or Accounting
- CFE/CFP advantageous
- Valid Drivers Licence
- 2 years of accounting/ auditing/ criminology and investigation
- Investigative techniques
- An in-depth knowledge and understanding of the financial services sector;
- Ability to identify fraudulent/suspicious practices from an AML perspective;
- Conflict management skills / strong problem solving skills.
- Communication skills (verbal/written) at all levels
- Good interpersonal skills.
- Ability to work independently and within a team
- Willing to travel
Financial Associate (Polokwane)
Job Reference Number: FA/ PLKL
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above-mentioned position exists at the Polokwane Area Office and will report to the Branch Manager’s/ District Manager’s/ Team Leader’s. The incumbent will be responsible to market funeral policies and other Avbob related products.
Job Description
- Marketing of Funeral Insurance, Savings Plans and related products
- Recruit funerals for the Funeral Division
Job Requirements
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognizedqualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
- Marketing experience
We wish you all the best with your applications
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