The Office of the Pension Funds Adjudicator Jobs

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Assistant Adjudicator

Job Reference Number: AA082024
Department: Case Management Team 1
Business Unit:
Industry: Academic
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The Office of the Pension Funds Adjudicator (OPFA) was established under section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged under the Act in a procedurally fair, economical, and expeditious manner.

Job Description

Key Competencies:

High level of ethics and integrity
Computer literacy (MS Word, Excel, MS Outlook)
Excellent drafting skills
Excellent verbal and written communication skills
Analytical, problem solving and critical thinking skills
Ability to manage a caseload and work under pressure
Time management
Proper record keeping
Take initiative in personal development
Team player

Responsibilities:

Receive investigation file and identify areas that require further investigation to dispose of a complaint
Request further information from parties to a complaint where required
Identify the need for and request expert reports in appropriate matters
Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
Ensure that procedural fairness requirements are adhered to
Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
Ensure all information is captured and processed on the OPFA case management system
Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
Attend to corrections on reviewed drafts
Correctly identify out-of-jurisdiction matters
Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
Assist with projects/ad hoc tasks as and when required
Submit weekly and monthly statistics to the Team Leader
Prepare records for the Financial Services Tribunal or High Court

Behavioural Attributes:

OPFA seeks to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism.

Remuneration:

OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

The OPFA is an equal opportunity employer, so preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan.

Persons living with disability are highly encouraged to apply.

The OPFA reserves the right not to make an appointment. If you do not receive any response within three weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.

In accordance with the POPI Act 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 6 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorization to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.

Job Requirements

Qualifications and Experience:

A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
3 years’ experience in the retirement funds industry – administration, management, or regulation
Knowledge and understanding of the appropriate legislative and regulatory frameworks
Ability to assess and investigate facts, interpret legislation, and draft legal documents
Legal research
Experience in the financial services sector will be an added advantage
Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator

Closing Date: 02 January 2026

Click here to apply

Junior Assistant Adjudicator

Job Reference Number: JAA0425
Department: Case Management Team 1
Business Unit:
Industry: Government
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.

Job Description

OPFA is seeking to appoint candidates who are results-driven, passionate about service delivery, thrive under pressure, respect deadlines, and are team players with high levels of professionalism.

Responsibilities:

Investigate, analyse, and identify the essence of a complaint;
Draft correspondence and do follow-ups with Funds/Fund Administrators;
Analyse the adequacy of the responses from Funds/Fund Administrators and escalate issues timeously when necessary;
Prepare a draft determination based on research, adequate analysis of complaints, discussion with teammates, and also by incorporating directions given by their Line Manager;
Submit quality draft determinations to the Line Manager within set timelines;
Finalise Out of Jurisdiction matters and Settlements within time;
Adequately review and address corrections/review notes from the line manager or the Adjudicator;
Assist the Line manager or the Adjudicator with projects/ad hoc tasks as and when required;
Keep a record of own statistics and monitor own performance.
Computer Literacy (MS Word, Excel, MS Outlook)

NB: Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.

Remuneration:

OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

Job Requirements

A Bachelor of Law Degree (LLB)
3 – 4 years legal drafting experience
Experience in the financial services sector will be an added advantage
Knowledge and understanding of the Pension Funds Act

Closing Date: 02 January 2026

Preference will be given to African Females in line with the OPFA Employment Equity Plan and the requirements of the Employment Equity Act.

The OPFA reserves the right not to make an appointment. If you do not receive any response within 6 weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.

In accordance with the POPI Act 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.